Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 24;2024 I contacted srm after receiving a letter telling me I owed money to ADT. I ended up speaking to 3 different men who were not accepting of my financial situation at all. I tried explaining my problem but they ended up telling me my plan was unacceptable. They were rude, on the verge of telling me that they just couldn't take my payment because it is too small. They were intimidating and not business-like at all. I ended up hanging up with no resolve. They were so unprofessional I wonder if they are even a legitimate business or scam artists trying to just get money out of us. We are senior citizens, 74 and 77. On a very low fixed income. They also accused me of "putting a story on them"!

  Business Response

  Date: 07/03/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collection agency that was hired by ADT ******** Services to collect on the past due balance of $1361.00. We will review the calls. Unfortunately, we are unable to set up payments for $25 monthly within our system. If the consumer desires, payments can be made at paysourcerm.com.The account number needed is ********. 

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/9/2024 , I received a mail from the Source Receivable Management and called their office and spoke to ******. He asked me that I owe T ********* the amount of $2,315.04 and asked me if I lived at ***** ********, ******** and my name is *******************************. I told him that my name is ********************************** , has been living in ********** since 1983 and has been with ******* for decades . He told me that I will receive Fraudulent package and return to them but nothing was received. On 5/24/24, I received another statement and when I called their office , a lady answered and when I asked her if she can tell me whom I am talking with, she declined and told me that I will be receiving a fraudulent package and until to this date, 6/10/24, nothing was received. This is an incorrect person they are dealing with and I don't want my credit to be ruined. Thank you for looking into this matter.Sincerely, **********************************

  Business Response

  Date: 06/11/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $2315.04 for the account ending in 1774.This account was placed in our office on 2/1/2024. This account was opened on 10/23/2021 and cancelled on 12/13/2021. If the consumer believes that the account was opened fraudulently, a fraud form will have to be filled out with ********.This can be found at *********************************************************** account has been updated as disputed. 

  Customer Answer

  Date: 06/12/2024

   I am rejecting this response because: I am not the person who owes T ****** We may have the same name but I have middle initial of H and besides I never lived in ******** , ********. I have been in LA since 1983. Thank you for looking into this matter.
  
  
  

• Initial Complaint

  Date:05/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in response to this agency filing a collections account on my credit reports. It references Account: ******** for the amount of $355.First, the collection agency never tried to contact me.Second, the original debtor for this claimed collection is ********* I never had a direct account with ********* The *** that I worked for had a BUSINESS account with ******** which I managed. When the *** closed the service with ******** was closed and the numbers were transferred elsewhere. Again, the *** had the account, I never had a personal account with *********Lastly, since I did not have a PERSONAL account with ********, I NEVER provided my SSN. I'm not sure how ******** or this collection agency illegally obtained my SSN.This is the second false claim that was submitted by a collections agency on behalf of ********* I filed a complaint with all three bureaus the BBB and ************************************* The other collection agency recognized their illegal activity and corrected all my credit reports. I will DO THE SAME for this agency and any other that want to support this illegal activity.Before I do all that, and potentially report this identity theft to the authorities, I kindly ask that you reverse all my credit reports and let ******** know that this is illegal.I attached the service agreement that clearly states the *** as the customer.

  Customer Answer

  Date: 05/26/2024

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 06/03/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $355.09. Please be advised that our office is no longer servicing this account. The account has been recalled and returned to the current creditor, ********.
  
  Please be advised that if we have previously reported information to any consumer reporting agencies, we have requested the information be deleted. Consumer reporting agencies may take up to 30 days or longer to update consumer reports and this is beyond our control.
  
  Should you have any further questions regarding this account, please contact the current creditor as the account is no longer placed with our office. 

  Customer Answer

  Date: 06/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Source receivable management calls me everyday, when I answer they do not say anything and hang up. I have asked them to stop calling my phone, I told them, I am not the person they are looking for, yet they still continue to call. I asked for the company address and they said i can ****** it.

  Business Response

  Date: 06/03/2024

  This number has been removed from our calling list. 

