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Business Profile

Car Wash

Take 5 Car Wash

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Take 5 Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Take 5 Car Wash has 242 locations, listed below.

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    Customer Complaints Summary

    • 681 total complaints in the last 3 years.
    • 225 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went thru the car wash in ******* ohio in my dodge pickup that's been in our family for years with factory sunvisor the last roller brush ripped my sun visor off I filled out the nessary paperwork got a responce of it was an aftermarket visor which I can prove without a doubt it was factory installed

      Business Response

      Date: 05/13/2025

      Thank you for contacting Take 5 Car Wash ************* Team. My name is *** and it would be my pleasure to help you today!

      Typically I would just refuse the complaint due to our Damage Claim team doing their due diligence already made their determination

      Since you have requested $30.00 I have processed the refund

    • Initial Complaint

      Date:05/02/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to take 5 car wash on ************** in ********** ***** on 4/18. Midway through the was one of the brushes slammed down and hit my front window causing it to crack(photo attached). The impact was extremely loud and I notified staff immediately. The worker took down my information on an incident report and said Id be contacted within 3-4 days. I called customer service and reported that no one had contacted me they said there was no record of a report and to go back. I went back 4/25 and told staff I needed to file a report. They took all my information and said the manager was onsite but they didnt come to talk to me at all. I was told the same thing 3-4 days and I have yet to hear back from the car wash to find a resolution. This is now a safety risk as the crack is rather large. I do have an infant and am currently pregnant I am constantly worrying if any item hits my window will cause the crack to worsen.

      Business Response

      Date: 05/13/2025

      ****** ******,
       
      2020 Chevrolet Silverado
       
      VIN 3gcpybeh6lg293520
       
      5.7.25
       
      We truly apologize for the delay in our response. We understand how frustrating it can be to wait, and we're sorry for not meeting your expectations this time. Your concerns are important to us, and we're working on improving our response times to better serve you and all our customers. 
       
      This letter is to confirm that your recently reported damage claim at Take 5 Car Wash location #*** has reached the Take 5 **************************** Please know that we have completed a thorough investigation of the situation and reviewed all the evidence and/or documents related to your claim. At this time, we have determined this factual evidence does not support a claim of damage caused by the service at Take 5 Car Wash.
      The facts of this claims denial are as follows:
       
      After further review, there was no equipment failure or employee error therefore, we are unable to accept liability of this damage. Our equipment is regularly inspected and designed to avoid causing this type of damage. 
       
      We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing.
       
      Thanks,
      Take 5 Damage Claims

      Customer Answer

      Date: 05/13/2025

       
      I am rejecting this response because:
      The formal investigation was not specified there was no explanation of what was done to determine decision. Video from car wash will clearly show that impact caused crack in windshield. If there was no mechanical issue then the impact would not have caused this damage. I have gone to multiple car washed and never experienced this. Even if there is no agreement to pay me for what was caused there should be an investigation for faulty equipment for future users. 

    • Initial Complaint

      Date:05/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had My 2018 g m c pickup in the auto car wash on April 16 2025 in ********* **** ***** at Take Five car wash. I got home and noticed two long ****** in both front fenders of my truck , there was not a scratch on my truck until I came out of the car wash. I filled a complaint with the girl on duty there at take five . She took pictures of the truck and the damage, she took down my license plate and copied my drivers license and sent it to whomever . I have called different phone numbers for take five all I get is we will look into it . Im a 75 year old man disabled, this is affecting My Health Terribly ! Im praying You Folks can get My Truck Fixed, Thank You.

      Business Response

      Date: 05/02/2025

      I have forwarded this complaint to the Manager and District Manager to contact him

    • Initial Complaint

      Date:05/01/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a fraud company illegally charging cards. They refuse to answer phone or email. Refuse to help. They are trying to charge my card illegally for a monthly plan I NEVER agreed to and refuse to even answer or try to help. I have contacted the state attorney general as well to report this fraud. I DEMAND ALL MY MONEY BACK AND THESE FRAUDULENT MONTHLY CHARGES END NOW! You tried to scam the wrong person take 5. I will contact the media.

      Business Response

      Date: 05/15/2025

      Hi ********,

      I hope you're doing well! I took a look at the phone number and email you gave us, but it seems I couldn't find any contact from you. I emailed you on Tuesday, May 13, 2025, requesting additional information, and I tried calling you today as well. When you have a chance, please give us a call or respond to my email, so we can locate the charges you mentioned.

      Thanks so much!

    • Initial Complaint

      Date:04/30/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid to get a car wash , but did not know they Signed me up for a membership , asked them to stop , but they keep asking me for additional info to get out of membership

      Business Response

      Date: 05/01/2025

      Hello, 

      I apologize for the inconvenience you are experiencing. This complaint has landed in the Take 5 Oil Change side of the business and needs to be addressed with the Car Wash. I have asked the BBB team to forward this over to the right business. 

      Thank you, 

      Business Response

      Date: 05/13/2025

      Hi ********
       
      Thank you for contacting the Take 5 Car Wash ************* Team.
       
      Unlimited Wash Membership 11201+341224 has been deactivated and will no longer charge your credit card for renewal.
       
      It is our pleasure to serve you,

    • Initial Complaint

      Date:04/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unsubscribe me from car wash account tried calling ******* and they kept hanging up

      Business Response

      Date: 04/30/2025

      *****, 

      Thank you for contacting the Take 5 Car Wash ************* Team. My name is ******* and it would be my pleasure to help you today!

