Reviews

This profile includes reviews for Electrolux's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Electrolux has 30 locations, listed below.

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  Electrolux

  10200 David Taylor Dr Charlotte, NC 28262-2373

  
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  Electrolux Corporation

  126 S. Myrtle Villa Park, IL 60181-2643

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  Electrolux Corporation

  11007 S. Kedzie Chicago, IL 60655-2221

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  Electrolux

  6000 Perimeter Dr RTS UTF 01.20.15 Dublin, OH 43017-3233

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  Electrolux Corporation

  11044 S Kedzie Chicago, IL 60655-2222

Review Details

• Review fromkim b

  Date: 10/16/2024

  1 star
  my refrigerator is less then 1 year old. has broke 4 times. cannot get help.

• Review fromMichaeline P

  Date: 10/14/2024

  1 star
  I've read all the complaints, even the ones issued with the BBB, and am starting to wonder WHY Frigidaire is still allowed to do business in the ***! It's shameful that so many people have hardships over a refrigerator that should work for ***** years without a hitch. So here is my complaint: Bought a house in 2018 which had all new appliances with the kitchen remodel. April 2021, the fridge (Frigidaire) looses cooling in both the freezer and fridge. Must use Frigidaire's repair service, and when he tried to fix and part broke, they did honor and replace the entire refrigerator. It's now 9/27/24 and the new one starts with the same issue...quits cooling in the refrigerator area. Different repair company from Frigidaire comes, says main board isn't reading sensor, so has to order new main board, 5-7 business days because they don't have the part in stock. Next appt 10/8/24, brings board and finds out it's the fan. Again, has to order because not in stock. In the meantime, living out of a cooler and wine fridge, and buying ice every other day. Over this past weekend, freezer is now acting up, so have to ask neighbors to help with frozen items. Called repair company this morning to tell them about the freezer and that they may need another fan for Wednesday's repair appt (10/16). This refrigerator is only 3 years old! And because it's a counter depth, choices are limited. I am having a hard time with the WHY. Why is this refrigerator still for sale? Why doesn't Frigidaire address all the issues and understand there is something very wrong with these refrigerators? Are these parts from ***** or a 3rd world country? Having to live out of a cooler for 3 weeks is ridiculous, and if Frigidaire will only allow you to work with THEIR repair companies, then parts should be stocked!!! The one good thing is that I have a 90 day warranty (already paid by me), so if it takes a dozen times, fine by me! But the parts are not covered and they are not cheap!!!

• Review fromDustin B

  Date: 10/11/2024

  1 star
  I called customer service to order an accessory to my Frigidaire fridge. After I described what I was wanting the representative acted like he knew exactly what I wanted and tried to push the order through. After asking him multiple times to explain what he was sending, I got the sense he wasnt sending the right thing although he kept reassuring me it was the right part. I decided to trust his expert judgement so I made the purchase. When it arrived (much later than the representative promised) I opened the box and of course it was not what I described that I wanted. I called customer service and they said they would send me a shipping label to my email and it would take a day or two to receive it. Shipping label never came. Called again a week later, they promised the same thing. Never came. Called a third time, and they said they would send the label in the mail and to expect it in 7 days or so. After two weeks of nothing arriving in the mail we call again, so frustrated to find out that they wont send a label after wasting a month of our time to return the item. Their customer service doesnt know what theyre doing. What kind of company makes a mistake then wont even try to make it right. Ill never buy a product from them again. Learn from my mistake.

• Review fromPaul M

  Date: 10/11/2024

  1 star
  Bought a new cordless unit September 2024. Product arrived defective. Will not turn on or charge. Company refused to refund the full purchase price for a 100% defective product. DO NOT purchase from Electrolux.

• Review fromSue T

  Date: 10/10/2024

  1 star
  I recently ordered the Ergorapido Pet Vacuum in ***** Red and received a VERY WELL used, blue vacuum. It was super dirty and banged up! Really, I can't believe they actually shipped this out to me as a new product! And they actually charged me a 10% restocking fee when I returned the item. The customer service *** didn't seem to care that I had ordered and paid for a new vacuum and received a very well used and wrong color vacuum. Never again will I purchase from this company. VERY disappointed. They used to be a decent company.

