Complaints

This profile includes complaints for RXO's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  RXO

  11215 N Community House Rd Charlotte, NC 28277-4960

• 

  RXO

  4400 Northlake Ct Ste A Charlotte, NC 28216-2384

• 

  RXO

  3402 4th Ave S Fargo, ND 58103

• 

  RXO

  176 Grove St Franklin, MA 02038-3197

• 

  RXO

  410 Crown Ct Oakdale, PA 15071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ten days after receiving an item to ship to me, there is no information available from RXO about the location or status. Multiple attempts to phone RXO result in them hanging up on me before I actually get to speak with a representative. It appears to me that the hang-ups are intentional and that they don't want to address the issue. All it would take is for them to tell me where my shipment is, and how long it will take for them to deliver it to me.

  Business Response

  Date: 04/11/2025

  Hello,

  We are very sorry for the delays with your order. After further communication with you this was delivered today by *************. Thank you for letting us know and we are glad your product was delivered. 

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 17th, we purchased a washer and dryer from Lowes, with installation scheduled to be completed by RXO. On March 20th, RXOs team arrived to install the appliances. Unfortunately, the washer was installed negligentlythe team completely failed to connect the washers drain hose.After running our very first load of laundry, we discovered that water had flooded our floor and soaked into the carpet in our basement. This caused immediate and significant water damage. Upon inspection, we found that the drain hose had not been connected at all, meaning the water from the washer had poured directly into our basement. This basement area serves as both our young sons playroom and my husbands home office.We immediately contacted Lowes on the same dayMarch 20thwhen the flooding occurred. Lowes directed us to file a claim with RXO, which we did that same day. However, our claim was denied, with RXO stating that we had signed a manifest confirming no damage occurred during the delivery. This is entirely irrelevant, as the damage clearly happened after the negligent installation, not during delivery (which happened on a different day).We submitted photos and videos documenting the flooding and the failed installation. These materials are available upon request.We also attempted to dispute the claim denial and were told ***** **** would contact us immediately. However. We have not heard from this individual.We now live in constant fear as each day passes and this issue remains unresolved. Mold is a serious health hazard, especially in a space where our child plays and where my husband works full-time. RXO is showing blatant disregard for our familys health and well-being. Their team failed to properly install the washer, did not test it, and clearly rushed the job. RXO must take responsibility for this and address the damage they caused without further delay.

  Business Response

  Date: 04/15/2025

  Hello,

  We are very sorry for the damage to your home and your expiernece with RXO to this point. We have raised this issue to our claims team and will look to resolve this as soon as possible. Thank you for your feedback.

  Customer Answer

  Date: 04/20/2025

   
  I am rejecting this response because: This issue has not been resolved and it has been a month. Continually disregarding the safety of my family. 
  
  

  Business Response

  Date: 04/24/2025

  Hello,

  This claim is under review by a 3rd party adjuster and we will provide updates as soon as they become available. Thank you

  Customer Answer

  Date: 04/24/2025

   
  I am rejecting this response because: this issue has not yet been resolved. Please keep case open. 
  

  Business Response

  Date: 04/25/2025

  Hello,

  The claimant may contact the carrier's insurance adjuster directly, now that one has been assigned.

  Adjuster: ******** *****

  Claim# **-83L1-05H

  Phone# **************

  Email: **********************************************

  Customer Answer

  Date: 04/25/2025

   
  I am rejecting this response because: issue has not been resolved. Waiting on decision on whether they will take responsibility of the negligent installation.

  Please keep case open. 

  
  

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a stove from *********** and delivery was approx 2 days after that from rxo. The guys who came were very nice but installed my stove incorrect. During the install, I held up the propane orifices and said hey you guys need these, I told them it was wrong and they insisted it was correct. After reading the owners manual I knew it was wrong so I called them back and they told me it would take 24-48hrs to get someone back to me to fix my stove which was incredibly dangerous with flames coming as high as 6 inches off the stove top. They gave me a time of 1pm, the guy showed up at 1030. So I was freaking out trying to get home. The tech that day told me they weren't authorized to install the propane conversion tips. Soooo I was stuck with a dangerous stove for days while I had to order hot food for my family for almost a week. When I called them, they said they would open up a case and get back to be. What a joke this is, not to mention dangerous. Don't use RXO for anything. They could burn your house down or injure your family.

  Business Response

  Date: 04/11/2025

  Hello,

  We are very sorry for the expiernece you had with RXO. We have approved a $150 gift card that will arrive to your location within 7-10 business days. Thank you for your feedback.

