Complaints

This profile includes complaints for Belk's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Belk

  2801 W Tyvola Rd Charlotte, NC 28217-4500

  
• 

  Belk

  4400 Sharon Rd STE 505 Charlotte, NC 28211-3592

  
• 

  Belk Department Store

  2600 Beach Blvd. Biloxi, MS 39531

• 

  Belk

  600 Friendly Center Rd Greensboro, NC 27408-7804

• 

  Belk Department Store

  150 Dogwood Avenue Flowood, MS 39232

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an item online. The item arrived and was not as expected so I wanted to return it. I went to a Belk store (which was over 20 miles away) and was told the online return system was down. I tried the next day. Same response. I called customer service and was told I would need to mail it back, incurring the cost of shipping. That's unacceptable. I waited a few days. The online return system STILL down. Called customer service. Now, I'm told they will waive the shipping cost and will email me a shipping label, but it will take 5-7 business days to see that email in my inbox. It's Day 5. WHY? WHY IS THIS SO DIFFICULT TO GEY MY MONEY BACK???

  Business Response

  Date: 06/03/2025

  Hi There, 
  We are receipt of Complaint ID: ********. 
  A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days. 
  Thank You.

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 shirts and a makeup bag. The shirts were not as described. I sent the shirts back. I got a letter May 5 stating I would gat a refund of $45.16- The original refund was $56.11 but they held out $10.95 for the shipment back to the store. I accept that. I got my invoice for the full amount on May *******. The refund was not on there. I called the company, the person that answered the call was in *****. He said I would only get back $36.99 because they needed to withhold another shipping amount. I told them the original shipping was free so why did I have to pay now. They said because I returned the shirts because I didn't like them. I said that was not why I was returning them but the options you gave me to chose from didn't offer the real reason I was returning. I just want my refund of $45.16 like the email I have states I will get.

  Business Response

  Date: 06/03/2025

  Hi There, 
  
  Please note that the customer has been contacted and issue has been resolved for complaint **********

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Este Lauder Revitalizing Sumpreme + *********** Creame in the 2.5 oz size because Belks didnt have it in any store. When it arrived, it came in a flimsy single layer postage bag and the jar was shattered. I requested a replacement and customer service denied my claim for a replacement. This is a $140 jar of creame and they wont accept a giving me a replacement. I bet no one would buy it in the store looking like it is. I bought it so my financee daughter could give to her as a gift.

  Business Response

  Date: 05/29/2025

  Hi There, 
  We are receipt of Complaint ID: ********. 
  A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days. 
  Thank You.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent hours shopping and bought quite a bit. Asked if I wanted to open a credit card to save 25% on everything, I did. The system showed that I have an account. I don't which is probably why she couldn't access it. I was told to go home and call. 2.5 hours and six calls later, I'm livid.1st call to Belks CS told to call Synchrony. Done but Synchrony said there's no way to notify Belks the account was closed in 2022. Back to Belks, girl said I need to place an order for the items I'd just purchased and give her the *** numbers. Halfway through, she stopped responding. I called Belks locally and asked for the store manager who, conveniently, wasn't available. I got someone who said her name was ***** (doubt it) who said she couldn't get hold of the manager. I said they need to call me back when available; she said no. Having owned a clothing store for years the absurdity of all this is off the charts. ******* next brilliant suggestion was to go to the store and tell them I don't have an account. That's exactly where I'd started before the two and half hours of phone calls. Going into the store to tell them there is no account has to be absolutely, the dumbest thing anyone could suggest. At this point you do not want me in the store, I'm not sure I could contain my anger. You need more intelligent people in place. I bought almost $200 worth of clothes which will all be returned if there is no 25% discount given. I'll continue writing reviews everywhere I possibly can until this is resolved.

  Business Response

  Date: 05/29/2025

  Hi There, 
  We are receipt of Complaint ID: ********
  A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days. 
  Thank You.

  Customer Answer

  Date: 06/03/2025

   
  I am rejecting this response because:

   

  Two weeks in and this is Belk's response after asking for my phone number last week and I gave it. I have heard nothing from them other than a request for my phone number. Now there is no to address this issue which is at least two weeks old. 

