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Business Profile

Collections Agencies

Source Receivables Management LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 283 total complaints in the last 3 years.
  • 34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been calling me for the last weeks trying to collect a "debt" from me, they has been calling me every morning and they are not friendly. I need the debt validation and they are not providing one. I want them to quit calling me and provide debt validation. Thanks

    Customer Answer

    Date: 12/01/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They started calling me about a tmobile bill, I'm assuming because I filed a complain with all credit reporting companies because they are the 3rd company to buy debt from them and it was removed from my credit, so I told the lady I need proof of debt and she lied and said they sent it but they did not. When someone says they want proof of the debt you are obligated to provide that and not lie about it and end the contact until you provide that. They are breaking the law by not providing me proof and still contacting me. They can't get proof of debt cause they are the 3rd company to buy this debt. I demand a cease and desist until they can prove the debt, which they can't.

    Business Response

    Date: 11/13/2024

    Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by **************** to collect on the past due balance of $809.07 for the T-Mobile account ending in 3523.
    To clarify, our company does not purchase debt, we are working on behalf of ******** to collect this past due account. Please keep in mind that we are the fourth collection agency attempting to collect this debt. This explains why the account appears on the credit and is removed. Once the account is recalled from the agency, the agency is required to remove it. The next agency it is placed with then has the right to re-report the account. We emailed notice of the debt to the email on file.
    According to our records, this account was opened on 7/4/2021 and closed on 9/11/2022 due to non-payment. The last payment made was on 5/23/2022 for $178.13. We have attached invoices for September, October, and November of 2022.
    Please be advised that it is our intention to resolve all matters in compliance with federal and state regulations. Please call ************** with any further questions. 

  • Initial Complaint

    Date:10/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company keeps calling me and harrasing me about a debt that I do not owe. I did not order that phone. I told them that is my son account and they haraasing me over and over and over and they got the debt on my credit report. They are hurting me financially and I didnt do anything wrong. If I do not get my mortgaga e because of this I will be filing suit

    Business Response

    Date: 11/06/2024

    Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 8/26/2024 to collect on the past due balance of $668.18.
    Please be advised that our office is no longer servicing this account. The account has been recalled and returned to the current creditor, T-Mobile. 
    If we have previously reported information toany consumer reporting agencies,we have requested the information be deleted. Consumer reporting agencies may take up to 30 days orlonger to update consumer reports and this is beyond our control.

    It is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account,please contact the current creditor. 

  • Initial Complaint

    Date:10/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a letter in the mail stating that I owe T-mobile $316.38 and have to pay it to Source Receivables Management. The company told me they did not buy the debt but that it was a bill for T-mobile for an account I supposedly never closed. I called T-mobile to verify being I paid all my dues to T-mobile before closing my account back in 2022. T-mobile said on their end I do NOT owe anything! I tried to explain that to Source Receivables and offered to call T-Mobile so that they can verify themselves and got hung up on. I want this company to leave me alone and stop lying saying I owe when I dont. They refuse to send me a itemized bill for the supposed collection either

    Business Response

    Date: 11/06/2024

    Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 10/17/2024 to collect on the past due balance of $316.38.
    We mailed out notice of the debt on 10/18/2024. This account was opened on 3/19/19 and cancelled on 4/19/22.The last payment made was on 1/27/2022 for $104.58. We are the fourth collection agency to have this account placed with us. If the consumer wants an itemized bill, a request can be sent in writing to ********************************.

    As a collection agency, we have a right to report to a consumers credit. Please see CFPB_CreditReporting. Per the consumers request, we will cease communication.

    Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

    Customer Answer

    Date: 11/06/2024

     I am rejecting this response because:
    I spoke to T-mobile and they are saying I dont owe them anything and they have no information on collection payment due  If this is the 4th agency to have this information then why am I just now being notified? 


    I do not owe this debt please cease and desist all calls and contact with me immediately!

    Business Response

    Date: 11/06/2024

    Per the consumer's request, we will cease communication. This does not warrant as evidence of the balance not being due and owed. 

    Source Receivables Management

  • Initial Complaint

    Date:10/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received letter from Source Receivable Management dated 10-17-24 with ref Nbr ********. I informed them that I had never used any service from T-Mobile. I asked them for detail info and address of which was used, and they denied furnishing such. I was concerned that they had the last 4 digits of my SSN.I never agreed to such services. I requested that the company and Source Receivables Mgmnt cease harassment and they would not. I am highly rated on credit history and if this is not solved quickly I will see an attorney to get some monetary relieve from pain and embarrassment caused by T-Mobile and Source Receivable Management if this is not cleared. I am not ignorant, and I understand realistic credit issues and have the title of Certified Credit Executive.

