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Business Profile

Wholesale Computers

Lenovo

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Computers.

Complaints

This profile includes complaints for Lenovo's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,718 total complaints in the last 3 years.
    • 421 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I am following up on Lenovo Case # ********** and work order ********** The work order has been stuck since the 30th of May and all other repairs were completed successfully except the *** **** with coil whine and fan grinding sound issues and the headphone **** front IO issue. I had 2 on site technicians come out and the 2nd on site technician tried to complete the repair but the *** **** was dead on arrival and upon checking further when they attempted the repair the headphone **** **** was also having issues. I use this ** for work and an unable to have this much downtime especially with a **** purchased having a next business day warranty. Lenovo warranty supported seemed good until it got stuck with the parts at a validator and the 24 hour wait this entire week to get a repalcement part for a DOA ****.The parts I am requesting to be repaired on site:Headphone Microphone Front I/O (since when taking off the front cover of the ** it seems to have gotten damaged by an on site tech - Replacement Front I/O connector *** coil whine - Replacement *** It's coming up on 2 weeks without a working machine due to excuses given by the customer service **** on waiting for the validators.If the parts are completely out of stock I would like to request an on site technician complete a repair with parts that are currently available instead of running around and waiting in an endless loop.The machine was purchased from a retailer Microcenter and I can provide a purchase reciept if necessary. I am not requesting a refund I am requesting the parts listed *** and Front panel IO be replaced and the ticket closed after the replacements are completed.

      Business Response

      Date: 06/11/2025

      6/11/2025

      The Better Business Bureau
      ***********************************
      ****************

      Lenovo
      *******************************************************************

      Re: BBB CASE#: 23414628                                                     

      Dear Madame / ****

      We are in receipt of a copy of the complaint filed by ******* ********** on 6/5/2025.

      We have spoken with the customer and apologized for their experience. We are working with the customer to replace.

      Sincerely,
      Lyne
      Case Manager

      Customer Answer

      Date: 06/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am awaiting the replacement to be shipped.

      Sincerely,

      ******* **********

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Greetings This complaint is with my Lenovo Flex 5i. purchased on 8/5/23. On 8/5/23, I purchased TWO Lenovo Flex5i laptops. When I began experiencing issues with one of the laptops, I had decided to return one and only keep one. Ever since the purchased of these laptops, I have been experiencing issues. I have called Support several times (at least five times) to report these issues.The issues were: 1. Laptop will not come on 2. Scrolling pad not responding 3. Blue screen 4. Power plug will not charge 5. Keyboard entries not responsive Four days ago, I reported this continuing issue to Lenovo Support and a consequently an In-house Tech was to be dispatched on Monday (6/2/25). Today, a Lenovo Techinician arrived in my home, to service the laptop and he replaced four components(Motherboards, etc.). In the laptop. After completing the swap of components, and attempted to start the laptop, a Bitlocker screen appeared prompting to enter a Bitlocker key. After entering the Bitlocker key the laptop would not start. It is in my opinion, that this laptop was defective from the factory and should have not been sold to me. I purhased the laptop with good intentions and paid for it for the sole purpose to test a new coding software and it has not been a worthwhile machine. The scrolling pad does not work at times, the laptop will not turn on and had to reset it with a paperclip so many times.I am humbly asking for Lenovo to please to do the right thing and replace this non-working laptop with a working machine. I have to suffered enough with this ineffective/inefficient machine.Regards,****** *********

      Business Response

      Date: 06/11/2025

      6/11/2025

      The Better Business Bureau
      ***********************************
      ****************

      Lenovo
      *******************************************************************

      Re: BBB CASE#: 23408489                                                     

      Dear Madame / ****

      We are in receipt of a copy of the complaint filed by ****** ********* on 6/3/2025.

      We have spoken with the customer and apologized for their experience. We are working with the customer on a return.

      Sincerely,
      Lyne
      Case Manager

    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lenovo - I bought three computers, but I only received two. They keep insisting that they sent me all three. But they don't have evidence and video that show that they put 3. I'm very angry because I've spent a lot of time communicating with them, but they are not helping at all. Each computer costs around $900.

      Business Response

      Date: 06/05/2025

      6/5/2025

      The Better Business Bureau
      ***********************************
      ****************

      Lenovo
      *******************************************************************

      Re: BBB CASE#: 23405135


      Dear Madame / Sir ********** are in receipt of a copy of the complaint filed by Huibei ***** on 6/1/2025.********** have contacted the customer and are providing a replacement.

