Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bank of America

  100 N Tryon St STE 220 Charlotte, NC 28202-4031

  
• 

  Bank of America

  29405 Greenfield Rd Southfield, MI 48076-2226

• 

  Bank of America

  825 W Long Lake Rd Bloomfield Hills, MI 48302-2011

• 

  Bank of America

  55 W 12 Mile Rd Madison Heights, MI 48071-2401

• 

  Bank of America

  1391 S Lapeer Rd Lake Orion, MI 48360-1436

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This past month someone has fraudulently opened up bank accounts in my maiden name 3 times. I have made multiple calls to their fraud line and each time they say everything is good and then another account is opened in my name. Today I was on the phone for 2 hours trying to get the most recent account closed. This whole fiasco has cost me $190 because the first time I called in I was out of network and got charged per min for the phone calls. I just want ti to stop and don't believe they are doing enough to make it happen.

  Business Response

  Date: 09/19/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September 19, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************************

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card was closed despite me paying the bill. I have not received any written information to this effect and it impossible to talk to someone

  Business Response

  Date: 09/23/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I have contacted the referenced customer and will work this matter directly to respond to the customers inquiry.
  
  *******************************

• Initial Complaint

  Date:08/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An account with *** has been opened in my name and they will not cancel the account or look into the issue. I just stay on hold for hours and no one answers the phone.

  Business Response

  Date: 01/13/2023

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I have contacted the customer and we will work this matter directly to respond to the customers inquiry.
  

  *******************************

  
  

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All started when one of there fraud employees closed my checking account without my authorization as my electronic deposit was clearing from fidelity that day. I asked her not to and her reply was Im already in process of closing it after that they held my funds for another 3 business days before sending them back to fidelity. Fidelitys system automatically cut me a check and sent it via mail 10 business days later I received my check. I go to cash it at Bank of America who tells me they cant because it not their check! I go across the street to chase bank who tells me they are not allowed to cash it because there is some sort of electronic hold. I then proceeded to panic because Im now currently without a home because I needed this money to pay rent. So I continue to ******* who tells me there dont have enough cash on hand $1567.72 not like its 20k then frys tells me there is an electronic hold as well. So finally I deposit my check to my BofA acct via my mobile app and of course they put a 7 day hold on it witch happens to land on a Saturday so they wont release my money until 08/29/22. I initiated this withdrawal through fidelity on 08/08/22 and my funds would of been in my acct as the 15th of this month if that employee didnt close my acct and Bank of America is refusing to lift the hold even though its their fault I dont have my money! Im not living out of my car, hungry with no place to go and they still wont even credit my acct a portion of my funds. Not sure what to do or who to call at this point but I need help.

  Business Response

  Date: 10/04/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry. 
  As you requested, we addressed this matter directly on August 31, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. 
  
  Please let us know if we can assist further regarding this matter. 
  
  *************************

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 2 2022. The *** deposit my Federal Refund Check in to a Bank of America account that did not belong to me nor did I have any affiliation to the institution. Once the error was acknowledged. Verified and a request to be sent back to The ***. For months Bank of America has not responded. Contact with officials at the institution who has verified that they can see the error and yet still not respond or give explanation on why the bank would take a refund check that didnt have the same name on account as on check.

  Business Response

  Date: 09/22/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September 22, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *******************

• Initial Complaint

  Date:08/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/9/2022 - Opened a Bank of America Joint Checking Account.8/15/2022 - Made a total deposit of $43,000+ from my USAA Checking Joint Account to new BofA checking account. (USAA Account is also under my name).8/19/2022 - Could not withdraw or transfer my funds to other accounts. Could not pay bills as well. Scheduled bill payments were returned and all transactions except deposits were blocked.8/21/2022 - Called BofA and was informed that account has been blocked due to a wire from my USAA account to BofA Checking account identified on 8/18/22. No formal explanation, written notice, or electronic notice of the restriction to my entire checking account. Internal escalation request was made by **************************** to investigate deposits was initiated on 8/21/22 (1-877-887-8935).8/25/2022 - Still do not have access to my own money on my checking account and cannot withdraw or pay bills. There is still no result from Client Protection internal investigation of account. My own money is still un-accessible including cleared deposits and with no definitive reason as to why it was blocked. My funds have been unfairly held for a week without any clear time frame of resolution nor do I have access to cleared deposits from USAA.One BofA representative stated that there is a note that an internal investigator could not get in contact with USAA on 8/21/22 to verify transfers. I offered to call USAA and have their representative speak with a BofA Client Protection Representative and **** refused. Called USAA to ensure all the funds I transferred to BofA were clear and they verified.I feel that the policy or procedure taken by BofA was unwarranted. Restricting the whole account with no access to any of my funds is unwarranted despite all *********** clearing. They also show no sense of urgency to correct this issue while I cannot withdraw money for food or pay my mortgage/utilities. IT SHOULD NOT TAKE 5+ BUSINESS DAYS TO REMOVE RESTRICTIONS TO YOUR OWN ACCOUNT!

  Business Response

  Date: 09/23/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September 23, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ******************************;

• Initial Complaint

  Date:08/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reporting these company that is reporting me inaccurately in my credit report

  Business Response

  Date: 09/21/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on 09.21.2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************************

• Initial Complaint

  Date:08/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed being charged a $8 dollar maintenance fee on my savings account that went unnoticed from 9/2021 until 8/2022. This was a "keep the change" savings account that I have had for several decades, I have never received a notification and this has never been an issue before. The account when sold to me, was explained that this account would never have any fees associated with it as long as my account checking account was linked to it. Today, I was informed that it was due to a change, that *** decided to do and change from a custom savings account to an advantage savings account category. Again, I have not received any notification of this. I have been with BoA for over 22 years and would like to continue this relationship, please do the right thing and refund my account for the maintenance fees.

  Business Response

  Date: 09/23/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly on September 23rd, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  *************************

• Initial Complaint

  Date:08/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An unauthorized transfer of over $2,300 was processed through the online banking website of Bank of America EDD Debit card. After filing a claim immediately after the incident occurred (within same day of fraud) giving all requested details and confirming I did not make the transfer of money, my claim was denied by the above mentioned company and refused to be reimbursed. The company's website directly states fraudulent charges will be covered. They not only neglected to flag the suspicious behavior on my account but are now refusing to stand by their statements of fraud prevention and reimbursement. I have filed a police report, a complaint with the federal trade commission, a complaint with consumer financial protection bureau and the better business bureau.

  Business Response

  Date: 09/20/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on 9/20/2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *************************

• Initial Complaint

  Date:08/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company had managed to sign me up for a CC through free spirit airlines offering a bogus discount. I never received that discount nor used the credit card. Received a bill for $79.00 annual fee while so many credit cards offer a free annual fee. I did call their customer service this morning which exhausted nearly 20 minutes of my time. The purpose of my call was to cancel the CC and never receive any specials etc through the mail. It is a waste of *********** by scammers to fill out post office boxes with junk. The reason I am putting a complaint is I do not trust this company and need to be assured I will not be contacted for any more bogus bills, fees, and advertisements.

  Business Response

  Date: 09/23/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
   
  
  As you requested, we addressed this matter directly on 09.23.2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
   
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
   
  
  *********************************