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Business Profile

Car Wash

Take 5 Car Wash

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Take 5 Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Take 5 Car Wash has 242 locations, listed below.

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    Customer Complaints Summary

    • 680 total complaints in the last 3 years.
    • 220 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to this car wash and was charged for one month service , however I was never told this was a on going monthly membership I was being charged for every month . I noticed yesterday I was being charged for this for several months now . I never agreed to this and want a refund and my membership canceled **** . When you call their member you can not talk to anyone and you can only chat with a bot and you never reach anyone live . Please help me resolve this asap .

      Business Response

      Date: 01/13/2025

      Hi *****

      Thank you for contacting the Take 5 Car Wash ************* Team. My name is Say and it would be my pleasure to help you today!

      Unlimited Membership has been disabled and your credit card will no longer be charged for renewal. 

      A mailed check request has been submitted for $44.00 to our *************************** for processing. Please note the check will be from Boing US ******* and not Take 5 Carwash.

      It is our pleasure to serve you,

    • Initial Complaint

      Date:01/13/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Visited car wash back on December 9, 2024 for a one time car wash for $17. Then one month later on January 8, 2025 I was charged $17 although I never visited business for a car wash. I did not give my consent back in December to sign up for membership. Called number associated with business to voice my concern and it is a central telephone line. They explained that they can send an email for refund (never received service) and cancellation of membership (something I never signed up for). They mentioned to look out for email about issuing refund. I called a few days later as I had yet to receive this email and once again they said they would escalate this request. I have had memberships to other car washes and they usually are more then $17/month, so to me someone who works there just charged my card a month later. I dont have any hope that I will get a refund so will most likely be cancelling my card. I would not recommend this car wash to anyone!

      Customer Answer

      Date: 01/22/2025

       
      Better Business Bureau:


      I am emailing to inform you that I have received a refund from Take 5 Car Wash. This is the result I was in search of although they did not reach out to acknowledge wrongdoing which is not satisfactory. Thank you for your assistance in this matter.

      ******* *****

    • Initial Complaint

      Date:01/09/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Entered by H363137**3238313831H staff LO Consumer states he went to get a car wash for him and his wife and he did not intend to sign up for a monthly membership but he was enrolled somehow. He is being charged $44 a month. He cannot find a way to cancel the membership. He has tried going online but they ask for a member ID, which he does not have. The consumer has tried emailing the business multiple times but they have not gotten back to him. He also went back to the location and they were able to cancel his wife&#**;s membership but they could not find him in their system.

      Business Response

      Date: 01/21/2025

      This membership was cancelled on December 30. I also refunded 5 payments of $22.00 - $110.00

      Dec 30 10:07 am
      Hi ****-****,
       
      Thank you for contacting the Take 5 Car Wash ************* Team. My name is ******* and it would be my pleasure to help you today!
       
      Your Monthly Unlimited Membership 10683+279124 has been deactivated and your credit card will no longer be charged for renewal, We hope you continue to allow us the privilege of providing you with a sparkling clean vehicle in the future.
       
      If you would like to reactivate your Monthly Unlimited Membership in the future, you can use the same sticker you already have. We hope to see you again!
       
      It is our pleasure to serve you,
       
       
      ******* *.
      ************* Specialist
      **************
      *************************************************************
      Take 5 Car Wash
      Home of Pro5 Plus

      Customer Answer

      Date: 01/21/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Going through car wash. Car was damaged Something hit back of car. I stop the car behind me and got employee. He (**** ) told her she could leave that she did not hit me. The brushes caused the damage to my car and he took pic and said he would turn in. They never contacted me and now they are saying the lady hit me and they are not responsible. Said not are not responsible for what their employee told me. I have an estimate of the damage and turned in to them. They are not contacting me and say they are not at fault I feel they should fix my car.

    • Initial Complaint

      Date:12/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to this car wash and we bought their monthly subscription, However, They destroyed the paint job on our Tesla because their car wash was not clean and put circular scratch marks over the entire car. We filled out a report for the damage from our car and asked them to cancel the subscription. We did not want it. They said OK and then they did not cancel it. It has been charging me since March, Ive sent them countless emails. Ive called over and over again. Ive went up there in person and they keep telling me that theyre going to cancel it and return all of my money and then they never do it and then they never respond. We went up there in person again and they said to send all of the charges and that they would make sure to cancel it and refund it and then they did not do it again. And then like usual they have not responded to any of my calls or emails just like the other times. Here are the charges I would like refunded. They told me I would not be charged at all the first day that they damaged our car. Please help. March 11th $26 charge April 11th $26 May 11th $26 June 11th $26 July 11th $26 August 12th $26 Sep 11th $26 October 11th $26 November 11th $26 December 11th $26 They are still taking my money and avoiding any customer service interaction with me.

