Business Profile

Trucking Transportation Brokers

RXO

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for RXO's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

925 total complaints in the last 3 years.
510 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/20/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RXO delivery and installation were the worst experience Ive ever had! My Bespoke 6.0 Cu Ft. Range was delivered damaged, and my dishwasher was not secured on 02/04/25 - RXOC70O0OEDKUVA25. I cant open the oven door, and the bottom of the Range is crumpled. After 3 visits for RXO and many emails and photos, I am still waiting for the replacement for the range, which was requested by RXO on 03/18, after waiting one month for them to evaluate the case. Replacement request by RXO Last Miles 00000E0F5BNC0000000000|| ********** **** || ********** |, follow-up sent on 03/24/25.
Business Response
Date: 04/24/2025
Hello,
We are very sorry for the expiernece you have had with RXO to this point. We have gotten this addressed at your local facility and are reaching out to ******* now to request a replacement range for you as soon as possible. We will partner with you until this issue has been resolved.
Customer Answer
Date: 04/24/2025

I am rejecting this response because: I want this open until the issue is solved.

Business Response
Date: 04/25/2025
We will keep the case open, just currently waiting on an update from ******* on the replacement.
Customer Answer
Date: 04/25/2025

I am rejecting this response because:
The issue is not solved yet. RXO damaged the range during the delivery/installation. I only want the solution, doesn't matter who will fix it.
Business Response
Date: 05/01/2025
Hello,
We continue to work with ******* to push for a replacement for you. Once we have further updates, we will reach out to you directly.
Customer Answer
Date: 05/01/2025

I am rejecting this response because:
Ok. The claim will still open until I have a solution for my damaged range.
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company was supposed to deliver over many thousands worth of mattresses that are needed for people to have something to sleep on. My husband and I waited all day for the delivery. We were then notified that the delivery was finally on its way. It was still 10 minutes out and they randomly cancelled on us without even attempting to contact us for find a resolution. We have successfully had several deliveries made this week with huge trucks. This company did not have any due diligence or customer services, and they have left people stranded for a sleeping option. Do not use this company for your deliveries.
Business Response
Date: 04/21/2025
Hello,
We are very sorry for the delays. We were able to get 3/4 of your delivery out to you on Friday and we will be getting the 4th piece delivered on Monday 4/28 per your request. We will continue to partner with you until this delivery is completed.
Customer Answer
Date: 04/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. The company has gone a lot out of their way to try to resolve the situation, and I really appreciate it.

Thank you.
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Terrible experience with RXO. I scheduled a shipment through ************ using Daylight as the carrier. The pickup was from a small unsecured airport and the driver was able to pull right up to the front of the building without delay and quickly load our shipment. Weeks later I am contacted by a customer service agent, from ********************** about an additional charge for "Limited Access". I explained that we have never had a charge before, there is no security, no fences, no gates, etc. This pickup was no different than driving into a business park to pickup. I was told by the customer service agent that airports are always "limited access". Obviously this isn't true as we have been operating at this airport for 20 years without ever having additional charges. I think it is unacceptable to add an additional charge for "limited access" when anyone can lookup the definition online and see that it does not apply. This was a bait and switch. RXO customer service explaining that it's normal to arbitrarily add this fee regardless of security, gates, airport size etc. was frustrating. I will not use CoyoteGo, RXO, or Daylight in the future.
Business Response
Date: 04/21/2025
Hello,
We are very sorry for the experience that you had with RXO. We have addressed this with the correct department to have this addressed. Thank you for your feedback.
Initial Complaint
Date:04/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RXO delivered appliances and installed the appliances from Lowes. Well they were in such a hurry, they damaged my fridge, then hooked up my washer and dryer. Well they ran a cycle told me and left, I put my first Load in, then I heard water running in the back. So I looked and seen water shooting and running out from loose water hose connected to the washer, and 1/2 inch of water on my floor. I contacted who hired rxo and eventually they gave me a mediator to file a property damage claim to their company for their insurance. The company calls me the phone says you are being recorded they start being intimidating and trying to trick me into saying somthing, I am a 100% disabled veteran and will not deal with this disrespect. All I want is my flooded floor fixed, hire better workers. There have been over 800 complaints through the bbb in 3 years! I also have a video of the leak.
Business Response
Date: 04/22/2025
Hello,
We have gotten this claim addressed with RXO's claims team and to the correct party. RXO will continue to push to get this claim resolved as soon as possible and we will reach out to you directly with updates.
Initial Complaint
Date:04/14/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a washer and dryer from ** on 4/3/2025. The delivery date was scheduled when ordering for 4/11/2025. I heard nothing about delivery on 4/11/2025 and contacted ** who then said they were waiting on RXO to pick up the order in order to schedule a delivery. RXO said they are still waiting to receive the items. I contacted ** again today (4/14/2025) as we still do not have a washer and dryer and they said they are still waiting on RXO to pick up the items from the warehouse. I also contacted RXO and they said they are waiting to receive the items. I would just like to know when these items will be delivered as I am without a washer and dryer.
Business Response
Date: 04/15/2025
Hello,
We are very sorry for the transit delay with this product getting from ** to RXO. RXO does not pick up ** product and take it to our facility. ** uses a 3rd party to deliver product from them to RXO and this 3rd party has not delivered the product to us. We have contacted ** to expedite this product getting to us and once it arrives to RXO we will be committed to getting it out to you ASAP.
Customer Answer
Date: 04/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I hope ** is able to complete their part of the delivery process soon.

