Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bank of America

  100 N Tryon St STE 220 Charlotte, NC 28202-4031

  
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  Bank of America

  17430 W 13 Mile Rd Beverly Hills, MI 48025-5439

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  Bank of America

  134 W Michigan Ave Jackson, MI 49201-1321

• 

  Merrill Lynch

  219 C. Ave. Lawton, OK 73501

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  Bank of America

  2103 NE 129th St Ste 201 Vancouver, WA 98686-3271

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened all my bank accounts (checking, savings, etc) with Bank of America at a branch instead of online years ago. Checking account number is ************. I have Advantage Relationship Banking package requiring customers to have a min of $10,000 across their LINKED banking products (e.g. checking/savings). When my savings account was being opened years ago, the banker who assisted me said my checking and savings account have been linked as I requested because this could help satisfy balance requirement with funds from both checking and savings. Whenever I do online banking, I can always see my checking account and savings accounts together under my same banking profile. In 05-2022, a $25 account maintenance fee was charged to my account saying I did not meet the min balance requirement. I reached out to BoA customer service and they told me that the reason is because my checking account did not meet $10,000 balance requirement. I told the representative that must be a mistake because my savings account ALWAYS had over $10,000 so I would never fail to meet the requirement. The representative told me my checking account and savings account have not been LINKED. I told the rep that must be a mistake because I see those two accounts together in my Online Banking profile and a banker helped me link those accounts when I opened the Savings account. The rep told me the accounts were never LINKED, seeing two accounts together under the same Online Banking profile is not equivalent to the account being "LINKED" (in their definition). I asked for a $25 fee refund because *** was defrauding a customer when there is no way a customer will know whether their checking or savings accounts are "LINKED". Only the bank can see on their side. There is no letter or monthly statement or Online Banking tools reminding customers their checking and savings accounts are not linked. Customer is always in the dark until a fee is charged! I am requesting $25 fee refund.

  Business Response

  Date: 09/09/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September 9, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *************************

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 years ago Bank of America began closing some of their branches. Unfortunately at that time my ex wife and were starting a business. We reached out to ************** Drink to inquire about utilizing our equipment for advertising. Unfortunately a scammer began contacting us as a representative for said Company. The representative sent a fraudulent check and unfortunately I am not a bank or teller and I was unaware of the fraudulent scam at hand. With the branches lobby closed I had cashed the check through ATM machine at site. Few days later I was sent a letter flagging my screening through check systems as if I were intentionally doing the act. Since then Ive lost everything. Home, mental health, wife, work, vehicle, business, etc. and anything that requires prior bank statement verification. Months in and out I sent requests to appeal but the Bank had remained with their call. I wish to seek compensation for the losses Ive been through the last 2 years so I can move forward with my life. This matter is very unprofessional with a Financial Institution.

  Business Response

  Date: 08/31/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly on August 31, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  *******************
  
  

• Initial Complaint

  Date:08/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Being a victim of wire fraud is never fun. However, you should bank with a corporation that protects your funds and provides you with solutions, and in this case it is NOT BOA. I have a wire fraud claim that was filed back in March 24, 2022 for the total amount of *********. I was advised that this case would be resolved within 45 business days. We are now in August without a resolution. When I call to obtain a status update I am being treated as a bother for asking where my funds are, no resolutions are provided, no escalations, nothing. I would absolutely not recommend this bank to anyone, as I now believe they kept my 32K and are frauds themselves. There are federal laws that need to be followed when dealing with wire transfer frauds, in which this bank does not follow. Your funds are not safe with BOA. ********* Claim# ************** ********* Claim# **************

  Business Response

  Date: 09/09/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I have contacted the referenced customer and will work this matter directly to respond to the customers inquiry.
  
  *************

• Initial Complaint

  Date:08/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have written and called this business numerous times. They have yet to validate debt they say I owe ?! I received no proof with my signature that any debt is mine . If they cant do their part then remove it from my credit ! If this continues Im going to have to seek action . I ask BBB to intervene.

  Business Response

  Date: 09/09/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly on 9.9.2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cash App was allowed to take **** out of my account. When I was notified, I called the bank and initiated a fraud claim. I was given the temporary credit by the agent and the next day it was gone again. I called BOA. I was told that I had to wait 10 days or until Cash App responds to the investigation. I called Cash App to ask them to respond to the bank and they stated the bank hasnt contacted them. Cash App further stated they have no record of the **** coming out of my account. I suspect someone at the bank as a person responsible for the theft. Please help me get my money back.

