Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bank of America

  100 N Tryon St STE 220 Charlotte, NC 28202-4031

  
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  Bank of America

  29405 Greenfield Rd Southfield, MI 48076-2226

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  Bank of America

  1391 S Lapeer Rd Lake Orion, MI 48360-1436

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  Bank of America

  4975 Bay Rd Saginaw, MI 48604-2523

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  Bank of America

  17540 Grand River Ave Detroit, MI 48227-1402

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple occasions, I have asked Bank of America for my bills to be sent in the mail. I have not gotten one in months. I have called them numerous times, and have had this issue resolved multiple times. However, a few months after I call them, I stop receiving my bills in the mail. Bank of America claims it is because I change the settings in their app. However, I do not use the app at all except to check my balance. The last time I called, an employee had to actually walk me through how to change the settings. I do not know how to do this on my own. I am convinced that they are changing this on their end in order to rack up late fees and interest. I would like all of my late fees removed, and restoration of my credit score damaged by them for this inconvenience.

  Business Response

  Date: 09/16/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September 16, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However,in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  **********************

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dad passed away in Feb. 2022 and I am the beneficiary of his account. I have followed ***'s instructions to try to get the money in the account. Somehow BOA is making it difficult by giving me wrong info, sending me request of documents needed letter one at a time despite I have already submitted the document. All the documents BOA required needs notary and every time I made the appointment to have notary at BOA, they couldn't do it so I had to go to a different place to get notary. I have started this process since 6/28/22 with no progress. It is unfair that *** keeps holding my dad's money. I need BBB to help me so they can stop making me going circles. Thank you.

  Business Response

  Date: 09/01/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on 09/01/2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *****************************

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misleading False Reporting This account is negligently and inaccurately reporting failing to comply to 15 USC ****. Delete this unverified and misleading account.

  Business Response

  Date: 09/10/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
   
  As you requested, we addressed this matter directly on September 10, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However,in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
   
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************

• Initial Complaint

  Date:08/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a letter on 07/29/2022 from BOA telling me that my Bank of America Customized Cash ************ Signature needs to by used by 08/29/2022 or it will be closed on 09/13/2022. This is the card ending in ****. I got an email on 07/28/2022 saying the same thing, but in the email it specifically says, Since you have another credit card with us, you may have the option to consolidate the credit limit with the other card for future use. This caught my attention, so I called in to take advantage of the offer. I spoke with someone on or around 08/01/2022 and explained clearly that I would like to close my account ending in ****, however I would like to transfer my credit limit from ****************************** ****. To my knowledge, this is what happened. I didnt think anything of it, but as of 08/11/2022 when I tried to use my **** card, it was declined. I tried to use my card again today on 08/16/2022 and it was declined again. I signed into my account to my horror I see that my **** card is still open and my **** card is gone. I called ************ and a nice woman explained to me that the associate who was handling my closure last time completely screwed up and closed the wrong account. This is very obvious by now. I fully understand that accounts that are closed cannot be reopened, but I am not the one in control of BOAs system. I CLEARLY said CLOSE **** and NOT ****. I have letters and emails supporting all of this to show that **** was slated for closure NOT ****. The same nice woman told me that she couldnt do anything to help me. UNACCEPTABLE! I am not at fault here, I am the customer and I am not being served. I am politely asking that *** undo their foul up immediately.

  Business Response

  Date: 09/16/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I will work this matter directly to respond to the customers inquiry.
  
  *********************

• Initial Complaint

  Date:08/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to place my check into my account on the mobile app. When I saw it said it would be Monday I push the cancel button. I walked into the bank and talk with the lady about my account and she said my fund would be able the next day. So I deposit my check into my account and now there is a hold on my account. I have bills that I have to pay and thing that are going to get late fees because she lied to me. I told her I couldve took my check to ******* and deposit it there and bought the money back. I am ******

  Business Response

  Date: 09/15/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September ********************* of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *************************

