Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out Source Receivables Management to let them know I am not liable for the debt with **************** and that I have no contract with Source Receivables Management. I first called ************** in March and they kept asking me for my social security number over the phone. I refused to give it to her and asked if they could verify my identity by other means. She rudely said no and that I just need to go online and set up a payment plan, I told her no and that I was just calling for more information because this is under my name and seems fraudulent. I called back again April and asked the *** if I could give my DOB and maybe the last 4 digits in order to verify my identity and that I was specifically calling to request a debt verification letter and the original contract that they are claiming I owe on. The ***resentative refused to cooperate so I simply asked them to send the contract and letter to the address on file. That way - I will receive it and that will give me more information to verify not only them but also give me the details of the debt. I still did not receive a letter after waiting one month. I then emailed them requesting the same thing. After the second email in May I got a bounce back email saying my email address has been blocked and I assumed it was because I mentioned the varying business names they might be going under and that it seems fraudulent. I don't know what else to do but seek help resolving this through BBB.

  Business Response

  Date: 10/09/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collection agency that was hired by T-Mobile to collect ont he past due balance of $735.86 for the account ending in 8114. This account was placed in our office on 2/28/2024. We have not made any contact with the consumer. According to our records, this account with T-Mobile was open on 9/23/2020 and closed on 1/8/2022 due to non-payment. The last payment made was on 11/18/2021 for $80.00. The email where invoices were being sent is the same as the email on the complaint, [email protected]. We mailed out a notice on 2/29/2024 and verification of the debt on 9/20/2024. This account does not appear to be fraudulent. If the consumer believes that this account was opened fraudulently, a fraud form will have to be completed. This can be found at https://customerhelp.t-mobile.com/Fraud/Fraud_Dispute/. Once completed, T-Mobile will investigate the account and notify the consumer of their findings. 

• Initial Complaint

  Date:09/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account is a result of identity theft I have filed police report and ftc report when I noticed.This account is showing as a charged off closed account and its affecting my credit. I never lived at the address that they provided me for this debt. Also this was removed from my credit once T-Mobile sold the colllection to a company called amsher and I showed all documents they removed now months later this company come and had the same account and placed on my credit again just y collector.

  Business Response

  Date: 09/05/2024

  Source Receivables Management has reviewed the consumer complaint. Please be advised that our office is no longer servicing this account. The account has been recalled and returned to the current creditor,T-MOBILE ********
  
  Please be advised that if we have previously reported information to any consumer reporting agencies, we have requested the information be deleted. Consumer reporting agencies may take up to 30 days or longer to update consumer reports and this is beyond our control.
  
  Should you have any further questions regarding this account, please contact the current creditor as the account is no longer placed with our office.

• Initial Complaint

  Date:08/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately I kindly tried to dispute this collections account of my credit report due to The fact that Im paying the balance of ***** currently to the Original creditorI literally called several times trying to get some resolution and I spoke with a ******************* who stated he was a operations manager but he couldnt do anything about it no matter if I presented my current August ******* bill with the original creditor Name On the bill with the same balance thats source receivables also have me in collections for I thank him for trying to help but I need more assistanceSource receivables have my collections account for ***** the very same amount I have on my current August utility bill that I still have current service with so I obviously cant pay two different business the same billPlease help!!! I presented the bill several times and calledAnd as of today still is paying the original creditor for the balance and they apologized for transferring my account to ****************** due to a lack of offered account repayment options Thank you

  Business Response

  Date: 09/05/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by *************** Light & ************ to collect on the past due balance of $1182.36. This account was placed in our office on 2/14/2024 and no payments have been made or transferred to us from *************** Light & ************. If the consumer was paying the creditor, the creditor would notify us, and we would apply the payment to the account. Because the account has not been paid, it is current in collections. 

