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Business Profile

Bank

Bank of America
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 7,668 total complaints in the last 3 years.
    • 2,588 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My acct. Was hit w nearly $10,000.00 worth of fraudulant charges. I agreed to a "claim paid" of $5,948.15. Only $1292 was deposited into my acct. *** called and i get the "call the claims ***** or "call the fraud ***** that $10k was every ***** i had.

      Business Response

      Date: 09/22/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on September 22, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      *********************************

    • Initial Complaint

      Date:08/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bank of America Wants me to pay taxes on the settlement agreement. I would like for them to remove the tax consequences as a result of the settlement agreement.

      Business Response

      Date: 09/23/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on September 23, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

       

      *************************

    • Initial Complaint

      Date:08/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bank of America stopped my automatic credit card payments with NO notice at all, then charged me ridiculous fees after the August payment was not pulled as scheduled. I had a lengthy conversation with a phone agent who said she could not understand what happened. She did reverse the fees and said a supervisor would review the case and make things right. Bank of America is making it nearly impossible to reinstitute the automatic payments and refuses to explain why. I want an explanation for why the problem occurred in the first place, an apology for the amount of time I have had to spend on hold waiting for their agents to answer the call, and I want them to restart automatic payments immediately. Bank of America should also take responsibility to assuring that my credit score is not negatively affected by their illegal actions.

      Business Response

      Date: 09/23/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
      As you requested, we addressed this matter directly on September 23, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
      I thank you for taking the time and effort to bring this issue to our attention.

       

      *********************

    • Initial Complaint

      Date:08/25/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 8, I made a claim for some transactions that I did not recognize in my business account with Bank of America (claim number: ************). The bank agreed to carry out an investigation and notify me of the result of the same, which was against me and they decided that they could not return the money ($8,112.64) so ??they proceeded to send me a written letter explaining everything that happened (my card was stolen, my phone was hacked and they used my information to be able to use my credit card). debit and make purchases with it) I provide all the corresponding information and I still have not received an answer, much less my money, which is a quite considerable amount and without which my business would go bankrupt and I could not continue with it. I was the victim of both identity and money theft in my business account and the bank simply does not want to answer me for it when I trust their institution to take care of my money and business. I need a resolution for this and the return of my money to be able to continue with my business and not have to close it permanently since it is the only source of income that I have now. I enclose the letter that was sent to Bank of America with reference to the decision not to recognize the theft in my bank account and where I explain in detail everything that happened in this claim and all the corresponding information.

      Business Response

      Date: 09/22/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on 9/22/2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      ******************************

    • Initial Complaint

      Date:08/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bank of America closed Alaska Mileage Plan card without notice and within months after paying $75.00 annual fee. I paid the annual fee at end of April and I found out card was closed in August when I was unable to use it. Called to inquire why and they could not give me a reason and stated they could not reopen account.

      Business Response

      Date: 09/08/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on 09/08/2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      *************************************

    • Initial Complaint

      Date:08/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My aunt, ***************************, was a citizen of ******* and she died in 2020. My children and I are her sole beneficiaries. She had an account at the bank of America for when she came to ******** so she could easily access money. She has been dead almost 2 years and weve been trying to get this money the whole time. The Bank of America refuses to give it to us. The Bank of Americas policy is that they will not let us transfer the money into a new account or touch the money without an EIN number. My aunt was not an American citizen, and never had a Social Security number or tax identification number. This means we cant get an EIN number for her. Again, its the Bank of Americas policy not law. We have been requesting the money since October 2020 and now believe the bank is just trying to keep the money. At every turn the bank has been resistant. They were resistant to give us information to the point we had to hire a lawyer. We are on the verge of suing but would prefer if you would help us.

      Business Response

      Date: 09/23/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.



      As you requested, we addressed this matter directly on September 23, 2022 by way of telephone or letter.If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.



      I thank you for taking the time and effort to bring this issue to our attention.

       

      *********************

    • Initial Complaint

      Date:08/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account in violation for not reporting accurately in my credit report. I want this to be gone so that it can be corrected. Block this information on my credit report!BK OF AMER 60**BK OF AMER 60**BK OF AMER ****************

      Business Response

      Date: 09/15/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on September 15, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      ***************************

    • Initial Complaint

      Date:08/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted Debt collector asked for proof of the alleged debt specifically the alleged original application bearing my signature they have not been able to provide such proof to me therefore you are reporting misleading false account. Delete this unverified and misleading account.

      Business Response

      Date: 09/15/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on September 15, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      ***************************

    • Initial Complaint

      Date:08/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to close my CD in April 2022 and still waiting to receive my check for the amount of $152.814,80. I called numerous times and I was questioned what do I do with the money, I also sent them a letter to find out when did they send the check and I got no answer.Please help me solved this matter Sincerely ******************************* Ph ***************

      Business Response

      Date: 09/22/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on September 22, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      *********************

      Customer Answer

      Date: 10/27/2022

       
      Complaint: ********

      I am rejecting this response because:

      Hello

      My name is ******************************* with

      Complain # ********

      against Bank of America

       

      Im writing to let you know that my case still not solved They sent me a letter stating that a new check was issued but its been one month and still did not receive my new check .

      I tried to call *********************

      **************

      X ****** numerous times ,left a message and never heard from him.

      My question is how come they didnt attached the check to the letter they sent .

      Im hoping you can solve this matter

      Thank you

      Best regards

       

      *******************************

      Ph ***************



      Sincerely,

      *******************************

    • Initial Complaint

      Date:08/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been denied a claim for $5000 by Bank of America claims department twice. My edd prepaid card was hacked and $5000 was stolen from my account. Bank of America denied the claim saying no error has occurred. I read on abc7 news that this has happened to another person in a similar situation as mine. I want answers as to why the investigation cannot figure out who really took the money and can get my money back to me. I talked to one of the claim representative and I asked if I can talk to someone higher up and they replied that there was no one I could talk to.

      Business Response

      Date: 09/23/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on September 23, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      *****************************

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