Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company ************************************************* automatically created an account and has charged me ***** for four months with out my authorization. The will not refund my money. These people cannot be trusted.

  

  Business Response

  Date: 09/10/2024

  Hello,

   

  We have received your recent message. Unfortunately, the email address ********************* through which you contacted us or provided is not associated with any of our accounts.
  
  
  
  To better assist you, please provide us with the email address you used when you registered your Legal Templates account.
  
  
  If you are currently on a paid account, please provide the last FOUR digits of the credit card used to purchase, along with the name of the cardholder so I can locate your account correctly.
  
  
  Feel free to contact me if you require further assistance.
  
  
  
  
  
  
  Sincerely, 
  
  
  ***** *. 
  ***************************************;
  ************************************************************
  **************

  Customer Answer

  Date: 09/16/2024

   I am rejecting this response because:They are not doing anything. The email they want is: ************************************.
  
  
  

  

  Business Response

  Date: 09/17/2024

  Hello,

  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat, phone, or email.
  
  
  After consulting with our accounting department, we are able to offer a refund for the past 3 months, as our system cannot process refunds beyond 90 days. We apologize for any inconvenience this may have caused and hope this solution is satisfactory. Please confirm if you accept this offer, so we can promptly begin the refund process.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ***** *. 
  ***************************************;
  ************************************************************ 
  **************

• Initial Complaint

  Date:09/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1 dollar free trial to fill out a PDF. I made an account with ****** and then they charged me without my consent. Didn't even use the free trial and some how they got my card information and charged me.

  

  Business Response

  Date: 09/09/2024

  Hello,

  I hope this email finds you well. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced. 
  
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat, phone, or email.
  
  
  Following a discussion with our accounting department, we processed refund for $39.95 USD and your account has been canceled. You should receive the refund within 3-5 business days.

  Warm regards,
  
  ************** 
  ***************************************;
  ********************************** 
  **************

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 1 dollar week trial with legaltemplates.net. Less than 5 days later after paying the $1.00 charge, I was charged $48.95 as a monthly subscription fee. When I filled out he application I didn't see anything about an auto-renewal or monstrous increase in charge. I cancelled and requested a refund for at least part of the $48.95 and was told I was responsible for knowing the stipulations of the $1.00 trial and because I hadn't cancelled in 7 days (it's still only been 5 days) that I was responsible for the $48.95 but I *still* could use their services for the remainder of the month. This completely feels like a scam and even if I"m out the money I wan't this posted so others do NOT use legaltemplates.net

  

  Business Response

  Date: 09/03/2024

  Hello,

   

  Thank you for contacting Legal Templates and accept our apologies for the inconvenience caused.
  
  Our accounting team had completed processing the refund for $49.95. 
  
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  
  Thank you in advance for your time, and please let me know if you have any further questions.
  
  
  
  
  Sincerely, 
  
  
  ************** 
  ***************************************;
  ********************************** 
  **************
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

  Customer Answer

  Date: 09/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:09/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for $1 to do one legal document. It said 7 day trial and then $1.95 per month. I cancelled my 7 day trial and as I was doing that my card got charged. $49 I did not sign up for the expensive plan during the trial. When I emailed they said they dont process refunds after the 7 day trial. Scammers in my opinion. I cancelled on day 7 and they charged my card anyway and wont refund my money.

  

  Business Response

  Date: 09/03/2024

  Hello,

   

  Thank you for contacting Legal Templates and accept our apologies for the inconvenience caused.
  
  Our accounting team had completed processing the refund for $49.95. 
  
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  Thank you in advance for your time, and please let me know if you have any further questions.
  
  
  
  
  Sincerely, 
  
  
  ************** 
  ***************************************;
  ********************************** 
  **************

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son needed a document and used Legal Templates from my phone , he told me it only cost 1$ so I let him use my debit card card, I noticed the 1$ on my bank statement and called the number to inquire , she told me there was no acct under my name so I went on and remember that my so needed it etc 9 days later I see a 40$ charge on my statement from the same company , I called and they refused to give me a refund saying something about a subscription , I called they said I had no acct on the 18 of *** so how the going to charge me when I called to make sure there would be no more charges , she said I had the wrong email address . That's the craziest thing I've ever heard , cause my debit card is in my name not an email address . I feel as if they purposely done this to charge me and the said no refund is do and the canceled the acct but why didn't they do it the first time I called. I think I got screwed on this and will never use there anything products. I would like a refund also it has overdrawn me at my bank and I live on a mthly check . plz help

  

  Business Response

  Date: 08/25/2024

  Hello,

  Thank you for contacting Legal Templates.
  
  We have received your recent message. Unfortunately, the email address through which you contacted us or provided is not associated with any of our accounts.
  
  
  To better assist you, please provide us with the email address you used when you registered your Legal Templates account.
  
