Reviews

This profile includes reviews for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lowe's Home Centers, LLC

  1000 Lowes Blvd Mooresville, NC 28117-8520

  
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  Lowe's Home Centers, LLC

  1605 Curtis Bridge Rd Wilkesboro, NC 28697-2263

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  Lowe's Home Centers, LLC

  1000 Gallery Blvd Scarbrough, ME 04074

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  Lowe's Companies, Inc.

  500 Executive Blvd Southington, CT 06489-6011

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  Lowe's Region 6 Office

  360 East Main Street Hendersonville, TN 37075

Review Details

• Review fromPrecious L

  Date: 02/17/2025

  1 star
  My wife and I purchased new cabinetry from Lowes on S. Eastern in ********* in October of ****************************** early December. The order was missing a few pieces and we contacted ******* who had been working with us to order the pieces and fillers we needed. A month went by and I attempted to contact ******* via email and phone. Crickets. I called Lowes and spoke with customer service week of January 6th, ******************************************** a few days. When nothing arrived, my wife and I went to Lowes and spoke with a manager about our situation. Finally on 1/14/25, ******* responded to my email and stated our order has not yet shipped and she will be reaching out later with a more concrete date. On 1/30/25, ******* sent an email stating our order would be delivered on 2/1/25. Our order arrived but the filler pieces were missing. Now it is the middle of February and I have attempted to call Lowes and speak with managers, with cabinetry, and I have sent multiple emails stating our issue. All we need is the rest of our cabinets! We PAID IN FULL in October for a brand new kitchen that my wife and I were excited to design. We are disappointed with the lack of and miscommunication we have been receiving from Lowes. I have spoken with two managers and they have offered no compensation or any help. ******* seems to be the only one with the ability to access our order and make any changes. This entire process has been discouraging and has been costing us more money overall. Today, after attempting to call Lowes and speak with ******* or any managers, I was only able to speak with customer service. We have called the regional office as well and no one ever answers, seems to be a common theme. I have sent an email to ******* today explaining the exact items that we need. We thought this would be a smooth process. It has been terrible, and I now I have to reschedule of the rest of our countertops that were supposed to be finished this Friday.

• Review fromJoAnn W.

  Date: 02/14/2025

  1 star
  Lowes installation of my GE double wall oven is the reason for this complaint and review. The installer, a third party, CRST would not install the trim kit to finish the install stating it was out of their realm to work with brick (on the top) where there is a 2 inch space. No one looked or measured before the install. After speaking to the store, Lowes install several times, provided photos, the only thing that they offered as a coupon for liquid nails. Terrible customer service.

• Review fromMichael H

  Date: 02/13/2025

  1 star
  I had a refrigerator delivered and "installed" on 1/24/25. The installation was never completed, they knocked a big chunk out of the door trim bringing the refrigerator into the kitchen (didn't bother to say anything) they left my kitchen a total wreck and did not put my door back on the hinges. I have been contacting Lowes continuously since 1/27 and have been getting the run around each time I call. Since Lowes has changed to contractor installations the work has been complete junk. I will never do business with Lowes again because of their installation issues. Buyer beware, pay a little more at another dealer and save a BUNCH of headaches and hassle. If I could leave a 0 star review, I would.

• Review fromAbhilash L

  Date: 02/10/2025

  1 star
  i was trying to do a purchase online and the agent gathered my credit card details and kept around 15K (fifteen thousand) on hold across my 3 credit cards for buying a ************************************************************************** buying one, my bank said that it was attempted multiple times and i ran out of my credit limit and while asking for a supervisor they have not made me connect with any one i have the transcript and the bank statements for a compliant

• Review fromNicholas F

  Date: 02/09/2025

  1 star
  Sold me a washer and had it delivered. Delivery team was incompetent and kicking the bottom price of cardboard off of the washing machine. I was watching them do this and knew it was going to end bad. After installation I asked for them to test the washer (as I knew it was going to leak). They refused to test the washer and installed it and told me to call back with any issues. I proceeded to test it myself, and they rushed out of the door saying they had another delivery. A few moments later, the washer was pouring out water from beneath where the agitator connects. They have someone coming out Monday to replace it. However, their delivery team is horrible. Do not do business with any large appliances that have water lines. The delivery team does not care.

• Review fromRaymond E.

