Complaints

This profile includes complaints for Electrolux's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Electrolux

  10200 David Taylor Dr Charlotte, NC 28262-2373

  
• 

  Electrolux

  6000 Perimeter Dr RTS UTF 01.20.15 Dublin, OH 43017-3233

• 

  Electrolux Corporation

  6602 Barrington Rd. Bartlett, IL 60133-3900

• 

  Electrolux Corporation

  854 S. Arthur Arlington Heights, IL 60005-2828

• 

  Electrolux

  11500 Concord Village Ave Sappington, MO 63128-1309

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several appliances under the Electrolux brand from a retailer, all of which came with a one-year warranty. One of the units - a washing machine - developed a persistent mold odor early on. Despite three service visits, the issue remains unresolved. The company has refused to replace the defective unit.

  Business Response

  Date: 06/28/2025

  Please see the attached response.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my electrolux front load washer on 02/14/2025 and it was delivered to my house on 03/10/2525. We did not even move into our house until 03/29/2025 and by April 20th I had to call for warranty repair. It was over a week and I had heard nothing so I called again. I finally received a email from a company called Keepe that was going to source a technician and another week goes by and I call them to be told that I missed my appointment on a Sunday which the technician doesn't even work on weekends. They finally scheduled the appointment and a technician came out and stated it was the drain pump motor that was not working, he said he had to report back to Keepe so he did and they told him it needed prior authorization from my home warranty company (this is not even home warranty it is manufacturer warranty). I called Electrolux to figure out what was going on and they said they would put in a ticket to have a technician come out. They have not sent another technician out and I keep getting told that they are going to replace washer and I will hear something in 7-10 business days. Mind you I have been being told this for two months now. When I call to get a status I am told 7-10 business days, every time. I just called again and I was told 7-10 business days and I asked to speak to a supervisor which I am being told they are busy and then they put me on hold. I was on hold for over ******************************************************** honestly at this point my money back for what I spent on this washer

  Business Response

  Date: 06/27/2025

  Please see the attached response

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern: My Wife and I recently completed a kitchen remodel, and we purchased a new Frigidaire Induction Oven. It is Model #: GCF13060BFA, Serial #: **********. Also known as the ********************** Gallery Range. We have been very pleased with this range until this past weekend. This weekend my wife, for the first time, decided to set the range for Self-Cleaning and after a nightly cleaning session we were made aware that the stove top burners would not turn on. We tried and checked everything, including the electrical panel box to see if that was the issue. All was okay with the electric panel box. The next day I made a trip to my local ****** store (the store we purchased the range) to see if they could assist with the issue. I was told nothing ****** could do, and they referred me to a Frigidaire Toll Free # for help with my issue. After waiting for 42 minutes to speak with a Frigidaire associate, I was told the warranty on our range had expired three weeks prior. When I explained to the associate the issue, she informed me that in some cases (and didn't know why) when the range is put into the clean mod the buildup of heat can cause the control panel to malfunction. When I said this is a manufacture's defect, she said I'm sorry but there is nothing I can do for you. However, you can purchase for $68.07 a new control panel to replace the old one, which I purchased and waiting for it to arrive. Based on my conversation with the associate, it appears this is a constant problem with this make & model range and Frigidaire should step up and resolve the defect. I would like a different model of range or at a minimum Frigidaire should be responsible for all repairs and parts. Any assistance in this matter is great appreciated. Kind regards, *** ******* Tele#************

  Business Response

  Date: 06/28/2025

  Please see the attached response 

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a fridge at ***** on July 21, 2024. It's under the first year manufacturer's warranty. It was serviced on September and October 2024. It stopped working on May 4th 2025 again. They came out and said it needed new parts and were installed on May 15th. It still didn't work. They came out again on May 27th only to say that the fridge was dead and needed to be replaced. I keep calling about my replacement and keep getting run around. I just want my new fridge. I've been without a fridge for over a month now. I honestly don't know what else to do besides get an attorney.

