We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Wash

Take 5 Car Wash

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Take 5 Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Take 5 Car Wash has 242 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 681 total complaints in the last 3 years.
    • 222 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I didn't signed for their monthly membership. I went for a single wash. I just noticed my credit card had been charged for October 2024, November 2024, December 2024, January 2025 for $23.40. This membership should be terminated and I want my money back.

      Business Response

      Date: 01/31/2025

      Good morning, 

      This complaint has been filed with the wrong team. This needs to be sent to the Take 5 Car Wash business, not Take 5 Oil Change. 

      Thank you, 

      Business Response

      Date: 02/03/2025

      Hi *********

      Thank you for contacting the Take 5 Car Wash ************* Team. My name is Say and it would be my pleasure to help you today!

      Unlimited Membership 41084+687144 has been disabled and your credit card will no longer be charged for renewal. 

      Your initial purchase was on 11/27/24. There were renewal charges posted on December and January.

      A refund of $47.20 has been processed to your credit card for those two renewal charges. Please allow 3-5 business days to see the refund on your statement.

      It is our pleasure to serve you,

    • Initial Complaint

      Date:01/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sales manager sold me 1 month unlimited car washes "to try for 1 month". Never told me that it would be a continuous charge every month that would have to be cancelled. After the first unauthorized charge, I soke to manager in person who gave me a number to call. Left message, no one returned my call. After second unauthorized charge, employee gave me email address to request refund and cancelled further charges (which manager never indicated could be done at the car wash and instead directed me to a phone number to cancel and refund), Sent email to request refund, but never received a reply

      Business Response

      Date: 01/27/2025

      Hi *********
       
      Thank you for contacting the Take 5 Car Wash ************* Team. My name is Say and it would be my pleasure to help you today!
       
      Unlimited Membership 92119+107351 has been disabled and your credit card will no longer be charged for renewal.
       
       A refund of $34.32 has been processed to your credit card. Please allow 3-5 business days to see the refund on your statement.
       
      It is our pleasure to serve you,

    • Initial Complaint

      Date:01/22/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Take 5 car wash in *********, **** signed me up for a membership without my express consent when I visited this location in October 2024, at which time I purchased a single car wash. The attendant took my card to help me swipe it and somehow signed me up for a membership to which I did not agree. Since then this company charged my credit card $17.00 per month. I have not returned to this car wash since then (why would I sign up for a membership and then not return?) and had no clue that I was being charged a monthly fee. I received nothing to show that I signed up for a membership--no membership card, no email (I check my spam mailbox regularly), and no text messages. I noticed the charge yesterday, 1/21/2025, on a bank statement, and called the location's customer service line. I spoke to a representative and stated that I had not signed up for any membership and demanded a refund (4 months x $17.00). I was told that my complaint would receive prompt attention but 24 hours passed and no one from the company reached out to me. I called a second time after 24 hours passed and again their representative told me that my complaint was "elevated". I did not receive any communication from the company today, 1/22/25. In sum, I was defrauded by this company and I intend to report them to the *************************************** and the *******'s office for using my credit card--repeatedly--without my permission. I demand that Take 5 refund me $68.00 as soon as possible and cancel whatever fraudulent membership they wrongly claim I agreed to during my visit last October.

      Business Response

      Date: 01/23/2025

      Greetings I have cancelled the account and refunded the requested $68.00

      Customer Answer

      Date: 01/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:01/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a monthly car wash subscription and agreed to pay for the $26.99 tier. Take 5 has faithfully billed me the agreed rate since June 2023 on the 28th of each month. This is what I agreed to, and I have no complaint about this. Beginning in August of 2023, I've recently discovered, Take 5 began billing me this same amount on the 11th of each month. So, for about 1.5 years, I've been double-billed--once on the 11th and again on the 28th. This totals about $486 in over payments. I've filled out Take 5'ss web form and called their customer service lines explaining the foregoing. I've received no response in more than two weeks of waiting. I'd simply like a refund of the overbilled amount and a commitment to stop double-billing me.

      Business Response

      Date: 01/30/2025

      I have refunded Mr. ***** the requested amount

    • Initial Complaint

      Date:01/18/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Somehow Take 5 signed me up for some kind of monthly service without my consent. Im charged $27 per month and am unable to cancel per the terms and conditions posted on Take 5s website. Specifically Im unable to cancel online or via phone because I dont have a membership number.

      Business Response

      Date: 01/23/2025

      Hi ********

      Thank you for contacting the Take 5 Car Wash ************* Team. My name is Say and it would be my pleasure to help you today!

      Unlimited Membership FTB13150 has been disabled and your credit card will no longer be charged for renewal. 

      A refund of $81.00 has been processed to your credit card for all renewal charge . Please allow 3-5 business days to see the refund on your statement.

      It is our pleasure to serve you,

    • Initial Complaint

      Date:01/17/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for a monthly $16 unlimited car wash membership, which started in July 2024 as detailed on the receipt received from the business. Each time we got our car washed since this membership started, we used our membership via the sticker that was provided for our car. However, in reviewing the credit card statements dating from July 2024 through December 2024, the card on file was charged $16 twice each month, resulting in $32 of charges each month as opposed to the $16 per month charge that the membership outlines. Furthermore, once I noticed these double charges, I proceeded to submit a request to cancel my membership on January 11, 2025. I received an email saying that they have received my request to cancel the membership but come to find a charge on my credit card for this month's membership on January 15, 2025, four days after I had submitted a request to cancel. I also sent them an email on January 11th, ***************************************************************************** confirmation that they received my email. I am requesting a refund of $112 to cover the double charges from July through December (6 months x $16 extra charge = $96 + $16 for the month where I requested my membership be canceled = $112 total) plus the additional month of charges after I submitted a cancellation request for my membership. Thank you.

