Complaints

This profile includes complaints for Aquarion Asset Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aquarion Asset Management, LLC

  9303 Monroe Rd Ste C Charlotte, NC 28270-2445

• 

  Aquarion Asset Management, LLC

  PO Box 2634 Matthews, NC 28106-2634

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The account is NOT mine. I asked them to validate the debt and they either could not or have refused to do so! I do not have a contract with Aquarion Asset Management they did not provide me with an ORIGINAL copy as I requested 15USC1681 Validation of Debt (1)The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine public confidence which is essential to the continued functioning of the banking system (2)An elaborate mechanism has been developed for investigating and evaluating the creditworthiness, credit standing, credit capacity, character, and general reputation of consumers (3)Consumer reporting agencies have assumed a vital role in assembling and evaluating consumer credit and other information on consumers (4)There is a need to ensure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and respect for the consumers right to privacy Also 15USC1692 Inadequacy of laws Existing laws and procedures for redressing these injuries are inadequate to protect consumers Available non-abusive collection methods Means other than misrepresentation or other abusive debt collection practices are available for the effective collection of debts.Interstate commerce Abusive debt collection practices are carried on to a substantial extent in interstate commerce and through means and instrumentalities of such commerce. Even where abusive debt collection practices are purely intrastate in character, they nevertheless directly affect interstate commerce.Purposes It is the purpose of this subchapter to eliminate abusive debt collection practices by debt collectors, to ensure that those debt collectors who refrain from using abusive debt collection practices are not competitively disadvantaged, and to promote consistent State action to protect consumers against debt collection abuses.

  Business Response

  Date: 12/07/2023

  At Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect. It is our goal to ensure satisfaction of our customers.Thank you so much for reaching out about your concerns with the account in question. After carefully reviewing the information provided, Aquarion Asset Management acquired an account showing *********************************** as the responsible party. At this time, we understand the request for any information to be removed from their consumer credit report; However, we have not reported anything in reference to this matter to any credit bureau agencies. We have informed the customer of the valuable information and research in reference to this account. We are aware that ************************ has some valid concerns, If he would like to get this matter resolved, he can contact us back at ************.

• Initial Complaint

  Date:11/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aquarion Asset Management, LLC is calling me about money owed to EZ corp from 2015. I called EZ corp and they do not see me as a past customer and that I owe any money. I have tried to contact Aquarion Asset Management, LLC to tell them this and they hang up on me.

  Business Response

  Date: 01/04/2024

  At Aquarion Asset Management we take pride in making sure our customers are given the best quality
  customer service and respect. It is our goal to ensure satisfaction of our customers.
  Thank you so much for reaching out about your concerns with the account in
  question. After carefully reviewing the information provided, Aquarion Asset
  Management acquired an account showing *********************** as the responsible
  party. We have informed the customer of valuable information and research in reference to this account. We are aware that ***************** has some valid concerns. If she would like to get this matter resolved, he can contact us back at ************.

  Customer Answer

  Date: 01/04/2024

   
  I am rejecting this response because:
   I called  the company they said I owed money to which is EZ Corp and that company said I do not owe them money. 

  Business Response

  Date: 01/04/2024

  At Aquarion Asset Management we take pride in making sure our customers are given the best quality
  customer service and respect. It is our goal to ensure satisfaction of our customers.
  Thank you so much for reaching out about your concerns with the account in
  question. After carefully reviewing the information provided, Aquarion Asset
  Management has provided debt validation provided to us by the client to the customer. If they would like to get this matter resolved, he can contact us back at ************.

  Customer Answer

  Date: 01/04/2024

   
  I am rejecting this response because:
   They want They want me to pay $500 without giving me any account information account number business I owe money to etc this is a scam collections agency and they need to stop contacting me

  Business Response

  Date: 01/05/2024

  We can definitely get this matter resolved for the customer very quickly and efficiently. She can contact us back at ************ and we can discuss how she would like to receive her validation of debit as fast as possible. 

• Initial Complaint

  Date:11/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  received multiple phone calls from this company starting 11/08/23 stating I received a payday loan between the amounts of $7-$900. I never in my life qualified for a loan! yes I applied!! they are threatening asset seizure etc...

  Business Response

  Date: 01/04/2024

  At Aquarion Asset Management we take pride in making sure our customers are given the best quality
  customer service and respect. It is our goal to ensure satisfaction of our customers.
  Thank you so much for reaching out about your concerns with the account in
  question. After carefully reviewing the information provided, Aquarion Asset
  Management acquired an account showing ************************** as the responsible
  party. We have informed the customer of valuable information and research in reference to this account. We are aware that ********************* has some valid concerns. If she would like to get this matter resolved, he can contact us back at ************.

• Initial Complaint

  Date:10/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been calling my cell phone and my parent's home phone indicating that I owe money to *************** I explained that I do not have a balance of $7,000. When I try to find out what this balance is from they get mad and hung up on me. They say they will garnish my wages. They stated that the balance is from 2011. I have reached out to ************** and I don't have a balance. They say that they mailed something to me, but I have never received anything from them. Please stop these people from contacting me.

