Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bank of America

  100 N Tryon St STE 220 Charlotte, NC 28202-4031

  
• 

  Bank of America

  17430 W 13 Mile Rd Beverly Hills, MI 48025-5439

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  Bank of America

  20202 Eureka Rd Taylor, MI 48180-5317

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  Bank of America

  4975 Bay Rd Saginaw, MI 48604-2523

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  Bank of America

  1509 Emerald Parkway College Station, TX 77845

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* from ***** could not understand what I was communicating after numerous attempts. I asked for a supervisor she came back with ******** who asked for information from me. I asked her to wait a minute for me to get it. She hung up. It was intentional because she was the supervisor and had my number and she did not call back.

  Business Response

  Date: 08/24/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 24, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *****************************

• Initial Complaint

  Date:08/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 21, 2022, I made a cash payment on my Bank of America **** card utilizing the *** machine outside the Bank of America (located on *******. in *******, **). I inserted the maximum number of bills (75 bills) into the machine; it consisted of 70 one-dollar bills, and 5 five-dollar bills. The total payment being made in the *** was $95.00. The machine began to spin and posted on the screen that my transaction was not going to be completed. I waited for money to be returned to me, but that never happened. I waited longer with my daughter for the money to be returned... still nothing. A receipt notifying me "We apologize for the inconvenience. We are unable to process your request and cannot return you item(s). Please contact our Electronic Claims team at ************** to discuss this transaction." I borrowed my daughter's phone to contact someone, but since her phone number is not linked to my account, it could not be verified. We waited a while longer to make sure no money came out and another person could take it. I made additional payments utilizing the other *** without any problem. Immediately upon returning home, I called and filed a claim.My issue is after countless calls and disputing letters that they closed this claim without resolution, I finally received the $95 payment on my credit card on 8/3/2022. I want to know WHY this happened to me in the first place and what is going to be done to PREVENT ANY FURTHER problems like this to anyone! As I understand and communicated with the bank asst. ******** there are cameras on me outside and on the person(s) inside retrieving my cash. How could they begin to say they did not account for my $95 when I inserted it into the *** and received that receipt. I have been with Bank of America over 30 years and disappointed this even happened! I would appreciate an explanation and any interest owed to me for waiting so long to receive my cash payment applied to my card.

  Business Response

  Date: 08/31/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 31, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *****************************

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to resolve a fraud issue and I was hung up on by an individual within the department after explain my concern to supply information. Secondly, I was lied to about how the information needed to be supplied. This was based on the individual stating I would need to verbally supply my social security number to get the fraud resolved but then changed the story of not having to verbally say it if I went into a branch. Then she left out the part that the individuals at the branch would verbally supply my information when I already said I would not consent to verbally supplying information. Third, I supplied my social security number systematically and the individual I spoke with said essentially said the information goes no where even though I supplied it to them. I do not trust any individual within Bank of America having my information and they refuse to close down the fraudulently opened account.

  Business Response

  Date: 09/02/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints,I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on 09/02/2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *************

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally entered the wrong account number on my tax return. The funds were sent to an account that was not active. I spoke to 4 different people at the bank who all assured me the deposit would be rejected and sent back to the *** within 5 business days. That was February 24th. I had a trace put on the check so the *** could recover the funds. That was over 120 business days ago and the bank is not responding to the ***. Each time I reach out to the bank they cannot direct me to someone that can help, they say there is a department that handles this type of thing but there is no way to speak with them directly. I have now had to initiate another trace on the check which take a further ****** business days. This is absolutely uncalled for and extremely frustrating. There is NO reason the bank should be holding funds that do not belong to them and ignore inquires that have been made about said funds. Hold times for the *** are hours long and you are extremely lucky if you reach anyone and hold times for the banks are equally long and they have no ability to rectify the issue. There needs to be accountability and action by the bank to coordinate with the appropriate resources to send the funds back to the ***.

  Business Response

  Date: 08/23/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on 08/23/2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *****************************

