Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bank of America

  100 N Tryon St STE 220 Charlotte, NC 28202-4031

  
• 

  Bank of America

  29405 Greenfield Rd Southfield, MI 48076-2226

• 

  Bank of America

  55 W 12 Mile Rd Madison Heights, MI 48071-2401

• 

  Bank of America

  940 E Long Lake Rd Troy, MI 48085-4876

• 

  Bank of America

  134 W Michigan Ave Jackson, MI 49201-1321

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank of America Home Loans Massoud A Mohabat NMLS Identifier: ******* Title: Centralized Lending Specialist Telephone: ************** ******************** The loan officer agreed to a 22 day close of escrow. As soon as the offer was signed, the loan was extended by one week without authorization from the clients. The clients son who is on the loan was no longer available to sign the loan documents given the extension, which now required a 'Power of Attorney'. The *** was provided by the ************** But **** is saying they have their own required version, which was never provided. Now they won't close the loan and my clients are losing out on the home purchase.

  Business Response

  Date: 07/03/2025

  We researched and resolved this complaint.
  
  As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
  
  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.
  
  ***** *******
  
  

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I told Bank of America about 2 companies in May of 2025, that charged me without my consent:1) On April 15, 2025, I spoke with ***********. "Supervisor" in the late afternoon PST and he advised me that he would not charge me at all for the month of May 2025, because of all the inaccurate charges to my account. He told me that I would begin being charged $234 in the month of June 2025. ************ charged me $351 May 1st 2025, which is a figure out of the sky. I have never been charge this amount before and I want my money back. I thought this would be resolved by now, but I only received a partial credit, when several people have told me since May 1st, 2025, that my refund would take 24 - ************************************************************************************************* knowing a "Supervisor" told me what he said in April ******) I was looking around for car insurance and I saw an app in the ****** Play Store called *****. The gentleman told me a company named ****** has a good quote. ******, the gentleman, told me since I was looking around for the cheapest quote, to hold the quote that he gave me, he would need my debit card to hold the quote. I gave it to ******** told me if decided to get his quote, I would need to take pictures of my car and I said, "Okay."I got off the phone with him and 45 minutes later, he charged my card without receiving pictures of my car or my consent. Then he had the nerve to text me and ask for the pictures. I was so hot. I could not respond until the other day. I told him that he knew he did the wrong thing because he did not charge me for June 2025 and I wanted my money back ********, I have been with Bank of America for over ******************************************************** they can't give me a credit while they investigate the matter. Because of these charges, I am behind in my bills, including my rent. I received a 3-day notice to pay or quit and am hoping my complex manager will understand.

  Business Response

  Date: 07/08/2025

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
  
  As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ***** ******
  

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pursuant to 15 U.S. Code 1681b - Permissible Purposes of Consumer Reports, any information reported on my consumer report requires explicit written consent. At no time did I provide such consent, and reporting this information without my authorization is a clear act of fraud. Under 15 U.S. Code 1681a(2)(B) - Exclusions from a Consumer Report, any credit transaction that involves the use of a Social Security card is required to be excluded from a consumer credit report. This account violates that provision and should not be reported.

  Business Response

  Date: 07/08/2025

  We researched and resolved this complaint.
  
  As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
  
  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

  ******* ******

  
  

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was being directed to the fraud department on a daily basis, and I will check my account for call and put in my correct information and itwill go straight to the fraud department. I repeatedly tell them that its probably my daughter trying to log into my profile. I or somebody elsekeep getting locked out. They kept giving me temporary passwords. They would advise me to change my username and password and I did so the last time that Icalled I called to complain about why when I check my balance or check my account I I get directed straight to the fraud department on Friday the 31st, March 31st a gentleman by the name of Junior said to me my complaint was first why am I getting to the front department every day on a daily basis this gentleman Junior said I can see why cause you have duplicate charges on your account that he was gonna cut off my debit I would like for you to put the recording, please and you can see how this gentleman handle my kids

  Business Response

  Date: 07/09/2025

  We researched and resolved this complaint.
  
  As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details.For further information, please contact the customer directly.
  
  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.
  
  ****** ********

  Customer Answer

  Date: 07/09/2025

   
  I am rejecting this response because:
  I have submitted another complaint for a lawsuit. And for the reason why Im denying it is because since day one I was with Bank of America there was always a problem and to top it off when the employee when I had called in to make a complaint, why am I being redirected every time I call or dial any number with Bank of America get directed to the fraud department And that was my complaint when the employee said I see why youre getting redirected to the fraud department because youre you have a lot of duplicate payments and he said he was gonna do a claim and give me a credit so I thought maybe maybe they see something I dont see on my end for security reasons And when I got the letter of the dispute that the employee was doing I called the Bank of America to tell them no this is not fraud. Its like the employee just picked up random charges just to make a dispute, but for my understanding, he was making a dispute for the double payments but no, he made a dispute for fraud and those transactions that he picked, those were not fraud. Those were legit those transactions I did do so that made me become a negative over $1000 in my account and Ive been going through stress every day since day, one with Bank of America my first day experience with them I couldnt even use my card. Any swipe They did she did call me and tell me about where the gentleman did tell me that that he was gonna give me the debit card overnight he didnt, but she did not say anything about About the how he handled the claim that he said he put in she didnt say nothing about that so if you have any questions, give me a call  thank you ***** *****