  Business Response

  Date: 01/04/2024

  At Aquarion Asset Management we take pride in making sure our customers are given the best quality
  customer service and respect. It is our goal to ensure satisfaction of our customers.
  Thank you so much for reaching out about your concerns with the account in
  question. After carefully reviewing the information provided, Aquarion Asset
  Management acquired an account showing *************************** as the responsible
  party. We have informed the customer of valuable information and research in reference to this account. We are aware that ******************* has some valid concerns. If she would like to get this matter resolved, he can contact us back at ************.

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call today and a recording of a man telling me they intend to seize my assets if I don't press "1". The company refused to give me their address, refused to let me talk to one of the principals of the business. Refused to tell me if they bought the debt or collecting on behalf of another person. They told me the debt is from 6/16/2015 from Easy Money Payday Loans (which is illegal in *********************. They also used an auto dialer to call me. So many violations of FDCA to count

  Business Response

  Date: 02/28/2024

  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. We would like to clarify for the customer that we are not acting on behalf of, affiliated with, or collecting for any other agencies.This debt was purchased and assigned to our company for collections with the understanding that we have full authority to collect on the debt and act on behalf of the purchaser, including but not limited to pursuing any legal remedies they may deem necessary. If there was a misunderstanding of what was communicated, we do apologize. Aquarion Asset Management acquired this account showing the customer *************************** as the responsible party. We are more than happy to assist the customer with this account and get it back in good standing. If there for any reason this may be possible fraud, We take Identity theft very seriously and to validate the account in question, we do ask for the customer to confirm the information we have is correct. Please let us know how we can be of further assistance with this matter. 

  Customer Answer

  Date: 02/29/2024

   
  I am rejecting this response because:
  As I stated in my original complaint.  The loan in question was over seven years old.  All internet payday loans to residents were found illegal.  The call from this company was from an auto-dialer (also illegal).  I will be willing to settle this for $5,000.00.  If that is unacceptable I will file a class action lawsuit because I quaratee I am not the only person this company tried to scam.   I asked for original documentation and they refused.   

  Business Response

  Date: 03/01/2024

  Thank you so much for reaching out about your concerns with the account in question.Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. We would like to clarify for the customer that we are not acting on behalf of, affiliated with, or collecting for any other agencies. This debt was purchased and assigned to our company for collections with the understanding that we have full authority to collect on the debt and act on behalf of the purchaser, including but not limited to pursuing any legal remedies they may deem necessary. If there was a misunderstanding of what was communicated, we do apologize. Aquarion Asset Management acquired this account showing the customer *************************** as the responsible party. If the consumer feels that this account has already been resolved, he is more than welcome to call and provide us with the documentation so we can get the account notated properly.  
  
   Warm regards,
  Aquarion Asset Management
  Main Phone:************ 

  Customer Answer

  Date: 03/02/2024

   
  I am rejecting this response because: of your  "canned" response.   By the way it looks at all the **** lawsuits against your agency you will soon see another from me if you do not want to settle this dispute.  I can be reached at ************.  

   

   

   

   

   

   

   

   

   

   

   

   

  fdc

  
  

  Business Response

  Date: 03/04/2024

  Good Afternoon ******,

  We are more than happy to discuss settlement of your account. You can reach us back at ************ to discuss options to resolve your account here in our office. 

  Warm Regards, 

  Aquarion Asset Management, LLC. 

• Initial Complaint

  Date:10/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past month worth of time, I keep getting voice-mails from this company about collecting a debt. The last debt to ever go into collections came off of my report Sept 2023 after 7 yrs. Therefore, there is literally no reason anyone should be claiming I have a debt. Especially with a credit score of over 750. My Discover card protection did find my SSI # on the dark web. I have had identity theft claim put in with credit bureaus due to a card opened in my name I never had. I've only had First Premier, *******************, Capitol One, CareCredit (paid and closed), Mission Lane and Discover. All loans are in good standing. The number of ************ for Aquarion literally says "This is an attempt to collect a debt. Any information used..." blah, blah, blah. Yet, when I actually answered and got through the automated bs, they instantly hung up on me when I asked what this was about. I called back to again be hung up on. So I called again to get a very rude and nasty lady that argued even what the message says when you call them. She claims they only serve papers to people at their job or home. So why a call on my voice-mail near literally every day for the past month and counting? They also have no identification of the company in the automated messages. In fact, I had to call back 2 more times just to get the company name. This cannot be me they're getting in touch with. I've had numerous people even calling me lately trying to reach someone that's not had this number since I've had it in 2017. They get their facts straight in everything or I expose the nationally and federally. Federal is next. Like a in a few days next. I also keep track of my credit for free with Credit Karma and Experian. So I know what is there and not. Whatever this compnay is claiming isn't anywhere on either 3 credit bureaus.

