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Business Profile

Online Retailer

Piper Lou Collection
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 152 total complaints in the last 3 years.
  • 92 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 4-16-2025. Did not receive/get shipping notification within the ***** days. Sent an email in 5-4-2025, received a reply stating they would put order on priority list to ensure it would ship quickly. Sent two more emails with no reply. I also left two messages and have not received a return call. It has been 21 business days.

    Business Response

    Date: 05/20/2025

    Hi there!

    Thanks for reaching out! I've looked into your order and I can see that it has already been cancelled and refunded, 

  • Initial Complaint

    Date:05/15/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Piper *** on March 6, 2025. I called two weeks later because I hadnt received my order and was moving to a different house. The woman took the change of address and said the package would arrive at new house. I received package 10 days later. It was not what I had ordered. I ordered 15 27oz cups, I was send 7oz wine cups instead with no notification of change. Spoke with customer service and they offered me a 10% discount or change of color to pink. I told them I was not interested in their discounts and I had a mixed group of men and women so I did not want pink cups, also told them the 7oz would not work as we are going to a 4 day concert and can only bring in one cup empty to fill with water which is why I ordered the large 27oz cups. I told them I wanted my money refunded. They then offered me 30oz cups in my color choice instead and were going to expedite shipping.This was March 31st. I called again April 16th, still no cups, they said they were stuck in **** but they were going to make new ones and resend. I again said forget it and give me a refundthis is all lies I am sure at this point! I have called every day since May 8th and no one is answering. Apparently after reading some other complaints on here this is their new M.O. I would like someone to return my phone call, my money or get me the cups they promised!

    Business Response

    Date: 05/27/2025

    Hi there! 

    Thanks for reaching out! I can see that your order is showing as delivered. Please let us know if you need further help.

    Thanks for your patience and understanding!

    Customer Answer

    Date: 05/28/2025

     
    Complaint: 23332646

    I am rejecting this response because: I did not receive my full order. They did however refund part of the costs for what they didnt send. You can close this case out cause frankly after months of dealing with it I am exhausted. I will never use this company again nor will I suggest them to my clients any longer. I thank you for your help because I truly believe I would not have heard anything back from them had I not reached out to the BBB so for that I am grateful.

    Sincerely,

    ****** ************

  • Initial Complaint

    Date:05/14/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 4-20 and 4-28 Its been more than 14 business days and my orders still say unfulfilled . I have tried calling and the customer service number goes to voice mail after 3 minutes of ringing and have never received a call back. Ive tried emailing and get no response. Ive tired to access the chat bot and the link just takes you back to a home page. At this point I would like my money back. There is no other way to contact this company ******* And *******

    Business Response

    Date: 05/20/2025

    Hi there!

    Thanks for reaching out! Both of your orders are showing as delivered.

    2220123 **********************************************************************************

    2217653 **********************************************************************************

    Customer Answer

    Date: 05/21/2025

     
    Complaint: 23329118

    I am rejecting this response because: 

    I did just receive these orders this week. It took me making this complaint in order for piper *** to process and send  my orders. I believe if I never said a thing they still would have not been shipped. 


    Sincerely,

    **** ******

    Business Response

    Date: 05/22/2025

    Hi ****!

    We appreciate your feedback and continue to improve our shipping times in the future. 

  • Initial Complaint

    Date:05/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 15, 2025, I placed an order with Piper *** and I have yet to receive it. Ive tried calling the number provided, but no one answers after several rings.

    Business Response

    Date: 05/20/2025

    Hi there!

    Thanks for reaching out! Your order is on the way which you can see it here:

    **********************************************************************************

    Customer Answer

    Date: 05/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:05/14/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    placed a order on 4/24/25 order # ******* and have not gotten my items and they dont not answer the phone or return phone emails

    Business Response

    Date: 05/20/2025

    Hi there!

    Thanks for reaching out! I've looked into your order and I can see that it is on the way which you can track it here:

    **********************************************************************************

  • Initial Complaint

    Date:05/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two t shirts on 4/11/25. It is now 5/13/25, and it still says unfulfilled in my account. No further emails after I ordered.

    Business Response

    Date: 05/15/2025

    Hi there!

    Thanks for reaching out! I've looked into your order and I can confirm that it has already been shipped. You can track the order here:

    **********************************************************************************

  • Initial Complaint

    Date:05/14/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 12 I placed an order for a cap and drinking cups. My money was immediately taken from my account. It is now May 13 and I have received nothing. I contacted the company a week ago and was told my order was still in production. I re-contacted them again today and have not yet heard back. ******.

    Business Response

    Date: 05/15/2025

    Hi *****!

    Thanks for reaching out! I can confirm that your order has already been cancelled. 

  • Initial Complaint

    Date:05/14/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on May 3rd and today is May 13th, order says unfullfled yet payments are being taken from Afterpay for the purchase. No order number, no tracking, no answer and have called them multiple times.

    Business Response

    Date: 05/27/2025

    Hi ****,

    Thanks for reaching out! I've looked into your order and I can see that it has already been shipped which you can track below:

    **********************************************************************************

    Thanks for your patience and understanding!

  • Initial Complaint

    Date:05/13/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Piper *** Team,I placed an order for three shirts on April 13, 2025 (Order #*******). It is now May 13, 2025exactly one month laterand I have yet to receive my items, well beyond the advertised shipping timeframe.Two of the shirts I ordered were for suicide awareness, intended for an important meeting on Friday, May 16, 2025. Unfortunately, it now appears they will not arrive in time, which is deeply disappointing given the significance of the occasion.I am extremely upset that I paid for merchandise that has not been delivered. Due to the delay, and the time-sensitive nature of the shirts, I no longer want the items. I had hoped to support a meaningful cause through this order, but the experience has left me very dissatisfied.I would appreciate an immediate update regarding my order and a resolution to this issue.Sincerely,***** *******

    Business Response

    Date: 05/15/2025

    Hi there! 

    Thanks for reaching out! I've looked into your order and I can confirm that it has already been shipped. You can track the order here:

    **********************************************************************************

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed this order on 4/12/25. I have not been able to get a hold of anybody on the phone to get the status of my order. It has been a month since I placed my order, and there has been absolutely no contact from the company with the status. There is nowhere on the website to track the order. And when I try to use the Shop app, I see nowhere to track the order.

    Business Response

    Date: 05/15/2025

    Hi there!

    Thanks for reaching out! I've looked into your order and can confirm that it has already been shipped. Please monitor the progress of your shipment below:

    **********************************************************************************

    Customer Answer

    Date: 05/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   I still do not think it is right that it took such a long time just for it to ship.   And now I have to wait for it to arrive.

    Sincerely,

    ******* *****

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