Business Profile

Trucking Transportation Brokers

RXO

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for RXO's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

925 total complaints in the last 3 years.
510 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/16/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a dryer from ** and selected a delivery date. Didnt know they contracted through RXO. New delivery date was set for 2 weeks after we ordered. RXO changed the date by a week. We received the delivery window the evening before between 3-7pm. Its a new house that were slowly moving into and currently live over an hour away. They showed up 1.5 hours early. Instead of checking in to see if they can come back later, they are returning the item back to the holding center and we have to select a new date. When you call the available number, the representatives are incompetent and keep transferring you back to ** instead of trying to solve the issue.
Business Response
Date: 05/20/2025
Hello,
We are very sorry your the team arrived early which caused this delay. We were able to connect with you directly and schedule your order for Monday 5/19 and partner with you until the delivery was completed. Thank you for your feedback.
Initial Complaint
Date:05/15/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lowes/RXO delivery driver caused $3,600 worth of damages to my yard and sod. Filed a claim and was denied due to the driver saying he got my wife's permission. He lied and he didn't. When I confronted him on the phone he admitted that. I am going to continue to seek reimbursement for the damages done to my property and RXO and ***** negligence to own up to their own mistakes. Lowes delivery driver that denied responsibility is named *** and his number is ************
Business Response
Date: 05/22/2025
Hello,
We are very sorry for the expiernece you have had to this point with this claim. We have gotten this claim addressed and will continue to push this until resolution.
Initial Complaint
Date:05/12/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My family purchased a washer/dryer from a major brand. The last mile delivery and installation was through RXO. Delivery arrived in the stated time window. We advised installer not to connect hot water line. They attempted to connect it against our advice and broke the water pipe. We had to shut off water to our home that has a toddler. Installer promised to have someone stop by the same day to repair the water pipe and gave us their number. Seven hours later we texted and called. We have not received a response and are still without water. When we contact RXO for a solution or update only to be told to wait for an email. No water to wash hands, flush toilets or make dinner.Still awaiting email.
Business Response
Date: 05/13/2025
Hello,
We are very sorry that the delivery team damaged your home and that they told you someone would be by to repair. We have connected with you and let you know that we will compensate you for the plumber that you hire to repair your home. We will stay connected until this has been resolved.
Initial Complaint
Date:05/09/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Refrigerator 3 months before to get it delivered on May 10th 2025. However on May 9th 2025 around 8PM they send a email and message to schedule it again and now the dates available are not before 19th. I moved to a new house and need refrigerator to get delivered asap to live in normal condition this is unacceptable and inhuman. They even didnt tell the reason for the delay.
Business Response
Date: 05/12/2025
Hello,
We are very sorry this delivery was not able to be completed on 5/10 as planned. We got this addressed at your local facility and reached out to you directly. We rescheduled your delivery for today 5/12 per your request and have confirmed with you that this delivery has now been successfully completed. Thank you for your feedback.
Customer Answer
Date: 05/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:04/30/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 16, 2025, RXO delivered and installed a new GE washer at my home in ******, *******, on behalf of Lowes (Order #******************). Within minutes of the washer being turned on, it catastrophically failed flooding my upstairs laundry room and causing water to leak through the floor into the kitchen ceiling below. This resulted in significant property damage to the ceiling drywall, baseboards, electrical fixtures, and flooring. I initiated a formal property damage claim (Claim #******) with RXO on April 21, 2025, providing written statements, photographs, and a request for a licensed contractor to assess the ********* of April 30, 2025, RXO has failed to:Assign or send a licensed contractor to inspect the damage Provide any written response or acknowledgement of our repair request Communicate a decision about claim responsibility or status Refund the $116.98 paid for installation and haul-away, which was not completed properly My wife received a phone call from one of the delivery drivers stating the issue may have been caused by a manufacturer defect. However, RXO has provided no evidence confirming this or absolving them of liability.Desired Resolution:1.Formal response from RXO acknowledging Claim #****** and responsibility for coordinating repairs.2.Assignment of a licensed contractor to assess and mitigate water damage at RXOs expense, or authorization for me to hire my own contractor and submit the invoice for reimbursement.3.Full refund of $116.98 for the failed installation and haul-away service.4.Written determination or documentation clarifying whether RXO or the manufacturer (**) is being held responsible for the damages caused.We are willing to cooperate and resolve this amicably, but we need RXO to engage in the process and uphold its responsibility as the delivery and installation provider. The lack of follow-up, accountability, and basic customer service is unacceptable given the nature of the damage.
Business Response
Date: 05/05/2025
Hello,
We are very sorry for the expiernece you have had with RXO to this point. This claim has been escalated to the RXO Claims team for immediate review and resolution. We will reach out to you directly with further updates and information.
Customer Answer
Date: 05/12/2025

