Complaints

This profile includes complaints for Take 5 Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Car Wash

  440 S Church St Ste 700 Charlotte, NC 28202

• 

  Take 5 Car Wash

  2200 Polaris Pkwy Columbus, OH 43240-2021

• 

  Take 5 Car Wash

  3911 E Broad St Whitehall, OH 43213-1129

• 

  Take 5 Car Wash

  4573 Kent Road Cuyahoga Falls, OH 44224

• 

  Take 5 Car Wash

  8581 Darrow Rd Twinsburg, OH 44087

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a new car so I purchased a yearly unlimited carwash membership for $259.20 at Take 5 Car Wash. After speaking with my detailer, he informed me that this kind of car wash would start to leave swirls in my paint because it's not ". I went back into the location and made them aware of the situation, and told them that I understood if they had to charge me for the first month, and they could just refund the rest. The local employees said that they couldn't do anything about it, but said they would contact their district manager and they would have him give me a call. In the meantime I sent a detailed email on their customer care page with the same information. After a few days, no one had contacted me so I again went into the location and asked what the district manager said, and they didn't have an answer for me at all! I then sent another email, which I still haven't received a response from the first one, but I sent another one anyway. There's no way to talk to a live person, just the email option on the website. I'm beyond frustrated with this situation, especially since it shouldn't be this hard.

  Business Response

  Date: 02/25/2025

  Hi ******,

  I'm sorry, but annual and 6-month passes, wash books, and gift cards are considered one-time, non-refundable purchases. As a result, we are unable to process any refunds for them.When you made your purchase, the duration of the 12-month pass was known, and these passes are non-transferable.

  Best,

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 19, 2024 at 8:17 am, I was going through the Take 5 car wash as I do regularly because I have a monthly membership. The car wash malfunctioned causing the vehicle in front of my car to not move forward and rammed the front of my vehicle into the rear of the truck. I was able to exit the car wash and alert the worker. The employee said the car wash malfunctions frequently. I called the police and they came and made a report. I was told to contact the district manager, so I did. Before, I could get resolution, the district manager quit. So, I alerted the new district manager about what happened. She refused to give me the name and contact information of corporate. I had to go to the city offices to get the name/information of the Take 5 owners. I called the corporate number many times to get nowhere. I need my car repaired from the damage that occurred in the car wash. Take 5 Car Wash location ********************************

  Business Response

  Date: 02/18/2025

  I previously spoke with Mr. ****** in August 2024 regarding a damage claim he submitted, which, from my understanding, originated in May 2024.
  After reviewing the situation, I explained our policy to Mr. ******* The damage resulted from the vehicle in front of him suddenly braking, meaning the liability would fall under that vehicles insurance rather than our company, as our wash was not at fault. This is our standard procedure in cases like this.
  Mr. ****** informed me that the other partys insurance company had stated we were at fault. I advised him to follow up with that insurance provider to ensure they properly processed his claim. However, he became increasingly frustrated and accused me of giving him the runaround. While I attempted to clarify that the responsibility lay with the other partys insurance, Mr. ****** continued to raise his voice and became extremely rude.
  During our conversation, he also repeatedly demanded the owner's contact information. I informed him that we do not have direct contact information for an owner and that he could instead reach out to our customer service team, who could verify that my response aligned with the details in his damage claim file.
  Due to Mr. ******* escalating tone and behavior, I ultimately had to end the call as he did not like what I was saying to him and made that clear to me.
  I have attached the email correspondence between our customer service team and Mr. ****** for your reference. Please let me know if you need any further information.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an "unlimited" monthly membership, under the impression that I would be able to wash my car whenever I wanted. The car wash is almost *never* open. They don't stick to their posted business hours. I tried going 4 days in a row - all sunny, dry, relatively warm days - and they were closed for "inclement weather". They get people to sign up for this membership, knowing that they will be charged monthly and they will never be able to actually use it. This place is a total scam.

  Business Response

  Date: 02/20/2025

  Hi ****,

  Per the membership Terms and Conditions, the Company reserves the right to alter hours of operation or limit services at any time and for any reason, for example and without limitation, preventive maintenance, repairs, inclement weather, and holidays. Full Terms and Conditions may be found at: ********************************************************

  We apologize for any inconvenience. Rest assured, your membership has been canceled and you may continue to use the service until close of business on 2/28/2025.

