We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Wash

Take 5 Car Wash

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Take 5 Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Take 5 Car Wash has 242 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 680 total complaints in the last 3 years.
    • 218 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May I visited the car wash located in *********** **** for a single car wash. Every month since, I have been charged $22 for a subscription. I did not approve of or sign up for a subscription. Their customer service does not list a phone number with an option to speak to a representative. The only option is an email. I have sent several emails and received no confirmation or response. Since I did not sign up for this, I have no account number, which is required to cancel the subscription online. When I stopped in to discuss with the local store, no manager was available. ******** called me back at a later time. When I talked to her, she informed me that she had no authority to cancel or manage subscriptions.

      Business Response

      Date: 01/03/2025

      A refund check was sent to our *************************** for processing the remaining amount of $88. The customer was already refunded $44 previously. 

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Take 4 car wash recurring payment not authorized I went to Take 5 car wash last month, where I was told I could pay $17.00 and get an additional car wash that month. They charged my card then handed me a card to complete for a recurring monthly payment. I declined and did not sign anything. The attendant said it was charged as recurring and said he went to his manager to reverse this. Apparently, it was not reversed because it is on my pending acct today. Please remove this. I signed nothing and did not request a recurring charge. This was fraudulent behavior on the part of Take 5 Car wash.

      Business Response

      Date: 12/20/2024

      *** ******** the $17.00 charge has been refunded Tanks

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Take 5 Car Wash is signing customers up for memberships when they specifically say they want a single car wash. This happened to me and after looking at their ****** reviews I realized Im not alone and this has happened to others.

      Business Response

      Date: 12/10/2024

      Hi *****,

      Your Monthly Unlimited Membership A-6702FA9 has been disabled and your credit card will no longer be charged for renewal. A refund of $17.00 has been processed to your credit card. Please allow 3-5 business days to see the refund on your statement.

      Thank you,

      Customer Answer

      Date: 12/10/2024

       
      I am rejecting this response because:

      There was zero accountability on Take 5 Car Washs end. They didnt apologize nor did they recognize that they signed me up for something without my knowledge or consent. 

      Business Response

      Date: 12/16/2024

      We do apologize for any inconvenience this has caused! 

      Customer Answer

      Date: 12/16/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:12/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was not here today. Don't understand how one of the employees stoled my chargecard. I never authorized legal consent to a membership. I was at location few weeks ago and your employee must have used my card number. I want my money back now. I tried to call all morning and do not have live person to speak too. I have no membership I never agreed legally to membership. It os under my assumption your employee stoled my credit card to use for membership. I want my money back now. And please if your employee signed ne up for membership without my lefal consent it need ti be canceled ****. I have no membership and did not legalky agree to one. What your employees are doing it us illegal and they need to be educated on these ilegal activities. I want my money refunded to me ****. Please advise.

      Business Response

      Date: 12/09/2024

      Hi *******,
       
      Monthly Unlimited Membership 90219+022099 has been disabled and your credit card will no longer be charged for renewal. A refund of $51.00 has been processed to your credit card. Please allow 3-5 business days to see the refund on your statement.

      Thank you,

    • Initial Complaint

      Date:12/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went for a car was back in April and the person punch in the sale. I didnt realize they selected a membership until now. Tried contacting them and no response. Tried to cancel and no response. I was not giving any membership information at all. I want all money back from the membership that was authorized from April to December 2024.

      Business Response

      Date: 12/06/2024

      Hi Katan,

      On November 30, 2024, we received your initial contact, to which we responded on December 4, 2024. Your Monthly Unlimited Membership $A96T171 has been disabled, and your credit card will no longer be charged for renewal. As a courtesy, a refund of $48.00 has been processed to your credit card. Please allow 3-5 business days for this refund to appear on your statement.

      Please be advised that refunds for prior months cannot be issued if we have not been notified.

      Thank you,

    • Initial Complaint

      Date:12/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 22 I authorized a one month membership payment. Beginning on November 22 the company has submitted 8-12 attempts to bill for a monthly membership every day. All charges have been blocked by the credit card company, but the attempts are still being made.

      Business Response

      Date: 12/03/2024

      Hi *****,

      Take 5 Car Wash does not have any 1 month memberships.  All our signage indicates that our memberships are "per month" and our Terms and Conditions are clear that by using the membership you agree to be billed monthly. 

      We have no record of you attempting to contact the company to resolve this. Also you didn't supply enough information to the BBB on this complaint to locate your account. Our system will attempt to bill for about 21 days before it enters the "Declined" state and ceases to try.  You can reply to this complaint with the **** number from your windshield sticker, contact *********************************** with that information, or simply wait for those 21 days to pass. 