      Sincerely,
      Maya
      Case Manager

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Formal Complaint Regarding Ongoing Issues with Lenovo Gaming Desktop and *************************** I am writing to express my ongoing frustration and dissatisfaction with both the quality of the Lenovo Gaming Desktop I received as a replacement over a year ago and the extremely poor level of customer service I have received in trying to resolve persistent issues.This replacement desktoporganized by **** ******* following Lenovos mishandling and delayed shipment of my original systemhas been problematic from day one. The system exhibited several hardware failures, including:A faulty power supply that emitted strange noises A malfunctioning motherboard that would not allow BIOS updates Inability to utilize all available RAM slots I clearly outlined these issues when I sent the system in for repair. However, only the power supply was replaced, and the core problems with the motherboard were ignored. When I received the computer back, the same issues persisted, demonstrating that Lenovo failed to address the full scope of the problem.Additionally, I reached out to **** ******* via email and phone to inform her of the unresolved issues. Unfortunately, she did not respond to my messages or calls, further compounding my disappointment with Lenovos support.This experience has been nothing short of exhausting. It is unacceptable that, even after my original desktop was lost and a replacement took 34 weeks to arrive, I am still dealing with ongoing hardware failures and ineffective service over a year later.I'd hope to meet a resolution in replacing this computer as it is still under warranty.

      Business Response

      Date: 06/06/2025

      Lenovo contacted the customer about his concerns. An onsite warranty repair was set up.

      ***** ********

      Lenovo customer care 

       

      Customer Answer

      Date: 06/10/2025

      While I appreciate that Lenovo arranged an onsite repair following my Better Business Bureau complaint, I must emphasize that the system continues to exhibit unresolved performance issues.
      To clarify the current state of the system:
      The BIOS update issue has been resolved.
      The RAM slots are now recognized only when all slots are fully populated, which is not expected behavior and limits flexibility.
      Most importantly, the system continues to experience glitching, lag, and instability when running the Lenovo Vantage application, playing both light and graphically demanding games, or even while performing simple tasks like web browsing.

      These issues have been present since I first received this replacement system and have not been addressed through repair attempts. Lenovos response that a repair was performed omits the fact that these ongoing problems were not resolved, leaving the system unreliable and underperforming for its intended use.
      At this point, given the history of hardware failures, partial fixes, and continuing instability, I am requesting that Lenovo replace the desktop entirely under the terms of the warranty. I believe this is a reasonable and necessary resolution after more than a year of technical issues and service failures.


      Thank you for your continued attention to this matter.
      ******* ****

      Business Response

      Date: 06/13/2025

      Lenovo contacted the customer. We provided a replacement which arrived today.

      ***** ********

      Lenovo customer care

    • Initial Complaint

      Date:05/29/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order number ********** was cancelled via a phone call over a week ago. The Lenovo website still shows it being active. I have called again and I was told it would be cancelled. It was not. I am traveling and I do not want a $1,000 computer sitting on my doorstep unattended. Please ask HQ to cancel this order. Thanks.

      Business Response

      Date: 05/30/2025

      5/30/2025

      The Better Business Bureau
      ***********************************
      ****************

      Lenovo
      *******************************************************************

      Re: BBB CASE#: 23393226


      Dear Madame / Sir ********** are in receipt of a copy of the complaint filed by ****** ****** on 5/29/2025.********** have contacted the customer and are cancelling the order.

      Sincerely,
      Maya
      Case Manager

      Customer Answer

      Date: 05/30/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:05/29/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to you regarding order ********** that was supposedly delivered on April 28th. To reiterate, I have not received this package!This is not the first time I've tried to communicate this issue. I've already reached out to *** previously and have communicated with Lenovo, and yet this problem remains ************* add insult to injury, I was informed that this package was signed by an authorized individual. Let me be absolutely clear: I was NOT the authorized signature for this package, nor was it anyone in our office that is authorized to sign it on my behalf. This lack of secure delivery is simply unacceptable.This package was, at all times, in ***'s possession during the delivery process. Your service has failed to guarantee the secure delivery of this product to the correct address or to an authorized person. My frustration is growing with each passing day that this remains unaddressed. Delivering to an unauthorized person is a form of misdelivery, and under federal law (like the ******* Amendment for interstate carriers), a carrier can be liable for damages for failure to deliver goods to the rightful recipient.I demand an immediate and thorough investigation into this matter. I need to know:What tangible steps will be taken to locate my package immediately?I expect a prompt and decisive resolution to this problem. I can be reached at ************************* or **********.Thank you for your immediate attention to this truly frustrating and urgent **********,****** ***** HR Manager **************

      Business Response

      Date: 06/03/2025

      6/3/2025

      Complaint ID  ********

      We are in receipt of a copy of the complaint filed by ****** *****.

      We have contacted the customer and offered a resolution to their case.

      Sincerely,
      Caitlyn
      Executive Case Manager

    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my dissatisfaction with the Lenovo Slim 14 laptop I purchased on December 14, 2024, from ******* for $347 plus tax. Unfortunately, I have encountered significant issues that warrant your attention.The screen of my Lenovo Slim 14 has cracked without any apparent cause. I have handled the device with care and ensured it was not subjected to drops or undue pressure. Additionally, I do not use the computer extensively, which raises concerns about the screen's durability, as it seems prone to damage under normal usage conditions.Furthermore, I have experienced problems with the camera slider, which has not been functioning correctly. This issue has severely impacted my ability to use the laptop for video calls and other essential tasks, which is frustrating given the device's intended ********** my research, I found that I am not alone in my experience. Numerous other users have reported similar issues with the Lenovo Slim 14, particularly regarding cracked screens and camera slider malfunctions. This suggests a potential quality control problem with this model, which is concerning for a product of this nature.I would also like to reference both state and federal consumer protection laws that govern the sale of goods, including the Uniform Commercial Code (UCC) and the ********-**** Warranty Act. These laws ensure consumers receive products that are free from defects and meet certain quality standards. Given these circumstances, I believe my situation falls under these protections.I kindly request that you look into this matter and provide a resolution. Whether it be a repair, replacement, or refund, I hope to find a satisfactory solution to these issues. Thank you for your attention to this matter, and I look forward to your prompt response.