   

  Thank you,

  Customer Answer

  Date: 02/20/2025

   
  I am rejecting this response because:

  
  "At any time and for any reason" makes this a total scam. The 'reasons' recently seem to be that you are unwilling to provide your paying customers with the services that they paid for. All other car washes in the area were open on the days you were closed for "inclement weather". I got a voicemail from your location that said they close when it's 10 degrees, but I was there on days when it was 30+.

   

  Cheat, lie, scam, steal. That's how you do business.

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged my card for a membership that I do not want. Refund my money please. Preventing me from changing the debit card and repeatedly charging my card until it gets the money for something I don't use is bad business practice. If the money wasn't there on the original charge date then you should not be trying to charge me the same monthly fee a month later or 2 to 3 months later trying to get that same monthly fee from months ago. It seems they have a system in place that knows when money is available in your bank account as well. This is your your cease and desist letter. Refund my money.Sincerely, **********

  Business Response

  Date: 02/12/2025

  Hi Van,
  
  You set up a subscription in the app on April 21, 2024, and used the service until June 2024. You can update your card or cancel your subscription directly through the app. According to our terms and conditions, we ask for a 7-day notice for cancellations. If you wished to end your membership, you would have needed to either cancel it in the app or reach out to ************* for help. Since we didnt receive any cancellation notice from you and you didnt cancel through the app, a refund cannot be issued in this situation.
  
  Your Monthly Unlimited Membership has been deactivated and your credit card will no longer be charged for renewal, however, you can still use your pass through the close of business on 2/20/2025.
  
  Thank you,
  

  Customer Answer

  Date: 02/12/2025

   
  I am rejecting this response because:
  No one can be reached at your phone number for customer service and it is to difficult to get help from your customer service.  My card was charged yesterday 2/11/2025 so why would it only last until 2/20/2025 if I did want to keep the subscription? Refund please or I'll just here to dispute it with my bank and leave a negative review. Your F rating here at the BBB speaks for itself and the company you work for. Can you explain also why your company has an F rating? Thank you.

• Initial Complaint

  Date:02/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stopped at this Car Wash back in October to get a quick wash as I went by. I don't live super close by but drive by it a decent amount. The kid told me there was a special to get a month's worth of washes for the price of 1. I told him I don't go there all that often and don't want to be locked into a monthly payment. He responded by telling me that it was ONLY for one month and would not auto charge after that. I went ahead and did it since I was paying the price anyways. Needless to say, it was not a one month thing and it did charge my card every month until I just realized it and stopped the payment. When I went in to cancel, I was not offered any kind of refund or anything for their employee making false statements about their memberships. In fact, the person told me that the last 2 memberships they tried to cancel it wouldn't let them so they were surprised it actually worked for me. This kid who sold me this knew that I would not have bought it if he would have said it was monthly so he said what he needed to say to get me to buy it. Definitely a shady business practice in my opinion and I believe since I have not used the membership that this company should honor what was said when I set it up.

  Business Response

  Date: 02/12/2025

  Hi *******
   
  Thank you for contacting the Take 5 Car Wash ************* Team. My name is Say and it would be my pleasure to help you today.
   
  Unlimited Membership 70041+222951 has been disabled and your credit card will no longer be charged for renewal. 
   
  A refund of $70.80 has been processed to your credit card for all renewal charges. Please allow 3-5 business days to see the refund on your statement.
   
  I cannot issue a refund for the charge on 10/16/24 because a car wash service was rendered at that time.
   
  It is our pleasure to serve you,

  Customer Answer

  Date: 02/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was talked into buying a membership because they said you get a month of washes for the same amount of $ youd pay for the one wash. I asked the employee if I could cancel if I didnt want to keep it he said yes it was very easy & gave me a card with a ** code on it. When I scan the ** code & put in the membership # thats on the sticker on my windshield it says its not found. You cannot get in touch with customer service via telephone they just send you a text that directs you to their contact page which I have filled out 5 ************** heard anything back. I found an email & asked to cancel that way and still have not heard anything back. After some ****** searches I see Im not alone. Others have had this exact same thing happen to them. This feels very predatory. I guess I will have to resort to cancelling my debit card as others have said they had to do.

  Business Response

  Date: 02/13/2025

  Hi Cindel
   
  Thank you for contacting the ********************** Team. My name is Say and it would be my pleasure to help you today!
   
