Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bank of America

  100 N Tryon St STE 220 Charlotte, NC 28202-4031

  
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  Bank of America

  29405 Greenfield Rd Southfield, MI 48076-2226

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  Bank of America

  1391 S Lapeer Rd Lake Orion, MI 48360-1436

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  Bank of America

  4975 Bay Rd Saginaw, MI 48604-2523

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  Bank of America

  17540 Grand River Ave Detroit, MI 48227-1402

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ********************************* and I'm a father of two ,I am a drywall contractor ,I have a issue with Bank of America which I've been a customer of since ****** deposited 2 checks on July 20th they told me that I would get half the funds on the coming Fri and following Wednesday,well they did clear some but of the two checks one for ******* and the other for **** ,they held the bigger one a few days longer and then cleared ,a day or so later I went to the beach with my kids and my arm card didn't work ,I received a message that my accounts were locked and to call a number ,I did and I was told they had made a business decision and closed my accounts and that they couldn't tell me anymore they advised me they would be in touch ,well I called them days later and I was told I could go get my funds from a branch so I did ,well I went the next four days and I was told they could not authenticate me therefore they could only give me ************** was confused given they just authenticated me in order to give me 300 ,Now I'm told they will send out cashier's checks and that they will be here soon , ******* then called and told me that my funds had been recalled again on the day I was supposed to receive them later that day she called again stating that my funds had been cleared again and that on Monday I would get a *** tracking number and that they had given permission to overnight my checks due to all the trouble I had been given ,so I called on Monday because noone called for me and I asked about my overnight situation,***** knew what I was talking about better yet they told me my checks had been sent out on the 12th and there is no tracking number ,I called later and was told the same thing then it changed to the 10th theny last call on that Tuesday I was told no checks had been sent out and that my accounts is back under review ,today I called Wednesday and I was told that my accounts was closed on the 9th and it takes 10 days then I was told they were sent out on 9t

  Business Response

  Date: 09/16/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September ********************* of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *************************

• Initial Complaint

  Date:08/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/28/2022 a third party applied for a credit card with Bank of America. I received a credit alert from Experian and immediately called Bank of America. I was told the application was declined, archived, and a request for the credit inquiry was submitted. The representative stated my true address was not used. Which is considered a fraud application. On 6/29/2022, I received an email ******************** from Bank of America informing me that my request for an Alaska Airlines credit card was declined and the balance transfer wouldnt be honored. I did not apply on 6/28 or 6/29. I called the bank again and was told the application was declined. Another request was submitted to remove the credit inquiry. As of 8/17 the credit pull is appearing on my Experian credit report. Please remove the inquiry.

  Business Response

  Date: 09/16/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September 16, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  **********************

• Initial Complaint

  Date:08/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have not had an account with B of A since ****, I got an email and letter from them about my adv *********** banking. I never opened that account!! I have been on hold for the first time 15 minutes now ???????been over 25 minutes. I never asked them to open my account from **** yes ****!!! then i get statements from them! Somebody do something!!!!!!

  Business Response

  Date: 09/14/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly on 09/14/2022 by way of telephone or letter.If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *******************************

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 29, 2022 my federal tax refund was put into the wrong bank account. When this was discovered, I called the **** I was advised, due to my name not being on the account the the refund would be sent back. This has not happened. The Bank Of America has allowed my $13,000.00 refund to remain in someones account that doesnt have me nor my husbands name associated with it. I need help resolving this issue. If more documents are needed they can be sent upon request.

  Business Response

  Date: 09/09/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
  
  As you requested, we addressed this matter directly on September 9, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details.
  
  For further details, please contact the customer directly.Please let us know if we can assist further regarding this matter. I thank you for taking the time and effort to bring this issue to our attention.
  
