Complaints

This profile includes complaints for Take 5 Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Take 5 Car Wash has 242 locations, listed below.

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  Take 5 Car Wash

  440 S Church St Ste 700 Charlotte, NC 28202

• 

  Take 5 Car Wash

  1015 Concord Pkwy N Concord, NC 28027-5923

• 

  Take 5 Car Wash

  2200 Polaris Pkwy Columbus, OH 43240-2021

• 

  Take 5 Car Wash

  3911 E Broad St Whitehall, OH 43213-1129

• 

  Take 5 Car Wash

  1411 W. North St. Springfield, OH 45504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unlimited wash members of Take 5, on 4/12/25 drove to have our 2019 *** SUV washed at the **************** location. After going in a loud snap noise occurred and on the other end we found the car wash had snapped off a piece of our drivers side mirror structure! This car has been to many a car wash and this is a normal, factory mirror original to the car. Now with the molding torn off, it cant even tilt high enough to provide the driver with a proper view behind. We filled out the complaint, the manager found the piece that was torn off. Everything was submitted. The service company provider replied a week later that they did not find themselves liable. Unacceptable since this was original and undamaged, not oversized standard equipment on any car that just got torn apart. The *** mirror itself will be $1000, let alone the labor for disconnecting and replacing it. Given no support by the responsible business, I warn everyone to leave this company and have to get an estimate for repair.

  Business Response

  Date: 04/28/2025

  Hi *******
  
  Thank you for contacting the Take 5 Car Wash ************* Team. My name is *** and it would be my pleasure to help you today!
  
  We wish to inform you that a comprehensive investigation has been conducted regarding your claim. This process involved a meticulous review of all relevant evidence and documents, an examination of camera footage, and an inspection of the equipment within the tunnel.
  
  The results of this investigation indicate that the car wash is not responsible for the damage you reported. The Operations team has communicated to you that your claim has been denied, and this decision remains the official position of the company.
  
  
  All the be

  Customer Answer

  Date: 04/29/2025

   
  I am rejecting this response because there is no other explanation, nor one that can be offered, for a new cars mirror being damaged by a car washs brushes, then denied as such. This was not an act of God, nor an after market item torn off, nor an old car for any reasonable explanation. This 2019 *** had two fully functional mirrors entering the car wash, undoubtedly visible on your video. Seconds later the brushes contacted the car and there was a loud snap as structure was torn off. This car has been through more than a hundred washes with brushes in its 6 years. The only difference this day was these brushes contacting that same car tearing off original car structure of the car mirror. We are not seeking even more than the deductible rather than demanding the full $2400 that would have been the case by an immediately responsible company. Therefore we cannot accept this supposedly thorough and meticulous review with no details. 
  

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a member at Take 5 for multiple years, never had an issue and was billed $31 each month. The location closed without any notice a few weeks ago, and they were closed for almost every day for the last two months, making me unable to use my membership or get any washes.On 10/16/25, I called the customer care team and was told the location has closed. I asked to have my membership canceled and the last two months of charges refunded. The customer care representative (******) confirmed my refund and asked if I would prefer to receive a refund check in 6-8weeks or I could provide bank info/ blank check for a refund now. On 10/17/25, I sent all requested information. Since then, I have called multiple times to see if the refund is being processed and if my membership has been canceled. I have spent hours on hold and talking with customer care representatives, none of which are willing to direct my call to the billing **************** 10/21/25, I was told again that ****** was the only one that could handle my refund, and that I would just need to wait. I still have not received an email confirming the refund being sent or membership canceled. What is going on? Is there no one that can handle a refund in a timely manner? Do I have to wait to get billed again for them to finally respond?

  Business Response

  Date: 04/28/2025

  The Agent ****** will be processing the refund today for my approval and we will send to accounts Payable for processing today also.

  Customer Answer

  Date: 04/29/2025

   
  I am rejecting this response because:
  
  It is now 4/29/25, 24hrs after I finally received an update through BBB that my refund would be handled. Besides the response I have received through BBB stating my refund would be processed yesterday, I have still not received any email or phone call from ******* (the associate Ive been told is handling this). I am still without any update on my refund and membership cancelation. What is going on?
  

• Initial Complaint

  Date:04/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank **** debit card was charged unlawful away $48 total three separate charges of $16. I went into the car wash. They showed me where itwas the mistake. Corporate wont get it accomplished to refund my money. Ive worked on it for weeks.

  Business Response

  Date: 04/28/2025

  I have requested copies of the receipts of screenshots. I cannot locate the charges in the system. I will request a refund check once I receive them. We do not have a credit card on file

• Initial Complaint

  Date:04/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visiting **********, ** from ************, *******. Visited the Take 5 Car Wash in ******************** on 4/16/25. I chose the $17 wash- not the $21 or $27 washes and not a membership as I do not live there. I have included the $17 receipt. I use ******** app to follow my debit/checking acct activity. There is a fraudulent charge for $27 at that location on that day. I visited the location on 4/18 to dispute the charge. The manager ***** was no help. He gave me a card with an email on it and simply said, "I can't do refunds, email them." Which I did. Take 5 Car Wash has no customer service team and no phone numbers. This $27 charge was fraud. The business does not care not intend to make it right. I want the $27 + $17 for the wash= $44

  Business Response

  Date: 04/28/2025

  A check for $44.00 has been requested from our Accounts Payable depart. We do not have credit card information on file. This will take several weeks

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** employee and malfunctioning machines

  Business Response

  Date: 05/06/2025

  Hi ****,
  
  I'm sorry to hear about your experience, and understand how frustrating it can be when unexpected events impact service availability, whether its due to necessary maintenance or adverse weather conditions. While these situations are beyond our control and typically dont qualify for refunds or credits, as a one-time courtesy, I've extended your billing date, so you won't be charged until 6/30/2025.
  