   

  Hopefully, you can see why I will continue to file Better Business Bureau complaints. I will wait till this one expires and file another.

   

  ******** ******

   

   

  
  

  Business Response

  Date: 06/03/2025

  Hi There, 
  We are receipt of Complaint ID: ********. 
  A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days. 
  Thank You.

  Customer Answer

  Date: 06/03/2025

   
  I am rejecting this response because:

  There should have been a response from Belk's immediately.  I spent hours in the store and hours on the phone trying to get help. Now we're at week 3. Last week someone asked for my phone number and I gave it; no one called. Now there's an auto reply that that person is out of town or unavailable. It's evident how little Belk's cares about their customers. 

  Another five to seven days is not satisfactory. 

  The clerk tried to acces an account for me and couldn't. After multiple hours on this issue, synchrony says I do not have an account exactly what I thought. Why are you stalling? 

  You really do not want me going in the store as disgusted as I am. Credit my **** the 25% discount for opening a Belks card - at this point it should actually be significantly more than 25%! I have not had one in years it was closed in 2022 as synchrony verify. 

  Otherwise Belks is just working some kind of scam. 

  You had plenty of chance to contact me in the last 2 to 3 weeks. There was plenty of chance to call me last week when I provided my phone number. You had plenty of chance to credit my credit card and have done nothing.

  Business Response

  Date: 06/11/2025

  Hi There, 
  We are receipt of Complaint ID: ********. 
  A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days. 
  Thank You.

  Customer Answer

  Date: 06/11/2025

   
  I am rejecting this response because: for a month Belk's response has been somebody's reviewing it give us five to seven days. That's the height of absurdity and insulting. How much concern does that show for a customer? 

  Belks says I have an account. Synchrony says I do not. The fact that I do not is correct. Belks needs to get their act together.

  
  

• Initial Complaint

  Date:05/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a same day delivery order on November 20, 2024 for a nice hair dryer that was expensive. Although tracking shows the item was delivered via ***** the delivery photo clearly indicates it was left at the wrong location. Since then, I have made numerous attempts to resolve this issue through both phone calls and emails. Each time, I was told that my concern was being escalated, yet I have never received a follow-up. The last communication I received was on February 24, 2025, stating the matter was being escalated to the corporate department for a refund, but I have heard nothing further. I also contacted my local Belk store, as advised, but they were unable to assist due to the delivery being handled by a third party ******* Given the ongoing lack of response and the fact that I never received the item I paid for, I am formally requesting a full refund for this order. Thank you for your attention to this matter. I look forward to a prompt resolution.

  Business Response

  Date: 05/29/2025

  Hi There, 
  We are receipt of Complaint ID: ******** 
  A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days. 
  Thank You.

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 30, I ordered 2 dresses. Neither fit so I returned them with the receipt to the **********, NC store. I walked around the store and could only find 2 cashiers and both had very long lines. I got in one line and eventually moved to the line in cosmetics with ******. After waiting for a very long time, Allina rang up a refund for only one of the dresses, but she took both. I told her that I wanted to return both and she said one had already been returned. Obviously it had not. I think she was trying to return the same dress twice. She said that was all she could do. I asked for a manager and was told that the phone system wasn't working so I asked her to get a manager. After several minutes she returned to tell me that there was no manager on duty. The manager was at lunch.An entire store with 2 people working the registers! She said she found someone else who "might or might not" come to help me. I waited another several minutes and finally ******** came. She took the receipt, the 2 dresses and refunded me fully. I called the belk customer service number to file a complaint, but the off shore person and I had trouble understanding one another.This entire situation is unacceptable. A whole store with only 2 people working? No manager on duty? A customer service number with off shore people whose English is not their first language?What a shame belk has become. While I was waiting in line, every other person was also complaining about how poor and unacceptable the company is now. And to top it off - there was no air conditioning!

  Business Response

  Date: 05/29/2025

  Hi There, 
  We are receipt of Complaint ID: ********. 
  A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days. 
  Thank You.

  Customer Answer

  Date: 05/29/2025

   
  I am rejecting this response because: no one has contacted me. 
  
