We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Bank of America
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

This profile includes reviews for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bank of America has 2995 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.12

    Average of 1,168 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Doris D

      Date: 01/25/2025

      Doris D

      Date: 01/25/2025

      On my birthday I went out of town and I mustve dropped my debit card along the way before I was on my plane when I realize what was going on with my account I contact ********************** immediately and filed a fraud claim Bank of America declined me five times. So I had to file a report to the **** after 2 1/2 months BOA return my money and pieces it took like two weeks. It didnt inform me of anything wouldnt go over the information when I ask. dont even know if did it right but all I know is they credited back money but then they refuse to credit back all the fees that they charge but they refuse to pay *** for all my accounts that were on auto pay this has ruined my credit rating. This also has ruined my life. Im in such bad shape that I have to sell myhouse. Im a senior citizen. The charges that were made. I dont even go to those cities and I dont know why Bank of America would decline me. was a customer for over 17 years and did lots of business with them. I have found please reports and sent everything to them and they still declined me once they fix my account you know I closed it out. I donteven wanna do business with them and they still charging me.

      Bank of America

      Date: 01/27/2025

      Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.

    • Louise Z

      Date: 01/24/2025

      Louise Z

      Date: 01/24/2025

      Been my bank for many years. I am currently on hold for 29 minutes and counting. They keep closing branches and are totally inaccessible. Switching banks asap.

      Bank of America

      Date: 01/27/2025

      Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.

    • Isaac L

      Date: 01/24/2025

      Isaac L

      Date: 01/24/2025

      I have been a customer of ********************** for ** year and did not have an issue until recently, when I attempted to update my name on my account. Since providing all necessary documentation to this institution and receiving confirmation of the updated information from a representative, I have received numerous phone calls and emails from Bank of America, all of which address me by the wrong name. In one of these phone calls, I corrected the representative each time he addressed me by the wrong name, yet he kept doing it. In the follow-up email to this phone call, he again addressed me by the wrong name, to which I responded and told him, yet again, to address me by the correct name and to refer me to corporate customer service. His response was simply "sorry." I have attempted to call the corporate customer service number and was told that the hold time was "longer than normal" and that they would call me back. I have been expecting that call for 30 minutes now. There is no way to email the corporate customer service division, so I am instead relying on the initial representative who assured me that my name has been adequately updated in Bank of America's systems to actually escalate the issue since the other representative did not and Bank of America will not take my calls in a timely manner. Because of this issue, I am considering withdrawing my business entirely from this institution despite 25 years of perfectly fine service.

      Bank of America

      Date: 01/27/2025

      Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.

    • mohammed s

      Date: 01/22/2025

      mohammed s

      Date: 01/22/2025

      the worst bank ever seen . be careful of their ATM machine i did put a deposit yesterday in their machine and it took the money and it did not account them in my account and i did went to their bank office to explain what happened and the agent told me i need to fill up a claim and you have to wait around 10 business day to check if they can credited or no and it may take up to 45 days the claim and the the agent mention that they have this problem many time with the same ATm machine in ***********.

      Bank of America

      Date: 01/23/2025

      Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.

    • Will D

      Date: 01/18/2025

      Will D

      Date: 01/18/2025

      Predatory scum. I cannot believe we allow such an unhinged animal of an organization to exist. The abhorrent thing should be put down with extreme prejudice.

      Bank of America

      Date: 01/21/2025

      Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.

    • Gamalier L

      Date: 01/18/2025

      Gamalier L

      Date: 01/18/2025

      I dont recommend never this Bank is the third time whitn prolem the firts problem is when open my business account the guy dont help me pretty good,the second time when send me the card never installed,and now i deposit big check and i need to wait 7 days to see my money this bank is garbage

      Bank of America

      Date: 01/21/2025

      Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.

    • Brian L

      Date: 01/17/2025

      Brian L

      Date: 01/17/2025

      Bank of America has frozen my funds without providing any clear explanation or resolution. I made the switch from ********** to Bank of America to take advantage of the benefits offered to veterans. However, my experience has been nothing short of a nightmare.Currently, more than $128,000 of my money is being withheld, and despite repeated efforts, customer service representatives have been unhelpful and dismissive. The staff at my local branch has done their best to assist me and are equally frustrated by the lack of support from higher levels of the organization.This sudden freeze has jeopardized my livelihood, placing me in debt and on the brink of losing my home. Most critically, it has put the well-being of my 78 employees at risk. These are hardworking individuals with families to feed and bills to pay, who now face uncertainty.Yesterday, a customer service representative made an insensitive remark, suggesting that I should not be running a business without reserve funds or should simply take out a loanessentially mocking the gravity of my situation. This level of indifference is unacceptable.I am taking this matter to the media and have retained a law firm to pursue legal action. Bank of Americas actionsor lack thereofhave not only brought my business to the brink of collapse but have also inflicted immense personal and professional harm.This situation highlights the devastating consequences such negligence can have, driving individuals to desperation and irreversible decisions. I urge anyone considering @BankofAmerica to think twice before entrusting their finances to an institution that disregards the livelihood of its customers.They just ruin my life, my future, my kids future, I lost my business just right now and all my employees thanks to them. A lot of people take their life and commit suicide for situations like this. If it wasnt that I have kids I wouldve already kill myself.

      Bank of America

      Date: 01/21/2025

      Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.

    • Juan G

      Date: 01/16/2025

      Juan G

      Date: 01/16/2025

      Great company and people listen to do here they really do care

      Bank of America

      Date: 01/21/2025

      Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.

    • Walid R

      Date: 01/16/2025

      Walid R

      Date: 01/16/2025

      Unable to basically get a copy of an MT103 or even reach anyone that can trace a transaction for me. I have spent close to 5 hours in a single day with no resolution, am I expected to wait all day? Terrible experience.

      Bank of America

      Date: 01/21/2025

      Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.

    • Jiangping W

      Date: 01/15/2025

      Jiangping W

      Date: 01/15/2025

      Don't bother with this bank, they have no the least decency in treating their customers. They put up promotions everywhere, I happened to need a bank account, so opened a boa checking account online. It went through no issues. I then followed up with funding my account and set up direct deposit the following week. Never expect they sent me a letter 2 weeks later telling me they closed my account, no reasons provided. This was just one day before my direct deposit would be due. I had to scramble to redirect my direct deposit. I called them twice, asking why, they simply say they can close any account for any reason, just business, they don't need to give a reason. How arrogant - don't bother, go to other banks, they are not the only banks in the world,

      Bank of America

      Date: 01/16/2025

      Thank you for sharing your experience. At Bank of America,we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.

    Bank of America is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.