Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bank of America

  100 N Tryon St STE 220 Charlotte, NC 28202-4031

  
• 

  Bank of America

  29405 Greenfield Rd Southfield, MI 48076-2226

• 

  Bank of America

  12890 S Saginaw St Grand Blanc, MI 48439-1833

• 

  Bank of America

  940 E Long Lake Rd Troy, MI 48085-4876

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  Bank of America

  20202 Eureka Rd Taylor, MI 48180-5317

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with Bank of America for almost 10 years now, and am going through a check hold that will take approximately 9 days to clear, after initially depositing and being told the hold would be gone by the next business day. I did the deposit in the bank directly on July 12th, and when the teller did the deposit, her screen showed no hold would be in place (the app, personal or in the branch, will show if there will be a hold prior to confirming the deposit) and then I received a notification advising it should be in next business day as well as the teller confirmed the same. An hour later, I received an email stating there would be a hold now in place until July 21st. While I completely understand holds sometimes, I am utterly disappointed in the system in place which allows it to be deposited, confirm it would be in next business day before confirming deposit, just for it to take 9 days. This check is literally from a company that has been directly depositing checks into my account for over 4 years, and I am now in the negative and likely getting tons of overdraft fees because of this hold of over $3,000 of my earned money. Had I known a hold this long would be in place, I would have taken the check to get cashed, as I will now be paying the same amount for the 10% check cashing fee, in banking and late fees for returned payments, etc. To have been a customer for almost 10 years and be going through something like this is not only disappointing, it is causing serious hardship on my life as we are clearly in the middle of an inflation crisis. I even asked if partial of the held amount could be released and was advised it could not. This is ridiculous and I need actual answers as to WHY this happens and takes this long in the first place. Ive recommended others to this company as well, but this issue now has me thinking about just closing my account and letting others know to do the same. This is not some personal check, its from a reputable company.

  Business Response

  Date: 08/09/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on 08/09/2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ***************************

• Initial Complaint

  Date:07/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank of America along with 3 other banks allowed hackers to take my money and refuse to give it back. I Have a police report written by the police who stated they watch them hack my phone and take my money. Bank of America gave me half of my money back but refused to give the other half back. I have a detective working on the case I have submitted all evidence for this case that the people who took my money I did not give them permission as Bank of America has stated. I've been working on this Since March of 2020. I did everything Bank of America asked me to do I submitted all my proof I even submitted a phone bit's a phone **** that shows when Bank of America text me **** a text me is this you authorizing this you don't even see that text message on my phone **** because they hacked into my phone and took over my phone I think it is horrible as a company would not help one of their consumers and to getting their hard on money back. The detectives on the case have located a few of the criminals that took my money but along with Bank of America and the 3 other banks they are having a hard time getting cooperation from these banks.

  Business Response

  Date: 08/12/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I have contacted the referenced customer and will work this matter directly to respond to the customers inquiry.
  
  *************************
  
  

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/8/22 - deposited check for $4,900.99. Received deposit confirmation email.7/11/22 - verified funds were available to use. 7/13/22 - received low balance/overdraft notification.*It wasnt until the morning of 7/14/22 when I saw my email. The funds made available from the deposited check were suddenly returned. The statement reads that on 7/11/22 the funds were not available but I did not receive any correspondence at the time and had forwarded some funds over the course of the next two days. If this information was relayed to me in a timely manner I certainly would not have moved any funds out of this account. I called the bank 7/14/22 and was told I would receive a letter in the mail. ? I mean whats wrong with a phone call/voicemail or send the notification on the 7/11/22 date. My complaint is the total lack of urgency communicating available funds to me. I was completely unaware and totally surprised to receive a low balance notification and overdraft activation on my account. I would like some assistance to help me out of this financial predicament. Thank you.

  Business Response

  Date: 08/29/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints,I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly on August 29, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However,in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************

