Reviews

Review Details

• Review fromHarrison D

  Date: 12/16/2024

  3 stars
  I am giving you three stars. Why, after looking at past reviews ( three months worth ) you do not know what three stars look like. Santa, in a loving ,giving mood. Three Stars, Merry Christmas

• Review fromHaley U

  Date: 12/10/2024

  1 star
  Working with Brightspeed is an absolute nightmare. Our business has utilized them for several years. On the website with our zipcode it states that we are eligible to get 100 mbps. Unfortunately, we are only getting 1.5 mbps. When I call them to ask them about upgrading our service, we are told that they don't offer that service in our area, even though I was searching for internet service with our address. I informed them that on their website it states that this service is in our area, and that they are putting false advertisement on their website. I have spoken with supervisors as well. Not to mention that they are offering the 100 mbps for $50 per month. We are paying over $100 per month, and it keeps going up almost $3 per month. It is a terrible company to do business with. Unfortunately, in rural communities, we don't have very many choices.

• Review fromJD F

  Date: 12/04/2024

  1 star
  I can not believe this company has an A+ rating with the BBB. Makes me wonder if you can get a high rating by paying for it. We have been with this company for about 7 years nowonly because they were the only service available. The service goes down often and God forbid that this occurs on a Friday because they close up shop until Monday. Now, they canceled my service, without my authorization. Youre better off with no internet service at all than to go with this company.

• Review fromLinda A

  Date: 12/04/2024

  1 star
  ******** customer service. Requested turn off. Had to contact corporate to get it done.

• Review fromCody E

  Date: 12/03/2024

  1 star
  If I could leave a zero star review, I would. **************** is a complete joke. They do not understand anything are never willing to help. They are not properly trained and do not know anything about IT support. The service is constantly in and out. We have currently been without service for four days, even after explaining that the internet is needed due to school work. They sent a text two days after the issue was reported stating that a tech was at our home and they will call if they needed access to inside the home. We never got a call or text and here we are with no internet still. We will be swapping as soon as the month is over. We have been loyal customers for years and now they say there is a defect with our modem. A defect would mean that this is an issue of the manufacturer of the modem, not customer. They are telling us that we will be responsible for paying for a new modem. That is the only option that they gave us. DO NOT GO WITH THIS INTERNET PROVIDER. They have a low score for a reason.

• Review fromkaren W

  Date: 12/03/2024

  1 star
  Your price is ok, the speed on the internet is ok customer service is horrible, and the phone numbers no one speaks clear English because they aren't even located in **********. I can't get anyone to come to the house and care for the wire they installed. I hate even leaving a 1-star. You can't even type a message in the box to chat with customer service on the website to get help CUSTOMER SERVICE IS HORRIBLE

• Review fromMark C

  Date: 12/02/2024

  1 star
  Don't even want to give them a 1 STAR rating. Brightspeed ROYALLY suc*ks. Do not do business with this company!!!!!!!!!!!! The review section requires me to give them a STAR rating which I really don't want to do but I will go ahead and give the 1 STAR rating so this review will get posted (hopefully).

• Review fromNatalie R

  Date: 11/29/2024

  1 star
  I would not recommend this company to anyone. I initially wanted to receive **************** and was towed by a friend that this provider was best from my location. Once the equipment arrived, I noticed the only way it would work was you had to have a phone line in your home? Unfortunately this property does not come with the phone line so I contacted customer service to advise. I educated them on the fact that I did not know their equipment required a phone line and I did not want to be charged for services that would not work at this particular location. November 21 until now *** received four modems in the mail. I was informed Id receive a refund for services that could not be used. Now this is where it gets very uncomfortable. I talk to customer service *** on the 25th and received three labels needed to return the modems that have been sent to my address and they also sent one to my sister-in-laws address that is in close proximity because we have the same last name which is absolutely unprofessional for harassment behavior. I returned three on this Tuesday and received another mode again today. I need a return label for the fourth CenturyLink box that has arrived to my house. Ive made multiple phones calls everyday this week which is becoming very taxing and exhausting. I have sent multiple emails to advise that I do not want the service. *** requested. Return labels and continuously go to *** to return it I am beyond frustrated and need help how more of an extreme inconvenience for me that I keep having to go to the post office to return your equipment. I highly encourage you to stop. I was informed I receive a credit for services that have not been provided, which has not shown up yet. Again bright speed will not work at address. The customer service department blatantly disregard anything that the customer is requesting. Please what ever you do I encourage to decline their services. What a nightmare and still no resolution.

• Review fromRaul H

  Date: 11/25/2024

  1 star
  I manage a business with land lines , still copper wires that has been reported to brightspeed ***** couple of months because of the noise in the line, they send a tech but the problem as of today, is worse than before, to top it off they charge me for a "filter" they put on their lines which is their responsibility, I am thinking since they can't fix the problem they will make made up charges to make the customer stop calling. very dissatisfied with service, I do not recommend the company.

• Review fromNannie H

  Date: 11/23/2024

  1 star
  It's been 3 weeks since we had internet. They claim that they send a technician out. No results. They will claim that they have resolved the problem but haven't fixed a thing.