Reviews

This profile includes reviews for AAA Carolinas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AAA Carolinas has 13 locations, listed below.

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  AAA Carolinas

  3426 Toringdon Way Ste 300 Charlotte, NC 28277-3497

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  AAA Carolinas

  11338 N Community House Rd Charlotte, NC 28277-1978

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  AAA Carolinas

  13540 Steelecroft Pkwy Charlotte, NC 28278-7545

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  AAA Carolinas

  1740 Flat River Dr Charlotte, NC 28262-5319

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  AAA Carolinas

  2421 South Blvd Charlotte, NC 28203-5009

Review Details

• Review fromJoy R

  Date: 04/05/2023

  1 star
  My car broke down in a parking lot on a Wednesday afternoon. I was not towed to a mechanic until Thursday evening, over 24 hours later, despite calling AAA at least 5 times! Long story short, I was told that, because I was in a "safe location", I was "NOT A PRIORITY". Once the dispatcher finally called a towing company on my behalf, the tow truck arrived within an hour. This problem was not the towing company's fault. It was AAA's! I have been a member of AAA for ten years. I WILL NOT BE RENEWING MY MEMBERSHIP. TERRIBLE SERVICE!

• Review fromLamson N

  Date: 04/04/2023

  1 star
  Outrageously poor service! Ive been AAA member over thirty years, used their road services only a few times.. The last time was onThursday 3/30/2023 when I was locked out of my car after my hiking I called them for help around 11 am, expected one of their technician to call back. They never called me back!!! I called them again some time after 3pm; a ** phone operator could not give me a straight answer why I had not gotten any response. She suggested that I try to get other help and maybe AAA will reimburse me later??? Over thirty year with AAA, and have a AAA Plus membership. This is ridiculous, so poor service!!! And they got away with that!!!From ******

• Review fromJanice M

  Date: 04/04/2023

  1 star
  Locked keys in car on 4/3/2023. called AAA. I have been a member since ****. 4 hours later I received a call that someone was on their way!!!!! What has happened to this company?? Luckily my membership renewal is up this month......guess what...I will not be renewing. They blamed long wait on computer glitch. Not my problem. I am a single female, this is not a safe option for me anymore.

• Review fromIna S

  Date: 04/03/2023

  1 star
  I have been a member for 25 years and am so disappointed to have to post this:. Needed assistance with tow called at 9:43am, two hours later hearing nothing back I called asking why a tow service has not been contacted, or anyone text or update from AAA. In the end I had to call 3 times, over 3 hours later no call was made from dispatch for a tow. No one updated me or checked on me, I was told that they were having "technical difficulties" which is a ridiculous excuse for an emergency roadside assistance company ( one must wonder was I not told that from the beginning?) So I missed an entire day of work and finally got a help from a friend. So I pay $180.00 a year for both my husband and I for a service we hardly use (both own newer cars) and I was simply ignored. My renewal is in June and I am so sad to say it is obvious that I need to leave AAA. It is important to note that my car was at my home so thank god I was not in the middle of nowhere, when I mentioned this I was told "oh you would have been a priority" I then asked what difference would that make if your own dispatch **** is not getting back to you?, there was no answer for that.

• Review fromBo A

  Date: 04/03/2023

  1 star
  Last. Ight in the middle of knowhere in ** we called AAA for assistance! Almost a decade their customers! After 3.5 hours of waiting they said they can't provide us assistance!!!? Frozen with two small animals and with a broken car in the middle of nowhere! It was an emergency call!!! Unable to find any **** company and left alone and in dark, unsafe and with a remark call someone and we will reimburse!! Which is a lie!!! They never do!! And ,well there was no one to call! So AAA after a decade of being stupid finally we will stop being your customers! All you advertise is a lie and people slowly are starting to realize that! And people remember this ! AAA doesn't answer to emergency calls!!! There is no emergency for them! If you are stuck in the middle of knowhere they will leave you alone and without any assistance!!! And I'm struggling here not you use some very bad words!!

• Review fromKeith W

  Date: 04/01/2023

  1 star
  Absolutely the worst experience ever. I wish I could give these guys negative stars. Called this morning at 8:11 am to have a car towed. Thank God that it was my son's car and we were not stranded on the side of the road. I was told on the phone to get quicker service I needed to use the app on my phone. I have waited all day and then eventually got a call at 4;38 pm from the 800 number that I could not answer at the time, Immediately called back to the number only to be told that my incident report had been cancelled since I didn't answer. Said that the tow service would cancel in 5 minutes with no response but it took 15 minutes to get in touch with anybody. Once that I talked with ***** and figured out that after 9 hours, my claim would need to be resubmitted, I got forwarded to supervisor ****** who was no help at all. I was told that I was not a priority and that she let me know when the "provider" would be available to pick up my vehicle. It is now 6;15pm and I have heard nothing from these folks, Do not waste your money on this service because it is not a service that will help you. It will just leave you stranded. I will update as this saga continues.

• Review fromRebecca S

  Date: 04/01/2023

  1 star
  I have been waiting 8 hours for a flat tire repair. Ive called and havent received any further information. This is dangerous and unacceptable. We are long term members and will be canceling.

• Review fromRichard B

  Date: 04/01/2023

  1 star
  A (another) A (absolute) A (abomination). 2 experiences with AAA Carolinas in the past 5 days., both involving request for tow service. The first on Monday March 27, 2023 - a request to tow vehicle from shop in ************* to my home in *************, a distance of less than 10 miles. took over 2.5 hours and 3 phone calls to make it happen. Last night (March 31, 2023) a request for tow for another vehicle from *********, ** to my home in *************, a distance of 50+ miles. **** placed at 8:51 pm told wait would be 90 minutes. by 11 pm, we had no communication from AAA. Numerous phone calls yielded no more information. finally, on the 4th phone call wife was told they had not assigned the job to anyone. All this time wife and daughter are on the curb waiting for AAA to arrive. its getting later and later, feeling less and less safe.. Another call made and they were told no tow today. **** back tomorrow - maybe they could handle it again. When I heard this, it was my turn to try and get answers, which never came. This lack of customer ********************** for a premium paid membership is totally unacceptable. We were left on our own to get the vehicle back home.

• Review fromAl R

  Date: 03/30/2023

  1 star
  I called AAA at 11:30pm for roadside assistance (tow) and was told I would be called back by someone to schedule. I received no call after 30 minites and called again. I was told the same thing. Later around 3am, I was called asking if I still needed service. I indicated yes and was told I would be called between 7am - 8am for someone to schedule. I received no call and had to call again. AAA had to resubmit my request. Finally I received a tow around 9am. Later that day around 4:30, I received a text message saying a technician was on the way to tow my car. I called to cancel the tow since it happened early that morning and the representative was rude and short with me.

• Review fromBen C

  Date: 03/29/2023

  1 star
  Waited on the side of the road for over 4 hours. Got put on hold for over three hours total and got transferred whenever the work got too hard for them. Ridiculous waste of money. I ended up having to pay for the tow truck out of pocket anyways.