I am rejecting this response because:
On May 8, 2025, I received a phone call from Mr. *** ****, Senior Director at RXO, who oversees delivery operations for the state of *******. Mr. **** acknowledged the communication breakdown and apologized for the delay in addressing the matter. He provided his direct contact information and confirmed that RXO is now actively pursuing resolution.
During the call, Mr. **** advised us to:
1.     Obtain a professional quote from a licensed contractor of our choosing to assess and document the full extent of the water damage.
2.     Ensure the contractor performs a moisture test on affected drywall and structural elements.
3.     Email the formal quote to him at ******************************************************************************************** for claim processing and comparison with RXOs selected contractor (to be assigned shortly).
4.     Visit ********************** and request a refund of the $116.98 installation and haul-away charge as an XDT refund, referencing ***** (XDT Manager) at ************ for any questions.
Mr. **** indicated that RXO will also arrange for their own contractor to inspect the property and provide a quote. Assuming the estimates are in reasonable alignment, RXO will move forward with repairs or settlement.
While this case is still open, I do appreciate Mr. ***** personal outreach and willingness to correct course. His involvement has opened a direct line of communication, and I am hopeful we will now be able to bring this matter to resolution efficiently.
I will continue to keep the BBB updated as progress is made and appreciate your ongoing oversight in this matter.
Sincerely,
******* A. *******

Business Response
Date: 05/14/2025
Hello,
Thank you for the feedback as we continue to push to get this claim resolved.
Customer Answer
Date: 05/14/2025

Good afternoon Ms. ******************** writing to provide an update on BBB Complaint #******** regarding RXO and our ongoing effort to resolve property damage stemming from a failed appliance installation.
As of May 14, 2025, I have been in direct contact with Mr. *** ****, RXOs Senior Director overseeing Georgia operations. Mr. **** has confirmed that he is working to coordinate a qualified contractor to inspect the damage at our home and that he is pushing for the delivery team to utilize their insurance to resolve the claim through the proper channels. He indicated that a contractor may be assigned as soon as this week.

Additionally, I was able to secure the $116.98 refund from Lowes for the failed installation, with guidance provided by Mr. ***** I appreciate that communication has improved, and I recognize the efforts being made now to move this forward.

That said, no contractor has been scheduled yet, and no insurance contact or repair plan has been finalized. For this reason, I respectfully ask that the BBB keep the complaint open until a formal inspection takes place and we have clear next steps regarding liability and repairs.
I appreciate your oversight and support throughout this process and will continue to keep you updated.

Sincerely,
******* A. *******
(Cell) ************
(Fax) ************
Initial Complaint
Date:04/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had multiple issues with this transportation company. They do not have integrity. They caused close to 20k in damages to my property and it took me a year of fighting with their insurance company to pay out the damages. The deliver driver did not have integrity and advised the side of my barn that was damaged simply just fell over despite evidence showing the snagged a power line that was of the legal height and violently ripped off the front of the barn. I ordered a 3D printer from ****** who unwisely selected RXO as the shipping agent. I was told from ****** I would have the option to pick up from the carrier (from multiple representee's). When speaking with RXO they advised this can't happen. They are not welcome on my property and if they do show up will be charged with trespassing.
Business Response
Date: 04/30/2025
Hello,
We are very sorry for the past experiences you have had with RXO. Your delivery was scheduled for 4/26 by ****** with the expectation that they would have the product to our facility by then. However, the product did not arrive until Monday 4/28. Despite what ****** customer service **** told you, Amazon pickups are no longer allowed at our facility and that was a change ****** recently made. We have reached out to you directly to further address this issue with you as we see this order is now canceled in our system.
Initial Complaint
Date:04/25/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mattress was suppose to get delivered today, Friday April 25, 2025. I waited all day for it for them to say the truck broke down. I still havent heard when will they be delivering my mattress. I just want my mattress delivered ASAP. Im currently sleeping on the floor.
Business Response
Date: 04/26/2025
Hello,