  Business Response

  Date: 06/27/2025

  Please see the attached response 

  Customer Answer

  Date: 06/27/2025

   
  I am rejecting this response because:

  The Frigidaire tech submitted paperwork that the fridge was dead, and to replace. It's on the original documents submitted.  I was told over the phone that the back office declined a replacement. Again my fridge hasn't worked since May 4th. Frigidaire kept sending a third party to fix and it still doesn't work. **************** issued another ticket for the third party to come look at it. I requested a Frigidaire tech to come see to help me in the process since customer service wasn't helping me. The fridge is under a first year warranty and I shouldn't have to be without a fridge still. This fridge has had many service tickets it's a lemon and should be replaced. I've had the same issue on multiple occurrences. It's June 27th and it still doesn't work. That's a long time without a fridge that was costly. Frigidaire needs to stand by their product.

   

  Thank you,

  ******* *****

  
  

  Business Response

  Date: 07/02/2025

  Please see the attached response 

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an extended service warranty with Frigidaire that said the warranty would begin when the manufacture warranty ended. I bought a 5 year warranty because of the fact that the manufacturer warranty ended 3 years ago. That should have allowed the extended warranty to start immediately. However, I found after purchasing the warranty that it would not start for 60 days. When attempting to contact Frigidaire, they said there was nothing they could do despite that there was no disclaimer to this extent when purchasing the warranty yet Frigidaire refuses to do anything to start it now as it should be. I am requesting that Frigidaire starts my warranty now as was specified when purchasing.

  Business Response

  Date: 06/28/2025

  Please see the attached response 

  Customer Answer

  Date: 06/28/2025

   
  I am rejecting this response because:
  The company does not stand behind its products or care to provide ample service 

  Business Response

  Date: 07/03/2025

  Please see the attached response 

  Customer Answer

  Date: 07/03/2025

   
  I am rejecting this response because: I didnt request service and the issue was not pre-existing. The company had no right to cancel my subscription after not in stating it when it was supposed to. I expect the company to reinstate my subscription immediately that I paid for. 
  
  

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item: Frigidaire Refrigerator Model: FRFS2823ASB SN: 4A44303235 Invoice # ********** Order #: T3225316 Date of Purchase: Nov. 24, 2024 Store: Canadian Appliance Source Delivery Date: Nov. 30, 2025 Amount Paid: $2369.61 Issue: Had water leak problem.April 22, 2025: Reported to Electrolux They ask me to contact 3rd party service *********************** 416-848-0670April 26, 2025: *********** came but not able to resolve the issue April 28, 2025: Called Elite May 02, 2025: ********** came, issue still not resolved. **** said, he will come back with more parts May 05, 2025: ********** came, issue still not resolved, he said he will be back May 08, 2025: ********** came, issue still not resolved.May 12, 2025: I called to Elite to inquire about repair, Elite said Tech will come soon.May 14, 2025: Elite called and said **** will come on May 21, 2025 May 21, 2025: ********** came and issue still not resolved. He said make a video and send to them.May 28, 2025: Sent video To Elite. Called the customer service, they told me the ticket has been closed as per Electrolux Instructions. She said she will open the ticket again. TICKET #************.May 30, 2025: Got a message from Elite that the Tech will come on May 04, 2025 June 04, 2025: ********** came, he did some troubleshooting again and said he will come back next week with parts.Called Electrolux and asked them to look into this and get my Refrigerator fixed, They said elite is working on it and I should call them not Electrolux.I also called Canadian Appliance Source and they ask me to contact manufacturar.I dont trust Electrolux or *********************** or Canadian Appliances and would like to get my money back.

  Business Response

  Date: 06/28/2025

  Please see the attached response.

  Customer Answer

  Date: 06/30/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  

  Thanks very much for taking care of my request, the only issue is the model (FRFS2823AS) which had a design issue and I don't want to go through with similar hassle again. I don't want this model anymore and they must replace the item with a upgraded version which does not have these issues. 
  
  
  
  Thank you. 
  

