Reviews

Review Details

• Review fromKI B

  Date: 11/19/2022

  1 star
  Century Link sold out to Brightspeed and this has been the worst my internet has EVER been. I never had problems with my internet until Brightspeed bought Century Link. My internet goes out around 8PM every night. I contacted customer service and the rep tells me I have too many devices connected to the internetI disconnected all of them and it still went in and out. Her solution was I needed to add a line and connect some devices to the new line. I never had this problem with Century Link so I dont understand why this is happening now. If i could switch to another service provider I would, but I live in a rural area so this is my only option. I do not recommend brightspeed at all unless you want a headache.

• Review fromTerry N

  Date: 11/19/2022

  1 star
  1 star and that is because I can't go lower CenturyLink always had my internet on no major problems now its been handed over to Brightspeed need to change the name to no speed it took hrs to get turned on again just to wake up to outage again awful service now I have an appointment tues to hop on Ideateck bye bye nospeed

• Review fromkristi l

  Date: 11/19/2022

  1 star
  Just bought out centurylink and has been a total nightmare every since. **** stopped working but hard lines were ok. via chat it took all my info then told me i was no longer centurylink and transferred me to brightspeed, where it asked me the same exact questions then connected me to a rep who told me she couldnt help and transferred me to cust supp who said she cannot help and transferred me to tech support... An hour later he changed the password on his end and it worked... i thought.. 10 minutes later it disconnected and no longer accepted any passwords again. went back into chat, went thru same bs of getting transferred to century link.. finally got a person and asked her to send me back to tech support that i was just talking to them. Well she did not, we went thru the same c*** as the first time only this time she told me my account was suspended due to non payment. another bunch of c*** seeing as how it was paid 4 days before an i had the email confirmation to prove it. Then she send me to customer support (which i did not want) who tells me its not suspended and account is fine but she cant help me and ************************************************************************** a phone number to call at 8am. Its sat night and i ask her if they will be there to answer on sun morning, she assures me they will.Next morning i call go thru the same double runaround and told to go to chat because they are closed. another double round of transfers and an hour argument before she finally says he is overnighting a new modem. got modem a week later... it wont connect, called for help, was told they cant access and to call the 800 number again that goes nowhere but back to them. Finally i ****** tips for myself, fight my way into the modem itself and reset the password they could not provide or change from 3 lvl of tech support 4 diff times. now my S$%#t works.?This is the worst company and their cust sup are useless. also no compensation for over a week with no wifi

• Review fromTammy H

  Date: 11/18/2022

  1 star
  Worst customer service I've ever had since they've moved over to brightspeed. I have spoke with four different people who say they are going to send me a new modem and yet 2 weeks later I'm still waiting. No one can seem to give me any answers. I've always paid my monthly bill two months in advance.

• Review fromTyler B

  Date: 11/18/2022

  1 star
  Brightspeed just replaced CenturyLink. My internet went down, I tried multiple chats, which either transferred me to multiple different departments, or the website just cut them off.I called a real person to try to get a resolution. I have been chatting/talking with them for 2 hours plus - and just need to get a tech scheduled to come out and fix the problem.I unpluged the phone line from my modem, and they told me my connection was still showing as good on their system - WHAT!! there was no connection because it was unplugged.They are making it too difficult to get internet repaired - but they sure will collect that monthly payment on time.

• Review fromLionel C

  Date: 11/17/2022

  1 star
  Lumen and CenturyTel have transferred support to Brightspeed. Both my Wife and I support work for major companies. I work for Hertz Global and My wife works for Mercy Hospitals. Her major role is supporting systems that monitor patient vitals for hospital patients and baby nurseries. If these systems go down, then nurses are blind to view patient vitals from the nurses station. If she cannot get on-line to fix them, it becomes a life-threatening issue. It is a major support failure for Brightspeed/Lumen/Centurytel to not have an escalation path for emergency internet repairs for customers like us who work remotely. My home office is **** miles away from my office and her's is 2 hours away and because of that we are full time remote. I had to get angry with Brightspeed and explain this situation before to a committment for a tech in 12 hours. Otherwise, they were willing to let me go without internet service 6 days.

• Review fromRick D

  Date: 11/17/2022

  1 star
  I was a Century Link customer who called and cancelled as soon as I got an email from Brightspeed about the change. The cancellation call took me having to talk to 6 different phone reps, all from ******** call center if I had to guess, and 1.5 hours of my time. I promptly returned my hardware and thought I was done with them. Then I get a bill 29 days later saying I owed $93 and some change, and included a mysterious charge of $18 additional dollars for who knows what. No itemized bill or transparency. So a company I never had a contract with and never wanted to use, is threatening my great credit if I don't give them this bill for a service I didn't want or have. I have so far spent 2 hours today and talked to 8 service associates trying to get this straightened out. It is all foreign call centers, what they are doing is trying to wear me out sending me from one rep to another all hopoing I will just give up and pay the bill. Shadiest company I have ever dealt with in my 52 years on this planet.

• Review fromGayle M

  Date: 11/17/2022

  1 star
  Issues with phone service. No service for many days, called to make them aware that I have no phone service. OMG total disaster get someone to understand & help me. Website for assistance is worse. I had CenturyLink for years, had problems with them as well, not like Brightspeed. I had to purchase a cell phone to try to make my issues with phone service known to Brightspeed. They still DO NOT UNDERSTAND ...MY PHONE IS NOT WORKING...SUPER FRUSTRATED!! AND ANGRY!!

• Review fromJanine D

  Date: 11/17/2022

  1 star
  Terrible service, constant issues with internet going down, always excuses.

• Review fromDeb J

  Date: 11/17/2022

  1 star
  Brightspeed is the worse. We had CenturyLink for 37 yrs with only an ocassional issue and it was resolved quickly. Now that Brightspeed has taken over the CenturyLink accounts they had our phone plans messed up and the billing messed up, impossible to get ahold of a real person and when do, they don't seem to know what they are doing and now we have been without a phone for 7 days, they keep issueing repair tickets for a tech to come out, but they never show up. I have missed 4 days of work waiting on the tech each day. This is rediculous! Almost impossible to get ahold of anyone about this, when i finally do they have no answers but just to say "we will issue you another repair ticket". Finally today I reported the to the ****. Senior citizen without phone service for 7 days. The **** said once 5 days without service is a serious matter and they will contact the phone company and get it resolved. So anyone else having issues with Brightspeed needs to also report them to the ****. Once they actually come and fix our line, we do plan to now switch to Spectrum phone. No more dealing with Brighspeed.