Reviews

Review Details

• Review fromMichelle E

  Date: 09/20/2024

  1 star
  They didn't honor ACP discount until I filed a report with the ****They claimed they would give all ACP participates their own discount when the program ran out. They didn't do that until I filed a complaint with the **** Their ad said $200 prepaid gift card for an upgrade to 1 gig of fiber. We got that, now the bait and switch is apparent. They only what to give us a $50 gift card. Probably will have to report them to the *** again. This company is beyond deceitful. I would love to see a class action suit brought against them.

• Review fromIngrid W

  Date: 09/16/2024

  1 star
  My DSL internet service was getting very sparse, with 5 minutes of service and 2 hours down, repeat. When I called Brightspeed, it was disconnected completely. They scheduled a tech to come out in 5 days. On Day 5 I received notice that the tech was on his way and later that the task was completed--but no one came, and I didn't have internet service. They rescheduled another tech for a whole month later! (Evidently they don't consider internet an essential service.) A whole month without service doesn't work me. So I switched to fiber and someone was able to come out in 6 days. The tech got the service installed, but he had no clue how to connect the service to my computer, so I still couldn't function. He was completely befuddled and totally out of his element. He said there wasn't anyone he could call for assistance. So I called my son who lives in another state, who while driving, told us what cables to plug into which plugs. It was really simple and worked right away. (My son isn't a phone or internet technician.) It seems like having to open a new account in order to get service is a bit extreme.

• Review fromAlecia W

  Date: 09/15/2024

  1 star
  I have now been without Internet since August 21. This is a business account and I have received one excuse after another. A tech did come to my house and I was told a switch needed to be replaced next door on the power station. Received an email from business stating this was referred to another tech to fix. Called Several days ago and was told nothing could be fixed because now there was an outage. I have been using ******* WiFi so I can read my email. I cannot use my computer or printer. This is now over 3 weeks and it is UNACCEPTABLE!!!Not even worth 1 star it is horrible. I'm sure the response to this from Brightspeed will be some other excuse . I'm tired of apologies and I'm not paying ******* for internet, I'm paying this company for something l am not able to use.

• Review fromStephanie Z

  Date: 09/14/2024

  1 star
  Brightspeed lies to their customers. Their customer service is terrible. Their app and website never work. They were supposed to give us 2 free months of service for all the inconveniences they caused, but lied and didn't follow through with that either. They never sent a bill but then shut off the internet. No notice or anything. It was paid immediately and was supposed to be turned back on, but never came back on. Their tech **** is a joke. They don't know anything about their equipment.

• Review fromShelia A

  Date: 09/13/2024

  1 star
  On September 13, 2024 called Brightspeed to repair my internet. After nearly an hour with the technical support person on the phone, and after she insulted my intelligence, she gave me a date of October 14 for the technician to come out to repair the problem. After some carefully worded annoyance and asking to speak to a supervisor, got a refusal to put me through to the supervisor and a date of October 4. Called back and demanded a supervisor, after a 30 minute wait, got a date of September 25. More than 2-3 days maximum is unacceptable. Brightspeed service is the worst I have ever encountered!

• Review fromSarah M

  Date: 09/13/2024

  1 star
  My internet service with Brightspeed was never a problem during the period that I had it. The craziness began when I needed to end service due to a move abroad. I called and scheduled the service to end with the end of a billing period. I moved. The next billing period the auto-pay feature of their online account charged my credit card. I contacted Brightspeed, they apologized, and I got the money reimbursed. A month later and my credit card was charged AGAIN. I contacted customer service and was told I need to call a certain department to end my service (which I had already ended!). I called the other department and they ended my service, but did not reimburse my credit card. So I had to call again and get my credit card reimbursed! So much time speaking with customer service and such a hassle. When I cancel or end a service, I want to know that it will not continue, and I will not be billed. Definintely never working with them again.

• Review fromAndrew S

  Date: 09/10/2024

  1 star
  Spent 4+ hours over several calls with them and they still cannot resolve my issue. Beside barely being able to speak English, they don't know how to investigate or escalate an odd issue. Per their own website documentation, I needed to talk to a technical support tech about Transparent Bridging. I had it working for the previous 2 years and it won't work now (Modem isn't assigned an IP address). The only thing their support says is; "It's just bridging, there is no reason it won't work." Well no kidding, Sherlock. They either do not know how to fix, or will not transfer you to the right people for problem resolution. Unfortunately I received the absolute WORST customer service I have ever experienced in my 20 year IT career. I am cancelling my service.

• Review fromBelinda C

  Date: 09/09/2024

  1 star
  The WORST company ever? ***************** Forget about it! Outages? Standard! Prices? **** **** couldnt afford them! Contact info? Try Star Trek! Internet speed? Dial up was faster! Try and contact corporate? Maybe if you move to ****! All in all; Nothing pisitive to be said aboutvthis company at all!

• Review fromSean S

  Date: 09/07/2024

  1 star
  Worst internet company of all time. Ever since they bought out Century Link there have been at least ************************* more days. They are extremely incompetent and have no reason to be a business.

• Review fromNickie F

  Date: 09/07/2024

  1 star
  We were with *********** then Brightspeed took over. It has been the worst experience. We lose Internet connection at least once the three times a month sometimes for a day sometimes for three days we always lose around holidays. You do not get notified. You have to call and jump through hoops to find out, the Internet is down. They act like you dont pay your bill then once they verify the internets down they tell you oh will credit your account because youve been without your Internet for 2-3days and never once have they Credited our account. when we call and ask were told oh it can take 2 to 3 months before your credit shows up 2 to 3 months later were told we dont have anything on here that shows it. They expect their bill to be paid on time yet they cannot follow through with anything they say, and their service is unreliable, and as soon as the other **************** gets set up in our area, they will lose a majority of our town. Worst experience weve had in 17 years.