Complaints

This profile includes complaints for Aquarion Asset Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aquarion Asset Management, LLC

  9303 Monroe Rd Ste C Charlotte, NC 28270-2445

• 

  Aquarion Asset Management, LLC

  PO Box 2634 Matthews, NC 28106-2634

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving calls the begining of June, demanding payment from a loan provider EZ Money Loan servicing. When I didn't respond, they began calling my husband relentlessly. They asked him to provide my social security number which he said no to. He then requested the representative to provide additional information, the original contract, etc. and was told, they don't have that information available and wouldn't be able to send. They said the loan defaulted in 2021 and that I owed $3000, I have no knowledge of this loan, it is no where on my credit report, and I am not showing in collections to anyone, we pay our bills.. They told my husband they would settle this matter today for $700 or would take me to litigation. This is fraudlent on all levels and the calls need to stop.

  Business Response

  Date: 06/25/2024

  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. Aquarion Asset Management acquired this account, showing the customer ********************* as the responsible party. We certainly do understand the consumer feels as this is a fraudulent account. We have notated the account properly and will have it removed out of our database.  

  Customer Answer

  Date: 06/25/2024

   
  I am rejecting this response because:

  If I were the responsible party why would you just remove it from the system after threatening legal action and demanding a payment of settlement after weeks of harassing phone calls.  I'd like an acknowledment of fraud.  Based on what I'm seeing from multiple complaints on the BBB, this same form of fraud is happening to others.  It isn't right and this company should be investigated for their practices.

  
  

  Business Response

  Date: 06/25/2024

  Good Afternoon, You stated that you never had taken out this account with **** which would mean it was a fraudulent account! So we removed the account based off your response. If this account is in fact valid and yours, then we have every right to call and collect on a balance that was never paid back! Which would you like us to do? Is this account yours or not?

  Customer Answer

  Date: 06/25/2024

   
  I am rejecting this response because:
  It is not my account.  Please remove and cese and desist from calling me. Once removed I will accept your response.

  Business Response

  Date: 06/26/2024

  That was done yesterday per the consumer's request. Please let us know if there is anything we can further assist with, Have a great day!

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/21/2024, I recieved a call to my cell from someone claiming to call from *****************. The person on the other end of the phone could not pronounce my name, but after I did correct my name, she proceeded to tell me that she was calling in regards to a debt that was discharged in a bankruptcy in 2018 I believe. She threatened me with a lien, even after I asked that she contact my lawyer. I am requesting that the company no longer contact me, rather contact my lawyer as they do have their information. I do no appreciate the lies or being threatened.

  Business Response

  Date: 06/27/2024

  Unfortunately with the information provided by this consumer an account is not able to be located. It may be under a different last name or phone number.

  Customer Answer

  Date: 06/27/2024

   
  I am rejecting this response because:

  The account may be listed under my Maiden Name Tierra Days vs my married name ***********************, but when your very rude rep called me , she was sure to address me as ************************* , in which I corrected her and told her that it was *****. Furthermore , she also had my address , and was sure to state back to me what it was. They should not be contacting me anyway. This bankruptcy was in 2017, discharged in 2018 and the debt was included in the bankruptcy. I also advised the rep to contact the attorney who handled the case . 

  
  

  Business Response

  Date: 06/27/2024

  Good Afternoon, We were able to locate an account with the consumer's maiden name. We have updated our records with the Bankruptcy information provided to us. If there is anything that this consumer may need, she can feel free to contact us back at anytime. 

  Customer Answer

  Date: 06/27/2024

   
  I am rejecting this response because:

  The resolution I am looking for is that you will remove my information from your system, and apologize for the very rude and ***** threats made  by your employee , which is that she was going to file a lien against myself and my property. She also made mention that the debt in question could not be included in a bankruptcy , which is not true. Ive been fighting with not only this company but other collection agencies for years over this and do not feel that they should have been able to Violate my rights by trying to collect on a debt that was discharged in 2018 by a federal court! 

• Initial Complaint

  Date:06/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has continued to call multiple times per day for several weeks attempting to collect on an alleged debt from 2013 and threatening legal action. Requests for documentation of the debt have been refused.

