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Business Profile

Car Wash

Take 5 Car Wash

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Take 5 Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Take 5 Car Wash has 242 locations, listed below.

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    Customer Complaints Summary

    • 681 total complaints in the last 3 years.
    • 222 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged two months In a row now after I have contacted cs multiple times and just got another ***** charge for the second time and want my refund and I wont need to further this complaint thank you

      Business Response

      Date: 01/17/2024

      We do not have any car washes in ************.  Please let us know the address of the car wash you visited. 

      Customer Answer

      Date: 01/20/2024

       
      I am rejecting this response because: I visited the take 5 car wash in ****** ******* its the closest one to my job and Ive also been on the website that the 800 number takes you to and tried to reach out multiple times and went to wash I didnt know I wouldnt of been contacted bc I left my info on all the times of trying to reach out 


      Business Response

      Date: 01/23/2024

      We have found your contact in our system.  We requested more information from you to find your account. That request was unanswered. I will use the information from this complaint, including the car wash location to find your account.  You will hear from us there.  Please check your spam/junk folder for our previous email. 

      Customer Answer

      Date: 01/24/2024

       
      I am rejecting this response because:

      Im not sure if this is how to respond to the previous message from take 5 but I added my sticker number that is on my window and I also added a picture of my recieved emails with take 5 to or from and never have been contacted the 10/31/23 was me canceling another account for them not this claim Ive gotten charged twice now since trying to cancel originally please lmk if this is how to respond thank you I cant upload the pics but here is my fast pass number 73494+052469

      Business Response

      Date: 01/26/2024

      Hi *****,
       
      I can certainly cancel your membership for you, but unfortunately, I am unable to process a refund as you have been using the service. Per our terms and conditions, we do not process refunds for months with usage. Last use was on 1/17/2024.
       
      Your Monthly Unlimited Membership 73494+052469 has been deactivated and your credit card will no longer be charged for renewal, however, you can still use your pass through the close of business on 2/15/2024. We hope you continue to allow us the privilege of providing you with a sparkling clean vehicle in the future.

    • Initial Complaint

      Date:01/12/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was at the car wash on 1/6/24. The credit card kiosk outside kept declining my debit card. The attendant came out and kept running it through. It still declined. She said this happens all the time. She took my card inside and charged the $16.00 for the car wash. I look at my bank account and my bank card was charged $16.00 / 5 times.I have reached out via phone and email with no response. I would really like my $80.00 refunded back to me.Thank you,***********************

      Business Response

      Date: 01/19/2024

      Hi *****,

      We have requested receipts for these charges as we cannot find them in our system.  We have not received a response from you. Please respond to the ************* Ticket.  Thank you

      Customer Answer

      Date: 01/20/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:01/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/24/2023, I went through the Take 5 Car Wash on ************ in ********, *********. One of the rotating brushes hyperextended the rear wiper arm and broke it. I have contact the business in excess of 19 times to ascertain the status of my incident report. I filed a complaint with BBB in 11/2023 to which the company did not respond so the complaint was closed.As of this date, 1/12/2024, I have yet to hear from the company, location manager, regional manager regarding my claim. I feel this is extremely poor customer service and business practices. I am seeking to be reimbursed for the replacement of the rear wiper arm. All paperwork was filed, and was reassured by the location manager that nothing else is needed as of my meeting with the location manager on 12/7/2023 Attached is a copy of the contact I have had with various Take 5 Car Wash representatives and my communication to them.

      Customer Answer

      Date: 01/29/2024

       
      Better Business Bureau:

      The below referenced complaint has been resolved as I was paid in cash for the damages I sustained. This complaint can be closed

      Thank you.

      *********************************



    • Initial Complaint

      Date:01/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 4, **** I took my vehicle to Take 5 Car (store number 188) in **************. While going through the car wash my mirror on passenger side of the vehicle was torn off the by the rotating bushes. We immediately went into the managers office to file a report which she (*********************) took our information. She instructed us (my husband and myself) that she would file the damage claim and we should here from their claims people in ***** hours. We obtained a number for the claims department *************). Today is January 11, **** and have not heard from anyone about the damage. We obtained an estimate for the repair which is $972.85. We have called the 800 number 5 times and they say a claim has not been submitted. We have also returned to the location 3 times and spoke with ******* who said the claim has been filed. We are getting a run around and need a claim to be filed by them and start the process of repairing my vehicle.

      Business Response

      Date: 01/16/2024

      Your claim is registered with our claims processor **************. You will hear from them shortly.  Claim: ******.

