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Business Profile

Commercial Collection Agency

Aquarion Asset Management, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Collection Agency.

This business has 1 alert

Complaints

This profile includes complaints for Aquarion Asset Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 132 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company contacted me by phone insisting that I owe a debt in the amount of $1740.58 to ********** Their only proof was a company issued document stating such claim without any other proof like copies of **** statements or loan agreements with my signature.I contacted **** and they have no record of such debt. They call me every two or three months and I tell them to leave me alone. I did pay off a debt to **** in 2019 through another collection agency named Hood and ******** and Associates. I used a credit card for this and I fear it was a scam.

      Business Response

      Date: 01/04/2024

      At Aquarion Asset Management we take pride in making sure our customers are given the best quality
      customer service and respect. It is our goal to ensure satisfaction of our customers.
      Thank you so much for reaching out about your concerns with the account in
      question. After carefully reviewing the information provided, Aquarion Asset
      Management acquired an account showing ************************* as the responsible
      party. We have informed the customer of valuable information and research in reference to this account. We are aware that ************************* has some valid concerns. If they would like to get this matter resolved, he can contact us back at ************.

       

    • Initial Complaint

      Date:09/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been calling, harassing, and insulting me for days now and I have never nor will I ever done any business with them. I want them to stop harassing me and stop calling me. They have made threats and insulted me. They yell and hang up on me and they have some of my personal information that I do not know where they got it from.

      Business Response

      Date: 01/04/2024

      At Aquarion Asset Management we take pride in making sure our customers are given the best quality
      customer service and respect. It is our goal to ensure satisfaction of our customers.
      Thank you so much for reaching out about your concerns with the account in
      question. After carefully reviewing the information provided, Aquarion Asset
      Management acquired an account showing ******************************* as the responsible
      party. We have informed the customer of valuable information and research in reference to this account. We are aware that ******************************* has some valid concerns. If they would like to get this matter resolved, he can contact us back at ************.

       

      Customer Answer

      Date: 01/04/2024

       
      I am rejecting this response because:

      I have never done any business with the company they are claiming that I have debt with that they have "aquired". I have formally submitted debt validation and they were not able to validate the debt but they still currently continue to harrass me. Each time the call they claim I owe the company a different amount of money, yet cannot validate any debt at all. I want the harassment to stop. 


      Business Response

      Date: 01/04/2024

      At Aquarion Asset Management we take pride in making sure our customers are given the best quality
      customer service and respect. It is our goal to ensure satisfaction of our customers.
      Thank you so much for reaching out about your concerns with the account in
      question. After carefully reviewing the information provided, Aquarion Asset
      Management sent debt validation information provided by the client to the customer. If they would like to get this matter resolved, he can contact us back at ************.

    • Initial Complaint

      Date:08/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call from this company stating that this is to collect a debt. The credit card they named is in good standard which I told them they have the wrong person. She then read my address and social security number to me. This is unacceptable. They should be shut down.

      Business Response

      Date: 01/04/2024

      At Aquarion Asset Management we take pride in making sure our customers are given the best quality
      customer service and respect. It is our goal to ensure satisfaction of our customers.
      Thank you so much for reaching out about your concerns with the account in
      question. After carefully reviewing the information provided, Aquarion Asset
      Management acquired an account showing ************************************ as the responsible
      party. We have informed the customer of valuable information and research in reference to this account. We are aware that ************************************ has some valid concerns. If they would like to get this matter resolved, he can contact us back at ************.

      Customer Answer

      Date: 01/05/2024

       
      I am rejecting this response because: I called the number in the letter ************ and the person who answered the phone asked if I was someone else and when I informed her that I was calling regarding a compliant. The phone went dead.

      Business Response

      Date: 01/05/2024

      This is a valid account provided to us by the client. I was able to locate account details and information with what you have provided to the BBB. If you would like to get this matter handle quickly and efficently as possible, you are more than welcome to give us a call at ************.

    • Initial Complaint

      Date:08/25/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Repeatedly scam calling

      Business Response

      Date: 01/04/2024

      At Aquarion Asset Management we take pride in making sure our customers are given the best quality
      customer service and respect. It is our goal to ensure satisfaction of our customers.
      Thank you so much for reaching out about your concerns with the account in
      question. After carefully reviewing the information provided, Aquarion Asset
      Management was not able to locate an account with the name provided. We were able to locate an account with the phone number provided; It was showing associated with another customer. We have since removed that phone number and apologize for any inconvenience this may have caused. Thank you so much for understanding and have a wonderful day. 

    • Initial Complaint

      Date:08/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call stating that I owed Best Buy $1,577.02. If I did not pay this amount by a certain date my wages would be garnished for +$4000. However, I could settle the debt for $788.96. This company had my personal information and that was a little disconcerting. I verified that there was no Best Buy account on my most recent credit reports. I also called Best Buy to see if this incident occurred and they said there is no history of it occuring. I then called AAM LLC back and informed them of my findings and they said the Best Buy Credit that was fraudulently acquired might not show up on my credit report??? Furthermore, I will receive correspondence in the mail by the 1st of the month about next steps or some legality step ( then they HUNG up!). I will wait for this letter to arrive. However, I suspect it may never get here. Supposedly, I was sent 2 letters prior to the call about the debt; which I never received. Needless to say this is all the better reason to add Fraud ***** and Credit monitoring to all your credit profiles. These type of calls are getting more and more frequent.

