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Business Profile

Wholesale Computers

Lenovo

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lenovo's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,713 total complaints in the last 3 years.
    • 418 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 26, 2025, I placed an order with Lenovo for a Lenovo IdeaPad Slim 3 (15" ****** Arctic Grey, Part #: 82XM005DUS (Order #**********). It has now been over two weeks, and not only have I not received the product, but I have also experienced a deeply frustrating and unprofessional runaround from Lenovos customer service.I contacted ********************** on June 2nd and was told that my order would arrive no later than June 3rd. When that deadline passed, I called again on June 4th and was told it would now arrive on June 9th. When I requested to speak to a supervisor, I was denied and instead given an escalation confirmation number: PH006465712.Later that same day, I managed to speak with a supervisor named Shobhib, who gave me yet another delivery date June 12th which directly contradicted what I was previously told. At this point, feeling completely misled and frustrated by the shifting and unreliable communication, I requested to cancel the order. Instead of honoring my request, Shobhib attempted to delay and discourage me with excuses. After insisting on cancellation, he finally gave me a cancellation confirmation number: CA000519913.Despite this, my order has not been canceled, and I have received no laptop, no refund, and no clear communication. I have been gaslit by multiple representatives, offered conflicting information, and given no accountability. This experience has caused me considerable stress, wasted time, and has completely eroded my trust in Lenovo as a brand.

      Business Response

      Date: 06/17/2025

      Lenovo contact the customer about this issue. The order was cancelled at his request. 

      ***** ********

      Lenovo customer care. 

       

      Customer Answer

      Date: 06/18/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ******

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an Lenovo Mouse in Feb of 2025 from ******, an authorized dealer of Lenovo products. The mouse, as stated in the product page below, has a 1 year warranty. The mouse has been malfunctioning so I tried calling Lenovo Support to make a claim on the Warranty. The support technician and I went through some trouble shooting and confirmed that it was defective. However, they then claimed the mouse isn't under warranty despite it be clearly labeled on the product page. I could no course of resolution through Lenovo support so I'm filing a claim here. Lenovo is not honoring the warranty of this product. ( *************************************************************************************************************************************************************************** ) - Serial Number: ***********************

      Business Response

      Date: 06/12/2025

      Lenovo contacted the customer about the issue. We provided a refund for the part.

      ***** ********

      Lenovo Customer Care

       

      Customer Answer

      Date: 06/12/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *********

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent a laptop which stopped working, through no fault of my own, in to be repaired under warranty. A week or so later they tell me they want over $200, almost a third of the price of the laptop, for the repair to be completed, even though it's under warranty.I don't care what kind of technicality they've written into the warranty that they think justifies not honoring it, the fact is I bought this specific laptop in part because of the warranty, and the warranty turned out to be a scam to make me pay to fix what is actually a known and frequent problem with the computer model (power button stops working after a few months). If I had known the warranty wouldn't be honored, I wouldn't have risked buying a computer with known issues like that.

      Business Response

      Date: 06/06/2025

      6/6/2025

      The Better Business Bureau
      ***********************************
      ****************

      Lenovo
      *******************************************************************

      Re: BBB CASE#: 23428945


      Dear Madame / Sir ********** are in receipt of a copy of the complaint filed by ****** ***** on 6/5/2025.********** have contacted the customer and are repairing the device.

      Sincerely,
      Maya
      Case Manager

    • Initial Complaint

      Date:06/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive contacted multiple Lenovo agents who have failed to reply to my emails or calls about my refund for order ********** Ive returned the products and would like to get replied too thank you.

      Business Response

      Date: 06/12/2025

      Lenovo contacted the customer regarding this complaint.  We investigated and provided the customer with information.

       

      Lenovo Customer Care 

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Lenovo Legion Go 1TB handheld gaming device for over $700. After about a year of use, the device stopped turning on completely. I sent it in for warranty repair, and Lenovo returned it claiming they replaced the motherboard. After receiving it back, the device powered on but would not charge at all, despite using the same USB-C PD chargers and dock setup I had used successfully for over a year.I sent it in a second time, and now Lenovo claims they cant find anything wrong and keeps asking if Im using a Lenovo-branded charger. This is a deflection I work in IT and understand how *********** Delivery works. My chargers are fully industry-compliant and charged the device for over a year without issue. This problem only started after Lenovo touched the device, and they are refusing to take responsibility for a failed or incomplete repair.I am requesting a properly working repair or a full replacement unit under warranty. Lenovos tech support continues to loop me through basic troubleshooting and refuses to escalate or acknowledge the repair issue. I am asking for BBB assistance to resolve this and hold Lenovo accountable.

