Complaints

This profile includes complaints for Electrolux's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Electrolux

  10200 David Taylor Dr Charlotte, NC 28262-2373

  
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  Electrolux

  1458 Columbia Ave Castlegar, BC V1N 3K3

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  Electrolux Corporation

  1018 North Liberty Elgin, IL 60120-2435

• 

  Electrolux Corporation

  6602 Barrington Rd. Bartlett, IL 60133-3900

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  Electrolux Corporation

  188 S NW Highway Cary, IL 60013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new construction house June 11, 2024. All of the appliances were new with a warranty. The dishwasher started leaking in February 2025. I had an appliance repair person come April 18, 2025 and he stated I would need a new dishwasher due to tan issue with the frame. I then called Frigidaire who sent their own technician on April 24, 2025 who confirmed that there was a hole in the stainless steel frame. He took pictures and video and video chatted with Frigidaire to show them the issue and confirm it needed to be replaced. After multiple phone calls and chats with their agents through their website, we have made no progress. Every time I contact them I am told to call back in another 7-10 business days and someone will answer my questions then.

  Business Response

  Date: 06/20/2025

  Please see attached.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new Frigidaire oven from Lowes 2 months ago. Within a few weeks the oven started not to heat properly and failed to maintain temperature. A Frigidaire in house technician came to my home checked everything out including the voltage going to the oven and it was fine. He ordered parts for it and scheduled another visit to install the new parts and came back and completed installation of the new parts. A couple days later we tried the oven again and its still not heating properly we set the temperature to 400 it cooks anywhere from 325 to 350 we set a temperature to 500 it will cook at 440 its always about 50 degrees off and stuff takes forever to cook. I called again today to schedule another technician visit and the ***resentative scheduled it then tried to sell me on the extended warranty I said no. Within 10 minutes I get an email about confirmation of the extended warranty purchase for ******. I called back immediately and spoke to another *** and they put me on hold to remove the extended warranty. Then a women speaking Spanish was on the line wouldnt acknowledge I didnt speak Spanish and just hung up on me. In absolutely disgusted with all of this as our brand new over we paid well over ****** for isnt working correctly and is a complete lemon and I got sold on an extended warranty I said NO to and when you speak to anyone they dont know what there doing and dont listen. At this point I have to wait another week before a technician comes out and we cant use our oven. I really need this oven ***laced at this point.

  Business Response

  Date: 06/18/2025

  Please see the attached response 

  Customer Answer

  Date: 06/18/2025

   
  I am rejecting this response because:
  
  So you sell me a brand new stove that has issues I have had service techs from Frigidaire at my home 3 times and the June 23rd 2025 visit will be the 4th visit in 2 months. This is absolutely an unacceptable response. The fact that your customer service tried selling me the extended warranty to ensure it would get replaced is absolutely disturbing. 

  Business Response

  Date: 07/01/2025

  Please see the attached response 

  Customer Answer

  Date: 07/01/2025

   
  I am rejecting this response because:

   

  Technician even knows theres a problem with the stove but he doesnt have the authority to replace it. Im absolutely disgusted with this company. I was supposed to have a visit last week and guess what the tech no call no showed because even though I was on the schedule they never dispatched anybody so I have to now wait another week without a stove and wait until July 8th. We are not looking for anything free we are looking for our stove to work properly which it hasnt since day one and the stove is only 3 month old. Im tired of the runaround and Im pretty disturbed how non committed electrolux/ Frigidaire is to there own products and there issues. Just fix it 

  
  

  Business Response

  Date: 07/06/2025

  Please see the attached response.