  
  If you are currently on a paid account, please provide the last FOUR digits of the credit card used to purchase, along with the name of the cardholder so I can locate your account correctly.
  
  
  Feel free to contact me if you require further assistance.
  
  
  
  Sincerely, 
  
  
  ************** 
  ***************************************;
  ********************************** 
  **************

• Initial Complaint

  Date:08/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is not a good company to do business with. I cancelled this service but they billed me the same renewal fee they billed a lot of the same customers on this site. I was billed $39.95 by this company after I cancelled the service. The company is dishonest and should not be allowed to conduct business. The lady on the phone insisted that I didn't cancel the service.

  

  Business Response

  Date: 08/25/2024

  Hello,

  Thank you for contacting Legal Templates and accept our apologies for the inconvenience caused.
  
  Our accounting team had completed processing the refund for 39.95. 
  
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  
  Thank you in advance for your time, and please let me know if you have any further questions.
  
  
  
  
  Sincerely, 
  
  
  ************** 
  ***************************************;
  ********************************** 
  **************
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a one time deal to just pay for the one document I created. Then 7 days later Im charged $39.99! They tell you to just pay $1.00 for the document youve created, but thats how they get your card information. When I called to cancel it I was told by the sales rep they had no way of refunding my money at this time. Then they proceed to offer me a monthly membership of $4.95 ( which I declined). I wouldnt dream of continuing to do business with deceptive scammers!

  

  Business Response

  Date: 08/09/2024

  Hello,

   

  Thank you for contacting Legal Templates and accept our apologies for the inconvenience caused.
  
  Our accounting team had completed processing the refund for $39.95. 
  
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  Thank you in advance for your time, and please let me know if you have any further questions.
  
  
  
  
  Sincerely, 
  
  
  ************** 
  ***************************************;
  ********************************** 
  **************

• Initial Complaint

  Date:07/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled the service on 6/26/24 I was billed again on 7/25/24 for a service I canceled a month prior. I was assured it had been canceled on 6/26/24. They have billed me monthly for a service I never used and have cancelled more than once. Yet I continue to be billed.

  

  Business Response

  Date: 07/30/2024

  Hi ******,
  
  
  Thank you for reaching out.
  
  
  We apologize for any misunderstanding. However, your account linked to the email ************************ was refunded for one month on July 26, 2024, at 8:19 PM by the card issuer. Please see the attached screenshot. We can no longer issue refunds beyond one month since you have already disputed the charges with your bank. We will handle the matter directly with your bank.
  
  The account has been canceled.
  
  If you are being charged again, please provide a screenshot of the bank statement reflecting the charge or the last four digits of the card being billed so we can investigate further.
  
  
  Sincerely, 
  
  
  ************** 
  ***************************************;
  ********************************** 
  **************
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.
  
  
  
  

• Initial Complaint

  Date:07/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like so many others on this page, I used the free services of this and cancelled my subscription. However, I am still being charged the outrageous fee of $39.95/month. I do not want or need this service anymore, and can find no way to actually cancel this.

  

  Business Response

  Date: 07/25/2024

  Hello,

  We appreciate your reaching out to Legal Templates, and I'm here to provide support for your inquiry today.
  
  As per our administration's records, the account associated with ********************************** does not have a credit card registered.
  
  If you hold an active subscription, kindly provide the last four digits of the credit card utilized for the purchase, along with the cardholder's name. This information will aid me in accurately locating your account.
  
  Should you require further aid, please feel free to get in touch.

   

  Sincerely, 
  
  
  ************** 
  ***************************************;
  ********************************** 
  **************

• Initial Complaint

  Date:07/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  STAY AWAY FROM THIS COMPANY UNLESS YOU WANT TO BE SCREWED INTO PAYING ONGOING MONTHLY FEES AFTER YOU ATTEMPTED TO CANCEL DURING THE ***** PERIOD. I like many of the other complaints on here, had a situation where I tried to cancel during the trial period, thought I did, then got charged anyway. They're are plenty legit companies out there that aren't desperate for $39, then try to reel you in with a 50% off forever discount to try to justify for them charging you. The brainless service rep responded to my email inquiry with this "Your credit card will not incur any additional charges as long as the account remains canceled. It's important to note, however, that any charges incurred up to this point are still your legal responsibility, as stated in our Terms of Use and displayed information on our website."Don't get caught up in the same situation as many others before DO NOT USE THIS COMPANY. I am not having to go through my credit card company to dispute the charge. Save yourself the time and anger

  

  Business Response

  Date: 07/23/2024

  Hello,

  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.

  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat, phone, or email.

  Our accounting team had completed processing the refund for $39.95. 
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.

  Thank you in advance for your time, and please let me know if you have any further questions.
  
  
  Sincerely, 
  
  ************** 
  ***************************************;
  ********************************** 
  **************