  Business Response

  Date: 10/14/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly on October 14, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************

• Initial Complaint

  Date:08/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked my credit report and noticed I had late payments from Bank of America. At the time, I was transitioning between jobs and going through an economic hardship. As you can see, I have made most of my payments on time so I am asking in goodwill faith for this one time to please remove these late payments from my account. I am trying to increase my score to qualify for a mortgage and I would greatly appreciate if you guys would forgive the late payments.

  Business Response

  Date: 09/09/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on 9.9.2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *******************************

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 8th 2022 apply to open a banking account I think of America I was approved for advanced safe baking account I received all my information routing number account number got an email the next day dating my debit card was on the way everything was fine the next day on August 9th I received a $296 deposit from Check City and I was unable to access the money when I received it cuz I don't have a debit card and I was a new account and when I Googled how to get my money without a debit card and prompted me to apply for a checking account through Bank of America so just adding another account to my account I just open which I did that and they were unable to approve my application they said they would email me with reasoning about 10 minutes later I received the email telling me they were unable to open my account and then I tried to go and log into my Mobile Banking and it told me my account was locked this morning on August 10th 2022 I called Bank of America customer service three different numbers and they told me they were unable to verify my identity so they closed my account I asked them about my funds which I needed instantly that's why I had got the banking account in the first place and they told me once the account is fully closed which could take one to two business days that they will send me a check within 3 to 5 business days and told me I needed to go into the office with two forms of ID about my account being closed locked but there's no guarantee that I would get my money that was in my account until I received that check which is going to take a while every person I talk to you was completely rude this is why I do not like being since because they just try to take money it's my money that in my account and they close my account for no reasoning they couldn't verify my identity if they couldn't do that then why did they approve my account send me an email saying my debit card and everything was on the way it's like instantly when I got a deposit of money because my account seems a little weird to me

  Business Response

  Date: 08/30/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 30, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ***********************

• Initial Complaint

  Date:08/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the Fair Credit Reporting act. These accounts have violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****. No account numbers given on credit reports.15 ********** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the 15 USC 1692C

  Business Response

  Date: 09/09/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September 9, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ***************************

• Initial Complaint

  Date:08/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Bank of America customer 15 years. It saddens me how niave and blind I have been. There openly races I tried working some sort of deal with these people but they declined like my attorney told me they would do. I spoke with a Gentleman in a certain department explained my issues and no response. They have no respect for there black customers. I was raped one night due to bank of a America blocking my card due to fraud. I could not access my funds. They kept blocking my card. I expressed to the customer care department to stop blocking my card without my consent. I suffer from ptsd from that year alone. I am a mixed race and we have been obtaining and collecting data for years with this bank. I expressed my issues numerous times. Dont waste your time nor energy money with this bank. Especially if your colored in the words of one teller. Pandemic has bought this bank down even more. No response no emails nothing

  Business Response

  Date: 09/08/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September 8, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ******************************;

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a credit card account July 28th. I was instantly approved and given a temporary card. At the time I was home, however I travel for work. While out on a remote hitch for work I changed my number on my account to my work phone so that I could receive authentication texts from my mobile app. I used my temporary card to purchase airline tickets to ****** in January. When I went to book the accomodations the card wouldn't work. I called and spoke to someone and they said I had the wrong expiration date. I tried with the new expiration date. I called back and they said that the account had been marked as fraudulent and I need to call back when I got my physical card to have the hold lifted. I got the card in the mail (via goldstreak and local charter) and called to get the hold lifted. I was informed I had to bring two forms of Identification into a bank of america in order to verify my account. I informed them I live in ****** and the closest Bank of America is a 4 hour flight to a different state or a 24 hour drive across two boarding crossings away. I then spoke with a supervisor who informed me that if I call through the app that I'd come in completely verified and they'd be able to remove the hold. I called back 12 minutes later and they said they couldn't access my account and I had to call back the next day during business hours. I called back the next day during business hours and I was told I had to go into a bank of america to get verified. At this point I had provided every bit of verification they had asked for, name, social security number, mailing address, phone number. They did 2 outbound calls to my number. All because I changed my phone number on my account. I just want to use my account.

  Business Response

  Date: 09/09/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September 9,2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.

  *************************