Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bank of America

  100 N Tryon St STE 220 Charlotte, NC 28202-4031

  
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  Bank of America

  201 Townsend St Lansing, MI 48933-1551

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  Bank of America

  29405 Greenfield Rd Southfield, MI 48076-2226

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  Bank of America

  17430 W 13 Mile Rd Beverly Hills, MI 48025-5439

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  Bank of America

  825 W Long Lake Rd Bloomfield Hills, MI 48302-2011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July ******************************************* my name to Bank of America. They notified me by mail. I called them, was transferred about 4 times because no one knew what they were doing, they said they closed the account but I would have to file a police report which I did. I then called back on Aug 5th because I hadn't received a letter stating that it was closed and was told by a ******* that I would receive it in **** days. I called back on Aug 19 because I hadn't received the letter. I was again transferred 3 times because apparently no one was capable of sending me the letter themselves and had to push me off to someone else to just be told the same thing. I finally was told that after talking to "her manager" they couldn't send me out a letter stating the account was closed and that all I could do was watch my credit report. This company has no clue what is going on within their own walls. Someone needs to send me proof that the fraudulent account in my name was closed!!!

  Business Response

  Date: 09/16/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on 09/16/2022 by way of telephone or letter.If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  
  
  *************************

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally purchased my ******** **** in 2017 for approximately 80k from Bank of America .. the last couple months Ive had difficulty making payment due to the pandemic.. I expressed that to Bank of America each time I was late with my payment . On august 5th I reached out to Bank of America to make a payment and they told me I was on the repossession list and I had to make a payment of $2500 to be removed .. I paid and they still took my car and told me I had to pay $1700 to redeem my car . I went to pay the $1700 then they said I have to pay the total amount due on the car to redeem it .. how can they say one thing and do another and no one is held accountable.. *** been calling to speak to a manager and after waiting a week he still hasnt called me to give me an explanation as to why they told me I could retrieve my car then when it was time to get it they switched up . Thats not fair to me .. to have paid 70 thousand on a loan and get down to the wire and have my car taken without a explanation . Please help .. I am trying to buy a house I cant afford to mess up my credit

  Business Response

  Date: 09/28/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I have contacted the referenced customer and will work this matter directly to respond to the customers inquiry.
  ********************;
  
  

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to report Bank of America. I have a bank account with them. I usually purchase items from Alexi Express. Recently I tried to purchase some items from Alexi Express and they blocked me when I had sufficient funds. I truly believe it's them. This a form of stalking and harassment. I should be able to purchase from any Merchant without any issue and they have done this before. I have made complaints before against them.

  Business Response

  Date: 09/13/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly on September 13, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.

  *********************

• Initial Complaint

  Date:08/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a ***** with Bank of America around May 15 and the customer service experience has been horrendous. After 8 weeks I got assigned to a home service specialist that would not return my phone calls or give me updates on the status of my loan for like a month. I then requested for a new person to be assigned and his name was *******************. He was just as bad as the previous agent. I then started contacting managers to get some help and I was finally able to get things moving. Once the loan was in underwriting they try to tell me that there was a lien on the property for solar panels and that I needed to pay that off in order to proceed with closing the loan. I contact Mosaic which is the lender of the solar panels and they informed me that they can temporarily remove the lien until we close. That way Bank of America will take the second position on the lien and then the solar panel company will go behind them. I was told that was not possible and that the only alternative was for me to pay for the loan. After arguing with them they said that they would accept a viable solution. Mosaic requires a **** form or a copy of the ***** application which Bank of America refuses to give. I have been playing their game for way too long and I think is time for me to report the abuse from this Bank. Every time I call they tell me that I need to talk to my home advisor but he is never available. I have been able to communicate with the manager ******************************* for a while via e-mail but she is not responding either. I find it disrespectful and unacceptable that homeowners should be going through this treatment. I have literally left many complaints and escalated them to managers but they have made clear to me that they don't care. I have been dealing with this ***** for 4 months. I feel like they don't value their customers. All I am asking for is for this loan to close so I can continue with my business. This is putting a burden on being able to apply for other loans.

  Business Response

  Date: 09/14/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September 14, 2022,  by way of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  

  ***************************

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 3rd there was a illicit deposit into my account, one for .18 cents and one for 38 cents. Two days later, on August 5th, those two transactions were withdrawn along with a third ACH transaction removing $4000.00 dollars from my account without my consent by an certain M1 Financial. It is now day 13 and have over 16hrs longed on phone calls where I have been hung up on, transferred from department to department with no resolution or answer to what the status is. I have been told repeatedly that BofA is at fault and has mishandled this claim but it still continues with no resolution in site. can someone please help me get some answers? Tis has simply been the worst experience of customer service I have ever had.