I have spoken to Mr. ***** His delivery is scheduled for Monday, the 28th.
Initial Complaint
Date:04/24/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rxo and ** have been playing games with us. We were told our delivery was on April 10th. Now its 2 weeks passed and neither ** nor RXO give us a proper update. When we call them they keep passing us back and forth and waste our time with no real answers and delivery info! We need to be made whole and someone needs to get us our machine asap and/or give us a $200 rebate for wasting our time!
Business Response
Date: 04/24/2025
Hello,
We are very sorry for the delays with this delivery. We did not receive this product until this week due to a transit delay. This delivery is now on a route for tomorrow and we will partner with you until this delivery is completed.
Initial Complaint
Date:04/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a rug from ****** in march and RXO was the delivery company. They have rescheduled my delivery 5 times in the last 6 weeks. Excuses from truck broke down to not going on that route have been used. I feel like this company is either a scam or a single truck and driver. ****** has been in contact with them but can only file complaint with company supposedly.
Business Response
Date: 04/23/2025
Hello,
We are very sorry for the delays with this Amazon order. We have gotten this addressed at your local facility and have reached out to you directly. Thank you for your feedback.
Initial Complaint
Date:04/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RXO delivered my washer and dryer April 15th an hour earlier than scheduled. Once here, they made many scratches and dents in my walls installing the washer and dryer. They took a photo and left without letting us know. They didn't test the washer or dryer to make sure it was properly installed and didn't let us know they were finished. I noticed a massive dent in the side of the washer, but before I could even let them know, they already disappeared and left.We turned on the washer and the pipes were not properly installed, which caused water to burst all over the place damaging my walls even more. We had to buy tools/parts to properly install the pipes. Then, when we did a test cycle, the washer shook so hard that it cracked my floor and caused the foundation upstairs to crack. Come to find out, the delivery people didn't take out the delivery bolts, which is supposed to be done as part of the install. They left the tools there saying they didn't know what it was for and just left. We ended up having to remove the bolts to make sure the washer didn't shake so violently.All in all, it seemed like the people delivering the appliances didn't know what they were doing. They plugged in stuff and made it look "finished," took a photo, and just left. This on top of the fact they ruined my walls simply by just placing my washer and dryer in the laundry room. Please see photos for proof. This was all taken immediately after they left. It seemed like they wanted to get out of here ASAP without making sure everything was properly delivered and installed. I tried to reach out to them, but they drove away before confirming they were done.I filed a claim for the damages but have not gotten a response back other than a claim number. Please let me know if there is anything else your team needs.
Business Response
Date: 04/22/2025
Hello,
We are very sorry for the damages to your home. We have received the photos of the damage to your home and have requested estimates to repair the damages. We have connected with you directly and will partner with you until this has been resolved.
Customer Answer
Date: 04/23/2025

I am rejecting this response because:
They have not yet processed and approved the claim I have sent them.
Business Response
Date: 04/24/2025
Hello,
We just received all the needed information from you as of 5:00 PM yesterday. This claim is now under review and we will reach out to you directly with updates.
Customer Answer
Date: 04/25/2025

I am rejecting this response because: Independent Contractor has not contacted me to resolve this issue.

Business Response
Date: 04/25/2025
Claim 758402 was created and we have received the information to proceed with the claim. The carrier was informed on 4/24 and in under review.

Customer Answer
Date: 05/01/2025

I am rejecting this response because: claim is not approved, yet. RXO has been very diligent at helping me (thank you). This is just an update for them that we are still waiting for the independent contractor, *****************************, to respond to the adjuster before we can resolve.

Customer Answer
Date: 05/02/2025

I am rejecting this response because:

Date Sent: 5/1/2025 8:57:10 PM

I am rejecting this response because: claim is not approved, yet. RXO has been very diligent at helping me (thank you). This is just an update for them that we are still waiting for the independent contractor, *****************************, to respond to the adjuster before we can resolve.
****** ***

Business Response
Date: 05/05/2025
Hello,
We continue to push for resolution on this claim from the contractor and we will reach out to you directly as further updates become available. Thank you
Customer Answer
Date: 05/09/2025

I am rejecting this response because: ***************************** has still not responded to the claim to resolve this. I do want to give my appreciation to ****** ****** at RXO as he has be diligently helping me in trying to get this resolved. He has been trying to get a hold of them, however, ***************************** does not seem to want to cooperate.

Business Response
Date: 05/14/2025
Hello,
We continue to do everything we can at this point to push to resolve this claim. Thank you
Customer Answer
Date: 05/19/2025

I am rejecting this response because: I was just informed that ***************************** doesn't have *************************** and needs to submit through their auto-insurance Geico. Therefore, I am now waiting for a new claim # and a different insurance. I am shocked to hear that RXO hired an independent contractor that does not have ***************************.

Customer Answer
Date: 05/19/2025

I am rejecting this response because:
Date Sent: 5/19/2025 1:45:24 PM

I am rejecting this response because: I was just informed that ***************************** doesn't have *************************** and needs to submit through their auto-insurance Geico. Therefore, I am now waiting for a new claim # and a different insurance. I am shocked to hear that RXO hired an independent contractor that does not have ***************************.

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RXO is NOT a BBB Accredited Business.