  

  Business Response

  Date: 06/03/2025

  Hello, 

  As previously advised, a member of our tem is reviewing this experience and someone will be in contact with the customer within 5-7 business days of the original response. Thank you

  Customer Answer

  Date: 06/03/2025

   
  I am rejecting this response because: no response from the company. 
  
  

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint about the store manager of Belk department store in *******************. *** **** regretfully met with me yesterday for a very few minutes in her store. I explained that one of her associates made me feel like an udiot in front of about 25 people. Associate ******* yelled out in front of everyone that my card was declined embarrassing me and belittling me in front of so many people. I didnt even receive the card yet and was told that I could use the paper that they gave me. She was so abrasive and rude, she didnt want to give me back my merchandise, she snatched it out of my hands. On top of that , I was misinformed or lied to by someone else in the store , I was told that I was getting a store card, in fact , I did not get a store card as promised, I got a **********. The manager *** **** told me that she had the number one store, so too bad. She acknowledged that ******* is in fact loud and abrasive. I received no apology or explanation, I told her that I almost passed out on Saturday because they had no A/C, she said , oh well. I am a 65 year old disabled woman who doesnt deserve this kind of customer no service, rudeness. Her and ******* dont care who they hurt because they said that they are number one. It was a very very bad way to treat someone who spends a lot of money in their store and to think that they are above everyone. Poor human attitude. They should practice kindness and be nicer to their customers. No apology for anything. They said that my complaint would never go above them

  Business Response

  Date: 05/29/2025

  Hi There, 
  We are receipt of Complaint ID: ********. 
  A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days. 

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/27/25 I ordered a purse. I was sent the wrong purse. I requested an exchange and was emailed a return address label the next day. I returned the purse and was sent a second purse which was also the wrong purse. I requested and was promised a return shipping label to return the purse. Its been two months and although Ive contacted Belk numerous times, I have still not received a return shipping label.

  Business Response

  Date: 05/29/2025

  Hi There, 
  We are receipt of Complaint ID: ********. 
  A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days. 
  Thank You.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a clothing item in March. I never received it and it looked like the package was just stuck in transit. I called customer service and they said that the package was lost and that they would send me out a new item. Several weeks when the new item arrived, it was the wrong item. I once again called customer service and they told me they would send me the correct item for the third time. He also told me that I needed to return the item that I received that was incorrect and that they would send me a mailing label that day. I did not receive the mailing label for four or five days at which time I was out of town. When I was able to return the item, I went to a ***** location only to find out the label link was expired. I once again called customer service, who then told me that it was past the deadline to return the item. So I am now stuck with an item. I never ordered which I cant return and I still never received the item I did order.

  Business Response

  Date: 05/29/2025

  Hi There, 
  We are receipt of Complaint ID: ********. 
  A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days. 
  Thank You.
  
  

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online order placed 5/9/25 and have expedited delivery of 4 of 6 items on 5/10/25. I paid $10.95 and $6.00 tip for the driver for the expedited delivery. My order did not arrive as promised. I called customer service on 5/10/25 and was told that the order is still processing as it was placed online on 5/10/25, which was untrue as I received a confirmation on line 5/9/25 from Belk stating the order was processing. *******, the customer service representative stated there have been problems with the online service. She was unable to tell me if the order would arrive on 5/11/25. I was instructed to contact customer service on 5/11/25 to obtain an update. When I contacted customer service on 5/11/25 I spoke with ****** and was told the order would arrive on 5/11/25 by ***** by 5 pm as it was out for delivery. On 5/12/25 I recontacted customer service and was told that I was lied to by ****** as the order is still processing. I spoke with a supervisor and asked to be reimbursed for the expedited delivery fee and driver tip, a total of $16.95 as the order has not even shipped. I was told no as my order is pending and has not been charged to my credit card. I asked if I could cancel this order as I dont need the items, have replaced the items as I am on vacation. I was told no as the order is still being processed, has not been charged yet and it cant be cancelled. No other options available but to just wait and see it the items arrive in unknown number of days. I was also told not to call customer service again but to just wait for an email communication indicating a shipping with a tracking number. I have been told all this is due to a malfunction of the online service. This will be my last ever shopping online or in person at Belk. ***** customer service and no resolution for the customer! Next step to dispute any charges if the merchandise doesnt arrive.