      Our apologies that the renewing membership was not more clear. 

    • Initial Complaint

      Date:11/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Membership was supposed to be canceled in May 2024. It was not canceled, I have been charged $32.17 monthly for the last 6 months . I have sent numerous requests to cancel my membership and requested a refund . So far I did receive a $64 refund but they turned around and charged me $32.17 on Nov 22 ! I would like a refund of $161.19 and I will take my business elsewhere.

      Business Response

      Date: 11/27/2024

      Hi *****, 

      On the copy of the charge you provided the transaction date is Nov 21st, the refund and cancellation was processed on the 21st after this charge. The charge was included in our refund. We may not issue a further refund. 

       

      Customer Answer

      Date: 11/27/2024

       
      I am rejecting this response because:
      I went in the business in May to cancel my membership.  At that time I was told it was done . When I went back to ******* in October I went to the business again to let them know I was still being charged for services I wasn't using . The young lady I spoke to stated the manager would call me as he was on vacation.  The girl also stated that " this is happening a lot" the manager would probably give me a refund.  I never received a call from the manager,  your business is very hard to get in touch with! I also used your chat which was not help whatsoever!  

      The money should nit have come out at anytime after May let alone on the 21st.  

      I loved using the car wash but unfortunately after this experience and what I've read online I will have to go elsewhere.  

      Business Response

      Date: 11/27/2024

      Hi *****, 

      Per our previous communication we may not issue a further refund. Prior to November 20th we received no request to cancel your membership. A courtesy refund of two months was provided to you as a show of good faith. Per our terms and conditions we will not compensate for any unused benefits. 

      Full Terms and Conditions may be found at: ********************************************************

      The plan will remain in effect for full calendar month at a time, no refunds or credits will be given for partial periods.

      The Company will not compensate or pay cash, cash equivalent, or credit for any forfeited or unused benefits.

      To cancel your membership, visit ************************************************************* change the forms drop down to Pass Cancellation and fill out and submit the cancellation form that will automatically email customer care, or visit the local Car Wash location where you signed up and ask a car wash attendant to cancel your membership.

      To cancel your membership online or by email ************************************** you will need to provide your Individual Account number (the number on the **** sticker in your windshield or license plate number if no sticker) and your Car Wash Location street, city and state address.

    • Initial Complaint

      Date:11/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, My name is ***** ************. I have take 5 car wash monthly subscription. I been getting over charge since they did the price change. (At least the last 5 months). In their system it says I have their $22 a month, but I been getting charged $35 a month. I have asked them to refund me the price difference and fix it in there system. They don't reply or get in contact with you no matter how many times you contact them. Terrible business

      Business Response

      Date: 11/26/2024

      Hi *****, we did respond on Friday, November 22 as follows in response to your message that we didn't respond. Also please see the receipt for the refund attached. 

      `Greetings I sent this on Tuesday:
       
      ***
       
      1 minute ago
      Thank you for contacting Take 5 Car Wash ************* Team. My name is *** and it would be my pleasure to help you today!
       
      I have changed your plan to the $22.00. plan  and refunded $64.95
        
      ***
      ************* Supervisor, ******************** West Regions

       

       

    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the car wash in September, an employee told me if I upgraded to the next wash I would receive 1 month of free washes, nothing was said about a membership nor did I agree to a membership or sign up for one. The car wash has deducted 16 from my bank account the month of October and November, I called their corporate office to have this resolved with no luck. Thank you ******* *******

      Business Response

      Date: 11/19/2024

      Hi *******
       
      Thank you for contacting the Take 5 Car Wash ************* Team. My name is *** and it would be my pleasure to help you today!
       
      Your Monthly Unlimited Membership 82537+882393 has been disabled and your credit card will no longer be charged for renewal. A refund of $16.00 has been processed to your credit card. Please allow 3-5 business days to see the refund on your statement.
       
      We hope you continue to allow us the privilege of providing you with a sparkling clean vehicle in the future.

    • Initial Complaint

      Date:11/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a one year membership that expires 02/26/25. Car wash closed with no notification. No answer and havent returned my calls.

      Business Response

      Date: 11/18/2024

      *****,

      Thank you for your address. I have submitted your refund check request for the prorated amount of $123.00 to our corporate Accounts Payable for processing. Please allow up to 6 weeks for arrival. 

      Hope you enjoy the rest of your day!

      Best,

    Take 5 Car Wash is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.