      Business Response

      Date: 06/11/2025

      6/11/2025

      The Better Business Bureau
      ***********************************
      ****************

      Lenovo
      *******************************************************************

      Re: BBB CASE#: 23426650                                                     

      Dear Madame / ****

      We are in receipt of a copy of the complaint filed by **** ******* on 6/5/2025.

      We have spoken with the customer and apologized for their experience. We have offered to replace.

      Sincerely,
      Lyne
      Case Manager

      Customer Answer

      Date: 06/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *******

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Lenovo ThinkPad P14s workstation in ~September 2023 with Premier On-Site Support (next-business-day). Within 30 days it blue-screened but recovered, so I did not open a ticket - regrettable in hindsight.Summer 2024: the laptop became the only device in my office with unusable Wi-Fi. I replaced routers and troubleshooted with my ISP before confirming the fault was internal with the laptop.May 5, 2025: constant BSODs began. I opened case **********. Dispatch promised a technician on May 15th; no one called or arrived. On May 16th I called again and was told Lenovo tried to reach me - untrue. Only after escalation did a technician appear late that day, admit no appointment had been scheduled, and install a refurbished system board. The computer almost immediately overheated and made grinding noises.May 22nd: I reported the new issue by email. No reply.May 29th: The device froze again; ********************** USB Recovery Creator could not connect to Lenovos own server. My escalation email was not responded to until May 30th, when support replied with a generic call the 800 number, restarting the loop.June 3rd: After two remote sessions, support promised a new system board, placed me on hold, then reversed course and approved only fan replacements. I objected to more refurbished parts. The laptop blue-screened again that evening.June 4th: A junior tech replaced the fans. Support advised me to wait and see or re-image, steps that have already failed.Premier service has delivered missed appointments, contradictory guidance, and a patchwork of used components that never fixes the root cause. ******** has cost my business significant time and money. If supporting documents are needed, please advise.Resolution requested: I need Lenovo to supply, at no cost, a brand-new replacement unit of equal or better specification within 10 business days, and provide written confirmation that the replacement carries a fresh full warranty and Premier On-Site coverage.

      Business Response

      Date: 06/13/2025

      6/13/2025

      Complaint ID  ********

      We are in receipt of a copy of the complaint filed by **** *******.

      We have contacted the customer to further discuss their case.  We are waiting on the customer's response. 

      Sincerely,
      Lenovo ************* Team

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Lenovo Legion 5 laptop for approximately $1,600 less than a year ago. Without warning, it completely stopped working and now wont turn on. I reached out to Lenovo Customer Support, only to encounter repeated frustration, miscommunication, and no clear path to resolution.The customer support teambased overseashas been unable to provide consistent help. I was issued five different case numbers just to update my warranty. I was told the warranty update would take 24 hours. When I called back after that timeframe, no one could locate the case number. I forwarded the email I received as proof, only to be told they had to reprocess the warranty againthis time taking another 24 to 48 hours.When I finally spoke to a representative about the repair process, I was informed it would take over 30 days to fix my laptopand Lenovo does not provide loaner devices during the repair period.This is completely unacceptable. I am a full-time student in a single-income household, and I also work remotely. That laptop is not just a device; it is critical to my education and livelihood. I have previously owned *****, **, and **** products and have never encountered this level of failure or such poor customer care.This was my first ********************** productand I can confidently say it will be my last. The quality of the device and the appalling support experience have left me incredibly disappointed.Resolution Requested: Immediate escalation of my case, expedited repair or replacement of my laptop, and a loaner device in the meantime to minimize disruption to my work and schooling.Thanks, Lenovotruly a frustrating experience.

      Business Response

      Date: 06/12/2025

      Lenovo contacted the customer about his concern. We provide an on-site repair and a warranty extension.

      ***** Mccarthy 

      Lenovo customer care. 

       

      Customer Answer

      Date: 06/13/2025

      Better Business Bureau:

      I have reviewed the response made by the business regarding complaint ID ********, and while I find the resolution acceptable, I must clarify that the claim of an extended warranty is misleading. My warranty was still valid at the time I initially contacted Lenovo ************** Unfortunately, due to inadequate assistance from the frontline customer service team, the warranty expired by the time a competent representative engaged with me.

      I have attached documentation confirming that my warranty was active at the time of my original outreach.

      While Im relieved that my laptop was ultimately repaired, it required filing a complaint through the BBB to receive proper support. I firmly believe that, had I not involved the BBB, this issue would have remained unresolved.