  Customer Answer

  Date: 07/06/2025

   
  I am rejecting this response because:
  
  The technician knows there is a problem with the oven. Hes even talked to Frigidaire engineers. The fact that youre not standing behind, your product is actually really disturbing. I wouldve already brought it back if Lowes didnt have a 48 hour return window for an oven. I can guarantee this. I will never ever buy another Frigidaire product again. **************** is horrible. All youre doing is keep going around around in circles For an oven that was bought at the end of April. That is only three months old. All theyre doing is throwing parts at it. Its a dud theres something wrong with it. Even the technician says it sometimes happens. But I can guarantee you this if I bought the extended warranty, you wouldve replaced it immediately. I am absolutely horrified how bad of an experience this is The fact that we cant cook or use on our own brand new 3 month old oven is disgraceful
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought new frigidaire fridge on sale for $700 on 5/1/25. fridge frost up and frigidaire sent out repairman who replaced ice dispenser. next day fridge still frosting up and shelves were falling off supports. called frigidaire again, sent out another repairman who classified fridge as unrepairable thinking fridge is warped and that frigidaire would send out a new fridge of same or greater size and design. repairman said that frigidaire would send out a new fridge. I called frigidaire to make sure repairman turned in report. frigidaire said it would take 5 to 7 days for a response. On day 8 I called for update. customer service said no update but would escalate it that it would take another 5 to 7 days. writing of this complaint is day 8 with no update.

  Business Response

  Date: 06/17/2025

  Please see attached.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have maintaind an Extended Warranty on my Electrolux Undercounter D/W since the Manufacturer Warranty ended in March 14th 2020. As you can see my Extended warranty expires April 23, 2028. After the first unfulfilled appointment waiting 8 - 5pm, another appt was generated and an Electrolux Technician came out. His name was ******, he was unable to fix the dishwasher and ordered parts to come to my home. He also scheduled a return appointment for the following Thursday. The parts arrived as ordered, however, the Technician never arrived. I reported the missed appointment, they rescheduled and again no Technician. I again reported the missed appointment by the Technician, Electrolux escalated my case and scheduled for another Technician his name was ******, to come out each time 8 - 5pm. I again reported that the Technician did not come out, they apologized and stated they will reach back out to the escalation team; offered there was talk about replacing the dishwasher and or setup another 8-5 appointment. I have paid for an extended warranty TWICE, 3-years each time. I have a total of 3 appliances covered under an extended warranty: Gas Platform, oven, and dishwasher. I have been investing a lot of money maintaining these warranties. This is my first service call using one of my extended warranties. I NEED ASSISTANCE!

  Business Response

  Date: 06/19/2025

  Please see the attached response 

  Customer Answer

  Date: 06/20/2025

   
  
  I am rejecting this response because: I NEVER DECLINED TO CONTINUE WITH SERVICE.  ELECTROLUX NEVER PROVIDED A SERVICE TECHNICIAN TO COMPLETE REPAIRS.  THE LAST SERVICE PROVIDER THEY CLAIMED THEY CONTACTED REFUSED TO SERVICE WYLIE,  AND INDICATED THEY TOLD THIS TO ELECTROLUX. WHEN SETTING UP THE APPOINTMENT.  I AM IN NEED OF SERVICE AND WANT MY DISHWASHER TO BE REPAIRED!!!
  
  
  

  Business Response

  Date: 06/25/2025

  Please see the attached response 

  Customer Answer

  Date: 07/08/2025

   
  I am rejecting this response because:
  From: fajjaj <*********************************> 
  Sent: Monday, July 7, 2025 7:19 PM
  To: ****** ********** <************************************************************************************>
  Subject: RE: ELECTROLUX COMPLAINT CASE ID ********
  
  I have not received any response. 
  
  

  Business Response

  Date: 07/10/2025

  Please see the attached response 

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Frigidaire refrigerator from ********** of 10/31/2024 for $2,135.16 with a 1 year warranty. Within a day of having my appliance (delivered 11/6/2024), I noticed the water dispenser continuously dripped. I called ***************************** said this is normal. I also scheduled an appt with **********. Stated I needed a replacement refrigerator. I called Frigidaire. They did nothing.Within weeks, I could tell my freezer was failing. Called Frigidaire again. They set up an appointment with ********* Appliance Repair. He came to my home and stated I needed new parts. Frigidaire again didn't do anything. ************* machine/water completely died & is currently st 73 degrees. The middle drawer for beverages is the same.The refrigerator beeps continuously & is currently around 36 degrees. From here, I have called Frigidaire to speak to them on the phone and via online chat more than 10 times. They have made appointments with 3 separate companies. ********* Repair (5 appointments - he showed up once)Super service Center- they cancelled bc they don't work on freezers G&G - ****** came out & ordered all new computers for the refrigerator. Was supposed to be back in 2 weeks. Never came. They scheduled a new appointment for 6/3/2025 which they rescheduled again. Dates scheduled: 1/30/25, 2/28/25, 3/12/25, 4/22/25, 4/29/25, 4/30/30, 5/9/25 Some were no shows. My appliance has been looked at more than three times with more than 3 work orders. Frigidaire claims there aren't enough work orders. Nefligence and lying on their part as I have my four children and I wasting ************* Frigidaire has repeatedly told me that I need more people to come look at the appliance and there's nothing more that they can do for me. I am a single mother of four minors and we have not had a working refrigerator or freezer for months. I grocery shop every other day because I can't store food. Please help me to get a refund/replacement. I should get both at this point.