      Business Response

      Date: 01/02/2025

      Hi ******,

      We reached out to you on November 12, 2024 and December 31, 2024, but we have not yet received the information we requested. We would appreciate it if you could provide the first five and last four digits of the card being billed. If our previous emails have not come to your attention, please consider checking your spam folder.

      Thank you,

      Customer Answer

      Date: 04/30/2025

       
      I am rejecting this response because:

      **PLEASE SEE ATTACHED DOCUMENTS**

      My name is ****** ******** and my card has been being charged since March even though we were told our set up would be cancelled and I would be refunded the first $26 after they damaged my sister ***** Thorntons Tesla. Here are all of the charges that continued to come through anyways. My sister told me to email these photos and that she was told that I would be refunded thank you so much since I didnt to spend any of this money that was taken. I should be refunded about $230 and please do help me because they ran me around for months and would not cancel it even though they kept saying it was cancelled. My money was literally being stolen at that point. I filed with BBB, and Take 5 gave me a short window to respond and then said they would close it (after a year of not responding to me). I need help. These guys are crooks Thank you guys so much

      Desired Resolution:     
      Refund

       

      Business Response

      Date: 05/15/2025

      Hi ******,

      I hope you're doing well today! Kindly check your email at your earliest convenience, as I require further information from you to process a refund. If the email is not visible in your inbox, please check your spam/junk folder.

      Thank you,

      Customer Answer

      Date: 05/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
      Id like my refund 
      Thank you. 

      Customer Answer

      Date: 05/16/2025

       
      I am rejecting this response because:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. 
      Id like my refund 

      Thank you.

    • Initial Complaint

      Date:12/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 16 December, I went to this car wash. I actually purchased a membership for unlimited washes and proceeded to the wash. During the wash, their machine broke the running board on my vehicle. I cant tell what hit it but there was a loud noise that was acknowledged by multiple employees once I got out. I spoke to the onsite manager and she took photos and filed a damage report for their Dostrict Manager to contact me. Well, to date no one has contacted me. I went back to the car wash to get an update from the manager and ask if they know why their district manager hasnt contacted me yet and she said he was busy. Then she told me that they are not going to pay for the damage. I dont know how that determination was made but it seems clear this place has no intention on following their protocol and evaluating the damage report.

      Business Response

      Date: 12/31/2024

      Hi ****,

      I am sorry that the District Manager has not contacted you regarding your damage claim. I have escalated your claim to the Regional Manager.

      We value you as a customer and would like to make sure that we take care of any issues caused by our car wash. 

      Unlimited Wash Membership 50032+441125 has been disabled and your credit card will not be charged for renewal. 

      A refund of $18.24 has been processed to your credit card. Please allow 3-5 business days to see the refund on your statement.

      All the best,

    • Initial Complaint

      Date:12/28/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is running a fraudulent scheme. They offer a trial for $20 for the first month. Once they have the credit card information, they then charge $36.46 per month. They provide fake email addresses to contact them (all email addresses automatically block all customer contacts). After disputing with my bank two times, they charged me two additional times on December 27th using card ending in 9312. The only amount I agreed to was $20 in May, 2024. I never signed any agreement to continue charging me. I want a full refund for all charges starting June, 2024, minus the two months that my bank has already returned to me. That means 6 months of $36.47 (June-Nov) plus 2 charges of $36.47 charged on Dec 27

      Business Response

      Date: 12/31/2024

      Hi ******
       
      Thank you for contacting the ********************** Team. My name is Say and it's my pleasure to help you today!

      Unlimited Wash Membership 21055+654613 has been deactivated and your credit card will no longer be charged for renewal. 

      I would be happy to process a refund for the amount of $182.30. Unfortunately your credit card cannot be used for this refund because it has been deleted off our point of sales system.

      We have two options for you to receive your refund:

      If you would like the refund deposited directly into your account, we need the Information below. 

