Complaints

This profile includes complaints for Electrolux's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Electrolux

  10200 David Taylor Dr Charlotte, NC 28262-2373

  
• 

  Electrolux

  5009 W Clearwater Ave Ste F Kennewick, WA 99336-4952

• 

  Electrolux Corporation

  126 S. Myrtle Villa Park, IL 60181-2643

• 

  Electrolux Corporation

  1018 North Liberty Elgin, IL 60120-2435

• 

  Electrolux Corporation

  415 N. Ardmore Villa Park, IL 60181-2196

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a stove in October 2024 Model number FCRG3083ASD Serial Number ********** repair technician has been to the house four times stove still doesn't work. The last Technician that was scheduled to come never showed up when I called customer support they said he did not come because parts were ordered but not in yet I called back last wee and customer service said there were no parts ordered. All they do is keep lying to me and never do anything

  Business Response

  Date: 06/23/2025

  Please see the attached response 

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dehumidifier purchased 6/17/24 used 3.5 - 4 months maximum then turned off for winter months. Turned on April 2025 and dehumidifier does not work. Contacted Frigidaire/Electrolux in April submitted all forms and info required for warranty claim within 12 month period and have been slow walked stonewalled for two months.

  Business Response

  Date: 06/23/2025

  Please see attached.

  Customer Answer

  Date: 06/23/2025

   
  
  I am rejecting this response because:
  
  An order number was provided and a UPS tracking number was also provided however Electrolux stopped the shipment of the replacement stating the receipts provided were not sufficient 

  Business Response

  Date: 06/27/2025

  Please see attached.

  Customer Answer

  Date: 06/27/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  
  
  
  Thank you. 
  

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My warranty company, ***************, initiated this claim. On April 8, a technician came to fix my Frigidaire refrigerator, a problem that was never resolved from a previous claim. He fixed the main problem; however, another issue was created. I was told that they would return to replace the part that was not working. I have been given several appointments where no one showed up. I called Electrolux at ************, the number left on my voicemail, and they said I have to call my warranty company. I called my warranty company, and they told me to call Electrolux. The following appointments 4/25/2025 3 pm -8 pm, 5/2/2025 8 am-5 pm, 5/22/2025, and 5/29/2025 that was rescheduled to June 2nd, 8 am to 5 pm., because the technician was sick and no one showed up. On the day of one of the scheduled appointments. I spoke to a representative at Electrolux who assured me the technician was finishing up a job and would head to my location, but they did not show up. I would like them to finish the job or replace my fridge if they cannot fix the problem, and stop wasting my time.

  Business Response

  Date: 06/23/2025

  Please see the attached response 

  Customer Answer

  Date: 06/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, I will contact the warranty company in hopes that this will be resolved. The main problem is not the warranty company, it is Electrolux not showing up for the appointments. The only exception was the day the technician was sick they gave me a new appointment, but they did not show up or call.  Horrible customer service. 

  
  Thank you. 

  
  

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Frigidaire wall oven (manufactured by ****************************) on November 30, 2024. The oven remained in its sealed box in my garage until installation on May 29, 2025, when my kitchen remodel was completed. Upon professional installation, it was immediately evident that the oven was damaged and defective:The oven frame was visibly deformed, with a deep dent that affects door sealing.The door hinge was misaligned, skewed inward instead of being straight.The control panel on the top was lifting, and the door makes a metal-on-metal grinding noise when closed, indicating severe mechanical misalignment.The appliance is non-functional and unsafe. It has never been used.I contacted Frigidaire support on the same day (May 29), and after long calls, a technician appointment was scheduled for June 3. On the day of the appointment, I was told the visit was canceled and pushed to June 13 over two weeks from discovery of the defect. I expressed that this delay was unreasonable, especially for a non-working primary kitchen appliance under warranty.Frigidaire representatives initially stated that I could call a partner repair service and be reimbursed, but later reversed that position. I then asked to communicate by email and was routed to an escalation contact (******* ****** from Electrolux). Despite multiple follow-ups, including one on June 3 and again on June 4, I have received no resolution or commitment to expedite the repair or replacement.The only appointment offered remains June 13 more than two weeks from the reported issue. Meanwhile, I am left without a functioning oven.

  Business Response

  Date: 06/23/2025

  Please see attached.

• Initial Complaint

  Date:06/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi i had an issue with thier Frigidaire standalone freezer. I bought an extended warranty. They tried multiple times to fix it and have not done so successfully they promised to replace the freezer. Ive called at least six times every time they say its on the way his supervisor will call back, but its two months later and nothing happened as if theyre trying to avoid dealing with issue.

  Business Response

  Date: 06/18/2025

  Please see attached.

  Customer Answer

  Date: 06/18/2025

   
  
  I am rejecting this response because: im currently typing this response at 11:40 pm on the 18th i had zero communication from anyone about a delivery. other then one email early last week which i tried to follow up but with no response? 
  
  
  

  Business Response

  Date: 06/23/2025

  Please see attached.

  Customer Answer

  Date: 06/23/2025

   
  
  I am rejecting this response because: the company is seems to be playing games with you . I’ve never received anything . They provided no documents of a delivery or receipt from vendor verifying a delivery of the new freezer. As a matter of fact they stated in their previous response it’ll be delivered on that 24th of June . Now they are claiming it was already delivered . I received a separate  email today claiming it’ll be delivered  … im baffled this kind of business can happen in America in 2025
  
  
  

  Business Response

  Date: 06/27/2025

  Please see attached.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Frigidaire refrigerator, model FFTR2045VS, serial #**********, with a one year warranty beginning 10/24/24 from **********. It stopped cooling the first of April. Since that time we have been trying to get Frigidaire to service the appliance. On May 7, 2025 an in-house tech arrived. He ordered the parts and set a repair date of May 19, 2025. The parts arrived, the tech didn't. We have tried to get a service appointment since then with no success. The customer service arrange appointments with ********************, a company that does not service this area. Only Frigidaire in-house technicians will do the repair and honor the warranty. Frigidaire has failed to honor the warranty. I would like a refund of $820.63 so that I can purchase a refrigerator that works.