      I do want to acknowledge and thank the escalated Lenovo customer service representative who ultimately addressed the concern, but the majority of the credit goes to the Better Business Bureau for prompting timely and effective action.

      Sincerely,
      *** ********

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I am following up on Lenovo Case # ********** and work order ********** The work order has been stuck since the 30th of May and all other repairs were completed successfully except the *** **** with coil whine and fan grinding sound issues and the headphone **** front IO issue. I had 2 on site technicians come out and the 2nd on site technician tried to complete the repair but the *** **** was dead on arrival and upon checking further when they attempted the repair the headphone **** **** was also having issues. I use this ** for work and an unable to have this much downtime especially with a **** purchased having a next business day warranty. Lenovo warranty supported seemed good until it got stuck with the parts at a validator and the 24 hour wait this entire week to get a repalcement part for a DOA ****.The parts I am requesting to be repaired on site:Headphone Microphone Front I/O (since when taking off the front cover of the ** it seems to have gotten damaged by an on site tech - Replacement Front I/O connector *** coil whine - Replacement *** It's coming up on 2 weeks without a working machine due to excuses given by the customer service **** on waiting for the validators.If the parts are completely out of stock I would like to request an on site technician complete a repair with parts that are currently available instead of running around and waiting in an endless loop.The machine was purchased from a retailer Microcenter and I can provide a purchase reciept if necessary. I am not requesting a refund I am requesting the parts listed *** and Front panel IO be replaced and the ticket closed after the replacements are completed.

      Business Response

      Date: 06/11/2025

      6/11/2025

      The Better Business Bureau
      ***********************************
      ****************

      Lenovo
      *******************************************************************

      Re: BBB CASE#: 23414628                                                     

      Dear Madame / ****

      We are in receipt of a copy of the complaint filed by ******* ********** on 6/5/2025.

      We have spoken with the customer and apologized for their experience. We are working with the customer to replace.

      Sincerely,
      Lyne
      Case Manager

      Customer Answer

      Date: 06/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am awaiting the replacement to be shipped.

      Sincerely,

      ******* **********

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Greetings This complaint is with my Lenovo Flex 5i. purchased on 8/5/23. On 8/5/23, I purchased TWO Lenovo Flex5i laptops. When I began experiencing issues with one of the laptops, I had decided to return one and only keep one. Ever since the purchased of these laptops, I have been experiencing issues. I have called Support several times (at least five times) to report these issues.The issues were: 1. Laptop will not come on 2. Scrolling pad not responding 3. Blue screen 4. Power plug will not charge 5. Keyboard entries not responsive Four days ago, I reported this continuing issue to Lenovo Support and a consequently an In-house Tech was to be dispatched on Monday (6/2/25). Today, a Lenovo Techinician arrived in my home, to service the laptop and he replaced four components(Motherboards, etc.). In the laptop. After completing the swap of components, and attempted to start the laptop, a Bitlocker screen appeared prompting to enter a Bitlocker key. After entering the Bitlocker key the laptop would not start. It is in my opinion, that this laptop was defective from the factory and should have not been sold to me. I purhased the laptop with good intentions and paid for it for the sole purpose to test a new coding software and it has not been a worthwhile machine. The scrolling pad does not work at times, the laptop will not turn on and had to reset it with a paperclip so many times.I am humbly asking for Lenovo to please to do the right thing and replace this non-working laptop with a working machine. I have to suffered enough with this ineffective/inefficient machine.Regards,****** *********

      Business Response

      Date: 06/11/2025

      6/11/2025

      The Better Business Bureau
      ***********************************
      ****************

      Lenovo
      *******************************************************************

      Re: BBB CASE#: 23408489                                                     

      Dear Madame / ****

      We are in receipt of a copy of the complaint filed by ****** ********* on 6/3/2025.

      We have spoken with the customer and apologized for their experience. We are working with the customer on a return.

      Sincerely,
      Lyne
      Case Manager

    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lenovo - I bought three computers, but I only received two. They keep insisting that they sent me all three. But they don't have evidence and video that show that they put 3. I'm very angry because I've spent a lot of time communicating with them, but they are not helping at all. Each computer costs around $900.

      Business Response

      Date: 06/05/2025

      6/5/2025

      The Better Business Bureau
      ***********************************
      ****************

      Lenovo
      *******************************************************************

      Re: BBB CASE#: 23405135


      Dear Madame / Sir ********** are in receipt of a copy of the complaint filed by Huibei ***** on 6/1/2025.********** have contacted the customer and are providing a replacement.

      Sincerely,
      Maya
      Case Manager

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