  Business Response

  Date: 01/04/2024

  At Aquarion Asset Management we take pride in making sure our customers are given the best quality
  customer service and respect. It is our goal to ensure satisfaction of our customers.
  Thank you so much for reaching out about your concerns with the account in
  question. After carefully reviewing the information provided, Aquarion Asset
  Management acquired an account showing ***************************** as the responsible
  party. We have informed the customer of valuable information and research in reference to this account. We are aware that **************** has some valid concerns. If he would like to get this matter resolved, he can contact us back at ************.

  Customer Answer

  Date: 01/04/2024

   
  I am rejecting this response because:
  No information has been recieved by me in any manner. No questions answered over the phone either. No clue what this is about because it is most likely due to the identity theft reported to the ************************* Otherwise, I have nothing in debt collection in any manner. This is a scripted and bogus response. There's still no correspondence of any kind in my possession. Most likely due to it never being sent or they never had MY address due to it being tied to my identity being stolen. My SSI was found to be in the dark web. So they need to stop lying or a summons for the recorded calls of the rude rep giving no information will happen. From that will be the ************************ proof of filed identity theft twice given to my rep as well. That's just the beginning. They're obviously not liking into anything on their end. I'm also not the only ***************************** in *******. 

  Business Response

  Date: 01/05/2024

  We can get this matter resolved as quickly and efficiently as possible. If the customer would like to do so, he can contact us back at ************. We can then discuss which way he would prefer his documents be resent to him. 

• Initial Complaint

  Date:10/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company contacted me about 1 year ago claiming I owe 4k to some company which I don't even recall...I ask for the original application with my signature and proof that they are indeed legally owners of the debt and legally able to collect from me. As of today, no documents have been provided, the employee says she only gets the information from an ********************** to offer me options to pay.Just to take them off my back I make a minimum payment of ***** but I'm still not convinced I have to pay. When I speak about layering up the employees starts threatening me to go to court.

  Business Response

  Date: 01/04/2024

  At Aquarion Asset Management we take pride in making sure our customers are given the best quality
  customer service and respect. It is our goal to ensure satisfaction of our customers.
  Thank you so much for reaching out about your concerns with the account in
  question. After carefully reviewing the information provided, Aquarion Asset
  Management acquired an account showing *************************** as the responsible
  party. We have informed the customer of valuable information and research in reference to this account. We are aware that ***************** has some valid concerns. If she would like to get this matter resolved, he can contact us back at ************.

• Initial Complaint

  Date:10/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving voicemails from a local number. When I search it, nothing is returned. I called them back and asked for the business name, which was given, but when I asked the employee to spell it, he hung up. I do not have anything in collections. I get at least one phone call every other day. Threatening wage garnishment and jail time. For what? I owe you nothing. Message states, "I'm committed to helping you resolve your account however if I don't hear from you or receive payment in a reasonable timeframe, further legal action may be pursued. This may involve court hearings, wage garnishments, liens, or seizure of assets. I strongly encourage you to take action as soon as possible to avoid any additional fees, interest, or legal cost." File number PISEZC713111986. Called from *****************-886-2818, and ************.

  Business Response

  Date: 01/04/2024

  At Aquarion Asset Management we take pride in making sure our customers are given the best quality
  customer service and respect. It is our goal to ensure satisfaction of our customers.
  Thank you so much for reaching out about your concerns with the account in
  question. After carefully reviewing the information provided, Aquarion Asset
  Management acquired an account showing *************************** as the responsible
  party. We have informed the customer of valuable information and research in reference to this account. We are aware that *********************** has some valid concerns. If she would like to get this matter resolved, he can contact us back at ************.

• Initial Complaint

  Date:09/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to this company, I owe $5k for a credit card bill. Called the credit card company, I owe them nothing. And havent had a card from them in years. My last card was paid, in full, have a nice day. This company wanted half the debt right now or tomorrow I am being garnished. This is garbage.

  Business Response

  Date: 01/04/2024

  At Aquarion Asset Management we take pride in making sure our customers are given the best quality
  customer service and respect. It is our goal to ensure satisfaction of our customers.
  Thank you so much for reaching out about your concerns with the account in
  question. After carefully reviewing the information provided, Aquarion Asset
  Management acquired an account showing *************************** as the responsible
  party. We have informed the customer of valuable information and research in reference to this account. We are aware that ***************** has some valid concerns. If she would like to get this matter resolved, he can contact us back at ************.

• Initial Complaint

  Date:09/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received 2 calls via AI stating that my wages works be garnished if I did not stay in the line after a voicemail msg. No name is stated about who I owe.

  Business Response

  Date: 01/04/2024

  
  At Aquarion Asset Management we take pride in making sure our customers are given the best quality
  customer service and respect. It is our goal to ensure satisfaction of our customers.
  Thank you so much for reaching out about your concerns with the account in
  question. After carefully reviewing the information provided, Aquarion Asset
  Management was not able to locate an account with the name provided. We were able to find an account with that phone number that is associated with another customer. We have removed that phone number and apologize for any inconvenience this may have caused. Thank you so much for understanding and have a wonderful day.