  Business Response

  Date: 09/16/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September 16, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ******************************;

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a credit card with B of A for many years. I did not often check my statements because my balance is low and I, incorrectly, assumed B of A would not try any criminal activity on my account.It appears I was wrong. When I scanned through a few previous statements I noticed there are very small charges for "cash advance" interest.I have never had a cash advance against a credit card in my life!Everyone reading this knows this is NOT a "mistake." You take very small amounts across millions of accounts, you make millions in (extra) profits. No. This is not a charge for something I "didn't understand" nor is it some special arrangement made at some point in the past. It needs to stop immediately!It will be interesting to watch when this -inevitably- goes viral.

  Business Response

  Date: 09/16/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly on 09/16/2022 by way of telephone or letter.If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  ************************

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a BOA credit card and there was a fraudulent charge. I had complained and was told they were crediting back the amount. Due tot he time taken to resolve this, I had asked for credit card to be closed. A few months later I was told that the charge had come back, but because I had closed the account, I could not see anything in relation to it. Not only that thye kept adding late charges for an account that was closed. I cam to know about this through Northsatr a collection agency, who was very helpful in giving me the details. Every time I called BOA, they would transfer me to multiple people or keep me on hold for more than ***** minutes. At the end of this time, I was either told a supervisor would call me back or the line would get disconnected. The collection agency closed the account and returned it back to the bank as a fraud, they have also tried connecting me to BOA, but the same thing keeps happening. I would like to resolve this issue. As mentioned I am getting no help when I call BOA< so I would like some help in getting this issue resolved

  Business Response

  Date: 10/31/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in
  Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on 10/31/2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *************************************

• Initial Complaint

  Date:08/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2021, my wife and I walked into a BoFA branch in ****************, ** to open up a business account under G2M4 LLC. While there we were offered credit cards under our business accounts. Unbeknownst to us until April 2022, the bank had opened a credit card under our personal account as well (Card ending in ****) and we only found out because there was a balance on it that is up for collection. Mind you, we pay thousands of dollars monthly on our credit card transactions and zero it out monthly, why would we not pay a small $100.00+ balance? We didn't pay it because we didn't even know one of the credit cards issued to us was tied to our personal account. I contacted Bank of America and the matter was resolved over the phone and the credit card account was closed in April. The representative from Bank of America I spoke with was also supposed to make a request so that my credit reporting was not affected. Now, this account has resurfaced in my online portal login with late fees, I'm getting a collection letter from *********************, LLC and the bank is stating they can't do anything because they charged it off. I do over a million dollars in transactions with this bank and it is unethical for them to open up an extra credit card account when that was not something we had gone into the branch for. I would not have filed this because I thought this was something that was already handled, but now have no choice because this bank is not taking care of the issue. The person I spoke with from the fraud department stated they see the account was closed in April and to contact phone number ********** and tell them that account was closed in April and look at May 4 notes so they can fix it. I called that number and the person I was speaking with for **************************** back to the ***************** From there I got bounced around to numerous other departments with no resolution. One manager named ******************* said yes to take this up the a** and pay it.

  Business Response

  Date: 09/16/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly on 9.16.2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************
  
  

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank of America made a change to my bank account. My setting for allowing overdrafts was changed. I did not authorize this change. I was notified of the change once it was already done. Now I am going to have other problems with my transactions that are going to be declined. I am highly upset and I will report to the consumer protection bureau if it is not changed back. Bank of America does not have permission to change my account settings with out my permission.

  Business Response

  Date: 09/16/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  
  
  As you requested, we addressed this matter directly on September 16, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  
  
  ***************************

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bank statement from Bank of America in the mail. I don't have a Bank of America account so I called Bank of America and they tell me there have been multiple Zelle transfers occurring on this account since it was opened at the beginning of the month. My identity had been stolen and an account opened in my name. I asked how this happened without me being present to open the account or without proof of identity. They claimed that they couldn't answer this question and when I asked for someone that could they told me no one could. I called multiple times with no luck finding an answer to this question. They froze the account, but informed me that the account wouldn't be closed for at least 2 weeks because it would need to be investigated by their fraud team since there was activity on the account. I asked what prevented the identity thieves from calling in and getting the freeze lifted and was told they were trained to pick up on cues and wouldn't allow that to happen. I'm not hopeful on their training given that they allowed a fraudulent account be opened in my name and what looks like money laundering charges to occur at their bank.

  Business Response

  Date: 11/14/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  
  
  As you requested, we addressed this matter directly on November 14, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  
  
  I thank you for taking the time and effort to bring this issue to our attention.

  ***************************;