Business Profile

Major Appliance Parts

Electrolux

Headquarters

Complaints

This profile includes complaints for Electrolux's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,830 total complaints in the last 3 years.
1,384 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought an Electrolux vacuum June 12 2024 with a one year warranty through **********. On April 18 2025 the vacuum failed and quit working. After contacting Electrolux and supplying all information and documentation they wanted by email, they approved a replacement under warranty to be shipped within 7 to 10 days. We are still waiting. I have contacted them weekly and they keep saying soon. Soon the warranty will be running out and they seem to be stalling. I sent them a certified letter with hard copies of all the required information and documentation on 5/9/2025.
Business Response
Date: 06/20/2025
Please see attached.
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A Frigidaire air conditioner we purchased in July 2024 recently failed. The unit was still under warranty at the time. We submitted a request for replacement, which was approved on May 1, 2025. On Thursday, 5/15/25, after waiting 10 full business days as directed on the claim form, I called Electrolux and was told that the claim had been processed and to expect the replacement on 5/20 or 5/21. I did not receive the replacement. On Friday, 5/23/25, I called again and was told the claim was still in process and the company was experiencing delays. I was told I would receive a call back by the end of the day. I did not receive a call back. On Friday, 5/30/25, I called again and I was told again that the delay is because of internal issues, that it has been escalated to the "back office," and that I would receive a call by the end of the day. I again did not receive a call back.
Business Response
Date: 06/20/2025
Please see attached.
Customer Answer
Date: 06/21/2025

I am rejecting this response because:

While we would be happy to have Frigidaire/Electrolux provide us with a replacement or refund, we do not want to close the complaint because they have not provided either to date despite us being told repeatedly starting on 5/25/2025 that we are entitled to a replacement.
As requested in Electrolux's letter, we are attaching the invoice from our purchase. We note that this was already provided to Electrolux/Frigidaire on 5/1/25, and that a full claim form (reattached here) was also provided at that time. If resubmitting it here will result in us receiving a refund, that is fine.
However, we do not want our complaint closed until we receive this refund as Frigidaire/Electrolux has had this information for weeks but has not acted to date.
Business Response
Date: 06/26/2025
Please see attached.
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought refrigerator on August 29, 2024. Unit was replaced in February 2025 due to manufacturing defect (concave frame). Replacement refrigerator had issue with ice maker not making ice. Technician came and diagnosed a faulty heating element to keep water line unfrozen. About a week later heating element was replaced and water line was defrosted. Three days later, refrigerator stopped making ice. Called Electrolux for warranty repair. Technician determined heating element is not faulty and the internal water line for ice maker is frozen again on May 9, 2025. Was told a determination for replacement would be completed in 7 to 10 business days. I have called multiple times on the determination with no results. It has been over 16 business days with communication from Electrolux.
Business Response
Date: 06/19/2025
Please see attached.
Customer Answer
Date: 06/19/2025

I am rejecting this response because: I will have to remove all the frozen and refrigerated items from the refridgerator and then wait until the next day at earliest for the replacement refridgerator to be delivered.

Customer Answer
Date: 06/22/2025
Lowe's does not provide the same day replacement of refrigerators. Lowe's will come to pick up the refrigerator that is due for replacement. The contents of the refrigerator will be sitting on a counter waiting for the replacement refrigerator to be delivered, which can only at the earliest by the next business day. Therfore, the contents of the refrigerator will be discarded due to spoiling. I accept the replacement, but there were no details for the replacement on how the replacement refrigerator will be delivered and the bad refrigerator will be picked up.
Business Response
Date: 06/30/2025
Please see attached.
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I been having problems with my Frigidaire refrigerator since April 24, the Frigidaire sent me a technician to check my refrigerator he checked it and ordered the parts that he thought were the problem after a few days he came back to fix it again but he couldnt find the problem so he told me he will send the information to Frigidaire and they will contact me but no one contacted me so I called and they told me they going to replace my refrigerator because cant fix it I called several times since that day and always they had an excuse but I still waiting for a replacement I all ready spoke with 5 or 6 representatives and 3 supervisors buy **** like they dont have any intentions to fix the problem and my refrigerator is under warranty I all ready send the proofs of purchase but still give me an excuse they told me they going to send me an email but nothing no email no calls nothing I am very frustrated
Business Response
Date: 06/18/2025
Please see attached.
Customer Answer
Date: 06/20/2025

I am rejecting this response because:

Good after this is the proof of purchase and Frigidaire all ready sends a technician on April to repair my refrigerator just they can not fix it is why they told me they will be replacing the unit and Frigidaire sent me this letter for renew my warranty

Business Response
Date: 06/25/2025
Please see attached.
Customer Answer
Date: 06/26/2025

I am rejecting this response because:

I having warranty when my refrigerator was broken and I not renewed it because the supervisor told me no need to renew it because they were going to send me a new refrigerator and later stated playing games with me never told me that store are not allowed to sell your products all the time told me everything is right just waiting for the last aprobación honestly I don’t understand the only that I know is a pay $1600 for a new refrigerator
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a refrigerator on November 24, 2024. On May ******* I woke up to find that the refrigerator and freezer were not cooling and I lost all of my food. The company is closed on weekends so I contacted them on Monday, May 12th. The set up an appointment for ***** to come and repair the product. ***** never showed up. It was discovered that their AI (computer) had inadvertently cancelled the appointment. I called Frigidaire over and over to get something done. They keep giving me the run around and telling me they will call me back and they never do bi am on medication that has to be refrigerated and its not properly being cooked in an ice chest. For 3 weeks I have been living out of an ice chest when I have a $1,000 refrigerator sitting in my kitchen doing me no good at all. The company scheduled me another appointment today through a different repair company when I called to see why they didnt show up I was told that Frigidaire cancelled the appointment. Of course, Frigidaire says they didnt and would contact the company. The associate gets back on the phone and says they dont answer although they answered immediately a few minutes before when I called them. They were still open for business so that isnt an excuse.
Business Response
Date: 06/19/2025
Please see attached.
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a new construction house June 11, 2024. All of the appliances were new with a warranty. The dishwasher started leaking in February 2025. I had an appliance repair person come April 18, 2025 and he stated I would need a new dishwasher due to tan issue with the frame. I then called Frigidaire who sent their own technician on April 24, 2025 who confirmed that there was a hole in the stainless steel frame. He took pictures and video and video chatted with Frigidaire to show them the issue and confirm it needed to be replaced. After multiple phone calls and chats with their agents through their website, we have made no progress. Every time I contact them I am told to call back in another 7-10 business days and someone will answer my questions then.
Business Response
Date: 06/20/2025
Please see attached.
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a new Frigidaire oven from Lowes 2 months ago. Within a few weeks the oven started not to heat properly and failed to maintain temperature. A Frigidaire in house technician came to my home checked everything out including the voltage going to the oven and it was fine. He ordered parts for it and scheduled another visit to install the new parts and came back and completed installation of the new parts. A couple days later we tried the oven again and its still not heating properly we set the temperature to 400 it cooks anywhere from 325 to 350 we set a temperature to 500 it will cook at 440 its always about 50 degrees off and stuff takes forever to cook. I called again today to schedule another technician visit and the ***resentative scheduled it then tried to sell me on the extended warranty I said no. Within 10 minutes I get an email about confirmation of the extended warranty purchase for ******. I called back immediately and spoke to another *** and they put me on hold to remove the extended warranty. Then a women speaking Spanish was on the line wouldnt acknowledge I didnt speak Spanish and just hung up on me. In absolutely disgusted with all of this as our brand new over we paid well over ****** for isnt working correctly and is a complete lemon and I got sold on an extended warranty I said NO to and when you speak to anyone they dont know what there doing and dont listen. At this point I have to wait another week before a technician comes out and we cant use our oven. I really need this oven ***laced at this point.
Business Response
Date: 06/18/2025
Please see the attached response
Customer Answer
Date: 06/18/2025

I am rejecting this response because:

So you sell me a brand new stove that has issues I have had service techs from Frigidaire at my home 3 times and the June 23rd 2025 visit will be the 4th visit in 2 months. This is absolutely an unacceptable response. The fact that your customer service tried selling me the extended warranty to ensure it would get replaced is absolutely disturbing.
Business Response
Date: 07/01/2025
Please see the attached response
Customer Answer
Date: 07/01/2025

I am rejecting this response because:

Technician even knows theres a problem with the stove but he doesnt have the authority to replace it. Im absolutely disgusted with this company. I was supposed to have a visit last week and guess what the tech no call no showed because even though I was on the schedule they never dispatched anybody so I have to now wait another week without a stove and wait until July 8th. We are not looking for anything free we are looking for our stove to work properly which it hasnt since day one and the stove is only 3 month old. Im tired of the runaround and Im pretty disturbed how non committed electrolux/ Frigidaire is to there own products and there issues. Just fix it

Business Response
Date: 07/06/2025
Please see the attached response.
Customer Answer
Date: 07/06/2025

I am rejecting this response because:

The technician knows there is a problem with the oven. Hes even talked to Frigidaire engineers. The fact that youre not standing behind, your product is actually really disturbing. I wouldve already brought it back if Lowes didnt have a 48 hour return window for an oven. I can guarantee this. I will never ever buy another Frigidaire product again. **************** is horrible. All youre doing is keep going around around in circles For an oven that was bought at the end of April. That is only three months old. All theyre doing is throwing parts at it. Its a dud theres something wrong with it. Even the technician says it sometimes happens. But I can guarantee you this if I bought the extended warranty, you wouldve replaced it immediately. I am absolutely horrified how bad of an experience this is The fact that we cant cook or use on our own brand new 3 month old oven is disgraceful
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
bought new frigidaire fridge on sale for $700 on 5/1/25. fridge frost up and frigidaire sent out repairman who replaced ice dispenser. next day fridge still frosting up and shelves were falling off supports. called frigidaire again, sent out another repairman who classified fridge as unrepairable thinking fridge is warped and that frigidaire would send out a new fridge of same or greater size and design. repairman said that frigidaire would send out a new fridge. I called frigidaire to make sure repairman turned in report. frigidaire said it would take 5 to 7 days for a response. On day 8 I called for update. customer service said no update but would escalate it that it would take another 5 to 7 days. writing of this complaint is day 8 with no update.
Business Response
Date: 06/17/2025
Please see attached.
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have maintaind an Extended Warranty on my Electrolux Undercounter D/W since the Manufacturer Warranty ended in March 14th 2020. As you can see my Extended warranty expires April 23, 2028. After the first unfulfilled appointment waiting 8 - 5pm, another appt was generated and an Electrolux Technician came out. His name was ******, he was unable to fix the dishwasher and ordered parts to come to my home. He also scheduled a return appointment for the following Thursday. The parts arrived as ordered, however, the Technician never arrived. I reported the missed appointment, they rescheduled and again no Technician. I again reported the missed appointment by the Technician, Electrolux escalated my case and scheduled for another Technician his name was ******, to come out each time 8 - 5pm. I again reported that the Technician did not come out, they apologized and stated they will reach back out to the escalation team; offered there was talk about replacing the dishwasher and or setup another 8-5 appointment. I have paid for an extended warranty TWICE, 3-years each time. I have a total of 3 appliances covered under an extended warranty: Gas Platform, oven, and dishwasher. I have been investing a lot of money maintaining these warranties. This is my first service call using one of my extended warranties. I NEED ASSISTANCE!
Business Response
Date: 06/19/2025
Please see the attached response
Customer Answer
Date: 06/20/2025

I am rejecting this response because: I NEVER DECLINED TO CONTINUE WITH SERVICE. ELECTROLUX NEVER PROVIDED A SERVICE TECHNICIAN TO COMPLETE REPAIRS. THE LAST SERVICE PROVIDER THEY CLAIMED THEY CONTACTED REFUSED TO SERVICE WYLIE, AND INDICATED THEY TOLD THIS TO ELECTROLUX. WHEN SETTING UP THE APPOINTMENT. I AM IN NEED OF SERVICE AND WANT MY DISHWASHER TO BE REPAIRED!!!

Business Response
Date: 06/25/2025
Please see the attached response
Customer Answer
Date: 07/08/2025

I am rejecting this response because:
From: fajjaj <*********************************>
Sent: Monday, July 7, 2025 7:19 PM
To: ****** ********** <************************************************************************************>
Subject: RE: ELECTROLUX COMPLAINT CASE ID ********

I have not received any response.

Business Response
Date: 07/10/2025
Please see the attached response
Customer Answer
Date: 07/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Frigidaire refrigerator from ********** of 10/31/2024 for $2,135.16 with a 1 year warranty. Within a day of having my appliance (delivered 11/6/2024), I noticed the water dispenser continuously dripped. I called ***************************** said this is normal. I also scheduled an appt with **********. Stated I needed a replacement refrigerator. I called Frigidaire. They did nothing.Within weeks, I could tell my freezer was failing. Called Frigidaire again. They set up an appointment with ********* Appliance Repair. He came to my home and stated I needed new parts. Frigidaire again didn't do anything. ************* machine/water completely died & is currently st 73 degrees. The middle drawer for beverages is the same.The refrigerator beeps continuously & is currently around 36 degrees. From here, I have called Frigidaire to speak to them on the phone and via online chat more than 10 times. They have made appointments with 3 separate companies. ********* Repair (5 appointments - he showed up once)Super service Center- they cancelled bc they don't work on freezers G&G - ****** came out & ordered all new computers for the refrigerator. Was supposed to be back in 2 weeks. Never came. They scheduled a new appointment for 6/3/2025 which they rescheduled again. Dates scheduled: 1/30/25, 2/28/25, 3/12/25, 4/22/25, 4/29/25, 4/30/30, 5/9/25 Some were no shows. My appliance has been looked at more than three times with more than 3 work orders. Frigidaire claims there aren't enough work orders. Nefligence and lying on their part as I have my four children and I wasting ************* Frigidaire has repeatedly told me that I need more people to come look at the appliance and there's nothing more that they can do for me. I am a single mother of four minors and we have not had a working refrigerator or freezer for months. I grocery shop every other day because I can't store food. Please help me to get a refund/replacement. I should get both at this point.
Business Response
Date: 06/19/2025
Please see the attached response.

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