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The house we bought came with a nice stainless steel counter-depth built-in side by side Frigidaire 60" refrigerator/freezer. The refrigerator stopped cooling on 4/25/25. We called Electrolux to schedule a repair. **************** (**) sold us the all-inclusive repair package for approx. $600 up front that would cover all repair costs required to fix the fridge. I clearly explained to them that we were experiencing the same issued with the fridge that we had paid them to fix just 15 months before for almost $1000 which was that the coolant had leaked out and the whole closed coolant system had to be replaced. The tech said this was a know defect in the design of this style of fridge, which is frustrating due to there high cost and that it had failed again and their work was only covered for 12 months. That repair took about 2 weeks. So this time I asked the ** if the Tech would come with the parts since I had paid for the package deal and I was told that he would be sent to our house with all the parts in his van to fix our fridge. When the tech came a few days later, I was dismayed that he did not have the parts as promised upon which he was rude to me and then abruptly left without completing the diagnosis or ordering parts. I immediately filed a complaint with customer service, and rescheduled another tech to come. Due to a computer system changeover we were charged twice (told 2x that refund was processing), but in the end, it has been over six weeks, all-day appointments with many no-shows/reschedule appointments, no refund for the duplicate charge, and finally yesterday the tech came to fix it, but Electrolux had sent the wrong compressor. Now we have to wait at least another week for parts to arrive (no priority shipping for their error) and hopefully be fixed without further canceled appointments/rescheduling...**************** and Techs can't communicate, no way to escalate issues, no way to contact tech, etc...VERY FRUSTRATING CUSTOMER SERVICE!!!

  Business Response

  Date: 06/27/2025

  Please see the attached response 

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Frigidaire refrigerator and had it delivered to my house 5/16/2024. We started having issues with it not making ice and the water dispenser not working. I filed a claim on 05/05/2025 because of the issues. A technician for Electrolux came to my house 05/08/2025 and stated that it needed a water valve and that he put in the order and Ill receive a call in 2-3 days to schedule installation of the new part. I never received a call. I then called back to ask for an update. I was told that the part is still in transit. I then called back 4 days later and asked an eta. I was then told that the part that was ordered had been discontinued and they had to order the newer part. I was told that once the part arrives to call Frigidaire back for installation. The part arrived on 6/4/2025 appointment was scheduled for 6/6/2025. The technician from Electrolux came and informed us that the water value was not the issue and the refrigerator couldnt be repaired. He let us know that because my initial claim for this repair was before my warranty had expired that I should be fine. I just spent 2 hours on the phone with Frigidaire to be told that they will not be replacing my fridge even though the claim started before my warranty had expired even though the last technician confirmed that this has been the issue since my claim on 5/5/2025 still without a repair. I have not had a working fridge for 6 weeks and not they are refusing my warranty. I just want my fridge replaced under warranty like it should be.

  Business Response

  Date: 06/27/2025

  Please see the attached response 

  Customer Answer

  Date: 06/27/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  
  
  
  Thank you. 
  

• Initial Complaint

  Date:06/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Frigidaire dehumidifier on 10/6/24. I registered the product 10/8/24 (Model FFAD6023W1, Serial ***********. It came with a one year warranty. In May of 2025, I noticed it stopped removing the humidity from my basement. On 5/7/25, I contacted ********* and filed a warranty claim. On 5/22, I used their chat to check the status and they said they changed the way they handle warranties and required me to start the process all over again, which I reluctantly did. I was given ticket number **********. On 5/29 I confirmed with chat supervisor **** ***** they had everything they needed and a replacement is on its way. It is now 6/9, over one month from when this started and I am no closer to receiving my replacement unit. Today the chat representative wanted me to start the process all over again (a 3rd time). I am highly disappointed their unit broke within the first six months and even more disappointed in their intentional run-around games rather than standing behind their warranty. Either provide a new unit or refund me my purchase price!

  Business Response

  Date: 06/26/2025

  Please see attached.

  Customer Answer

  Date: 06/26/2025

   
  I was previously told the same thing on multiple occasions from this company, via phone and live chat.  I've attached photos of our live chat communications from 5/9/25 and 5/29/25 as proof.  Although my goal is to receive a replacement dehumidifier, they have proven they do not follow through with their promises.   

  For this reason, I request this claim remain open with the BBB until the replacement unit is received.
  

  Sincerely,
  Carl Hollenback

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty from Frigidaire for my air conditioner, and their online chat said to fill out this form. I tried to fill it out and keep getting server error message. Their online chat is even worse, long wait times and they are dealing with 4 customers at once. Chat associate said to try and fill out the form later in a few hours, or might have to wait till tomorrow morning 6/9/25.

  Business Response

  Date: 06/26/2025

  Please see attached.