Reviews

Review Details

• Review fromLinda A

  Date: 12/04/2024

  1 star
  ******** customer service. Requested turn off. Had to contact corporate to get it done.

• Review fromCody E

  Date: 12/03/2024

  1 star
  If I could leave a zero star review, I would. **************** is a complete joke. They do not understand anything are never willing to help. They are not properly trained and do not know anything about IT support. The service is constantly in and out. We have currently been without service for four days, even after explaining that the internet is needed due to school work. They sent a text two days after the issue was reported stating that a tech was at our home and they will call if they needed access to inside the home. We never got a call or text and here we are with no internet still. We will be swapping as soon as the month is over. We have been loyal customers for years and now they say there is a defect with our modem. A defect would mean that this is an issue of the manufacturer of the modem, not customer. They are telling us that we will be responsible for paying for a new modem. That is the only option that they gave us. DO NOT GO WITH THIS INTERNET PROVIDER. They have a low score for a reason.

• Review fromkaren W

  Date: 12/03/2024

  1 star
  Your price is ok, the speed on the internet is ok customer service is horrible, and the phone numbers no one speaks clear English because they aren't even located in **********. I can't get anyone to come to the house and care for the wire they installed. I hate even leaving a 1-star. You can't even type a message in the box to chat with customer service on the website to get help CUSTOMER SERVICE IS HORRIBLE

• Review fromMark C

  Date: 12/02/2024

  1 star
  Don't even want to give them a 1 STAR rating. Brightspeed ROYALLY suc*ks. Do not do business with this company!!!!!!!!!!!! The review section requires me to give them a STAR rating which I really don't want to do but I will go ahead and give the 1 STAR rating so this review will get posted (hopefully).

• Review fromNatalie R

  Date: 11/29/2024

  1 star
  I would not recommend this company to anyone. I initially wanted to receive **************** and was towed by a friend that this provider was best from my location. Once the equipment arrived, I noticed the only way it would work was you had to have a phone line in your home? Unfortunately this property does not come with the phone line so I contacted customer service to advise. I educated them on the fact that I did not know their equipment required a phone line and I did not want to be charged for services that would not work at this particular location. November 21 until now *** received four modems in the mail. I was informed Id receive a refund for services that could not be used. Now this is where it gets very uncomfortable. I talk to customer service *** on the 25th and received three labels needed to return the modems that have been sent to my address and they also sent one to my sister-in-laws address that is in close proximity because we have the same last name which is absolutely unprofessional for harassment behavior. I returned three on this Tuesday and received another mode again today. I need a return label for the fourth CenturyLink box that has arrived to my house. Ive made multiple phones calls everyday this week which is becoming very taxing and exhausting. I have sent multiple emails to advise that I do not want the service. *** requested. Return labels and continuously go to *** to return it I am beyond frustrated and need help how more of an extreme inconvenience for me that I keep having to go to the post office to return your equipment. I highly encourage you to stop. I was informed I receive a credit for services that have not been provided, which has not shown up yet. Again bright speed will not work at address. The customer service department blatantly disregard anything that the customer is requesting. Please what ever you do I encourage to decline their services. What a nightmare and still no resolution.

• Review fromRaul H

  Date: 11/25/2024

  1 star
  I manage a business with land lines , still copper wires that has been reported to brightspeed ***** couple of months because of the noise in the line, they send a tech but the problem as of today, is worse than before, to top it off they charge me for a "filter" they put on their lines which is their responsibility, I am thinking since they can't fix the problem they will make made up charges to make the customer stop calling. very dissatisfied with service, I do not recommend the company.

• Review fromNannie H

  Date: 11/23/2024

  1 star
  It's been 3 weeks since we had internet. They claim that they send a technician out. No results. They will claim that they have resolved the problem but haven't fixed a thing.

• Review fromLisa S

  Date: 11/23/2024

  1 star
  10/22 notified dad moving and need phone transferred to new location 11/1. I call on Nov 8th. I couldn't understand a word said plus background noise. Told me they are still working. 5 days later, called again. Several try to transfer to different ***** Our call was disconnected. I called back. They got me to right ***** Still error and would investigate. Nobody called back. Told me they can't locate the new address. Gave name of the Assisted Living Facility. Need to talk Multia ********** They sent me to *** that didn't exist, disconnected. I called back. Transfer to a Lead. I talk to ********. Told me about computer error and order wasnt completed. ******** told me that my case given priority. I called 11/17, spoke with ******. She promised she look into and call me next morning. No call. I called back 11/20. I talk to; ****** ****** Jel, *******, ***** and ******* told me that they were still getting error. She said that though Brightspeed bought out CentryTel she has to manually enter. I'd wait. Asked how to file a complaint. She said on websit. Nowhere on the website to file complaint. ******* returned, I said that though we didn't have service, we were still being charged. She promised she would call me back at 3pm update. She called 3:15 pm advising it was going to take more time. ******* PROMISED she would call me the next day (11/22). Yep, no call. I called around 3:30 pm. I talked with *******. I cut to the ***** and asked to talk to *******. ******* told me nobody by the name of ******* works there. She wanted to transfer to some other ***** I said NO! I was done being transferred around. She proceeded to transfer me to ******* (but I thought nobody by the name of ******* worked there??). ****** PROMISED she wouldn't disconnect our call. She disconnected our call. I called back AGAIN and talked to ******. I told her I needed to talk to *******. She told me she needed to put me on hold in order to transfer me to *******. She disconnected.

• Review fromTina M

  Date: 11/22/2024

  1 star
  Worst service and treatment I have ever recieved after being a loyal customer for 5 years. 7:30 am we realized our service was not working. Called CS and they said there was an outage, should be resolved by 7pm. We have a child that does school remotely so internet is needed or she's considered absent. 7:30 pm called CS again, after noticing that our phones, laptops were not even picking up our internet info. Had this issue once before where the company took it upon themselves to reset our box back to default and they fixed it via phone. We have been on the phone with now 8 different CS agents because they keep hanging up on us. We explain what is going on, that we had the same issue before, fixed over the phone, now after a 30 second diagnostics "refresh" they say we need a technician for which we will get charged for. The bill was paid the evening before we woke up with no service. I explain that I am out of work on medical leave and not getting full paychecks and can't afford a service call, and ask why should I have to pay for it when I pay the bill. It's their responsibility to make sure my service is working, which is what my monthly bill should cover, but want to charge another 50 some dollars on top of a bill i just paid not even 12 hours prior to having no service. I was told that if I couldn't pay the service call then "I don't know what to tell you". So I asked if I was seriously being told that I paid my bill but couldn't afford another big charge, then I paid the bill for nothing and I was hung up on yet again. Mind you, first, it was an "outage", then we were told everything was fine on their end, then we were told we didn't have some cable that has never been used from the start, now we are being told it's an outside issue. Which is it? We were also told we had no clue what we were talking about when we told them the issue at the start. Been on the phone 7 hours straight, at least 8 CS agents. I paid my bill for nothing? I'd like an answer.

• Review fromFrank S

  Date: 11/20/2024

  1 star
  Brightspeed is the worse phone carrier I have ever had. Where we live they are the only option. We constantly loose phone service with our land line. Currently we are at day 6 without any phone service. We have had three repair tickets opened and they have closed the tickets without fixing the phone service. We have talked to management still without having our phone service restored. We have been told so much wrong information about the problem from Brightspeed. NEVER use Brightspeed they are horrible!