  Business Response

  Date: 06/19/2024

  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. Aquarion Asset Management acquired this account, showing the customer ********************* as the responsible party. If the consumer feels that this account has already been resolved or is fraudulent, she is more than welcome to call and provide us with the necessary information so we can get the account notated properly.  

• Initial Complaint

  Date:06/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I finally contacted Aquarian asset management after continued phone and email harassment threatening legal action and income garnishment. Told they represented a creditor for a 2012 incurred debt. I spoke with ******************************* and in May 2, 2024, settlement of $558.50(including $10 fee). I was told I would receive my copy of the final settlement papers within 4 weeks. That time has passed.When questioned as to the original creditor was, I was given inadequate and vague answers.In 2012, I was unemployed and homeless and cant imagine applying for money of any amount from anywhere.More the fool I am for being suckered into this apparent scam.

  Business Response

  Date: 06/17/2024

  Hi, We are showing the Paid In Full documents were mailed to this consumer on 06-05-2024. The consumer also signed electronic documentation before making payment to the settlement amount and authorizing payment. If the consumer wishes to dispute the payment that she authorized, she can get in contact with us and we will be more than happy to assist. 

  Customer Answer

  Date: 06/21/2024

   
  I am rejecting this response because:  I have not final settlement papers as of 6-21-2024.

  i request papers be resent by certified/registered (requiring my signature upon receipt) or ****** Some way to track and guarantee receipt.

  Thank You for your cooperation in this manner.

  ***************************

  
  

  Business Response

  Date: 06/21/2024

  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. Aquarion Asset Management acquired this account, showing the customer *************************** as the responsible party. Upon research of the account, the consumer was provide debt validation and agreed to a payment agreement in which she signed authorization for. If the consumer has any questions about the arrangements she has step up, we will be more than glad to assist her in any way we can. 

• Initial Complaint

  Date:06/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a phone call on June 11th, demanding payment from a loan provider EZ Money Loan servicing. I requested the representative to provide additional information, the original contract, etc. and was told, they don't have that information available and wouldn't be able to send. They sent me an attachment with the amount owed, I have no knowledge of this loan. I am continuously getting calls advising the originator has submitted a writ of garnishment and will be taking legal action.

  Business Response

  Date: 06/17/2024

  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. Aquarion Asset Management acquired this account, showing the customer ******************************* as the responsible party. If the consumer feels that this account has already been resolved or is fraudulent, she is more than welcome to call and provide us with the necessary information so we can get the account notated properly.  

  Customer Answer

  Date: 06/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, I have spoken with multiple representatives explaining to them this is clearly fraudulent. Please have management with Aquarian to contact me directly to resolve 
  
  Thank you. 
  

• Initial Complaint

  Date:06/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They say I owe on a debt from 2018, but that makes the debt uncollectible due to statute of limitations. They say they were hired by a law firm that filed a suit against me in a district this company will not name. They wont give me the alleged law firm's name. They also refuse to send me a written debt validation letter which is required by law and texts and emails DO NOT satisfy that requirement. They call incessantly even after telling them to stop calling as long as they refuse to send a validation letter. They make threats of ensuring all my money is taken and property put with liens.

  Business Response

  Date: 06/12/2024

  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. Aquarion Asset Management acquired this account, showing the customer ********************* as the responsible party. We have since notated the account as dispute and put it in a status of cease and desist. We apologize for any issues this may have caused the consumer. 

• Initial Complaint

  Date:06/11/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people keep calling me (sometimes using an auto-dialer) to attempt to collect a debt from someone named ***************************. I do not know who this person is, but they keep calling.

  Business Response

  Date: 06/12/2024

  We do apologize, this consumer's phone number was attached to an account that in fact had no relation to them. We have removed the number from the account. We do apologize for any issues this may have caused. Have a wonderful day!