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:03/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm going to start from the beginning I bought a dryer online through a major company it was being shipped through RXO they called me the day before told me my delivery would be the next day they called me the day of and told me my delivery was loaded on the truck and headed my way I got text messages saying my delivery is on the way and then they called me again later on the afternoon and said they were running late but it would still be coming that day and then all the sudden no one contacted me again and all of my tracking information updated to almost a week later I was fully prepared to receive my dryer that day so I took my dryer that was old and barely working to the dump and got rid of it so I had no backup whenever this delivery was canceled I called multiple times I emailed multiple times and I kept getting the same answer they actually argued with me and said no one contacted me and at my delivery was not scheduled for that day when I have proof of all of this I did not get an apology or anything so for 5 days I was not able to do laundry and I'm sure everyone knows in a family of five laundry piles up quick I am not impressed with the customer service I am not impressed with the delivery methods all around if I could give the company zero stars I would it's a bare minimum they could have offered to compensate or get the delivery there sooner but they did not care at all

  Business Response

  Date: 04/01/2025

  Hello *****,

  We are very sorry for the delays. We got this addressed at your local facility and your product was on a route for today 4/1. We have confirmed with you that this delivery has now been completed and things went smoothly. Thank you for your feedback. 

• Initial Complaint

  Date:03/28/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a TV from ** last mile delivery through Rxo which was supposed to include white glove setup with TV stand in the room of choice. The carrier just asks me when we get it in the garage "did you want it here?" and then I direct to my living room, they take photos and leave. I'm then very upset when they made no attempt to set it up or make sure it wasn't broken at all like I was supposed to receive with my order. I call rxo customer service and they don't give me any hard answers on anything so I had to pay to get help setting it up out of my pocket; I'm hoping that rxo can compensate because I should have received setup the same day as delivery, which was what the contract was for, and should not have had to wait for resolution on this matter. The order was already delayed over a week (although to be fair this was not the fault of rxo)

  Business Response

  Date: 03/31/2025

  Hello ********,

  We are very sorry to hear about the team not setting up your TV. We have reached out to you directly and we have sent you $100 compensation per your request. Thank you for your feedback. 

  Customer Answer

  Date: 04/11/2025

   
  I am rejecting this response because:

   

   

  Hello,

   

  I have been waiting for the resolution of this complaint with the agreed upon reimbursement but RXO has not sent me any further information about this complaint after the last communication, no reimbursement was received. Can I reopen or should I resubmit?

  Thank you

   

  
  

  Business Response

  Date: 04/11/2025

  Hello,

  Your compensation is out for delivery today with *** with the tracking # 1ZW3268W1320576337

   

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:03/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The delivery team damaged the walls in my house. They carried the it up the stairs in its box scraping up the walls and had a utility knife hanging on there pocket scratching up the railing, and nicking the wall. The also scuffed up the woodwork stepping on it with the shoes. These marks cannot be cleaned off the walls

  Business Response

  Date: 04/02/2025

  Hello,

  We have gotten this addressed directly with you and are in the process of resolving this claim. 

  Customer Answer

  Date: 04/02/2025

   
  I am rejecting this response because: They have not sent the check yet to resolve the claim and they have divulged my new personal phone number to there delivery employees that did the damage they are now bothering me and harassing me.
  
  

  Business Response

  Date: 04/04/2025

  Hello,

  We have a check printed and ready to be sent. We are waiting on a signed settlement release to be signed and returned to us. As soon as that is returned we will mail this check out.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim #****** - 6 weeks and no resolve. Photos, video and quote have been submitted to RXO and are available upon request.On 2/11/2025 I was scheduled for a delivery (Order #*****E1JB9RYF*****2000) by RXO from **********, ****** (MD tag# 5FH2600, Driver *****, ************). Driver backed into our driveway and upon leaving our driveway ran over our flower bed causing truck to tilt significantly and damage to soil and one of our large rocks. He did not stop. I reported damage immediately to RXO (spoke to ****, 4:50 pm). **** said local office would call me with a claim #. 2/13/2025 I called RXO to get the claim #****** from ***** who forwarded me to ***** *************** Per email received from *****, as requested I emailed photos and video of the truck and damaged it caused as well as quote for replacement. 2/18/2025 ***** Acknowledged receipt of photos, video, and quote. Said they would be forwarded to Claim Handler to send to delivery team. 3/1/2025 tried to call for status; no answer. 3/4/2025 emailed ***** for status; no response.3/10/2025 Called for status, transferred to ****** ************** who escalated the claim. I informed him that I could report to police as property damage/hit-and-run since I have dated photos and video of the incident. 3/20/2025 Called, spoke to ****** who, upon my insistence, transferred me to Lika *************** She saw the claim was escalated. Again I asked for someone with authority to resolve. She transferred me to ****** (said he was at the ************** and gave me his direct #************). He said I should receive an email the next day; none arrived. 3/25/25, Called ****** on the number he gave me previously. Went straight to voicemail and left message; no response. 3/26/25, Call ****** again, rang several times, went to voicemail and left another message; no response.