      Business Response

      Date: 06/06/2025

      6/6/2025

      The Better Business Bureau
      ***********************************
      ****************

      Lenovo
      *******************************************************************

      Re: BBB CASE#: 23388849                                       

      Dear Madame / ****

      We are in receipt of a copy of the complaint filed by ***** ******* on 5/29/2025.

      We have spoken with the customer and apologized for their experience. We have offered to repair.

      Sincerely,
      Lyne
      Case Manager

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Screen appears to be delaminating/melting Lenovo refuses to remediate issue with warranty Tech **** ******* may be lying about escalation

      Business Response

      Date: 05/29/2025

      5/29/2025

      Complaint ID  ********

      We are in receipt of a copy of the complaint filed by ******* *****.

      We have contacted the customer and provided information on how to proceed.

      Sincerely,
      Caitlyn
      Executive Case Manager

    • Initial Complaint

      Date:05/28/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for 5 Thinkcentre Neo 50a 27" Computers on May 5, 2025 as they had a promotion and I would get an additional discount being an AICPA member #**********, and the date that was advertised for delivery was between May 20 and May 22. On May 12, I checked the online status, and the projected delivery date was changed to Sept. I used the online chat feature and spoke with Apuju, who said that the date on the online status was incorrect and I should wait 24 hours for an update to the system. The date was changed to Aug 3. On May 19, I utilized the online chat. Apuju indicated that they would escalate the situation and they would still be set to ship that week. On the next day, I called and spoke to **** *******. She had said I would receive an email regarding the status within 24 hours. The next day, she provided me an email update that there was a delay due to unavailable parts, and that the estimated shipping date was Aug 1. I called and spoke to someone from sales and cancelled the order for the 5 27" computers, since they had the 24" computers available, and they can be shipped in a week. I placed the order for the 5 24" computers #**********, with that as the shipping date. Since they said they were readily available, I placed the revised order instead of outright cancelling and purchasing through another company. I checked online on May 27th for the order status and the projected date of delivery was changed to Sept 17, 2025. I called Lenovo and spoke to Vavida. She said that the order was delayed for a couple of days, and that the order will be expedited. She also noted that the projected delivery date was now Sept, and I have to wait for an email within 24 hours. This is causing an impact to a small business and loss of revenue and a cost of my time, and I am still without my computers. Companies should not engage in deceptive business practices promoting expedited delivery on websites knowing they are unable to deliver.

      Business Response

      Date: 06/05/2025

      6/5/2025

      The Better Business Bureau
      ***********************************
      ****************

      Lenovo
      *******************************************************************

      Re: BBB CASE#: 23386701                                                     

      Dear Madame / ****

      We are in receipt of a copy of the complaint filed by ****** ******* on 5/28/2025.

      We have spoken with the customer and apologized for their experience. We are working with the customer to resolve.

      Sincerely,
      Lyne
      Case Manager

    • Initial Complaint

      Date:05/28/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a laptop from Lenovo, one that was substantially discounted. I received an email today that they cancelled the order because the price that I was quoted was incorrect. They seemed to have an issue with their online pricing. They cancelled the order and did not offer to replace it or offer another discount. Just cancelled the order. When I called their customer support helpline, a gentleman names ****** ****** informed me that there was nothing I could do. Just accept the cancellation. II then asked for a supervisor and a gentleman named Eshish Sherme said the same thing. Nothing they were going to do to rectify the situation. Why don't they have to honor the price?

      Business Response

      Date: 06/05/2025

      6/5/2025

      The Better Business Bureau
      ***********************************
      ****************

      Lenovo
      *******************************************************************

      Re: BBB CASE#: 23383644                                                     

      Dear Madame / ****

      We are in receipt of a copy of the complaint filed by ***** ****** on 5/28/2025.

      We have spoken with the customer and apologized for their experience. We are further looking into this and will keep the customer updated.

      Sincerely,
      Lyne
      Case Manager

      Customer Answer

      Date: 06/05/2025

       
      Complaint: 23383644

      I am rejecting this response because:

      Although they have reached out they have not satisfied my complaint. Tgey only said they are working on it. So no resolution, just a promise.


      Sincerely,

      ***** ******

      Business Response

      Date: 06/13/2025

      6/13/2025

      The Better Business Bureau
      ***********************************
      ****************

      Lenovo
      *******************************************************************

      Re: BBB CASE#: 23383644                                                     

      Dear Madame / ****

      We are in receipt of a copy of the complaint filed by ***** ****** on 5/28/2025.

      We have spoken with the customer and apologized for their experience. We have offered to price match.

      Sincerely,
      Lyne
      Case Manager

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