    Business Response

    Date: 11/06/2024

    Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 10/15/2024 to collect on the past due balance of $3674.14.
    We mailed out notice of the debt on 10/17/2024. This account was opened on 10/15/2024 and cancelled on 2/24/2022.If the consumer believes that this account was opened fraudulently, a fraud form will need to be completed to allow T-Mobile to investigate the account.This can be found at ******************************************************. We have updated this account as disputed.

    Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In late June or early July of 2024 I was in receipt of mail from Source Receivables in regards to an alleged debt owed in the amount of $531.00. At the time of this communication, this alleged debt had not been reported to any credit reporting agencies. I responded to this communication via certified mail requesting validation for this alleged debt on July 19 2024. This request for validation was mailed to and received at the address of headquarters and also the registered agent. After Source receivables was in receipt of my request for validation, I did not receive any further communication from this company regarding this matter. Upon reviewing my credit file with Transunion, Experian, and Equifax in October of 2024, Source Receivables has reported this account to all 3 agencies in violation of the Fair Debt Collection Practices Act (15 USC 1692g(b)). This account needs to be removed from any and ALL reporting agencies that it has been reported to immediately as it is a violation of my rights as a consumer and this company needs to remove this account and all of my personal identifiable information from its records.

    Customer Answer

    Date: 11/04/2024

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 11/06/2024

    Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 6/28/2024 to collect on the past due balance of $531.31.
    We mailed out notice of the debt on 7/2/2024. The consumer sent a written dispute and it was responded to on 7/31/2024. The response sent is attached: Wise_CorrespondenceSent_20240731.

    Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

  • Initial Complaint

    Date:10/22/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notice from Credit Karma that I have a new collections on my account. I never received any type of call, email, or letter stating that I had an outstanding bill. I tried reaching out source receivables management to discuss this matter. Phone number is not working, online portal: does not exist. I can not take this off my Credit and I have no way of contacting them. They want me to pay over $3,500 with no documentation on what this is or what it's for.

    Business Response

    Date: 11/13/2024

    Please see attached response. 

  • Initial Complaint

    Date:10/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    T-MOBILE DIDN'T CONTACT ME TO LET ME KNOW THERE WAS STILL A PAYMENT NEEDED. I WAS THE ACCOUNT OWNER, BUT I LEFT THE COMPANY AROUND JUNE 2023 AND STARTED MY ACCOUNT WITH ******* ON JUNE 21, 2023. I LEFT THE ACCOUNT TO MY MOTHER WHO WAS MAKING THE PAYMENTS FOR HERSELF, MY FATHER AND BROTHERS' LINE. I WAS TOLD BY MY MOTHER THAT THEY WERE DONE MAKING THEIR PAYMENTS FOR THE PHONES THEY GOT IN NOVEMBER 27, 2023. MY MOTHER DID TELL ME SHE WENT IN PERSON TO ASK IF THERE WERE ANYMORE FEES NEEDED TO BE PAID BEFORE CLOSING THE ACCOUNT AND THE STORE EMPLOYEE TOLD HER NO. SHE THEN STARTED HER ACCOUNT WITH METRO PCS AND THEY HAD THEIR LINES TRANSFERRED OVER. RECENTLY ON FRIDAY OCTOBER 11, ******************************************************************************* AND THAT WAS WHEN I WAS TOLD THAT THERE IS STILL A FEE THAT WASN'T PAID AND HAS GONE TO DEBT COLLECTORS. I WAS TOLD AN ADDRESS WHERE I RECENTLY LIVE AND THEY TOLD ME I OWE AN AMOUNT OF $334.32 AND ASKED HOW I'D LIKE TO PAY. I DID TELL THEM THAT I WAS NO LONGER WITH T-MOBILE WHEN THE LAST PAYMENT WAS DUE AND THEY NEVER TRIED REACHING OUT EITHER TO LET ME KNOW OF THE BALANCE STILL PENDING BEFORE GETTING SENT TO DEBT COLLECTORS. THE ONLY THING I WANT IS TO GET MY DEBT FORGIVEN FOR NOT BEING TOLD ON TIME AND COMMUNICATING MORE SOONER THAN LATER. I DO NOT WISH TO MAKE THE PAYMENT SINCE I HAVE MY EVIDENCE OF LEAVING THE COMPANY MONTHS PRIOR TO THIS UNPAID BALANCE. AS I'VE SAID THE ONLY THING I WOULD LIKE IS TO HAVE MY DEBT FORGIVEN FOR MISCOMMUNICATION AND NOT HAVE MY CREDIT SCORE AFFECTED FOR A BILL THAT WASN'T MEANT FOR ME.