  Date: 02/08/2025

  1 star
  I was doing a return and did not have my receipt. Sometimes your credit card will pull up your purchase and if not, you are out of luck. Fortunately, I found my receipt, and was able to return my unused merchandise. The credit card I attempted to use to pull up my purchase was on the receipt so I wanted to take a moment to inquire why it wasnt able to pull up my purchase. I was going to recommend she have a manager use it as an example for their IT department to see where the glitch was. She interrupted me in mid-sentence and said I know what you are going to say and there is nothing I can do about it. I said, You didnt let me finish. She then doubled down that nothing I could say was going to change anything. I told her that she wasnt providing good service by not allowing me to talk. She turned away from me and looked up and started flickering her eyelashes and tapping her foot in a dismisiv3 fashion, This went on for ***** seconds. I was dumbfounded by her silent tantrum. I asked to speak to her manager. She responded that I could do whatever I wanted to but that she was done with me. She then left me at the register and began walking away. I asked her for her name and she refused to turn around or give me her name. I asked other employees to help me locate a manager. I explained what happened and he made sure my issue on the return was resolved and committed to talking to her after I left. Since I wasnt convinced that he was the manager or that this would go anywhere, I am writing this review and giving Lowes a review of 1 star. This occurred at the **************************************************** location at 18:53 on 2/725. Another employee said the customer service **** name was Cece. I felt disrespected and humiliated in front of my team. I should ask that the ******** team at this location is great and I will continue to shop here for now and see how things go moving forward. Please watch the surveillance video as it will back up my story.

• Review frommike j

  Date: 02/07/2025

  1 star
  They are dishonest, misleading criminals. I will never walk into one of these stores again. They say they will correct something they messed up but will not follow through. I highly recommend never doing business with Lowes.

• Review fromMatthew H

  Date: 02/06/2025

  1 star
  I bought a refrigerator and a stove. I was instructed to empty my refrigerator a few hours before my delivery time so it could defrost. I did that. Upon delivery the stove was ok. They took my old refrigerator and loaded it up in the truck. The new refrigerator was used, dented up and scratched all over. I did not accept the delivery. The delivery driver said he would have another refrigerator sent that night. Having to call lowes customer service several times they told me I would not be receiving my new fridge until sometime on saturday which is 2 days away. So now I have a floor full of refrigerator and freezer food, probably $400 - $500 worth. They refuse to compensate me for any of this loss even though It was an issue on their end that caused it. Very unprofessional. I will be using ********** from now on. Terrible customer service.

• Review fromKristen A

  Date: 02/06/2025

  1 star
  I recently had a very disappointing experience with Lowe's that I feel compelled to share. I encountered what seemed to be a classic case of bait and switch and false advertising. On December 2, 2024, I ordered a Microwave Wall Oven Combo online after mine broke on Thanksgiving Day. After several delays in delivery (December 17th, 25th, January 1st, 4th, and 18th), my order was suddenly canceled on January 23rd without explanation.That day, I reached out to **************** to find out why my order was canceled. After putting me on hold many times, they finally said that the item was out of stock and that I could opt for a similar but significantly more expensive alternative. This felt like a clear bait and switch tactic. Moreover, the original product continued to be advertised on their website as available, as well as the manufacturers website and various other store as available, which is misleading and a prime example of false advertising.Despite reaching out to customer service three times for a resolution, their responses were unhelpful and dismissive. This experience has left me frustrated and distrustful of Lowe's practices. I hope they take customer feedback seriously and make the necessary changes to ensure honest advertising and reliable stock information in the future. Until then, I would advise others to be cautious when shopping here.

• Review fromApril R

  Date: 02/06/2025

  1 star
  My husband and I purchased a wall oven mid December and mid January the installler came out to measure and insure the oven we picked would fit. We had to pay an additional 900 to have it installed because they had to make some cuts. We paid it and set a date for installation. They came out and brought the new oven, took out our old and then said "it won't fit". They took our old oven gave us new measurements to be used when looking for another oven. We went back to Lowe's that day and picked a much smaller oven. Lowe's said they would send specs to installer for a new quote. Two weeks later many calls and now the installer says that oven is too small and they are unable to accommodate the installation. We asked for our old oven back, but now they say it was recycled! Worst experience ever, will not be buying from Lowe's.