  *******************************

• Initial Complaint

  Date:08/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to make an online invoice payment to **************** in the amount of $516.80. It was declined on the merchants website due to a billing issue. I logged into my mobile app and saw that the payment was processing and $516.80 was deducted from my available balance. This took place 3am on 8.11.22. It is now a week later and the transaction is still processing and the bank is refusing to lift the hold. I have contacted the merchant several times and they have not received the payment and they are not attempting to take the payment out. I have called the bank everyday and each rep has told me that it will fall off the next day, and each day I wake up it is still there. This is causing my account to overdraft and they are not doing anything to make it right. I would like my funds to be restored to my account and my account closed!

  Business Response

  Date: 09/16/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September 16, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************************

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called customer service multiple times and was not able to find out very simple information.There was a reverse on a credit in my account:06/13/2022Adjustment/Correction Of Posted Item View/EditDebit-$310.00$6,116.94 I want to find out the deposit check image, and the reason the posted item was adjusted.My account number is *************** sure how many calls I needed to make for such simple request.Please provide the transaction details.

  Business Response

  Date: 09/15/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly on September 15, 2022 by way of telephone or letter.If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention. 

  ***************************

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope that the matter I am about to describe gets your attention; we are literally grasping at straws.My name is *************************** ******** and I am the manager of Diaspora Affairs for *************************************, a law firm based in the ************************ but also doing business in *****************.On July 15, 2022 the amount of $90,000 USD was wired out of our firm's account at Bank of America to the ************************* in ********. On July 18, 2022 another online wire transfer was initiated, this time in the amount of $92,000 USD. Due to a business decision, on July 19th and 20th respectively, we requested that both wires be recalled. This was initiated on July 26th. To this date, August 16th, the monies have not been returned to our Bank account. It is important to note that neither of these transfers ever reached the *************************.Our lead attorney, ***************************, has called BoA almost every day since the 28th and has received the same response - that the matter is being looked into.The sum of $182,000 ($90K + $92K) is a great deal; this has severely hampered our operations and has potentially cost us a client relationship. In our opinion, the length of time being taken by *** to resolve this matter is unacceptable.I would be happy to provide more detailed information if this is a matter you are willing to assist us with.Thank you for your kind consideration; I look forward to hearing from you.*********,*************************** ******** for ************************************* ************** www.joshuafrancischambers.com

  Business Response

  Date: 09/16/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I  will work this matter directly to respond to the customers inquiry.
  
  *******************

• Initial Complaint

  Date:08/17/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Bank of America credit card was opened in 2007, I never missed a payment, my credit score was 810 last month, my credit card had no balance, I received no notice via mail, email or text that the yearly $59 was due, I haven't used the card in a long time so there was no expectation of needing to log into the account, the $59 yearly fee was assessed as late, accrued interest, reported to the credit agencies as late and my account was closed. This has ruined my credit. It's now a score of 624 over this. I had to pay the yearly fee and the account was still closed and my credit messed up.

  Business Response

  Date: 09/16/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
   
  
  As you requested, we addressed this matter directly on September 16, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
   
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
   
  
  *****************************;

• Initial Complaint

  Date:08/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to close my account on July 15th, and they not only did not close my account with them, but also continued to let charges happen on that account, and charging me overdraft fees.

  Business Response

  Date: 11/16/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on November 16, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *****************
  

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has been a fraudulent account opened on my behalf. I have called and reported it, and Bank of America has confirmed that it is an account was opened due to fraudulent activity. They have not closed the account upon my request and their confirmation of fraudulent actions. Account was reported on May 16 of 2022 all requested information was submitted and result of fraudulent activity confirmed on June 8 yet account is still not closed. I have made multiple calls been on hold and speaking to agents for over an hour to only end up being disconnected time after time. I feel this is negligent and unacceptable on the side of Bank of America as they should be thankful and appreciative of my patience and understanding that fraudulent activity does occur no matter how hard we try to avoid it. I feel the least that could be done is an acceptable resolution and closure of account in a timely matter which has not occurred. I do not know where else to turn or how else to handle the situation as they continue to drag their feet with a fraudulent account open. I have provided them copies of Social Security cards, passports, birth certificates, and Social Security statements. They have my whole life theyve confirmed but yet still take no final action to close account.

  Business Response

  Date: 09/16/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September ********************* of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *************