Reviews

This profile includes reviews for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lowe's Home Centers, LLC has 1430 locations, listed below.

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  Lowe's Home Centers, LLC

  1000 Lowes Blvd Mooresville, NC 28117-8520

  
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  Lowe's Home Centers, LLC

  650 Turner St Auburn, ME 04210

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  Lowe's Region 6 Office

  1825 Old Fort Parkway Store 659 Murfreesboro, TN 37129

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  Lowe's Home Centers, LLC

  1700 W 133rd St Kansas City, MO 64145-1630

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  Lowe's Home Centers, LLC

  16300 W 65th St Shawnee, KS 66217-9799

Review Details

• Review fromNeil T.

  Date: 05/01/2025

  1 star
  I posted a review on 4/23/2025 about my nightmare experience with Lowes after ordering a refrigerator on 4/16/2025, expecting delivery on 4/22/2025. My familys fridge broke, forcing us to live out of coolers, so this was an urgent purchase. Its now 4/30/2025, and Lowes still cant tell me where my fridge is or when itll arrive.Their response to my last review was a generic apology and a phone number (1-8**-445-6937). I calledmultiple timesand got nothing but vague excuses and no resolution. This isnt just a delay; its a complete failure to deliver on a promise. Im beyond disappointedIm furious. Lowes has left my family stranded, and their lack of accountability is unacceptable.If youre considering buying from Lowes, especially for something critical like an appliance, think twice. Their customer service is nonexistent, and their delivery promises are worthless. I wish Id gone elsewhere.

• Review fromJesus Ruben V

  Date: 04/29/2025

  1 star
  Lowes of ********, ** and ****** Construction impact windows and door install. After I signed the contract they told me who would be doing the install, I googled ****** Construction, was I surprised when I saw all the negative reviews, I called my sales guy and he had a supervisor call me she aassured me the problems have been resolved. Well I'm here to tell you they are not. My windows and door was installed on Jan 9 2025 today is April 29 2025 and i still have a problem with my sliding glass door and 3 windows with no end in sight. They have been out to look at the door and windows with nothing being done. Do not trust lowes or ****** Construction with your home. Also they want 100% payment up front, so they have you. My worry is if, I'm having a problem with a new install what would happen if I have a problem in the future.

• Review fromROLAND M

  Date: 04/29/2025

  1 star
  THE **** NEVADA STORE IS THE WORST! THE EMPLOYEES ARE RUDE AND DISMISSIVE! NOBODY WANTS TO HELP IF YOU WALK INTO THE STORE! OH AND IF YOU NEED TO CALL THEM THEY DO NOT ANSWER THE PHONE AND IF THEY DO PICK UP THE PHONE. THEY PICK UP AND THEN HANG UP! SUPER FRUSTRUATING TRYING TO GET A HOLD OF ANYONE.

• Review fromJohn-Marc G

  Date: 04/29/2025

  1 star
  Today, I called to confirm the availability of Bermuda sod, and the employee I spoke with assured me twice that it was indeed in stock. After driving all the way there, I found two associates in the back just chatting and not attending to customers. When I asked them about the sod, they told me it wasn't available. This experience was incredibly frustrating and honestly unacceptable!*****************************************************************************************************************

• Review fromMar W

  Date: 04/28/2025

  1 star
  Waiting in line to get pine straw and there is no employee to help people.

• Review fromFozia K

  Date: 04/26/2025

  1 star
  One of the worst stores when it comes to customer service. I was working in my yard today and made a few trips to Lowes to buy mulch. Around 6:30 PM, I went for my final trip to purchase 12 bags. I asked the cashier if the loader is still there, and she assured me that help was available. When I asked the loader for help, he responded, Why are you here? Were closed. I was shockedit wasnt even closing time. I told him the cashier lady told me you guys are available and will be able to load the mulch. When I pointed that out, he shrugged and said, Oh well, were very busy. then he told me to go over there and wait. I waited for more then 15 minutes and nobody came to help. I was so frustrated that I chose not to go through with the purchase. I went to ********** instead. Their customer service was excellentthey were more than happy to load the mulch into my car.I wont be shopping at this Lowes again, and Id recommend others go to ********** instead

• Review fromGary W

  Date: 04/26/2025

  1 star
  Lowe's service advantage extended warranty is a colossal failure .My Maytag washer quit working on * I filed a claim on 4/15/25 , they scheduled a repair man for 4/21/25 ******** were a no call no show on the 21st. So Lowe's service advantage warranty scheduled a 2nd appointment for 4/23/25 & for a 2nd time repair man was a no call no show I have called multiple times to Lowe's corporate & multiple calls to Lowe's service advantage & can't get a resolution. I've have pleaded for help & remind them I have paid for a contract / extended warranty, & that I need a washer i have talked with magament they even suggested i call the repair *** I told them that's their job my paid for contract is with Lowe's not some repair man! Although I have in fact made calls to their repair man & left messages because they don't answer, but to no avail & no response from repair ***** after the 2nd no call no show from there repair man all Lowe's would do is schedule me for a 3rd. appointment with a repair man on 4/29/25 that ends up being 2 full weeks for the initial warranty claim WITH NO WORKING WASHER. I told Lowe's that's ridiculous that they should have better customer service than that . I even went to the local Lowe's store & asked management for help******** called Lowe's service advantage & get the same results of (I'm sorry for your inconvenience we can schedule a 3rd appointment with a a repair *** If you like). The local Lowe's store manager even asked well how many no calls no shows from a repair Company does the customer have to suffer through b4 you make this right & just replace the none working washer & the warranty department wouldn't give an answer! Meanwhile we have no working washer Maytag at that, & no results from Lowe's! Or even an attempt to stand behind a product & service they sell .. Lowe's corporate has been no help at all, its unacceptable for a company that size to basically do nothing to honor a warranty contract & make this right DISGUSTING.

• Review fromAlex G

  Date: 04/24/2025

  1 star
  Lowes in ******* on ********** is the worst. I have been buying there for over 15 years and service has been declining along with product. Everything I have been buying from them doesnt work but abt 45 days then it breaks and they want return it or discuss the issues with it not can they find your receipts documenting you bought it. I bought a lawn mower because the previous lawnmower I bought from them didnt work. I changed brands and paid more thinking it would be worth it but H*** after 4 uses and storing it away for this ******* use it want say a word. Its a Toro mower that states its guaranteed to start on the label which is a lie. Now I cant get any help from the store or over the phone . I asked for the store mgr and the clerk said she didnt know his name she thinks its *** something then put me on hold and never came ******* so mad at this point I may file bankruptcy and not pay lowes nothing for my ast purchases since they have screwed me on so many purchases , but I want buy anything else there without resolution .

• Review fromJillian G

  Date: 04/24/2025

  1 star
  I appreciate that the issue is finally being addressed, but I wish I had gone with a different company. I renovated my first home, and the last step before moving in was new floors. They were installed and looked greatat first. But within six weeks, I noticed the planks separating, and I had to call Lowes.They sent someone out and assured me it was 100% fixed. A few months later, the exact same issue returned in the same spot. They needed to order materials, and after weeks of silence and follow-ups, I was finally scheduled, only to be told the morning of the appointment that the contractor was sick and I had to reschedule.Eventually, the contractor came back and again reassured me it was permanently fixed. This time, though, they added a transition piece in a doorway that wasnt there beforesomething I really didnt want, but I accepted it just to get the issue ************* forward a few months, and not only is the same problem back, but it's now spreading across multiple areas. Another appointment was scheduled, and once again, the day before, I received a cancellationthis time due to the contractor having unforeseen issues on another job.Finally, a different contractor came to assess the situation and said everything needed to be redone. That meant moving all my furniture and boarding my petssomething I had purposely tried to avoid by getting floors done before I moved in.Then, on the day of the installation, after rearranging everything and spending extra money, I got a call at 10 a.m. saying it was canceled again b/c the installer was in an accident. I understand emergencies happen, but this was the third last-minute cancellation, and its affected my job, my schedule, and my credibility. In short: the process has been a nightmare. Ive tried to stay patient and flexible, but this level of disorganization and lack of communication is beyond frustrating and unprofessional.

• Review fromPATTI S

  Date: 04/22/2025

  1 star
  We purchased a stove from Lowe's on 4/18/25. It was delivered on Saturday 4/19/25. As I tried to cook dinner that evening, it was apparent that the control panel was malfunctioning, I called Lowe's immediately. The person in appliances asked me to call Monday morning 4/21/25. My husband called and talked to the assistant manager ***** who said he would arrange for the stove to be picked up and a new stove to be delivered on 4/22/25. The mal-functioning stove was picked up, but the delivery person did not have a replacement stove to leave. They only had instructions to pick up the original stove. After going through endless recorded messages, I was able to talk to someone at Lowe's. They will issue a credit to my account and I can order another stove. I have to start all over again and then be at home again waiting on a delivery of a stove. I will not purchase any future appliances at Lowe's.