Reviews

This profile includes reviews for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lowe's Home Centers, LLC

  1000 Lowes Blvd Mooresville, NC 28117-8520

  
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  Lowe's Home Centers, LLC

  1605 Curtis Bridge Rd Wilkesboro, NC 28697-2263

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  Lowe's Home Centers, LLC

  1000 Gallery Blvd Scarbrough, ME 04074

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  Lowe's Companies, Incorporated

  1204 Blakeslee Boulevard Dr E Weissport, PA 18235-8756

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  Lowe's Companies, Incorporated

  3207 Route 940 Mount Pocono, PA 18344-1150

Review Details

• Review fromApril R

  Date: 02/06/2025

  1 star
  My husband and I purchased a wall oven mid December and mid January the installler came out to measure and insure the oven we picked would fit. We had to pay an additional 900 to have it installed because they had to make some cuts. We paid it and set a date for installation. They came out and brought the new oven, took out our old and then said "it won't fit". They took our old oven gave us new measurements to be used when looking for another oven. We went back to Lowe's that day and picked a much smaller oven. Lowe's said they would send specs to installer for a new quote. Two weeks later many calls and now the installer says that oven is too small and they are unable to accommodate the installation. We asked for our old oven back, but now they say it was recycled! Worst experience ever, will not be buying from Lowe's.

• Review fromGrace B

  Date: 02/05/2025

  1 star
  I will never shop at Lowes again and tell everyone I know not to shop there either! Bought a brand new washer and 1 week later its broke! Didnt buy the extended warranty because I didnt think I would need itstupid me! They didnt tell me I only had 48 hours to return it or I probably wouldnt have bought it there. That is such a rip off not standing behind the products you sell!!

• Review fromFred D

  Date: 02/03/2025

  1 star
  Lowe's Home Improvement has an unknown return policy on appliances, maybe other items too. When you charge on a Lowe's credit card, it is a different return policy than other cards. When using a typical credit card the return POLICY IS ONLY 48 HOURS! I purchased a ** AC / Heating window unit for a rental property. The unit did not work. When I wanted to return it within 11 days, I was told NO. Lowe's said I had to contact **. They would not stand behind the product, nor was willing to help. The would even give me GE contacts. I'm done with Lowe's.

• Review fromLinda R

  Date: 01/30/2025

  1 star
  Lowes does not stand behind the products they sell. Unless you pay an additional 200 dollars for extended warranty. Paying 700 dollars for an appliance then have to pay another 200 to make sure the product will be honored if anything goes wrong is not right. Definitely very upset that they will not try to help resolve the problem. They said it's not on them it's on Frigidaire, which also will do nothing

• Review fromRicardo G

  Date: 01/28/2025

  1 star
  My wife and went to Lowes to purchase a washer machine, after we purchased the appliance walked out of the store to get my truck to the loading area, soon we starting walking out of the store we noticed a shopping cart resting against my new truck which it caused a damage to the rear door. We talked to one of the store (Lowes store in **********, ********) managers about the incident. He said that he was filing a claim with their insurance company, took my information (no formal complaint form offered). The incident occurred on 11/11/2024 but until now havent heard anything from Lowes. It was a windy day so it was a negligence from part of the store to take care of the shopping carts. I always been a customer of **********************.

• Review fromCYNTHIA S.

  Date: 01/27/2025

  2 stars
  Purchased Whirlpool Range from this Lowe's. Employees in appliance department were friendly and knowledgeable. Purchased Whirlpool due to their reputation. Customer was notified of 30 day return policy. Upon first use of the oven, the oven did not work. Unfortunately, the first use was when the oven was 38 days from delivery due to customer being ill with COVID. Visited ******************** and explained the situation at 39 days. Told they were unable to help and customer should contact Whirlpool.Whirlpool sent repair people 3 times over 3- 4 MONTHS and the oven needed new hinges, thermal strip reapplying, electrical wires (under the back panel) were not screwed in place and finally a new element.During the 3-4 months without a working oven, sought help at this Lowe's more than once to help customer with Whirlpool as Whirlpool did not seem to care and would not replace this oven under warranty. Lowe's would not help. Wrote up issues and given to store manager, emailed to appliance manager, months later still no response.Customer did not want to write a bad review but want to prevent others this frustration.

• Review fromBetti S

  Date: 01/27/2025

  1 star
  I ordered an entrance door and security doors 08/24. It took 3 months for the doors to be delivered. Once the doors arrived 11/24 the security door was not the correct door and had to be reurned to the store to be swaped out. As of today 01/27/25 still do not have a ETA date and keep getting bounced around and told that a Eunique would call back. When asked for a supervisor to assist placed on hold for so long that it went to customer review.

• Review fromMichelle B

  Date: 01/26/2025

  1 star
  I would not recommend doing any type of replacement or purchases where they contract out. We ordered blinds and were guaranteed 30 days and now online is showing 8 to 10 weeks. When trying to talk to the store about this they said they cant do anything about it since its contracted out. We order a garage side door and storm doors and they contact this out to be installed. The place they use did not install the garage side door correctly. The installer came out and said it could be a defect in the door however the store when talking to them puts you back to the installer they use and no one can seem to help you. This is horrible for a company this big to not be accountable for installers they are using and continue to use. One of the employees said we get a lot of complaints about them.

• Review fromPatrica D

  Date: 01/26/2025

  1 star
  We purchased a refrigerator, GE Front loading washing machine, matching dryer, and 2 pedestals with the extended warranty on all items.Two issues.We decided on these W/D units specifically because of the rebate. A rebate that would cover the cost of one pedestal. I filed the first rebate claim which was denied due to non-compliance. After consulting with customer support, it was approved. Support (Lowe's)Sep 5, 2024, 7:02PM EDT Hi (my name), *********** We are happy to advise that your Lowes rebate is approved and you can expect to receive it within 2-6 weeks with a balance of $265.05Multiple phone calls and e-mails have since been made because we still have not received this promised rebate. 1/26/2025 Issue two:The washing machine has been serviced 3 times. It sounds like and earthquake whenever it is in the spin cycle regardless of what is in the machine. I want it replaced. Two separate companies, three technicians, zero or placating solutions and it still makes the entire house sound like it is shaking.Customer service *****. Absolutely no one seems to give a c*** about these problems that we are continuing to have. My stress levels are through the roof from dealing with this people who dont seem to care. My husband and I are at the point, we want to return the entire W/D set up, get our money back and go somewhere else to get units that work properly. We are extremely disappointed in this entire transaction.

• Review fromDaniel N

  Date: 01/25/2025

  1 star
  I exchanged a chainsaw after ******************************************************************************************************* I have ************************************************ I change my mind. I went to return it to Lowes today and they told me I could not because it only had a 48 hour return policy. 48 HOURS, and I was told 30 days the outdoor power equipment and chainsaw aisle had nothing but signs that said 30 DAY RETURNS up and down it.. I argued with customer service for 20 minutes until they finally gave me only one option which was to get a merchandise credit that I DID NOT want. This is misleading and deceiving customer service and a terrible tactic by such a large company. My money was taken from me and I was lied to.