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother is 90 years young. She had forced pay insurance placed on her mortgage. The mortgage is in her husbands name ****** C ******. He is deceased. We sent in death certificate and marriage license, etc. My mom is on the deed to the property. Here is the problem forced place insurance was put on the home yet my mom had a insurance policy for the mortgage with **********. In essence she has been paying for the insurance on the property out of escrow and State Farm as well. Bank of America has sold the loan for servicing to *******************. We have contacted ********** but sine they have only had the mortgage for 1 month, they are unable to assist and have told us "this is a Bank of America issue" We (my mom) is due a refund to say the least . Acall to rectify the situation can be made to ************ or 816b248-6121. Thanks

  Business Response

  Date: 06/24/2025

  We are in receipt
  of the complaint for the above referenced customer. As a Resolution Specialist
  in Regulatory Complaints, I welcome the opportunity to respond to the
  customer’s inquiry.
  
  As you requested,
  we addressed this matter directly by way of telephone or letter. If a letter
  has been sent, it should be received within the next five business days.
  However, in the interest of protecting our customer’s confidentiality, we are
  unable to provide you with the details. For further details, please contact the
  customer directly. Please let us know if we can assist further regarding this
  matter.
  

  I thank you for
  taking the time and effort to bring this issue to our attention.
  
  Yaneth Jalomo

• Initial Complaint

  Date:06/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved for a bank account. I had my paycheck direct deposited. **** closed said bank account without so much as an email and now I have serious financial issues. **** isnt saying when they will release my funds. No one called or emailed to ask me for any identification. I have emails and texts from them regarding that account, but nothing warning me of account closure. Bait and switch. Unethical

  Business Response

  Date: 07/09/2025

  We researched and resolved this complaint.
  
  As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
  
  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.
  
  ***** *****

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Release the funds that I deposited with the cashier's check for my own bank from my own account from another bank Bank of America placed a hold siding that there was indications that the cashier's check that I deposited for my own account from my own money would be returned there is no such indication or fraudulent activity it's simply some pencil pusher putting a holg on my own money, there has been no result from the escalation Department or local Representatives siding the escalation team has the information they have not provided proof why they are holding my money from a guarantee cashier's check from another bank I am requesting that they immediately release the funds that are rightfully ******* other bank that I drew the cashier's check on gave me a phone number of the local branch that Bank of America could call to verify funds Bank of America has refused to do so

  Business Response

  Date: 06/17/2025

  We researched and resolved this complaint.
  
  As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
  
  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.
  

  ***** *******

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 31st my daughter was married and received money as gifts The money was deposited and taken in the atm. After depositing all their money including checks and cash the machine said error and no money has appeared in her account. She has been calling the bank for several days and today was told she had to wait until June 16th. This is devastating to newlyweds with bills. They took the money and should quickly return it. If they dont get their money ASAP I will go viral with my complaint.

  Business Response

  Date: 07/01/2025

  We received and are researching the above referenced client concerns. I will work this matter and respond to the customer directly.
  
  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer’s inquiry.

  Yari Garcia

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To avoid late penalties on my auto loan account through **********************, I placed the account on an auto draft while on the phone with a customer service agent. This agent typed in the amount and said it would auto draft until the loan is paid off. It was drawing out of my account so I did not question anything. I then got a statement saying that I owed $83 back pay and late fees. I contacted the bank and was transferred to a manager who was beyond rude. He stated several times that I was cutting him off and to let him know when he had permission to speak. ***** ****** is an embarrassment to the business. I am seeking to refinance through another bank because of how he treated me on the phone today. We will not be doing business with Bank of America nor will I encourage others to bank with them.

  Business Response

  Date: 07/01/2025

  We researched and resolved this complaint.
  As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.
  ******* ******

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My spouse and I opened a checking account with **********************. At the time of funding the account we asked if the funds will be available or will there be a hold on the account. After being made aware that a partial amount of the check would be available, we agreed to deposit the checked based on that statement. Later that day I was notified by *** that all funds will be held until June 13th and no funds will be made available. I immediately went back to the branch to speak with the manager ****** *******. ****** was very rude and condescending not only to myself but to here staff and other customers in line. I dont agree with this type of behavior. I am seeking remedy for the misinformation by having at least a portion of my deposit made available.

  Business Response

  Date: 06/16/2025

  We researched and resolved this complaint.
  
  As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
  
  As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.
  
  ***** ****