  Business Response

  Date: 06/19/2025

  Please see the attached response.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I purchased a refrigerator from Frigidaire in June 2024. I have been having issues with this refrigerator since May 2nd as it has not worked. I filed a request with Frigidaire and they sent out a technician. The technician said he needed to order parts which was installed 2 weeks ago. So for 2 weeks I had a non functioning refrigerator and had to throw away $100's of food. I have the receipt to show the purchase made. Within a few days of the unit repaired it stopped working within 3 days or so. I contacted the manufacturer and they sent technicians a couple of times after that and the issue has still not been resolved. The recent visit on May 30th from a technician said that the compressor needed to be replaced and the previous technicians had not replaced the compressor. I have called the manufacturer several times requesting for a refund as I have had a non-functioning refrigerator for over a month now. I would like a refund and NOT a replacement as I do not trust the brand any more. Given that it is summer and with kids in the house, it has been really frustrating that the refrigerator has not been working and the manufacturer is not cooperating at all. I would appreciate an amicable settlement to this issue.

  Business Response

  Date: 06/18/2025

  Please see the attached response 

  Customer Answer

  Date: 06/18/2025

   
  
  I am rejecting this response because:
  As the refrigerator was not operational for over 30-days, food had to be purchased every day for the family and those bills total well over $1000 for which $100 was provided by Electrolux which is unacceptable! How is it even possible to store any perishable food without a refrigerator?? I understand there are policies but there should also be basic human considerations in these situations considering that Electrolux is a large organization with multiple resources that could assist in these situations. How can you expect food to be ordered from outside when feeding children for a period of over 30 days? I would prefer that my purchase is refunded or at least replace with a French door refrigerator to make up for all the food that had to be purchased. I believe this is a very reasonable ask. 

  Business Response

  Date: 06/23/2025

  Please see the attached response 

  Customer Answer

  Date: 06/23/2025

   
  
  I am rejecting this response because: I understand your policy and your position. However it has been over 7 weeks since the issue started. I have received no information on the timing for the replacement refrigerator, only promises and no action yet. 

  I would request that the replacement refrigerator be delivered to an alternate address a few miles away from where the current non-functional model is located and the non-functional unit be picked up from the current location. Given all the inconveniences that I have been through for the past 2 months, with the non-functional refrigerator, this is the least I would expect the manufacturer to do.

  Thank you!

  
  

  Business Response

  Date: 06/29/2025

  Please see the attached response 

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I purchased a five-year extended warranty for my Frigidaire dishwasher from Electrolux on March 19, 2025, for $244.63. According to the warranty, after 60 days of purchase, I can schedule in-home repair service for the dishwasher.I scheduled my first repair appointment on May 19, and the customer service representative set it for May 20. But on the morning of the appointment, I received a message saying it was canceled. I contacted customer service again to reschedule and was given a new appointment date for May 28. On that day, I waited the entire day, but no one showed up. I contacted customer service for a third appointment, which was set for June 2, and again, I waited the whole day with no technician arriving.These three canceled or missed appointments have left me completely disappointed. When I asked for a refund, I was told it was not possible. Thats why Im reaching out to you for help.

  Business Response

  Date: 06/17/2025

  Please see the attached response.