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banking with boa. One day I noticed upon logging into my account that $888.888 code. I called April asking about whats happening and what is to be done next she told me have your direct deposit sent somewhere else while we handle it. With out having a physical card I havent been able to actually use it over the previous months so I would cash app the funds from my Direct deposit from my employer to cash app nothing else . After months of calling getting all different answers .for resolve. I was told it was at an atm they could pull up footage which I am not in because I dont know where the atm is. I was told I could open an account with them again or reopen my one I had . Went to the branch they said its still under investigation after . I received an stating it was check fraud at and that I used funds but I never used funds for anything nothing was ever made available to me besides the funds that were already in my account prior to the incident .they put it on my credit and Chex system with out proper investigation and I want to bring channel 7 news into this situation as well . I would like a call from someone who can fix these issues as I was a victim of identity theft in which I alerted them to prior to the incident

  Business Response

  Date: 09/13/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly on 09/13/2022 by way of telephone or letter.If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *******************************

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they charged my account several times and now they want me to pay a credit back, which the whole reason i called the bank was because their always taking money out of my account with out my concent.

  Business Response

  Date: 09/16/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September 16, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************************

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank of America closed my checking account without prior notification. My disability check is direct deposit. When speaking to the representative from Bank of America , I was unable to get a direct answer on the location of my check.

  Business Response

  Date: 09/13/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September 13, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************************

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered the Bank of America to inquire about my safety deposit box. I wanted to enter my safe deposit box. I wanted to know had The Bank of America waived any fees for the ******19 pandemic. It became obvious that there was a language barrier communication and then another lady came to her assistance. I asked for the branch manager. A lady came to the counter and I explained my purpose and I wanted to see a banking official to help me. The lady in question (whom I found out later, she was the assistant branch manager) told me that the parties were busy and "we close at 4 pm". There was once again a lack of communication. As people were now forming a line to be waited on, the lady asked me to move down and she would talk to me. When she told me that "they" would not have time to speak to me as the office closes at 4pm. I was shocked and stated I would wait to see a representative. I said to her, "I was in your before closing as the other 8 people, why would I have to come back when I stated that I would wait?" She looked up my account and told me that I needed to pay $262.00 past due. I was asking what had Bank of America waived fees during the pandemic. She said no, because "we" were opened. I was getting frustrated and I turn around and see the all the customers looking at me as if I was "the problem" preventing them from making their transaction. Note there was only one clerk when I entered and waited for her to help those in front of me. I made an appointment to meet with a banking official at 10am August 5, 2022. I go online to contact the branch and cancel and reschedule the appointment to find out that I was not scheduled an appointment for August 5, 2022 by the assistant branch manager.I am upset ! Please help me! I have not visited my safe deposit box for almost two years since ******19 was a global pandemic. The Governor of ******** issued Orders after Orders for mitigating the virus.

  Business Response

  Date: 09/15/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September ********************* of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *************************

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very upset of BoA. I had Bank of America for a long period of time and I am concerned about the lack of communication when it comes to a bills being due. I try to keep an eye on all my finances. I went through my emails and the only notifications Bank of America sent me since the billing issue started are statements and credit card offers (attachment). No missed payment notifications, no past due notifications, no text and no calls that were not from spoofed numbes. People today have dozens of bills and corporations should try and help keep their customers informed. Other companies warn you that they are going to affect your credit, charge a late fee, etc. I recall for a long period of time having autopay set up on this account. A customer service rep stated I turned this off last year. If that's the case, I understand, but I honestly setting this to my bank account and set it let it go through to my bank account to keep my credit rolling. This seems like just a way to collect interest charges or late payment Charges. My ideal resolution would be to ask to have my account reactivated, credit dings removed and late fee refunded. I think Bank of America should also text their customers about billing issues..I spoke with a customer service agent who was very friendly (******) who told me that Bank of America did try to call me, but I asked if they were calling from a BoA number or a spoof number and she did not know. I looked through my phone and lots of calls come from "Spam risk." I've been a good customer with ********************** and other credit providers, I just hope you can help to resolve this. I attached a capture of

  Business Response

  Date: 09/14/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September 14, 2022, by way of telephone or letter. If a letter has been sent,it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ***********************