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Business Profile

Door Manufacturers

JELD-WEN

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Door Manufacturers.

Reviews

This profile includes reviews for JELD-WEN's headquarters and its corporate-owned locations. To view all corporate locations, see

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JELD-WEN has 47 locations, listed below.

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    Customer Review Ratings

    1.17

    Average of 116 Customer Reviews

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    Review Details

    • Katherine H

      Date: 08/25/2023

      Katherine H

      Date: 08/25/2023

      I cannot believe they shipped these windows they are crap!!!!! I wanted black on black but they do not offer it. Stupid. ..so U ordered the black outside white inside. They arrived black outside with white grids and white showing in the corners and along the seams. 3 were the wrong shape and the slider was 4inches short!!!! All of the black on the outside is scratched, they even tried to use a sharpie to cover it. My wholesaler tried to get them to fix the grids ect..they told him they would ship the new glass but he would have to install them which voids the **** warranty!!! This has cost alot more for installation ect. I am beyond ****** off and would NEVER RECOMMEND JELD WEN TO ANYONE!!!!!!!

      JELD-WEN

      Date: 08/29/2023

      We would like to thank you for taking the time to provide a rating of your experience with JELD-WEN. We apologize for your disappointment/frustration and can assure you JELD-WEN takes your product/service concerns very seriously. So that we can understand your specific concerns, please contact our Customer Experience Team at ************.

    • Gary P

      Date: 08/23/2023

      Gary P

      Date: 08/23/2023

      Purchased a new door with windows across the top. BUYER BEWARE - the glass will have product specifications etched into the glass and the company will do nothing to come out and replace the glass!Imagine paying 2k for a new front door - the first thing that people see when they come to your house - and your decorative door glass looks like a car windshield. Unacceptable and told, in so many words, to just deal with it.Guess I'll have to pay a ******* to replace.Nice.

      JELD-WEN

      Date: 08/28/2023

      We would like to thank you for taking the time to provide a rating of your experience with JELD-WEN. We apologize for your disappointment/frustration and can assure you JELD-WEN takes your product/service concerns very seriously. So that we can understand your specific concerns, please contact our Customer Experience Team at ************.

    • Chris V

      Date: 08/22/2023

      Chris V

      Date: 08/22/2023

      DO NOT PURCHASE. The quality is poor on their exterior doors. Their installation and maintenance guidelines were followed and still the factory paint on the door frame peeled within 15months of installation. However they refused to cover it with warranty.

      JELD-WEN

      Date: 08/23/2023

      We would like to thank you for taking the time to provide a rating of your experience with JELD-WEN. We apologize for your disappointment/frustration and can assure you JELD-WEN takes your product/service concerns very seriously. So that we can understand your specific concerns, please contact our Customer Experience Team at ************.

    • Kim S

      Date: 08/21/2023

      **************** is poor. Purchased an exterior door that was more than $1,100 and it kept not working correctly. The door looked very nice and was black cherry in color with glass but was not functional. Would swell and then locks didnt line up, finally after several good carpenters said door is not worth trying to spend the time to fit correctly because of weather, humidity, and heat it would swell and shrink.This is a new build project that had strict county codes to follow for inspections. Finally couldnt lock at all. Hired an extremely good ********* again with 47 years experience and bought a new door different brand..not happy with product or customer service. Felt like I was talking to an unemotional robot that could offer nothing more than ..I dont know what we can do. I decided that is fine you wont get my business again and I would never recommend their products to anyone. We are in an economy that maters what you buy during inflation when retired so I am not happy with the product. Unacceptable!

    • Scott B

      Date: 08/14/2023

      Scott B

      Date: 08/14/2023

      Quality of product unacceptable due to streaks on glass that does not clean off. Vinyl frame finish shows discoloration and framing material.

      JELD-WEN

      Date: 08/16/2023

      We would like to thank you for taking the time to provide a rating of your experience with JELD-WEN. We apologize for your disappointment/frustration and can assure you JELD-WEN takes your product/service concerns very seriously. So that we can understand your specific concerns, please contact our Customer Experience Team at ************.

    • Randy B

      Date: 08/02/2023

      Randy B

      Date: 08/02/2023

      Never ever buy ********. I spent **** dollars on a door and it's completely awful. They won't pick up the phone or deal with the poor products they sell. I will shop ******** from now on and will likely have to take them to court. Awful.

      JELD-WEN

      Date: 08/03/2023

      We would like to thank you for taking the time to provide a rating of your experience with JELD-WEN. We apologize for your disappointment/frustration and can assure you JELD-WEN takes your product/service concerns very seriously. So that we can understand your specific concerns, please contact our Customer Experience Team at ************.

    • Bhupen P

      Date: 07/28/2023

      Bhupen P

      Date: 07/28/2023

      Very bad customer service You cant get parts from them No help from customer service to locate parts

      JELD-WEN

      Date: 07/31/2023

      We would like to thank you for taking the time to provide a rating of your experience with JELD-WEN. We apologize for your disappointment/frustration and can assure you JELD-WEN takes your product/service concerns very seriously. So that we can understand your specific concerns, please contact our Customer Experience Team at ************.

    • sandy l

      Date: 07/24/2023

      sandy l

      Date: 07/24/2023

      I contacted *************** today regarding an issue with one of my interior doors. The door has come apart from the hinges and is cracked on the side where it joins the hinges. When trying go s**** the hinges back in, it won't hold. I am the second owner of a home that is less than 3 years old. I was told the warranty is not transferrable. This is unbelievable; that a door less than 3 years old needs to be replaced, and I have to buy it! Very disappointing.

      JELD-WEN

      Date: 07/25/2023

      We would like to thank you for taking the time to provide a rating of your experience with JELD-WEN. We apologize for your disappointment/frustration and can assure you JELD-WEN takes your product/service concerns very seriously. So that we can understand your specific concerns, please contact our Customer Experience Team at ************.

    • Elena G

      Date: 07/21/2023

      Elena G

      Date: 07/21/2023

      Awful, do not buy from jeld wen. It took 6 months to get ********************. Quality control issues. Every window had to have the technician work on. I had a cracked window frame that should not have got through quality control. Two doors that the pins are faulty and still waiting to be fixed. They cant lock and I am still waiting for a technician two months on. **************** is woeful, they are rude, dont return phone calls and just dont care once they have your money. I would never recommend this product. So disappointed.

      JELD-WEN

      Date: 07/26/2023

      We would like to thank you for taking the time to provide a rating of your experience with JELD-WEN. We apologize for your disappointment/frustration and can assure you JELD-WEN takes your product/service concerns very seriously. So that we can understand your specific concerns, please contact our Customer Experience Team at ************.

    • Vernon B

      Date: 07/14/2023

      Vernon B

      Date: 07/14/2023

      Lowes mill-work desk is terrible when ordering a custom door. They got it wrong twice. Called Jeld-Wen seeking advice how door should be ordered correctly since it was a custom door. They had absolutely zero interest in helping me and basically said keep going back to Lowes

      JELD-WEN

      Date: 07/17/2023

      We would like to thank you for taking the time to provide a rating of your experience with JELD-WEN. We apologize for your disappointment/frustration and can assure you JELD-WEN takes your product/service concerns very seriously. So that we can understand your specific concerns, please contact our Customer Experience Team at ************.

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