      1. A Voided check copy showing your name and bank account info.   (Best Option)
       
      2. An ACH document from your bank showing the account information and your name. 
       
      3. The below Information 
       
            ACH Deposit information
       
            Bank Name:
       
            Bank Address:

            Bank account holder name: (payment must be issued to this person)
       
            Bank ABA routing number:
       
            Bank account number:
       
      This process takes 3-10 business days.

      OR

      If you would like a check instead, we will need your full name and mailing address. This process takes 4-6 weeks. 
       
      It is our pleasure to serve you,

    • Initial Complaint

      Date:12/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into the store approximately a year ago to cancel my membership. Im still being billed by this company on my monthly credit card statement. Its for my ************************** vehicle. We have contacted the business, but they are still billing my credit card. **************** said they would help, but we have not received a refund and they are still trying to bill me.

      Business Response

      Date: 01/07/2025

      Hi *******

      I have submitted a second check request for $192.96 in addition to another check for $42.88, already being processed, for a total of $235.84 to our *************************** for processing. 

      The refund includes all renewal charges since January 2024. Please note the check will be from Boing US HoldCo and not Take 5 Carwash. 

      Hope you enjoy the rest of your day!

    • Initial Complaint

      Date:12/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Carwash membership with Take 5 Carwash Radcliff, ** site number 080. On October 16th, 2024 my 2018 ************* GLC 300 4 ***** was damaged during the car wash cycle. The fuel door was broken completely off along with the fuel cap which also resulted in a small dent on my vehicle. I am very disappointed with the lack of concern and communication from the leadership at Take 5 Carwash The past 10 weeks driving around with a broken fuel door has been extremely stressful to say the least especially considering the lack of information about my claim from someone in management at Take 5 Carwash. I expected better than this from a local business. I hope that this matter can be resolved expeditiously with full payment for damages without further delay and hope to hear from you as soon as possible. I am also requesting a refund for the costs of membership for October, November and December 2024 for the inconvenience of not having full use of the Carwash while awaiting my car to be repaired. Thank you.

      Business Response

      Date: 12/31/2024

      Hi ******,
       
      On December 27, 2024, we processed a refund for the month of November, and there were no charges applied in December. As for the October charge, I have forwarded your check request for $24.00 to our *************************** for processing. Please be aware that the check will be issued by Boing US HoldCo rather than Take 5 Car Wash. Kindly allow 4 to 6 weeks for the check to arrive.

      Thank you,

      Customer Answer

      Date: 12/31/2024

       
      I am rejecting this response because:
      Per my complaint with the BBB There has been no update on my damage claim made on October 16th, 2024. I decided that cancellation of my membership with Take 5 CarWash was in my best interest to avoid further automatic billing while awaiting repair of my vehicle. On December 27th, 2024 I requested a refund for the monthly Carwash membership of $24.00 for the months of October, November and December 2024. Take 5 Carwash agreed to refund October and November 2024; December was not charged due to cancellation. I am still waiting for my damage claim to be processed and paid in full and to hear from the District Manager who has not responded to my email sent on November 29th, 2024. Once I receive the bill from ************* for repairs I will provide a copy upon request in order to be compensated for my out of pocket costs. I also have a separate estimate for a small dent near the fuel door that occurred on the same date as the initial claim (October 16th) which must be repaired by a body shop. 

       

       

    • Initial Complaint

      Date:12/19/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were customers of Take 5 in early 2024. We cancelled our membership in around the end of March 2024. In July 2024, monthly charges began showing up on our credit card statement. we used Take 5 online portal to cancel again. We e-mailed and requested cancellation but received no response. Our CC carrier refunded July, August, September and October charges, on November 4, 2024 I visited the location and asked to manager to help get the monthly charges to stop. On my November CC statement, we were again charged the fee, and upon discussing the matter with our CC carried it has been determined that we are also being charged for December. Repeated e-mails and calls to Local and Regional managers, as well as Take 5 web portal have gone unanswered. The charges debited after November 4 are in our opinion fraudulent.

      Business Response

      Date: 12/31/2024

      Hi *****
       
      Unlimited Wash Membership IX36QE-FL was disabled in person at our *********, ** location on 11/4/24 and your credit card has not been charged for renewal since.

      A refund of $85.78 for two months of charges was processed to your credit card on 11/6/24.

      It is our pleasure to serve you,

      Customer Answer

      Date: 12/31/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    Take 5 Car Wash is NOT a BBB Accredited Business.

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