Thank you.
Initial Complaint
Date:04/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a fridge from Electrolux Family Store and it was delivered by RXO out of *******, ** on 12/5/24. I purchased professional delivery and installation and paid extra fee to move the existing fridge to the garage.During delivery, my hardwood floors in the kitchen, dining room, and hallway were scratched and severely damaged. They were very careless, unprofessional, confrontational, and one of the two spoke no English. They unpacked my fridge upside down in my kitchen, and then proceeded to flip it right side up! They did not install the water line as they were supposed to. My husband and I had to fix that ourselves the next day. They shoved the fridge, both old and new, all over the floor and scratched it horribly. It's beyond repair. I contacted ********** first thing the next morning. I filed a damage report attached and I sent them pictures and video attached. I was told after 3 months that my claim was denied. Then I got a letter from RXO in ******** saying they had tried to contact me. I emailed ****** ***** with my original claim form and zip file of photos and have attempted to get updated info. Every number I call for the office in ******** has been disconnected and is no longer in service. I phoned Electrolux escalations again today asking for my case to be reopened. I am extremely upset at the amount of time, hours spent on the phone, lack of responses, and inability to talk to a person. My next step will be reaching out to **** ****** and **** ********* and my attorney. I need resolution so I can repair my floors. I am unable to attach files because they are too large.
Business Response
Date: 04/15/2025
Hello *****,
We are very sorry for the delays with getting your claim resolved. We have reached out to you directly to obtain the information needed to move forward with this claim. We will push to resolve this as soon as possible and will partner with you until it is resolved.
Customer Answer
Date: 04/17/2025

I am rejecting this response because:
I spoke to an RXO representative and forwarded additional information. He confirmed receipt and stated he would work to resolve quickly. I have not heard anything further yet and request that this not be closed after your 5 day time frame. Please keep it active until it is fully resolved. Thank you.

Business Response
Date: 04/22/2025
Hello,
We are very sorry for the delays. However, this claim has been approved and we have sent you a settlement release that needs to be signed and returned. At that point, we will print a check and overnight it to you. Thank you.
Customer Answer
Date: 04/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
I received the claim check in the mail this morning.

Thank you.
Initial Complaint
Date:04/11/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a dryer through **, and selected to have the dryer delivered and installed. ** contracted with RXO for the delivery and installation, and I received an email that delivery was scheduled for Monday, April 7. On that day, the RXO crew delivered the driver but were unable to install it because they needed a longer dryer cord. I told them I would buy the longer dryer cord and have it the next day. I called RXO and was told they would contact me with a new installation date and window. When I had not heard anything by April 9, I called and the automated system indicated I was on the schedule for April 11, and would learn the window the day before. I received an email on April 10 saying the window was 1:30 to 5:30 pm. At 4:30 pm when I had heard nothing, I contacted RXO and was placed on hold multiple times before being transferred to another person, who was unaware that no one had told me that the RXO crew decided not to do my installation that day because a street was closed ONE BLOCK from my home. If they had called I would have directed them to a nearby parking lot and they could have walked the block to my house to complete the installation. Now, I am have had a dryer I cant use sitting in my hallway for a week and have NO idea when this rectified. The customer service **** are useless, and I have a $700 paper weight in my hallway and two weeks of laundry to haul to the laundromat.
Business Response
Date: 04/14/2025
Hello,
We are very sorry for the delays with your install. We connected with you directly and this install was completed today 4/14 and we confirmed with you it went smoothly. Thank you for your feedback.
Initial Complaint
Date:04/11/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RXO is a delivery vendor for ******. They rarely accomplish a delivery. I have ordered two rugs and neither have arrived via RXO.
Business Response
Date: 04/12/2025
Hello *****,
We are very sorry for the delays. We got this addressed directly with you yesterday and completed your delivery and connected with you until it was completed. Thank you for your feedback.
Customer Answer
Date: 04/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. They really stepped it up and resolved my issue once I escalated it.

Thank you.
***** ********
Initial Complaint
Date:04/10/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a tv from *******. RXO is the delivery company. They gave me a delivery window a week prior of 2-6p. I called them and told them I work and can they deliver after 5p. They stated they could. A few days later I got another email stating the 2-6p time window again. Called them back to confirm after 5p would be ok. They once again said it's in the notes and it will be delivered after 5p per my request. Day before another email with delivery time 2-6p. Called again and they agreed again after 5p is the scheduled time. Day of delivery I get a call at 12:30p stating they are able to deliver the TV now. I explained to the driver I am not home and they said they will have to reschedule then because they cannot wait around. Trying to resolve this with the company is impossible. They only deliver in my area on wednesdays and they don't seem to communicate with each other well. Their call center is in ***** so the English is poor and most have no clue what is going on. Their schedule is based on their convenience with no regard for mine. Every time I call they tell me a supervisor will call me back and never happens. I feel like o am working for them. They have no regard for the customer.
Business Response
Date: 04/10/2025
Hello,
We are very sorry we cannot meet your expectations of a delivery after 5:00 PM. Your location is 2 hours and 45 minutes+ from the facility which does now allow enough time for the drivers to be on the road to deliver after 5:00 PM. We deliver to your area on Wednesdays and have this scheduled for 4/16. We will be reaching out to you directly to ensure you are well communicated with on that date to ensure you or someone over the age of 18 to accept the delivery on your behalf.
Initial Complaint
Date:04/10/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ten days after receiving an item to ship to me, there is no information available from RXO about the location or status. Multiple attempts to phone RXO result in them hanging up on me before I actually get to speak with a representative. It appears to me that the hang-ups are intentional and that they don't want to address the issue. All it would take is for them to tell me where my shipment is, and how long it will take for them to deliver it to me.
Business Response
Date: 04/11/2025
Hello,
We are very sorry for the delays with your order. After further communication with you this was delivered today by *************. Thank you for letting us know and we are glad your product was delivered.
Customer Answer
Date: 04/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.

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RXO is NOT a BBB Accredited Business.