      Business Response

      Date: 01/23/2025

      Greetings I have closed the duplicate account and refunded the requested $112.00

      Customer Answer

      Date: 01/23/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:01/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has charged me 2 times each month starting Sept 2023 up thru Jan 2025. The current company Take 5 car wash took over this car wash business from the previous owner around the same time the double charges started. I did agree to 1 charge monthly of *****. They have my card # and account to see they charged me 2 times a month in error but refuse to give me the money back without a copy of my bank statement. I do not feel comfortable providing this information to this company. I should not be required to send any bank info thru email due to the risk of fraud. Over charged for 17 months at ***** for a total amount of ******. They do not need my bank statement when I already gave the 4 of the digits they asked for on the card. They can see the charges

      Business Response

      Date: 01/21/2025

      *** ********. I have located the double billing charges. There were 2 accounts which I cancelled the one and refunded the requested $339.83. Thanks!

    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am on the monthly billing plan. I was charged twice in November. I visited the car wash noted and described the problem with the attendant. He got into his computer and agreed that I was overcharged. He made a change and said I would not be charged in December. I was charged again in December. I went back to the car wash and complained and the attendant said his hands were tied and it was out of his control. He had me fill out a form and said someone would contact me. That never happened. I filled out the same form at my initial visit as well and same result, nothing. I visited the Take 5 Car Wash site and filled out the form for contacting them and stated I had a billing problem. Never got a response. Got on the website again and filled the form out again and got nothing. Finally I searched and found a corporate number for customer service and called. The representative answered and asked if the call was for oil change or car wash, which I answered it was for car wash. She connected me to car wash and it was a recording telling me to get on the website and send an email. Seriously? I'm not going to do what I have already done several times with zero results. **************** for this company is a joke. I stress about this every day ever since it happened in November. It's not a huge amount of money but the fact that it is impossible to resolve a billing dispute with this company is unacceptable. Please help me so I can sleep at night. Thank You.

      Business Response

      Date: 01/21/2025

      I have apologized to Mr. ***** and refunded his $27.00. thanks!

      Customer Answer

      Date: 01/21/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:01/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to address a serious issue of fraud involving my account at the ******************** location in ********, ******** March of last year, I visited the ******** location at ******************************, where the manager asked if I wanted to sign up for a membership when I pulled up. I explicitly declined. However, in January of this year, my wife noticed recurring charges of $26 per month on my account dating back to March. This prompted me to return to the location to investigate.The current manager reviewed my account and confirmed that the information associated with my "membership" was completely inaccurate and fraudulent. She informed me that the manager responsible for this has since been terminated due to similar misconduct. Furthermore, it was discovered that my RFID number, which I never received, has been actively used by someone ******* is clear that I was fraudulently signed up for a membership without my consent. The current manager agreed that I never authorized this account, and I have made multiple attempts to contact customer service, only to receive no response. The head manager was also supposed to call me but has failed to do so.This is a serious matter of fraud. I am requesting:A full refund of all charges made to my account since March ************ confirmation that my account has been canceled and will not incur any further charges.If this issue is not resolved promptly, I will have no choice but to pursue further action to address this matter.Please respond. I am hopeful we can resolve this amicably.

      Business Response

      Date: 01/23/2025

      *****, 

      Thank you for contacting the ************************************ Team. My name is ******* and it would be my pleasure to help you today!

      Your Monthly Unlimited Membership 73247+375126 has been deactivated and your credit card will no longer be charged for renewal. The refund limit is 6 months renewal as we expect customers to notify us of billing issues within a reasonable amount of time. As such, a refund of $156.00 has been processed to your credit card. Please allow 3-5 business days for your refund to show up on your account. 
       
      I am sorry to hear that you suspect there may be fraudulent use on your card. For that situation you will need to contact your bank for any additional refunds. 
       
      All the best,
       


      Customer Answer

      Date: 01/23/2025

       
      I am rejecting this response because:

      One of the employees told me that the manager was fired for doing this. You may expect 6 months but the customer expects to never get scammed. The tag that was under my card was being used after the manager gave or sold it. My email was fraudulent in the system. I never received an email with an invoice because the manger that scammed me made up an email. After a couple ofweeks of trying to get a hold of someone at customer service I had to go to the store. At that time is when the employee changed my email so I could get notifications. You know I was scammed but still not wanting to pay in full. I have reported to my bank. You cant steal for someone and say well we will only give back some of the money because it took to long to catch us stealing. 

       


    • Initial Complaint

      Date:01/15/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for the car wash membership in the spring and used it regularly. Lately I've experienced a loss of income and I have tried on multiple occasions to cancel my membership. I have sent at least 3 emails, filled out their online form twice and tried to call multiple times with no avail. I am still being charged for the membership that I have canceled more than 8 times now.

      Business Response

      Date: 01/16/2025

      I have cancelled the membership and refunded the last payment of $20.00. She reached out on December 31st and the pass was used 2x after that so I refunded the payment from 1/12/25

      Customer Answer

      Date: 01/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, while the response seemed rude and condescending, since December's monthly membership payment was paid through January 11th therefore I was entitled to still use the car wash, I am satisfied with the refund and cancelation of the membership.


      Thank you. 


    Take 5 Car Wash is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.