  Customer Answer

  Date: 09/05/2024

   I am rejecting this response because: this company is unprofesssional on all levels of businessIf I submitted a current bill that I paying right now for existing service source receivables have no right to hold any collections account on my nameYes they transferred the account back in February but I called them and now I have  to pay them as they are the original creditorsource receivables dont have to wait on peoples gas to tell them I paid my accountthat account is out they hands nowI showed my bill that Im paying on now to my utility company..I showed sufficient up to date evidence that Im paying the original balanceWith the original creditor that should be the end of this harrassment.

  
  

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A tmobile account was opened fraudulently. I filed a police report and ftc report and had it removed. Then it was sold to southwest and I had to do the same to remove it. now source receivables has reinserted it by a new account number of ********* and the same $337 balance as proof its the original fraudulent T-Mobile This is illegal practice. Theyve simple changed the account number Since we know this is not mine they cant process any documents showing me tied to this account by the made up account number and this is willful non compliance. I do not owe this debt that resulted in identity theft and All collection and reporting to the bureaus need to cease in accordance to the law.I have attached all the proof . The next step is arbitration or litigation if they do not remove this from my Credit file

  Business Response

  Date: 09/05/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by T-Mobile to collect on the past due balance of $337.38 for the account ending in 9805.This account was opened on 1/8/2020 and closed on 7/21/2022 due to non-payment.The last payment made was on 3/17/2022 for $325.48. If the consumer believes that this account was opened fraudulently, a fraud form will need to be completed. This can be found at *********************************************************** completed, T-Mobile will investigate the account and notify the consumer of the findings. Please be advised that this account has been updated as disputed. 

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a letter about a T-Mobile bill for $2362.77 that I know nothing about from Source Receivables Management. Tried to get information from ******** but all they could tell me is that the account listed was closed. Couldn't even tell me if it was in my name. Source Receivables gave no details about what the alleged bill was for - just a dollar amount and claim that it was from T-Mobile. I have never received any bill from T-Mobile in the past. Replied to Source Receivables asking for details on the bill (what it was for, etc.) but haven't heard back, and probably won't hear back.

  Business Response

  Date: 09/05/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by T-Mobile to collect on the past due balance of $2362.77 for the account ending in 4282.This account was opened on 4/19/2022 and closed on 6/8/2022. If the consumer believes that this account was opened fraudulently, a fraud form will need to be completed. This can be found at *********************************************************** completed, T-Mobile will investigate the account and notify the consumer of the findings. Please be advised that this account has been updated as disputed. 

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ******** to SOURCE RECEIVABLES MNGMN to remove collection account from credit report

  Business Response

  Date: 07/30/2024

  We have reviewed the consumer complaint. Please be advised that our office is no longer servicing this account. The account has been recalled and returned to the current creditor, T-Mobile USA INC.  Please be advised that if we have previously reported information to any consumer reporting agencies, we have requested the information be deleted. Consumer reporting agencies may take up to 30 days or longer to update consumer reports and this is beyond our control. Should you have any further questions regarding this account, please contact the current creditor as the account is no longer placed with our office. 
  
  

  Customer Answer

  Date: 07/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:06/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/14/2024. This company claims I owe them ***** for a ******** business account for a business I never owned. *** tried to contact them with no response they dont even have a phone number on their website I had to ****** search and they dont answer. Ive disputed with credit agencies, Ive called ********. I am not responsible for this debt. It its hurting my credit and theres nothing I can do about it. Please do something to help me get this off of my credit report. I should not have to pay a debt that is not mine.

  Business Response

  Date: 07/09/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $2078.91 for the account ending in 5748.We received this account on 2/14/2024. This account was opened on 8/13/2018 and closed on 1/19/2021. The last payment made was on 1/6/2021 for $294.75. If the consumer believes that he does not owe this account was opened fraudulently, a fraud form will need to be filled out. This can be found at **************************************************************, please be advised that this account does NOT appear to be fraudulent,and the investigation will likely result in non-fraud. Please be advised that this account has been updated as disputed. 