      Customer Answer

      Date: 01/18/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:01/12/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have(had) signed up for a monthly recurring charge of $46.99 for unlimited car washes. On 12-5-23 they took out the amount charged to my ***** That **** was cancelled due to fraudulant charges. I provided the business my new card numbers and a second charge was made of $46.99 on 12-15-23. No one can be reached by phone and I have made a minimum of 4 trips to ************** office where I'm told no one has the authority to refund the overcharge but can't put me in contact with anyone who can. I like the service but I would like a credit for the overcharge.

      Business Response

      Date: 01/12/2024

      We reached out for information which has gone unanswered.  Here is the request, but please check your spam/junk folder as well.

      To complete your request, I need some additional information.

      * In what city and state did you purchase your pass?(not where you live, but where the car wash is located)
      * License Plate Number (If no sticker and the Car Wash uses license plate readers)
      * What is the full Pass ID number located on the **** sticker that was placed in your windshield? This number may or may not include a plus (+) sign. You can also take a photo and attach it to this email.
      * Do you have your membership through the Take 5 Car Wash App? 
       *Note: If you are not able to locate that number, we can also look it up with the first five and last four digits of your credit card.

      Customer Answer

      Date: 01/13/2024

       
      I am rejecting this response because: I am supplying the information requested as I can see no other avenue to do so. I purchased the passes in **********, ****. Pass # *****+522934 in person and not thru the app.

      Business Response

      Date: 01/19/2024

      Thanks for that info. I've refunded the double charge back to your credit card.  Happy washing.

      Customer Answer

      Date: 01/23/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:01/08/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I had separate accounts at the car wash until the 1st of September 2023 when we went to the family plan that cost us $59.99 per month for both cars. The car wash then charged us $39.99 at the end of Sept, October, Novemberand December. They also charged us$59.99 at the beginning of Sept, October, November and December.I made a complaint each time they charged ** $39.99 to the Manager *************************** . He promised each time to get us a refund. Nothing happened.I have made email attempts, phone attempts, text complaints and ********************* phone but cannot contact anyone. I pulled up their webpage and filled out a complaint but it will not send. I need to let you know so no one else will fall for this scam business. According to *************************** they owe me $199.00 plus the December payment of $39.99.The $59.99 payment was valid until we cancelled our account the end of December.

      Customer Answer

      Date: 01/08/2024

      669 US-**********************************

      Business Response

      Date: 01/08/2024

      Hi 

      A refund of $239.94 has been issued. Please allow **** days for your refund to post. 

       

      Best Regards, 

      Customer Answer

      Date: 01/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:01/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used the carwash ONCE in November of 2022 and DID NOT purchase a membership. They charged me for a membership for 12 months without my permission! I had to cancel my credit card to stop them because you cannot get in touch with a live person. And there is no office to consult with either. This was in ******** **. It took months to get in touch with someone thru email. Finally someone contacted me thru text and email. They asked for alot of info and I complied with everything they needed. They admit they did it but won't give me a refund! This is unbelievable to me. Very very unethical business practices. They are thieves.

      Business Response

      Date: 01/15/2024

      Hi *****, 

       

      A refund of $199.90 has been issued via check. Please allow up to 6 weeks for arrival. 

       

      Best Regards

    • Initial Complaint

      Date:01/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      unable to discontinue my membership

      Business Response

      Date: 01/08/2024

      Hi *******
       
       
      Your Monthly Unlimited Membership #********* has been deactivated and your credit card will no longer be charged for renewal, however, you can still use your pass through the close of business on 2/3/2024.

       

      Best Regards

    • Initial Complaint

      Date:01/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $26.00 on 1/3 which Im assuming is the monthly charge. But I was again charged $40.00 today 1/4. I would like a refund for the over charge. This is not the first time this has happened on my account.

      Business Response

      Date: 01/08/2024

      Hi ******, 

       

      A refund of $40.99 and $26.00 has been issued to your card. Please allow 3-5 days for your refunds to post. 

       

       

    • Initial Complaint

      Date:01/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been double charged for my car wash membership 2 months in a row. I contacted the manager and he told me he has no idea why Im being charged 2x each month. After multiple notifications to the manager about the charges, the assistant manager found a duplicate account under my name. They canceled the account and promised me a refund for the 2 months of double charges. This is going on month 3 and I still have yet to get a refund. The manager says he has submitted the request to corporate but that has been 3 weeks ago. I would like my refund asap. The manager has lied to me telling me its been submitted but yet I still havnt received anything. *** contacted the corporate phone number and to my luck, they say to contact the store location for assistance. Terrible company and terrible customer service.

      Business Response

      Date: 01/05/2024

      I have processed a refund of $85.78 back to your credit card. Please allow 3-5 business days to see that on your account. Please see the receipt below.

    Take 5 Car Wash is NOT a BBB Accredited Business.

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