  Customer Answer

  Date: 06/17/2025

   
  
  I am rejecting this response because: 

  
  Thank you for your response regarding BBB Case Number 23409861.
  I must strongly disagree with your statement that “no one was home” during the 5/20/2025 service appointment. I was at home the entire day specifically waiting for the technician. No one rang the doorbell or called me at any time. Claiming the technician came by without any proof or communication is completely unacceptable and feels like an excuse to avoid responsibility.
  Furthermore, your service team scheduled repairs with me on three separate occasions, and I stayed home each time — yet not a single visit happened, nor did I ever receive a technician’s phone call. Each time I contacted customer service afterward, I was met with vague responses like “we can’t see what happened” and was never given any reason why no one showed up. I repeatedly requested contact information for the technician so I could ensure the appointment would go smoothly, but that request was denied every time.
  Your customer service team originally refused to process a refund when I asked. Only after speaking with a manager was a partial refund offered. I do not accept a partial refund. Given the circumstances — three failed repair appointments, three months of hand-washing dishes, and countless hours wasted — I am requesting a full refund for the extended warranty.
  Lastly, receiving a message implying that someone came but I wasn’t home — without any contact attempt or proof — feels deeply disrespectful. I took time out of my schedule multiple times and received no explanation, no resolution, and no accountability.
  Please escalate this issue appropriately and confirm that a full refund will be issued. I expect a professional resolution to this matter.
  Sincerely,
  Tongle Lin
  
  

  
  

  Business Response

  Date: 06/21/2025

  Please see the attached response

  Customer Answer

  Date: 06/23/2025

   
  
  I am rejecting this response because:
  Hi Chanel,
  Thank you for your response.
  If necessary, I am able to retrieve my phone call records from my carrier to confirm that I did not receive any calls from unfamiliar numbers during the scheduled service window. Furthermore, each time I needed to reschedule, it was I who proactively contacted your online chat agents. At no point did your team ever reach out to me first, despite your claim of multiple rescheduling attempts. I truly find it remarkable how far from reality your version of events is.
  Additionally, I request that the refund of $244.63 be returned to the original payment method — the credit card used for the transaction — rather than being issued as a virtual prepaid card via email. That was never my preferred method of reimbursement.
  I hope this matter can be resolved properly and promptly.
  Sincerely,
  Tongle Lin
  

  Business Response

  Date: 06/29/2025

  Please see the attached response

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2024, ********** installed a brand new Frigidaire refrigerator (GRMG2272CF, **********) that I purchased through them.The refrigerator did not even make it a year. It has been nothing but problems and I have had multiple Frigidaire contracted appliance repairmen come check out the unit nearly 10 times. The second to last visit, the repairmen replaced so many parts in the fridge that the boxes stacked are taller than the fridge. All the repairmen that came, the repair company, and even customer service (recorded on call) from **********************/ ********************** say the unit should be replaced. the repairmen are frustrated with the Frigidaire tech support who seem dismissive and not helpful in resolving the issue. The techs were argumentative on the phone with the repairmen. There were times when the techs were talking about replacing parts that would take nearly all day as if they could be replaced in minutes. Needless to say the repairmen replaced all the parts and the unit is still not functional. The service company is waiting a week for a response from Frigidaire. The repairmen states it is hard to put through a report to replace the unit because the Frigidaire keeps giving him the run around and his report is not being accepted. The techs want him to change parts again and don't accept his report. Meanwhile, I am stuck two months with a lemon refrigerator and they made me buy extended warranty needlessly due to it nearing a year. I don't have a working fridge; have had to take multiple days off for the sake of having the unit repaired. This has cost me insurmountable grievances and prevented the refrigeration of vital medicines.The time for repair is over. I will accept a return or refund of this fridge, which is the least expensive option for Frigidaire Electrolux. My next step will be to pursue a claim under the ************ CONSUMER WARRANTY ACT, which covers appliances sold in **********. $1,998.00 Price of unit+$185.99 Warranty = $2,183.99 Total