  Business Response

  Date: 03/27/2025

  Hello,

  We are very sorry for the delays with getting this claim resolved. We have reached out to you directly and processed a $125 payment for your $102 claim. Thank you for your feedback. 

  Customer Answer

  Date: 03/27/2025

   
  I am rejecting this response because: I rejected since reimbursement has not been received. Company stated ***** business days for receipt so I cannot verify the matter has been satisfied yet.  
  
  

  Business Response

  Date: 03/27/2025

  Hello,

  The compensation typically arrives within ***** business days but we are looking into ways to expedite for you. Your claim # is 753936 for your reference for the compensation. 

  Customer Answer

  Date: 03/29/2025

   
  I am rejecting this response because: I would like to leave open until compensation has been received.
  
  

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to speak to someone in charge!! Not a so called supervisor or *** who doesnt do anything to help. I have major concerns and issues with this company. From false information to not valid phone number and more. Have delivery that was set up and verified more than once and I sat home all day to get nothing and no contact at all. $900 item. I need a call ASAP to me at ************ by either ceo, coo, or equivalent. Not talking to anyone else and wasting my time anymore. I will also be contacting the company that was using you to ship if I dont get a call TODAY to resolve this. At this point nobody knows there item is and seems very sketchy and unprofessional. Even fraudulent at this point. So call asap ************ or I will pursue action!!

  Business Response

  Date: 03/18/2025

  Hello,

  We are very sorry your delivery was delayed. We have gotten this delivery on a route for tomorrow 3/19 with an expected time window of 10:00 AM to 2:00 PM. We will partner with you until this delivery is completed tomorrow. 

• Initial Complaint

  Date:03/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a washer and and dryer from ******* and paid to also have them hooked u. This was February 14th of last month. Here it is March 17th and still do not have my washer or dryer I work driving at not so I sleep during the day. On February 26th they texted saying they were delivering that day. The say the driver will wait 15 min. then leave. Both cars where in the carport. So they seen we where home. And they could of knocked on the door and my dog would have barked and woke me up. That is what a *************** person does. So they rescheduled me on March 15th. These people where very rude when I called On March 15th it did not start raining till around 2 pm. They called and said my delivery would be 30 min. late.I was up all that day waiting. They did not call or tell me anything. I called them when they did not show up. And I still do not know when they will deliver my order. I called the delivery people would not give me a date to deliver. Called ******* got no date. Mind you I have been with out a washer and dryer for over a month now. They have cost me money because I could not go to work because I drive and had no sleep. I have had to go through all this just because they are too lazy to get out of their truck walk a few feet and knock on a door when they know someone is at home

  Business Response

  Date: 03/18/2025

  Hello,

  We are very sorry for the delays. We have gotten this addressed at your local facility and have reached out to you directly. Your delivery is scheduled for 3/20 and we will partner with you until this delivery is completed. 

  Customer Answer

  Date: 03/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.  My items where delivered today. Delivery people where very respectful and courteous.  Thank you for helping me resolve this matter
  
  Thank you. 
  

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RXO is an absolutely abysmal last mile service provider. I bought an ** washer and dryer and RXO was the entity that was supposed to deliver and install the unit. Well, when they showed up, the workers said they didnt have the necessary equipment to do the job and that I had to reschedule for a second appointment. I rescheduled for a second appointment promptly. Today Im sitting here two hours into my appointment window only to see that my appointment has been cancelled without any reason or justification. If I did not refresh the page, I wouldnt have know that the appointment was cancelled at all. Its truly baffling to me how anyone can run business in this manner and still stay in business. And all call agents are unhelpful as well. So here I am, waiting for RXO to finish installing a washer and dryer that I bought in January

  Business Response

  Date: 03/17/2025

  Hello,

  We are very sorry your install was not completed as planned. We reached out to you directly and set up installation for Sunday 3/16. We have confirmed with you that this has been completed. Thank you for your feedback. 

  Customer Answer

  Date: 03/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.