  Thank you!

   

  Business Response

  Date: 05/06/2025

  Hi ****,
  
  I'm sorry to hear about your experience, and understand how frustrating it can be when unexpected events impact service availability, whether its due to necessary maintenance or adverse weather conditions. While these situations are beyond our control and typically dont qualify for refunds or credits, as a one-time courtesy, I've extended your billing date, so you won't be charged until 6/30/2025.
  
  Thank you!

   

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel for months. They refuse to 1. Be open on time at this or sugar house locations 2. My car was totaled and I have asked for a refund and cancellation with 0 reply.3. They won't give me my membership RFID so I can cancel on my own

  Business Response

  Date: 04/28/2025

  Pass was cancelled and $66.00 refunded on 4/25/25

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the Take5 Carwash on ********** in **************** to do my vehicle cleaning. While passing through the wash, the machine mangled my passenger side mirror on my new car. The wash attendant immediately apologized and took responsibility. We filled out a damage form and he told me to give 48 hours while it was transferred to the next tier of management. He said Id be called by them to set up payment for the damages. I immediately drove to the car dealership and got an estimate for the damage, brought it back and was told it would be submitted along with photos and the damage report I filled out. Well, I was never called back, so I called. I called daily. As I write this its been 10 days of leaving voicemails and once speaking to someone who answered the phone as carwash customer service without any specification of if it was actually Take5. Was it a Carwash call center? Who knows. It was the exact number on their website and that theyve now handed me via a card.I went by the car wash and the site manager left the grounds and sat in his truck as he saw me approaching. After asking how this happened, I was told that the entire car washs IT system is messed up. Yet, the attendant said they have to keep running it or they will get in trouble from their management. Fast forward 10 days later and they said the same thing. Still messed up BUT they have to run the wash or theyll get in trouble. Also, management is aware its messing up cars but they dont want to shut it down. So here I am, $2400 of high tech broken equipment on a brand new vehicle and experiencing blatant avoidance from management staff. And as of 4/12/25, no call returned after 4 voicemails and one contact with the car wash customer service girl who promised a call back. Has anyone else had the run around and avoidance when it comes to Take5 paying damages? Why on earth doesnt management know when its time to shut down shop and to repairs?

  Business Response

  Date: 04/15/2025

  *** ********:  Your recently reported damage claim at Take 5 Car Wash location #*** is being submitted to Fleet Response, our third-party vendor, who will be reaching out to you within two business days with the next steps. For any questions or updates to your claim, you can reach them at toll-free number, ************.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car Wash damaged my rear wiper blade (tore it off vehicle destroying it on 3/13/25). After submitting a ****** Review, the "Owner" gave me a phone number to call "to make it right". No answer, left multiple e-mails and voice mails with company with NO response to-date. Went to facility and filed a written complaint (Met "manager" no name given, on 3/28/25). He would file to damage and get back with me. I spent $13.90 to replace damaged wiper blade *************** response: "Response from the owner 3 weeks ago Hi *****, we're sorry to hear you had a negative experience at Take 5 Car Wash. Please call us at ************** so we can make this right"

  Business Response

  Date: 04/23/2025

  Hi *****
  
  The results of the Site Manager's investigation indicate that the car wash is not responsible for the damage you reported. The Operations team has communicated to you that your claim has been denied, and this decision remains the official position of the company.
  
  All the best,

  Customer Answer

  Date: 04/23/2025

   
  I am rejecting this response because: The car wash equipment DID IN FACT destroy the rear wiper blade on my car as shown in the photos. The car wash has not contacted me since my original complaint. I had a loss due to Take 5 Car Wash equipment.
  
  

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went for a car wash in December 2024,Apparently was enrolled in membership that I did not authorize. Gave them no info besides CC to pay for wash. Have been charged $55.77 for the last three months. Went to location to cancel in February when noticed charges but failed to close after following there process to cancel. Sold vehicle in February and dont have any account number.

  Business Response

  Date: 04/23/2025

  Hi *****
  

  A check request for $465.41 has been sent to our Accounts Payable department. Please note the check will be from Boing US ******* and not Take 5 Carwash. 
   
  Hope you enjoy the rest of your day!
  

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business refuse to give my incident information and my refund for over charging me!I paid for a membership and they were charging me 2x a month for the membership, I went up to the ***************** location and they refused to give me my refund.I ended up going up there on December 18, 2024 I fell and injured myself badly after the ****** ****** insisted that I get out of my vehicle and come in the office. I fell and injured my legs by the car wash wheel tracks. I fell hard. The ****** ****** refused to give me the insurance company information or my incident report. The ****** ******* blocked me, will not issue my refund for over charging or he wont give me my incident report I am sick of this.I have doctor bills from my fall, I need my refund. Please someone call me or reach out to me ASSAP.This is totally unfair.