• Review fromJoseph G

  Date: 10/10/2024

  1 star
  622 negative reviews and counting. I am honored to be apart of that list. Electrolux/Frigidares customer servicer team/back office/escalations department has been awful and useless. At the end of July my Portable AC unit stopped working, only hot air and water splashing from the top. On aug 7 I received an email stating my warranty replacement was approved and that i should receive shipping details in 7-10 business days. For 2 months i contacted them countless times and was only given the resolution that its coming its coming. Ive been given 3 separate delivery dates It didn't arrive on any. Ive asked for a refund, at first im told no its there policy then lastly im told that they put in that i requested one. When my product did not arrive for the third and final time i receive no follow up despite multiple attempts to contact. Am i being ignored now? Is this how they treat paying customers? Apparently so. It was impressive to me how many similar reviews i saw. Its safe to say i am out my money and so is anyone else who purchases a product under the Electrolux company name. I will be purchasing literally any other companys appliances moving forward. Its a shame, you would think that a company as large as them could afford a refund but alas they are as cheap as their products apparently are. 0 STARS!

• Review fromVirginia C

  Date: 10/10/2024

  1 star
  I would give this company no stars if possible. I purchased a BRAND NEW Electrolux washer and dryer from Canadian Appliance Source. We found issues in the function of both appliances upon the first use of the machines. Electrolux was prompt in sending out an authorized repair person who reported that the washer needed a need speed module and the dryer needs new rollers. These are BRAND NEW machines for which I paid full price not a discounted rate for damaged goods. Neither the Canadian Appliance Source or Electrolux see the need to replace the machines. Yet I bought what I thought would be fully functioning machines. Neither companies see the need to compensate me in anyway for my inconvenience or the fact they sent me damaged goods instead for fully functioning appliances. This is not acceptable business practice.

• Review fromDiane W

  Date: 10/09/2024

  4 stars
  I have a complaint about a refrigerator going bad one month after I got it, I bought a refrigerator in July 2024 and when they brought it the door was on the wrong side and they changed it, neve the less my freezer collects ice on the door and inside of the freezer. A technician came out a couple .to times and replaced the Seal and next he told me to put a stick under the refrigerator

• Review fromXuejie Q

  Date: 10/09/2024

  1 star
  I bought a pair Electrolux washer (ELFW7437AW) and dryer (ELFE743CAW), which were delivered in April 2024. We didn't start to use them until September 2024. In just over a month, the washer door cannot lock to close. **************** is terrible, taking too long Electrolux had a appliance service company to repair my brand-new Electrolux washer under the manufacture's warranty. The company scheduled a technicians visit to my house. Two days later, a technician came to do the work. after spending about 10 minutes on inspecting the door issue, the technician told me the door lock needs to be replaced. However, it will take about 2 weeks to order the part. Once the part arrives, then they will call me to schedule a time for them to come to replace the malfunctional door lock.I am very upset since I must wait another two weeks or even loner to have my washer repaired. I am expecting the company to fix the washer in a week as the authorized service company has claimed their service is both of precision and prompt.

• Review fromEllen M

  Date: 10/09/2024

  1 star
  We ordered a washer/dryer unit directly from Electrolux on 9/12. We were told it would be delivered on 9/18. Changed work schedules. One confirmation email and then crickets. Called 4x and were put off each time about when the unit would actually be delivered. We ended up calling the delivery service directly( RXO?)They confirmed a delivery on 9/30. TWELVE DAYS LATER. The unit arrives and is hooked up and immediately leaks all over. We are so done with Electrolux at this point we sent it ******* communication since 9/30. We finally received an email today ( 10/9) saying that the return had been received and the refund processed. No money in our account. I had been reaching out via Instagram to get some sort of answer and now they are saying it will be another 3-5 for the refund to show up. Do not trust a word they say. What kind of business is this? I get more info about socks I order. Have a little respect for your customers. I dont even want to leave 1 star.