• Initial Complaint

  Date:06/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received a letter from Source Receivables Management stating that they were attempting to collect money that ******** hired them to collect. They are trying to collect money I do not owe. I had a pre paid account with TMobile and due to faulty service cancelled my account 2 weeks prior to the next payment due for PRE PAID service. The tech I spoke with at Source Receivables Management would not listen when I tried to tell him that the account I had was pre paid. Instead he yelled at me at least 10 times that ******** does not offer any such thing as Prepaid accounts. When I tried to tell him that he was incorrect he hung up on me terminating the conversation. I went online and took a screenshot of ********s offering of many Prepaid plans and sent to the number I had called for them. In short, he tried to intimidate and bully me into paying money I do not owe and I will not be bullied or intimidated and will not pay money I do not owe. The tech was extremely rude and unwilling to listen to anything I had to say in the matter when I suggested that he contact ******** to get to the facts and I assumed that is how they intimidate many people into paying them money owed or not owed. ***********************

  Business Response

  Date: 07/05/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $273.44 for the account ending in 6714.We received this account on 5/30/2024. This account was opened on 2/28/19 and closed on 4/7/2022 due to non-payment. This account was activated as a postpaid account. There was usage on the account until 1/15/2022 and was ported out,another number was ported out on 4/7/2022. The charges come from service fees of $194.01, a late fee of $24.74 and a collection fee of $54.69. Please be advised that we have updated this account as disputed, but the balance is due and owed.Please visit paysourcerm.com to make payments (SRM Account #***************** or call us at **************. 

  Customer Answer

  Date: 07/05/2024

   I am rejecting this response because:
  
  I am rejecting this because we absolutely do not owe ******** any money. It was a prepaid account and we cancelled the account two weeks  prior to payment being due for prepaid usage. We cancelled because we spent over a week waiting for service to be restored in the area where we were and getting no response from a ********* representative. 

  We had two cell phones on the account and both were cancelled at the same time. Not one 3 or 4 months after the other as the collection agency has written. 

  I will repeat. This was a prepaid account and we cancelled two weeks before the next payment was due. I am sure that ********* may have this in their records. We do not have any paper records or any other records as we do not keep old phone bills laying around for over two years.

  I will not pay money that I do not owe.

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me at least once a day using a new number every single time with my old area code to pretend like they are someone from my old area to get me to pick up. I do not owe any debts and I have no clue who this company is. It sounds like a scam.

  Customer Answer

  Date: 06/26/2024

  I have more call records! This is only through April!

  Business Response

  Date: 07/05/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $117.99 for the account ending in 7980.We received this account on 6/11/2024, therefore, we have not called the consumer prior to June. This account was opened on 9/3/2023 and closed on 10/21/2024. If the consumer believes that he does not owe this account was opened fraudulently,a fraud form will need to be filled out. This can be found at ************************************************************* be advised that this account has been updated as disputed. Per the consumers request, we will cease communication.

  Customer Answer

  Date: 07/05/2024

   I am rejecting this response because:
  
  How could my ******** account be closed on October 2024 when October hasnt happened yet?! This company clearly doesnt even have their own paperwork in line and they are calling MULTIPLE TIMES PER DAY! This is harassment! If they continue to call I will report it to my local authorities.

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 24;2024 I contacted srm after receiving a letter telling me I owed money to ADT. I ended up speaking to 3 different men who were not accepting of my financial situation at all. I tried explaining my problem but they ended up telling me my plan was unacceptable. They were rude, on the verge of telling me that they just couldn't take my payment because it is too small. They were intimidating and not business-like at all. I ended up hanging up with no resolve. They were so unprofessional I wonder if they are even a legitimate business or scam artists trying to just get money out of us. We are senior citizens, 74 and 77. On a very low fixed income. They also accused me of "putting a story on them"!

  Business Response

  Date: 07/03/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collection agency that was hired by ADT ******** Services to collect on the past due balance of $1361.00. We will review the calls. Unfortunately, we are unable to set up payments for $25 monthly within our system. If the consumer desires, payments can be made at paysourcerm.com.The account number needed is ********.