• Initial Complaint

  Date:07/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a loan with BOA last August. At the beginning, the loan agent promised every thing. However, during the closing of the loan, the loan agent acted disappeared, not answering the phone, and threatening us, delayed the closing by 2 weeks.There is 3 part of the claim.1. At the initial quote, the loan agent promised the Origination fee will be discounted because I am the Preferred Rewards Platinum member. However at the closing, there is no such discount applied.2. I have option to choose to pay the insurance my self or go through escrow account, pay through boa. I choose pay my self, however, she still put the insurance in the loan escrow account. I called the customer service, the agent refused to stop the escrow charging.3. She is being un professional. Persuading us to fake the application information. And we choose not to. Then the loan got delayed, saying it is our fault not listening to her. She just don't want to deal with the apartment, letting us saying we are not paying rent and stay at a "free" place. And the underwriter asked a few questions in the application, we can easily answer it with excel table, but she still want us fake some information. She is even threatening us ******* the week the loan is delayed.I even opened two claim with boa customer service. For Origination fee, they kicked the ball between loan department and preferred reward program, saying only the loan officer can resolve it, but I will never talk to her, or she will never pick us call.Here is two ticket I opened. Got zero response:Case number for origination fee :SR1847213 Complaint for loan officer: *************** Loan officer name: ***** ***************

  Business Response

  Date: 08/12/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

  As you requested, we addressed this matter directly on August 9, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter. I thank you for taking the time and effort to bring this issue to our attention.

  
  *************************

  
  

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5 31 2022 I accidently used by B of A c/c ending in **** to obtain $20.00 from an ATM. I was charged $5.99 for the transaction fee (which I agree to) even though ******* ****** does NOT CHARGE A TRANSACTION FEE. I was charged an additional $10.00 as a bank cash advance which is supposed to be 4% of the transaction even though a cashier was NOT involved. On my statement it is called an ATM - TRANSACTION FEE (WHICH IS INCORRECT). Now I am paying interest on all of this. I am requesting that B of A refund me the additional $10.00. It seems like abusive charges when you pay almost 100% to obtain $20.00

  Business Response

  Date: 08/10/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 10, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *************************** III

• Initial Complaint

  Date:07/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/9/22 I made an online purchase for $19.47 to ***** Fabrics online. After purchase 1 fabric was unavailable, but instead of adjusting original authorization the company charged $12.98. As of today 7/14/22 authorization STILL won't release, and after several insulting chat attempts with ************** the release timeline continues to shift, which prompted re-chat efforts. So I am misinformed AND insulted repeatedly. Clearly ***** must bank with THIS bank as it's a clear protection effort.To date, $19.47 has not released due to shifting timeline and this bank continues to insult ************ this company. A little backwards if you ask the consumer.

  Business Response

  Date: 08/10/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 10, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *****************

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use to have a account with bank of America in ******** **.One day I went to check my account and it said to contact B.A. So I contacted them and they said it was fraud activity on my account. So I asked what happened and they said it was some fake checks that was deposited in account at the *** so they have to close my account and investigate. I told them it wasn't me someone must of got ahold of my information. They check the camera they said it wasn't me and said due to it someone trying to put checks in my account they still have to close it . Then later I tried to open account at another bank and I was turn down because they said because I was on early warning and chex system. So I contacted B.A and early warning and chex system. B.A said I owed them ********************************************************************************* order to get the report from them I have to pay the ****************************************************** to . Come to find out B.A don't even have records of a checks even being deposited or withdraw at the time stated. They send me a latter saying that so I send it to chex system and early warning also with a police report as well.Chex system said they was gonna take it off.and the end I tried to open another bank account later and found out I'm still on chex system and early warning. B.A is destroying my life for no reason they have no proof or they did no Investigation just messing with my life.Its in writing by B.A that no Activity was done so why is this on my record I don't understand it .There a bad business to mess with someone life like this I feel they need to take this off my records. There making false Accusations on me and that's not right

  Business Response

  Date: 07/28/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  
  As you requested, we addressed this matter directly on July 28, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************************

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 13,2021 met at bank to discuss business with my account and any financial assistance or support opportunities. During that time I was misinformed about credit card terms and agreement in which I was told 18 months 0% interest. Later I found out this was not accurate and the bank wants me to pay this or pay interest until it is paid in full. I have name of representative that I worked with and date and location as well as I spoke to her and she advised me of notes that support my claim but said they are private and can not be copied for me.

  Business Response

  Date: 08/26/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I have contacted the referenced customer and will work this matter directly to respond to the customers inquiry.
  

• Initial Complaint

  Date:07/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.BK OF AMER SERVICES ACCT #:13***BAL$************* the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 08/08/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly on August 8, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  *****************************

• Initial Complaint

  Date:07/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank of America refused to honor my car rental damage $260 Benefit THAT THEY OFFER their Card holders. Despite showing proof and sending the relevant documents FOUR times, they are threatening to take me to Collections over an amount THEY are obliged to pay

  Business Response

  Date: 07/26/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in
  Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly on 7/26/22 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  

  Ama *******