  Your Monthly Unlimited Membership 958546737 has been deactivated and your credit card will no longer be charged for renewal, however, you can still use your pass through the close of business on 3/8/2025.

  We hope you continue to allow us the privilege of providing you with a sparkling clean vehicle in the future. 

  If you would like to reactivate your Monthly Unlimited Membership in the future, you can use the same sticker you already have. We hope to see you again!
   
  It is our pleasure to serve you,

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was money taken off my bank card that I didn't authorize, I need my money refunded back to my card

  Business Response

  Date: 02/07/2025

  Good afternoon, 

  I apologize for the charges you are dealing with on your card. You have filed this complaint with Take 5 Oil Change and not Take 5 Car Wash. I have asked the BBB team to send this complaint to the right team. 

  Thank you, 

  Business Response

  Date: 02/18/2025

  Ms. **** is currently using her membership with Take 5 Car wash. I have canceled the membership, but no refund will be processed due to usage on the membership.

   

  Thank you.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went for a car wash and bought a single car wash, not a membership. Since that time, Ive been charged monthly for a membership. When I went online to cancel, it said I needed an RFID that was on my car to cancel, but I dont have one on my car, because I didnt purchase a membership. Ive tried calling the business multiple times to get this taken care of, but no one answers or returns calls.

  Business Response

  Date: 02/12/2025

  Hi Sarah 
   
  Thank you for contacting the Take 5 Car Wash ************* Team. My name is Say and it would be my pleasure to help you today.
   
  Unlimited Membership XPC469 has been disabled and your credit card will no longer be charged for renewal. 
   
  A refund of $154.00 has been processed to your credit card. Please allow 3-5 business days to see the refund on your statement.
   
  It is our pleasure to serve you,

  Customer Answer

  Date: 02/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me but I wont be back to your business. 
  
  Thank you. 
  

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, on or about Jan 16th 2025 I used Take5 website to verify military service and proceeded with activating a MONTHLY program (Pro Plus Unlimited) for the car ******* the discounted amount of *****. On that day, the manager told me it would take a couple hours for the website to provide her with the window sticker(RFID) but she would allow me to just go through as she saw the email showing purchase. I returned several hours later only to be informed that the system still had not updated. I reached out to the company via THE ONLY way possible (website support), submitted.. never heard back. Drove by a couple days later, still no RFID pass in the computer. Thime I EMAILED support.. AGAIN this was IGNORED. I tried again using email and the website.. STILL NO RESPONSE OR CONTACT. I now have *** physically cancel my credit card to STOP THIS FRAUD OF A COMPANY from taking additional funds from my financial institution. How does a company ****** its customers and still EXPECT to maintain a business? Shame on DRIVEN BRANDS and thier CEO ***** ****** for not FOLLOWING thier own motto!Due to the Veteran verification process, I have also notified ***** of this companies lack of responsibility and failure to provide access to the services purchased.Any company that doesn't have some form of customer support (especially) regarding financial transactions will suffer on one.way or another. I do not want my money back, all I wanted was to be able to wash my car without a hassle... seems impossible these days. This BBB complaint serves double duty, it is ALSO MY CANCELLATION of your services since I am UNABLE TO CONTACT YOU OR USE YOUR WEBSITE TO MANAGE MY ACCOUNT.Sincerely, Mr. **** *******, US Army Med Retired.

  Business Response

  Date: 02/04/2025

  Good afternoon I have cancelled the account and refunded the requested amount.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went for a car wash on Dec 3, *****, and this car wash location has scratched my car in four places. The cost of fixing the vehicle is $650 + 3-5 days of the car rental expenses. The call-in number does not connect to any agent at all. The car wash location states that the corporate office will return a phone call, but in 1.5 months, they have not returned a phone call. I have sent multiple emails with the receipt of a car wash, an estimate to fix damages, and pictures of damages, but there has been no response at all to any of my requests.

  Business Response

  Date: 02/03/2025

  Hi ******,
   
  I have informed the District Manager that you would like a status update on your claim. You should hear right away from them.
   
  Please contact the car wash District Manager for further information on your claim through email: **********************************************************
   
  We value you as a customer and would like to make sure that we take care of any issues caused by our car wash. 
   
  All the best,

  Customer Answer

  Date: 02/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and sent them an email. I really appreciate the help from BBB. I hope I get a response from them. For your reference I am attaching the copy of my mail for BBB's reference.  
  
  Thank you.