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report that Bank of America used my social security number on July 2, 2022 to set up an online fraudulent account stealing my identification. I closed my account 20 years ago due to Bank of America poor service.I returned from vacation on July 12th to discover on July 2nd three emails. First one thanking me and giving me confirmation number, second one seconds later giving me the last six digits of the checking and saving account numbers. Minutes later a third email confirming again my online account has been set up (note all attached). I also received email documentation asking me to complete a five step process for additional credit. I immediately called and was transferred three times to the fraud department. Each person wanting my account number having to explain the situation I dont have one. I was told they would NOT close the account merely under review. I was also told they would send me a copy of the online application. As of this date I have received nothing. At this point I have no idea what other accounts have been open by your bank using my social security number I was not comfortable with the response I received via the phone, so I went into a local Bank of America (***************************************************************, *****) to be treated like a criminal. Also asked for my account number obviously did not hear or listen to what I was saying. I had the email documentation that they refused to look at. They were very uninterested in the problem your Bank created. After giving my social security number your bank confirmed an account under my social security number was created fraudulently on July 2nd. The bank also refused to close the account. After I asked numerous questions discovered that you were using my old address that I moved from five years ago. I asked how could your bank verify who I was for an online account. I was also told that the credit bureau you use, Experian, approved the account. I dont know how that is true

  Business Response

  Date: 09/01/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
   
  As you requested, we addressed this matter directly on September 1, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
   
  I thank you for taking the time and effort to bring this issue to our attention.
   
  ***************************

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/04/22 I deposited a check yesterday and I was told in writing some of the funds would be available today and some tomorrow with the balance available on the 10th when the money did not apppear in my account today, I went down to complain to the bank at that time, I was informed the funds would not be made available until the 12th.. my wife needs to go into a cancer rehab facility 150 miles away tomorrow and I desperately need that money for transportation expenses.. I am forced to cancel now if anything happens to her, Ill be even more upset than I am now

  Business Response

  Date: 08/18/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on 08/18/2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *****************************

• Initial Complaint

  Date:08/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *************************. I send you this email as I am in distraught. On May 21,2021 , I was scammed.I received a text from Bank of America asking if I tried to send $1990 to someone . I replied no and I immediately received a call from the bank . This entire time the call didnt come from the bank it was bank imposters pretending to be a bank associate. The caller ID also was of **********************. I was told that I had to send the $1990 and 10 $ back to myself via Zelle so that the transaction wouldnt go through. . A total of ***** dollars was taken from me . I would have never sent anything if I knew I was being scammed. I trust in my bank and didnt think that this was false call. I then called customer service because I never received a call back which the false employee said I would. My bank had no knowledge of my situation. I was told that I authorized money. I only did because I was told so by Bank of America employee. I was scammed out of my summer savings. Im a teacher assistant and I dont work in the summer. I use my savings for rent and bills to take care of my two daughters. Bank of America denied my claim and Im devastated. The first dispute took 45 days for a decision and the second took only 5 days for a reconsideration . I dont think that Bank of America did everything to help me. I have been a customer for over 12 years and I truly believe that I deserve my hard earned money back. Bank of America is aware of their customers being scam and they are not doing anything to help. Please can you help me receive my hard earned money back. Thank you so much for your time.

  Business Response

  Date: 09/02/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints,I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September 2, 2022,  by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However,in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ***********************

• Initial Complaint

  Date:08/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account is reporting inaccurately, Please check and investigate the following information and update them it is showing ******************** 30/60/90 Days Late, High Balance, High Credit, Amount Past Due, Payment History.

  Business Response

  Date: 09/09/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
   
  As you requested, we addressed this matter directly on September 9, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
   
  I thank you for taking the time and effort to bring this issue to our attention.
   
  ***************************
  
  

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed money being withdrawn from my account from a business that I did not authorize 10/2021. I called Bank of America to report it and was told to attempt to contact the business to advise if this. After trying to call and email several times, I wasnt able to reach anyone. I then started using cash app instead and became frustrated again when the companys collectors started calling me and saying its nothing they could do about it. I contacted my bank again to report this because they had made another withdrawal from my account. This time they filed a dispute for me and gave a provisional credit. This was months ago, perhaps in May 2022. I kept checking back on the status and it said the case was closed. I never received any documentation regarding it. Yesterday, 8/3/2002, my account became negative. After investigating, I noticed it was the claim I filed. It said that the claim was denied. When I called I was told it was denied because of the time I waited to call in about it which is a lie. I didnt receive any notification about the update until today by text message. A day after my account was debited. This is very unprofessional and I have no trust in the bank that should be able to trust with my money and to have my back and best interest in mind. This is just one of many problematic issues Ive had with this bank.

  Business Response

  Date: 10/06/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on October 6, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************
  

• Initial Complaint

  Date:08/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked my credit report and noticed I had late payments from BANK OF AMERICA. At the time, I was transitioning between jobs and going through an economic hardship. As you can see, I have made most of my payments on time so I am asking in goodwill faith for this one time to please remove these late payments from my account. I am trying to increase my score to qualify for a mortgage and I would greatly appreciate if you guys would forgive the late payments.

  Business Response

  Date: 09/02/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on 09/02/2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ********************************;