      Business Response

      Date: 01/04/2024

      At Aquarion Asset Management we take pride in making sure our customers are given the best quality
      customer service and respect. It is our goal to ensure satisfaction of our customers.
      Thank you so much for reaching out about your concerns with the account in
      question. After carefully reviewing the information provided, Aquarion Asset
      Management acquired an account showing Feuler ***** as the responsible
      party. We have informed the customer of valuable information and research in reference to this account. We are aware that ************** has some valid concerns. If he would like to get this matter resolved, he can contact us back at ************.

    • Initial Complaint

      Date:08/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the past three business days (starting 8/14) a female named ***** keeps calling about an outstanding bill to a fake company name(s) each call she has a different company name. And that is if you can get her to keep lying before she gets frustrated and hangs up. She cannot provide details of the claim she says she calls about. When pressed for details she get frustrated and hangs up. When she is informed no personal information such as social security numbers and full names will not be provided or confirmed she again gets frustrated and hangs up. This is affecting me at work and at school as I am a night student as well. The harassment is causing problems in my work and home life and is despicable and unacceptable.

      Business Response

      Date: 01/09/2024

      At Aquarion Asset Management we take pride in making sure our customers are given the best quality
      customer service and respect. It is our goal to ensure satisfaction of our customers.
      Thank you so much for reaching out about your concerns with the account in
      question. After carefully reviewing the information provided, Aquarion Asset
      Management acquired an account showing ***************************** as the responsible
      party. We have informed the customer of valuable information and research in reference to this account. We are aware that ****************** has some valid concerns. If he would like to get this matter resolved, he can contact us back at ************.

    • Initial Complaint

      Date:08/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Getting repeated phone calls harassing me, stating that I owe money for an alleged former credit card dating back to 2014. I have checked with the so called company in question and they have no record of any past account. The representative initially started out with an amount of $1400, then said $585, and tried to get me to pay $250 to satisfy the debt. I have checked my credit report numerous times over the course of these years and have purchased a home and two cars with nothing appearing on the report. The woman was a fast talker, interrupted me throughout our conversation and when I pushed for more information, she hung up on me. This seems fraudulent .

      Business Response

      Date: 01/09/2024

      At Aquarion Asset Management we take pride in making sure our customers are given the best quality
      customer service and respect. It is our goal to ensure satisfaction of our customers.
      Thank you so much for reaching out about your concerns with the account in
      question. After carefully reviewing the information provided, Aquarion Asset
      Management acquired an account showing ********************* as the responsible
      party. We have informed the customer of valuable information and research in reference to this account. We are aware that ************ has some valid concerns. If he would like to get this matter resolved, he can contact us back at ************.

    • Initial Complaint

      Date:07/31/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company said I owed debt from *********** credit in the amount of $500 from many years ago, but I never had a card back in the day, and they charged me $250 plus $10 for processing so total of $520 total payment, but the thing is I have a *********** credit card now and its in good standing. I would like to have my money back, these people are evil.

      Business Response

      Date: 01/09/2024

      At Aquarion Asset Management we take pride in making sure our customers are given the best quality
      customer service and respect. It is our goal to ensure satisfaction of our customers.
      Thank you so much for reaching out about your concerns with the account in
      question. After carefully reviewing the information provided, Aquarion Asset
      Management acquired an account showing ******************************* as the responsible
      party. We have informed the customer of valuable information and research in reference to this account. We are aware that ************************ has some valid concerns. If she would like to get this matter resolved, she can contact us back at ************.

      Customer Answer

      Date: 01/10/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:07/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company continues to call and harrass me stating I owe over $600 for an **** account from 2010. After the last call they sent a text with the so called information. This account had an address that I never resided at. They are completely rude and wont let you ask any info about the account. They continue to over talk the situation. They state they will take me to court and wage garnish me. This was supposed to have been from 2010 over 13 years ago. They need to be shut down.

      Customer Answer

      Date: 07/29/2023


      Business Response

      Date: 01/09/2024

      At Aquarion Asset Management we take pride in making sure our customers are given the best quality
      customer service and respect. It is our goal to ensure satisfaction of our customers.
      Thank you so much for reaching out about your concerns with the account in
      question. After carefully reviewing the information provided by ****************, we have addressed the issue and resolved this account. If he has any further questions or concerns please feel free to contact us at ************.

    • Initial Complaint

      Date:07/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received calls since May ****************************************************************** ****. I am making payments on a credit card ending in ****. That is the only one I have, I have made contact with *********** to be certain. In June. I asked that paperwork be sent to me regarding this issue, I received nothing. Now this company called again to add a new layer. The credit card is now with BH-**** through ***********. Upon contact with *********** today, I was told this us not correct. Ibstill have the one credit card and I'm making payments on it. Please stop these calls and this company. I have no paperwork from the BH **** company. I don't want to be scammed again. Thank you

      Business Response

      Date: 01/09/2024

      At Aquarion Asset Management we take pride in making sure our customers are given the best quality
      customer service and respect. It is our goal to ensure satisfaction of our customers.
      Thank you so much for reaching out about your concerns with the account in
      question. After carefully reviewing the information provided, Aquarion Asset
      Management acquired an account showing *********************** as the responsible
      party. We have informed the customer of valuable information and research in reference to this account. We are aware that ************* has some valid concerns. If she would like to get this matter resolved, she can contact us back at ************.

    Aquarion Asset Management, LLC is NOT a BBB Accredited Business.

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