  Customer Answer

  Date: 06/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:06/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving calls stating I have a case number. I've been ignoring the voicemails, however, I got tired of the calls and decided to call back. This company is claiming that I owe money for a loan I never received from easy money loans through Aquarian asset management LLC. Ive had no account or dealings with either of these companies. There is a "settlement offer" letter offering me to settle for ****** and if I do not they will contact my bank for extraction. I owe these people nothing as I have not applied for a loan. There is nothing on my credit report, nor is there a deposit into my account at any time. They are either fraudulent or someone has fraudulently applied in my name.

  Business Response

  Date: 06/12/2024

  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. Aquarion Asset Management acquired this account, showing the customer *********************** as the responsible party. If the consumer feels that this account has already been resolved or is fraudulent, she is more than welcome to call and provide us with the necessary information so we can get the account notated properly.  

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've received a couple phone calls regarding a debt of a payday loan which I did not take out. The company for one just trying to get any information out of them was combative from the beginning of the call. This attempt on a debt that was said to be done 12years ago in 2012. I don't have any debts from 2012 and it would be out of the Maryland Statue of Limitations to collect on a debt and would not be reported on the credit bureaus after 7 years. I also filed for bankruptcy in 2022. None of those items included any kind of pay day loans. I have been receiving calls on my work and personal phone but when I ask them about it now, they say they don't see anything yet, I'm still receiving phone calls. I don't understand why you all are calling me when I don't owe you anything and have no record of this pay day loan to reference. There is no record of this loan for this attempt. The first rep hung up on me, the second was rude in so disrespectful and the last lady actually providing me information and saw the bankruptcy and apologized for the other reps bad behavior and said she noted the account. Not even ****** later I received a call from a different phone number on my personal phone and when they looked into it stated they don't have anything in their records. So what is really going on here.

  Business Response

  Date: 06/10/2024

  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. Aquarion Asset Management acquired this account, showing the customer **************** as the responsible party. If the consumer feels that this account has already been resolved or is fraudulent, she is more than welcome to call and provide us with the necessary information so we can get the account notated properly.  

  Customer Answer

  Date: 06/10/2024

  I am rejecting this response because:  Bankruptcy: US BKPT CT GREENBELT - Original filing date: May 14, 2020 Lawyer: *************************-Time limits on debts | The Maryland People's Law Library (peoples-law.org) In ********, debts must be collected within a certain time. If you owe money to someone, the person is called a creditor, and what you owe them is called a debt. The creditor generally has 3 years (4 years if the debt is owed for the sale of goods) from the date the debt becomes due to ask the court to order you to pay. A court order to pay a debt is known as a judgment. If the creditor does not go to court within the time limit, then the court generally will not order you to pay the debt. Read the Law: Md. Code, Courts and Judicial Proceedings 5-101; Commercial Law  2-725If the creditor does go to court within 3 years, and the court does order you to pay it, then that person has 12 years to collect it from you, unless the judgment is renewed. -To get a judgment, a creditor must bring the claim to court within 3 years after the debt comes due. Read the Law: Md. Code, Courts and Judicial Proceedings   5-101 A creditor may not start a debt collection case after the 3-year statute of limitations. For example, if you had a debt that became due on January 1, 2016, the creditor would have to file the debt collection case before January 1, 2019. Additionally, paying toward the debt or acknowledging the debt does not allow the creditor to file a lawsuit after the 3-year period.

  
  

  Business Response

  Date: 06/10/2024

  We will notate the account and have it removed. Please let us know if we can be of further assistance!

  Customer Answer

  Date: 06/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:06/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************************************* Asset Management June 6. 2024 I received a voice mail from this company. When I returned the call, they said it was to collect a debt and asked for my SSN. They would not tell me who the debt was with. I was suspicious since I knew I didn't have any debt on my credit report other than my CCs. They would not answer my questions and kept asking for my SSN. I believe this is a SCAM. I would like to know who is saying I have a debt with them. They would not tell me.

  Business Response

  Date: 06/10/2024

  Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. Aquarion Asset Management acquired this account, showing the customer ***************** as the responsible party. If the consumer feels that this account has already been resolved or is fraudulent, he is more than welcome to call and provide us with the necessary information so we can get the account notated properly.