      Your Monthly Unlimited Membership 64231+791403 has been disabled and your credit card will no longer be charged for renewal. A refund of $22.00 has been processed to your credit card. Please allow 3-5 business days to see the refund on your statement. Please see the receipt below.

      We hope you continue to allow us the privilege of providing you with a sparkling clean vehicle in the future.






      Best regards, 

    • Initial Complaint

      Date:04/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After the second time I visited this business, which was on October 26, 2024, I have had a recurring monthly charge of $22 per month that is taken from my checking account on the 28th of each month. After multiple times of filling out the online form and calling the customer service line, which referred me back to the website, I received no response from the business. So I talked to someone in person at this location (it was in January or February) and they told me I did not have a subscription and should not be getting charged monthly. She then gave me the customer service number to call, which referred me back to the website.They have collected $132 from November to now, April, for a subscription I never signed up for. While I would appreciate reimbursement, really what I want is for the recurring payments to stop. I file a dispute against this charge with my bank, *****, after every charge but it continues to come out each month.

      Business Response

      Date: 05/02/2025

      5/02/25 I called ********* for more information. I cannot locate her account and need some additional info so I can close the account. I will process it as soon as I get the information

    • Initial Complaint

      Date:04/25/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been a take 5 member and used their wash frequently with no issues for awhile. As much as Ive used the local wash I havent had any issues until today, when I took my car in for a wash on my break. In the tunnel I feel my car jolt, and hear a loud scratching noise. When I exit the tunnel, I inspect my car in the parking lot for damage. On the roof, theres swirl marks where something rubbed against it roughly and a scratch along next to them. I speak to the site manager who takes my claim and reviews the footage. You couldnt see any damage prior to entering the wash on my car. During the wash, one of their overhead rollers prematurely come down on my car as we saw when reviewing footage. They claim from the angle that it didnt go over my roof, but the angle of the camera doesnt show that clear enough to tell. When that roller hit my car, I heard the noise. It hit my car hard enough for me to feel it. I have dash cam footage where you can clearly hear the noise. Take 5 corporate emails me later to tell me they denied my claim and will not speak further on the matter. They have since went silent. They claim there was not a malfunction, despite video clearly showing the roller prematurely coming down on top of my car. How is that not a malfunction?

      Business Response

      Date: 05/06/2025

      We conducted a comprehensive investigation regarding your claim. This process involved a meticulous review of all relevant evidence and documents, an examination of camera footage, and an inspection of the equipment within the tunnel.
       
      The results of this investigation indicate that the car wash is not responsible for the damage you reported. Your claim has been denied, and this decision remains the official position of the company.

      As our video recordings are classified as confidential company information, we necessitate a subpoena to disclose any video footage. 


      Customer Answer

      Date: 05/06/2025

       
      I am rejecting this response because:

      the roller clearly struck my vehicle during the car wash, which is not normal operation of equipment. It is not supposed to come down that harsh and strike a vehicle. You can see ** hit hard enough to cause my car to jo** downward from the impact.  The damage was not there prior to entering your wash, nor is it on the footage showing the moment I entered your wash. The employee reviewed the footage right next to me and saw the roller prematurely coming down on top of my car as well. He also saw no damage on that spot of my vehicle upon entering the wash tunnel.   The copy and paste responses and lack of communication or accountability is a clear message that there will be no resolution to this incident.  Ive attempted to cancel my membership, but Ive yet to see any confirmation on that either. 


    • Initial Complaint

      Date:04/25/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I obtained a month membership with them for $16 . I was told I had the option to cancel it & not have the payment deducted from my account. I used it for a month & decided it wasnt going to be good for me. I reached out to the company by email on April 8) The same day of the payment) to cancel & received a reply that I needed to cancel 7 days prior to that date. I was not told this in the beginning. I know its just $16 but its the principle of it. I believe this is a deceptive tactic.

      Business Response

      Date: 05/15/2025

      Hi *****,

      I hope you're doing well today! According to our terms and conditions, accessible at ***************************************************************, we require a 7-day notice for cancellations. This requirement is stated on the payment terminal at the time of purchase.

      Thank you,

      Customer Answer

      Date: 05/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is not satisfactory to me, however, at this point there is nothing I can do except stay away from your car wash & advise everyone of your deceptive practices & to stay away. 
      Thats just $16 you took from me for nothing! 

      Thanks for the awful customer service!

      Thanks for noti


    • Initial Complaint

      Date:04/22/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited Take 5 Car Wash at *********************************************** on February 22nd, 2025. There was an attendant at the gate assisting customers and taking payment. I was asked if I wanted to sign up for a membership, which I declined. When I went to pay for the singular car wash I requested , the employee informed me that the card machine was malfunctioning and hed have to take my card inside to run payment. I was a bit weary of this at the time, so I remember it well. I got my car wash and have not returned to this or any location as of today (04/22/25). I noticed a recurring charge on my bank statement from the car wash that I did not authorize. It turns out that I was fraudulently signed up for the membership I refused. I never signed anything or made any indication that I wanted a membership. I am not having to file fraudulent charges reports with my bank because my money was essentially stolen from me by an employee probably trying to meet a membership sales quota.

      Business Response

      Date: 04/30/2025

      Hi Mikayla,

      I just wanted to let you know that this was canceled on April 22, 2025. Unfortunately, we can't process a refund on our end because you mentioned you've already disputed it with your bank. They'll handle any refunds you might be entitled to.

      Thank you,

      Customer Answer

      Date: 04/30/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    Take 5 Car Wash is NOT a BBB Accredited Business.

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