  Business Response

  Date: 06/19/2025

  Please see attached.

  Customer Answer

  Date: 06/19/2025

   
  
  I am rejecting this response because:
  
  Electrolux has scheduled service appointments on 4/29/25, 5/7/25, 5/19/25, 5/27/25, 6/6/25, 6/11/25 and now 6/25/25. A service technician did honor the appointment on 5/7/25, all others have been canceled by Electrolux. I have no reason to believe the June 25, 2025 appointment will be honored or that the refrigerator will be repaired to working order.

  Business Response

  Date: 06/24/2025

  Please see attached.

  Customer Answer

  Date: 06/26/2025

   
  
  I am rejecting this response because:
  
  True to form a Electrolux/Frigidaire failed to show up for the service appointment on 6/25/25. I received an email scheduling an appointment for 07/15/25. It is obvious to me this company has no intention of honoring the warranty. Please advise as to the next steps I should take. I am now three months without this refrigerator working.

  Laurie Faust

  Business Response

  Date: 07/02/2025

  Please see attached.

  Customer Answer

  Date: 07/02/2025

   
  
  I am rejecting this response because:
  
  I have contacted Home Depot Customer Care and the Home Depot Store #1118. No one is aware of Electrolux's offer to replace the refrigerator. I would ask this case remain open until a replacement is made or my money has been refunded. 

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon. I purchased a refrigerator from Lowes on February 18th 2025. The fridge was delivered Feb 22nd, 2025. Fridge stopped working March 22nd 2025, a Saturday. Called Lowes about the repairs, they instructed me to contact the manufacturer. After *******, the manufacturer is responsible for the repairs. After multiple canceled appointments by *****, the repair company Frigidaire sent out to repair the fridge, other companies were contacted to repair the product. One company didn't take warranty claims and the other company said the distance was too far. April 30th, a technician for ***** came out to diagnose the problem. ********** ordered the parts for the repair. ***** set an appt for repair on May 14th and the appt was canceled and a new appt for June 4th was scheduled. May 28th, a company contracted through Frigidaire came out to diagnose the problem of the fridge. They were not informed that parts had been ordered or had been communicated too about the prior technicians recommendation. US repair service, the company thay was contracted by Frigidaire had a different diagnose. Because of the standing appt with *****, they didn't order parts and closed out case. It's June 4th, technician came put and needless to say fridge isn't fixed. I've tried to be understanding did get al little irrate after the 3rd week but this is ridiculous. At this point I want a different brand of fridge and to be done with Frigidaire. **************** was horrible. No accountability. My ticket has been escalated since the end of March. I jus want a new fridge. Extended warranty bought through ***** and they can't help me because it's the manufacturer's responsibility to repair or replace product within the first year.

  Business Response

  Date: 06/19/2025

  Please see attached.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Frigidaire refrigerator from Lowes in ********** ** on 3/18/2025. The refrigerator was delivered on 4/5/2025. On or about 5/28/2025, my husband and I noticed a strange smell coming from it. We thought it was rotting food we hadn't noticed, so the fridge was cleaned from top to bottom. After doing that, the fridge still had the same smell. Doing research online, I found that the problem could be a freon leak. The smell described of freon describes the smell in my fridge. On 6/2/2025, I called Frigidaire. I explained to the *** ****** that leaking freon could be a hazard to my family's health with possible symptoms of respiratory irritation, headaches, dizziness, drowsiness and the problem needed to be treated urgently. I was told the issue was marked as urgent and I was given an appointment for a ***air tech to come out on 06/04/2025 between 8AM-12PM. My husband took off of work to be available for the tech. I received no communication from a ***air tech after my call on 6/2/2025. At 11am on 6/4/2025, I contacted customer service to find out if a tech was still coming. I was told by a customer service *** ***** that the assigned ***air tech couldn't keep the appointment, and I would be contacted by the ***air team to schedule another. I asked if the *** could give me the ***air teams number so I could contact them directly and was told they could only be contacted by email. I told *** I wanted to speak to her manager. ***** manager ***** wasn't available at the moment but would call me back and didn't have a direct number to call her at. This is an urgent issue that could affect my family's health, Frigidaire seems to not be concerned about this. They haven't contacted me and let me know they weren't going to be able to keep the ***air appointment and quickly schedule another as they should have. This is unacceptable. I want compensation for the time lost from my husband taking off work and I want the refrigerator fixed asap.

  Business Response

  Date: 06/19/2025

  Please see attached.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a washer three weeks ago and now it sounds like its going to shake apart

  Business Response

  Date: 06/19/2025

  Please see attached.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Frigidaire refrigerator on August 20, 2024, started having problems in November with vibrating noise and not keeping food cold, had it repaired 3 times for same problem, May 20 th 2025, Repair people deemed the refrigerator non repairable, Frigidaire is trying to again send someone to repair a non repairable refrigerator. This refrigerator has been unplugged and emptied for 2 weeks, it stinks and I still dont have a refrigerator.

  Business Response

  Date: 06/20/2025

  Please see attached.