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Business Profile

Bank

Bank of America
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 7,695 total complaints in the last 3 years.
    • 2,598 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the first time and without reason or contact BOA held a deposit I made for a week without releasing the funds. The money was taken immediately out of the account from which the deposit came from meaning BOA had the money for one week. I called in twice for a combined time of over **** hours, mostly on hold. In both calls I was told a supervisor would call me back that day even after I explained that had not happened on the first call the really dumb thing is, while they are saying they are all too busy to answer calls, the reps stayed on the hold with me, meaning their reps were tied up for over an hour just waiting for a supervisor

      Business Response

      Date: 08/08/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on August 8, 2022,  by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly.Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      *************************

    • Initial Complaint

      Date:07/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday July 10, I deposited $940 (I made sure to count it before) into the Bank of America *** at the ***** ** **** location. The deposit took an unusual amount of time to process, and the *** was making a loud clanking noise. A few minutes go by and the *** was still processing. Finally a message pops up and states that there may have been an issue with the deposit. It states if the amount recorded was correct, which it indicated $340. We inputted no, and then the *** processes and only $340 was deposited into my account. I got really anxious because this money was to pay my car ****. I calm down and know I will call Bank of America the next day as its Sunday night and they are not open. On Monday I call the claims **** and they state I have to wait, that the issue will resolve on its own, and that my account will adjust itself. I call the branch as well where the atm issue occurred and they told me to wait too. Come Tuesday, I speak to a rep ***** and I tell her my concern. She said no worries and that she would take care of it. We were on the phone for about 30 mins taking all my info down. I got weary once I didnt receive any email confirmation of our conversation or any claims info. On Wednesday I call again and they state the lady that had helped me didnt even start the claim. This lady starts the claim and tells me I have to wait anywhere between **** days to get my issue resolved. I am contacting the better business bureau for help. My bank does not want to help me and is giving me the run around. They need to audit that *** and credit my money. I have bills to pay, and they are not making this a priority. They are basically blaming me for something their machine caused! They will not credit me until they finalize their investigation, but are taking their sweet time to investigate! It has been 4 days now, and my $600 is still missing. Please help me against this multi billion dollar bank taking advantage of a customer just trying to pay her bills.

      Business Response

      Date: 08/17/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on 8/17/22 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      *************************

    • Initial Complaint

      Date:07/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved to a new town. the bank that I was previously using was not in this town, so I had to open a new banking account with a different bank. The new bank i went with us Bank of America because they had a *** where I could deposit my cash into when I am paid. Shortly after opening this account, the Bank of America closed the **** I should not have to drive 45 minutes just to do banking. So I was forced to once again waste my time to open an account elsewhere. Then I received a statement in the mail where bank of america has been charging me a service fee every month once the account reached a certain amount. Well, Fuel is around $6 a gallon and I am not driving 45 minutes just to put money into a BOA account and then back home. I asked for Bank of America to just close the account and to remove THEIR service charges that they put on the account as they already collected money from me and they are the ones that had inconvenienced me by closing the *** that was near me. I talked to a representative and 2 supervisors, both told me that I owe $34 towards the extra service fees since their previous fee's caused my account to go into the negative. I dont believe I should owe this. They already stole money from me, wasted my time and now they couldnt just wipe their fees off the account???? This is just bad business and theft!

      Business Response

      Date: 08/12/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints,I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on August 12, 2022,  by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However,in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      *****************************

    • Initial Complaint

      Date:07/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never applied for a Bank of America product ever in my life, and Bank of America reports to my chexsstems report and I want it deleted asap, I've called and mailed form to Bank of America to let them know im. a victim of identity theft and they should remove their report of me on chexsystems

      Business Response

      Date: 08/05/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on August 5, 2022,  by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly.Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      *************************

    • Initial Complaint

      Date:07/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to close my business account due to The worst customer service ever to close my account called obey 60 Times cans updated my current phone no however the system is recalling my old phone no thats their excuse exhausted from This 220713cr0034979

      Business Response

      Date: 08/11/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I have contacted the referenced customer and will work this matter directly to respond to the customers inquiry.