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An incorrect collection has been reported to my account. I called on May 1, 2024 to find out how I should send over proof of 0 balance on the account. The representative was extremely rude and told me if there was a zero balance then I would have never called. I told her the account has been paid, but before I could proceed to tell her I had a receipt and a letter from the company stating my account was in good standing, she cut me off and said, You didnt pay it. I told her I did to which she cut me off again to say I didnt. I said, **** Im, and she cut me off saying, Im not about to go back and forth with you just b/c you dont like the answer Im giving you. You didnt make a payment. It is what it is or else you wouldnt have a balance but you have one b/c you didnt pay. Im not about to argue with you. I told her I have a receipt and before I could ask how to submit it she cut me off and said, You dont have a receipt. I asked her to please lose the attitude and she cut me off saying Im the one who has a problem. I repeated myself and asked her not to have an attitude with me because I was calling for help, not because I owe anything but she proceeded to speak over me and Im sure did not hear what I said. Not being able to clear this from my credit report is preventing me from providing housing for my three small children. I am a single mother. We have been denied from several apartments because of this on my report and this agency and their rude workers are preventing me from resolving this issue.

  Business Response

  Date: 05/13/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $668.54 for the account ending in 3937. We would like to apologize for the conversation the consumer had with our agent.This is not how our agents are trained and we will review the call with the agent. We received the proof from the consumer via email and have responded notifying the consumer of such. Therefore, this balance is due and owed. Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************.

  Customer Answer

  Date: 05/13/2024

   I am rejecting this response because:
  The balance is identical to the one owed to the previous debt collector. The previous account was paid in full by me. I did not reopen a ******** account for this bill to apply to any additional dates and or accounts. 
  

• Initial Complaint

  Date:04/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I had closed a ******** account in August of 2021 after their data breach had my social security number sold on the dark web. I fully closed my account at a T-******************** store and paid my final bill. After some investigation, I found that they had been charging me for internet service that I never signed up for (already had ****** Ive called both ******** customer service and they admitted that I was not responsible for the charges and it was an error. Over the last 2 years, theyve sent this bill to three separate collection agencies and Ive disputed each one and had it removed. SOURCE RECEIVABLES MANAGEMENT Is the 4th debt collector theyve had harass me for a bill Im not responsible for. My good credit score l that *** worked hard to maintain has been ruined several times from this one bill.

  Customer Answer

  Date: 04/28/2024

  Hello,

   

      Thank you for replying. 
  

      I spoke to Source Receivables Management on 3/8/204. I explained that this account had already been closed by ******** and that according to their customer service department, I was not responsible for these charges.
  

   

  Thank you,

  *********

  Customer Answer

  Date: 05/08/2024

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 05/13/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $273.48 for the account ending in 0640.This account was opened on 9/18/2009 and closed on 12/4/2021. The last payment made was for $113.77 on 8/19/2021, but usage was found until 8/27/2021. The balance comes from service charges of $240.00 and a late fee of $33.48. Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************.

  Customer Answer

  Date: 05/13/2024

   I am rejecting this response because:
  
  I activated new cell service with this same phone number with ******* Wireless on 9/27/2021. ******** continued to bill me for services well after this date. 
  
  

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From my very first interaction with Source Receivables Management I have disputed the validity of the debt in which they are seeking to collect for I have never conducted business with ********* In an attempt to clear my name of this fraudulent activity I have since called ******** to initiate a verbal fraud investigation, formally submitted a second written fraud investigation via their website, filed a formal police report, and per the assigned Detective's recommendation submitted a formal complaint via the identitytheft.gov website. Each of these actions remain open and active and I have been in communications with ******** specifically almost daily as I eagerly await the results of my open fraud investigation. However, Source Receivables Management continues to call daily to a line attached to my home office and this is incredibly disruptive to my professional responsibilities for I work 100% virtually from my home. With all that said, I appreciate they are solely doing what they feel is their duty but I am fighting tooth and nail to clear my name every day. In closing this is simply one more action I felt obligated to take to share my experience with Source Receivables Management. I just wish they would appreciate the exhaustive amount of time I have spent and will continue to spend seeking to clear my name with *********** and of course with them). Anticipating a formal response to my fraud investigation any day now but in the meantime a pending consultation with an Attorney specializing in consumer law awaits for I am seeking to exhaust every avenue at my disposal. Thank you for letting me share my experience.