  Business Response

  Date: 06/18/2025

  Please see attached.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* brand new front load washing machine, gas dryer with pedestals and took possession of them on 03/02/25. From the first load on day 1 I've had problems with the washing machine. The liquid detergent compartment has water in it after the cycle has completed and the wash is done. It should be empty. Water spills over to the sides of drawer as well. Technicians have been out to my house 3 times to fix it and the last time they got an Electrolux technician on the telephone and was advised that this is "normal". I've requested a manager from Electrolux to call me a few times; however, I never receive a return call. The customer service representative is telling me that they won't replace it until they determine that it can't be fixed. I've already had to take time off work on several occassions for this and I can't do it indefinitely. I bought a matching set (washer/gas dryer) with pedestals and if they won't replace my washing machine, then I want a full refund for both ******************** so I can go purchase something else. That amount would be $2,524.85

  Business Response

  Date: 06/16/2025

  Please see the attached response 

  Customer Answer

  Date: 06/17/2025

   
  
  I am rejecting this response because:  Royal Appliance completed their service as far as they could go because your technicians couldn't help them with any other way to fix this machine.   Electrolux tech told Royal Appliance tech over the phone that the water was "normal".  I called Electrolux directly after that to advise them that I wasn't satisfied with the large amount of water being left in the chamber after the cycle is complete.  The chamber is almost full of water and this is NOT NORMAL.  You can't even put liquid detergent in this chamber to start a new load unless you take it to the sink and empty it.  I requested a manager call me back and I never received a return call.  Yes, there is a 1 year warranty and I have tried to get my machine fixed through your warranty.  However, this is the same issue I've had since I bought the machine.  Your certified technicians have been out to my home numerous times, they have replaced parts, talked to your technical service technicians on the phone while in my home, made other adjustments and done other things to attempt to repair my machine, but they were not able to fix this problem.  This is NO LONGER A WARRANTY ISSUE, this is a MANUFACTURER'S DEFECT ISSUE. I paid a lot of money for a brand new machine, a machine that I love, and it hasn't worked right from DAY 1. Consumers are protected from Manufacturer's Defective products and I will not settle for a machine that does not work properly.  
  
   

  Business Response

  Date: 06/22/2025

  Please see the attached response 

  Customer Answer

  Date: 06/25/2025

   
  
  I am rejecting this response because: as I stated previously, the amount of water being left in the liquid detergent chamber is definitely not the washer’s normal operation. There is so much water left in the chamber that I physically have to take the chamber to my kitchen sink and empty it so I can then add liquid detergent to do another wash. Although it is supposed to siphon the water out, it is not functioning properly and leaves a large amount of water in the chamber as shown in the pictures provided. I also have videos of this process but I can’t upload the videos. 
  

  I decided to purchase Electrolux appliances because I have purchased several vacuum cleaners from Electrolux in the past and have never had a problem with any of them  I still own one and love it. I thought I would show my customer loyalty and purchase my new appliances from you and I am now an extremely disappointed and dissatisfied customer.  

  At this time I am requesting an RA # so I can return my appliances.  Since I purchased this as a washer/dryer set, I expect both of them to be returned so I can then go purchase something that will actually work.
  

  I am prepared to take my complaint further if Electrolux continues to refuse to do anything about your faulty appliance. I will be contacting the Federal Trade Commission, I will file a compliant with the Attorney General of Texas, and am currently looking into the Magnuson-Moss Warranty Act. I am also prepared to post bad reviews on your product on every forum that I can find.
  

  Please show the consumers that you actually care about the people that purchase your products and do the right thing  

  
  

  Business Response

  Date: 06/30/2025

  Please see the attached response 

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 10th we received a call about our refridgerator in our rental house that had stopped cooling and we started making calls to Fridgidaire then (read texts) . We both continued to make phone calls and *********** keeps telling us a technician will be out in 2-5 days. Then they said they cannot find a technician in the area and sold me an extended warranty for two more years. Then they ignored me and just put me (******) on hold (for 30 minutes) as they knew I was wanting a resolution. They never answered my questions and so I got online today to find out if I could schedule someone that way. The virtual assistant made a ticket today but told me there aren't any technicians. Please have them get up to ********************************** ASAP to repair the new refridgerator or give us a new one at this point if there aren't any techs. Thank you

  Business Response

  Date: 06/17/2025

  Please see the attached response