      *********************************

    • Initial Complaint

      Date:07/13/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      they refused to give me the date, the amount is 900 dollars from a transaction that was only either ***** dollars for overdrawn fee I never received any documentation of this since the first letter I received I went into the branch to speak with the branch manager who decided he will credit the fee and close out my account personally which I thought was all done until receiving a call this week that the matter is still opened and is considered fraud

      Business Response

      Date: 08/11/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on August 11, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
      I thank you for taking the time and effort to bring this issue to our attention.

      *****************

    • Initial Complaint

      Date:07/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 23,2022, I filed a claim on a private investigator by the name of *************************** for the amount of $200.00. I had agreed on a payment arrangement with this firm to conduct personal research on my behalf. After giving the firm a total of $400.00, I noticed that the company wasn't doing anything at all on my behalf. I contacted my bank immediately with the facts as well as the correspondence via email to Bank of America. Not only have I ignored the company, I'm now getting constant calls or emails from the company but Bank of America hasn't provided any assistance in helping me as a customer. I should have already received my funds back because of the proof that I've provided. In addition to that, I had agreed to call and make the payments, however this last payment was taken on a date I didn't agree on.Bak of America has done nothing. Below are the attachments of invoice of June5Th they took with Authorized on May 11th for $250 and the second withdrawal was on May 20th when clearly the invoice states payment June 5th 202w

      Business Response

      Date: 08/10/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.



      As you requested, we addressed this matter directly on August 10, 2022 by way of telephone or letter.If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.



      I thank you for taking the time and effort to bring this issue to our attention.

       

      *********************

    • Initial Complaint

      Date:07/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bank of America stole **** from my account and claim that it was a duplicate deposit. Once I verified that the paying bank (also my account) did pay the $**** then they said they filed a claim and did an escalation. I have since filed several claims and it has been 2 months and Im yet to get my money back. I have even gone to the branch on several occasions and no resolution. Im a small minority owned business and I believe thats the reason they refuse to pay me my money

      Business Response

      Date: 08/11/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on July 28,2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      ***********************

    • Initial Complaint

      Date:07/13/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had surgery May 2022 and was bed writing. During that time Bank of America had frozen then closed my account. I was trying to find out what was going on. They told me I would get a letter in the mail. I got the letter in the mail that said at the bank discretion they chose to close my account. Thats not an explanation why. I had reported my debit card missing at the hospital. Bank of America charge me a fee for a new card then closed my account. I had a checking, savings, and CD. The only mailed me two of the three checks that were suppose to be mailed to me. I keep getting notifications sent to my phone from this bank and they dont make sense to me. They removed my email and phone number from zelle. Then blocked my access to my funds. I couldnt pay my rent due to this bank. They have inconvenience me and stolen my money. Im gaining my mobility back. I could barely walk. I went into the branch and they told me it doesn't show them why my account was closed. I believe something had happened while I was down from surgery. However, i was heavily sedated for weeks following my surgery.

      Business Response

      Date: 08/09/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.

      As you requested, we addressed this matter directly on August 9, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details.

      For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter. I thank you for taking the time and effort to bring this issue to our attention.

      *******************************

    • Initial Complaint

      Date:07/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 16 I was in ***** and at my dentist office and attempted to pay for my dental work. I swiped my credit card in the dentist office credit card machine 3 times and it rejected the transaction 3 times (receipts included). It never got authorised. **** took the money out of my account and never paid the dentist. BofA insists it did but I or the merchant never received a receipt for the transaction or an authorisation. The dentist never received the money as the transaction was never authorised. I have talked to BofA numerous times and filed dispute and they are not understanding what happened and insist they sent the money but again transaction was never authorised.

      Business Response

      Date: 09/09/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on September 9, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      ***********************

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