  Business Response

  Date: 04/22/2024

  We have reviewed the consumer complaint.
  Please be advised that our office is no longer servicing this account. 
  The account has been recalled and returned to the current creditor, 
  T-MOBILE ********
  
  Please be advised that if we have previously reported information to
  any consumer reporting agencies, we have requested the information 
  be deleted. Consumer reporting agencies may take up to 30 days or
  longer to update consumer reports and this is beyond our control.
  
  Should you have any further questions regarding this account, please 
  contact the current creditor as the account is no longer placed with our
  office. 

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  several years ago I got a new cell phone and and ******** connected to their system but it would not work. I called ******** and was told they should never connected the phone to their system so I went back to another carrier. then I get a collection notice for a collection company and proved to them I did not owe ******** anything, then a second company came after me for the some amount, again i sent them all the paperwork showing I did not have a debt to ********. after that I got rid of all the paper work. Several months later Source Receivables Management came after me for the same ******** problem and now they have lowered my credit rating from over 800 where it was for years to 703, these people have to be stopped.

  Customer Answer

  Date: 03/14/2024

  This first happened with ******** over 3 years ago and I have no paper work on it now

  Customer Answer

  Date: 03/14/2024

  I returned the only letter I ever received from them telling them I had no debt to ******** and that they were the 3rd company trying to collect money that was not owed. After that I received nothing just phone calls several times a day so I blocked their calls

  Business Response

  Date: 03/19/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $118.31 for the account ending in 4811. This account was opened on 2/18/2021 and canceled on 2/27/2021. Usage was found on the account until 2/26/2021, which is within the buyers remorse period. This account will be cancelled and returned to the original creditor, ********. Please allow ***** days for this to be updated with the credit bureaus. Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************.

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to a payment agreement with credence resource management. The collection agency that was previously handling this account. I agreed to make 8 payments of 50 dollars to account *********. I was told this would close the account balance. I made payments on 6/25/2022, 7/8/2022, 8/12/2022, 9/9/2022, 10/17/2022, 11/11/2022, 12/9/2022 and 1/6/2023. I recently started getting contacted from Source Receivables Management that I owe over 600 dollars for this same account. I already sent them proof of the bank withdrawals from credence, the payment arrangement and the payment receipt of the 400 dollars I already paid. Over 3 weeks ago I spoke with a lady that told me that if I sent a payment receipt to them they would cancel the debt. I sent 3 different papers as proof that i paid the balance. They said my account would go under review. They recently contacted me today, again, charging me for that account that was already paid off. I was told that by the lady that called me that they had reviewed the papers and that the balance was still owed even after i sent in proof. No other explanation. I do not owe this balance because I made a payment agreement with Credence back in 2022 for 400 dollars and I already paid this balance. I do not owe anymore money.

  Business Response

  Date: 03/19/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $694.90 for the account ending in 9183. This account was opened on 3/22/2020 and canceled on 4/22/2021. The last payment made was for $50 on 1/6/2023. According to our records, the account was not settled. If any payments were made after 1/6/2023, proof would need to be provided. Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account,please contact us at **************.

• Initial Complaint

  Date:03/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with 7TH TERRACE INVESTORS LLC, and I am not aware of the contract with SOURCE RECEIVABLES M.

  Business Response

  Date: 03/19/2024

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency that is working on behalf of the current creditor 7TH ***************** LLC, to collect on the past due balance of $1355.00 for a lease related to Lapis Apartments.
  This account was placed in our office for collections on 12/4/2023 for a lease that began on 8/12/2023.The lease end date was 7/23/2024. The consumer moved out on 9/5/2023. We spoke to the consumer on January 12, 2024 in which the consumer told us that she left on September 2023 for an emergency and paid rent until August of 2023. The rent for August was returned for insufficient funds, as shown in the move out statement that is attached.
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************.
  Sincerely,
  Compliance Department
  Source Receivables Management