    Customer Answer

    Date: 10/18/2024

    YES I HAVE AND BOTH T-MOBILE AND THE **** COLLECTORS SAID TO EITHER MAKE THE PAYMENT OR FILE A CLAIM. I CAN'T GO TO COURT BECAUSE I HAVE FINANCIAL ISSUES AND DON'T WANT TO PAY. SO I JUST WANT TO GET THIS FORGIVEN OR CLEARED SINCE I WAS NO LONGER PART OF THE LAST **** OWED AND I GAVE AUTHORIZATION TO MY MOTHER TO BE IN CHARGE OF THE ACCOUNT ONCE I LEFT. I CAN SEND MORE PICTURES IF NEEDED, BUT IF THERE'S A EMAIL I CAN SEND THEM ALL WITH PROOF. THIS WEBSITE ISN'T LETTING ME SUBMIT EVERYTHING I HAVE.

    Business Response

    Date: 11/06/2024

    Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 10/6/2024 to collect on the past due balance of $334.32.
    According to our records, the consumer has negotiated payment with our office. There is an agreement to settle the account for $217.31 on 11/8/2024. We thank the consumer for working with us to resolve this matter.

    Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

  • Initial Complaint

    Date:09/28/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 19, 2024, Source Receivable Mng received my dispute letter requesting validation of the following account number(s): **********. I asked them to verify a debt they claim I owe. Before seeing these accounts on my credit report, I was unaware of their existence. I have no recollection of any financial obligation to them and question their legal authority to collect from me.Under the Texas Finance Code, the debt collector must respond to my verification request within 30 days. However, there is no evidence that they have complied with this requirement. Therefore, I respectfully request the removal of this disputed and unverified account from my credit report. Thank you for your cooperation in this matter.

    Customer Answer

    Date: 10/11/2024

    See attached document.

    Business Response

    Date: 10/21/2024

    Please see attached PDF documents. 

  • Initial Complaint

    Date:09/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out Source Receivables Management to let them know I am not liable for the debt with **************** and that I have no contract with Source Receivables Management. I first called ************** in March and they kept asking me for my social security number over the phone. I refused to give it to her and asked if they could verify my identity by other means. She rudely said no and that I just need to go online and set up a payment plan, I told her no and that I was just calling for more information because this is under my name and seems fraudulent. I called back again April and asked the *** if I could give my DOB and maybe the last 4 digits in order to verify my identity and that I was specifically calling to request a debt verification letter and the original contract that they are claiming I owe on. The ***resentative refused to cooperate so I simply asked them to send the contract and letter to the address on file. That way - I will receive it and that will give me more information to verify not only them but also give me the details of the debt. I still did not receive a letter after waiting one month. I then emailed them requesting the same thing. After the second email in May I got a bounce back email saying my email address has been blocked and I assumed it was because I mentioned the varying business names they might be going under and that it seems fraudulent. I don't know what else to do but seek help resolving this through BBB.

    Business Response

    Date: 10/09/2024

    Source Receivables Management has reviewed the consumer complaint. We are a third-party collection agency that was hired by T-Mobile to collect ont he past due balance of $735.86 for the account ending in 8114. This account was placed in our office on 2/28/2024. We have not made any contact with the consumer. According to our records, this account with T-Mobile was open on 9/23/2020 and closed on 1/8/2022 due to non-payment. The last payment made was on 11/18/2021 for $80.00. The email where invoices were being sent is the same as the email on the complaint, [email protected]. We mailed out a notice on 2/29/2024 and verification of the debt on 9/20/2024. This account does not appear to be fraudulent. If the consumer believes that this account was opened fraudulently, a fraud form will have to be completed. This can be found at https://customerhelp.t-mobile.com/Fraud/Fraud_Dispute/. Once completed, T-Mobile will investigate the account and notify the consumer of their findings. 

Source Receivables Management LLC is NOT a BBB Accredited Business.

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