Complaints

This profile includes complaints for Green Bean Battery, an LKQ Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Green Bean Battery, an LKQ Company

  1245 Thompson St Pittsboro, NC 27312-5632

• 

  Green Bean Battery, an LKQ Company

  905 J R Industrial Dr Sanford, NC 27332-9733

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a reconditioned battery from Green ******** on 7/26/22. It came with a 3-year warranty. The battery failed on 9/15/24 and I took it to my mechanic to pull the warning codes. I completed a warranty request and shared photos of the codes that came up. After exchanging multiple emails Green Bean agreed to replace it. I have not heard back from anyone since 9/19/24. My last three emails have not been answered. Looking at the previous complaints, I'm worried that they are not going to replace my battery. I am looking for a replacement or a refund of the $1584.55 that I paid for the battery.

  Business Response

  Date: 01/21/2025

  Dear Mr. ****************** you for reaching out to us regarding your experience. We apologize for any frustration or inconvenience caused by the delays in replacing your battery and for the lack of communication during the process. At Green Bean Battery, we strive to provide excellent service, and we regret that we did not meet your expectations in this instance. After reviewing your case, here is a summary of the situation and the steps taken to resolve your concerns:

  
  *Warranty Claim Submission: You submitted your warranty claim on September 17, 2024, providing photos of the diagnostic codes as required. Your claim was approved on September 19, 2024, and we informed you that we were awaiting inventory to arrive at your local installer.
  *Follow-Up Communication: We acknowledge that one of your follow-up emails on September 27, 2024, was not responded to promptly, which understandably caused concern. On October 3, 2024, a representative confirmed that we were coordinating with the installer to schedule your replacement.
  *Resolution: Your hybrid battery replacement was successfully completed on October 9, 2024.

  
  We apologize for the gaps in communication during this process and the worry this caused. We value your trust in Green Bean Battery and are taking steps to enhance our response times and communication processes to ensure a smoother experience for all customers. Should you have any additional questions or require further assistance, please feel free to reach out to ***** ******, Warranty Manager, at ********************* We appreciate your feedback and the opportunity to resolve this matter for you.

  
  Thank you for allowing us to make this right, and we hope to continue serving you in the future.

  Customer Answer

  Date: 01/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a hybrid battery replacement for my 2006 ****** Prius from Green Bean Battery in May 2021. The purchase included a lifetime warranty; for as long as I owned the vehicle. I am now on my third battery (initial replacement and two fulfilled warranty claims), and the third battery is now faulty and needs to be replaced. I filed a warranty claim for this on 8/19/2024, which was approved on 8/21/2024 with an apology for delay in service (this email is attached). This is the point where any meaningful response from Green Bean ends. I have emailed, called, chatted online, and even texted. At worst, the phone call simply disconnects, and at best their response via text was "...our logistics team will be back in the office tomorrow. We hope they will be able to let us know when batteries will arrive in your area so we can get you scheduled." This specific text response is now over 2 weeks old with no additional communication.

  Business Response

  Date: 01/21/2025

  Dear Mr. ****************** you for bringing your concerns to our attention. We sincerely regret the inconvenience and frustration you experienced during the warranty replacement process. At Green Bean Battery, we are committed to providing reliable products and services, and we appreciate your patience as we worked to resolve the issue. Here is a summary of your case and the actions taken to address your concerns:

  
  *Warranty Coverage: Your warranty claim, submitted on August 19, 2024, was promptly approved on August 21, 2024. We acknowledged the delay in service at that time and assured you that we were working to expedite the replacement process.
  * Inventory Challenges: Due to the closure of our plant in your area, we faced unexpected logistical challenges that resulted in a backlog. While we communicated updates throughout the process, we understand that the delays and lack of timely responses caused frustration. Please accept our sincerest apologies for this experience.
  * Resolution: We are pleased to confirm that your hybrid battery replacement was successfully completed on October 25, 2024.

  
  We deeply value your trust and loyalty as a Green Bean Battery customer, and we are taking steps to improve our communication and logistics processes to prevent similar delays in the future. Your feedback helps us grow and serve our customers better. Should you have any additional questions or concerns, please do not hesitate to contact ***** ******, Warranty Manager, at ********************* We appreciate the opportunity to make things right and to continue supporting you.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started this process last Saturday it is now Friday and the warranty department told me i have been approved for replacement and will be contacted once they locate one for my car. I am making this complaint because they are ignoring my request to set up appointment and time frame seeing the other comments tells me i may have to wait 2 months for one. This is effecting my life in a huge way. I want them to honor there part of the agreement in a timely manner and to not ghost me.

  Business Response

  Date: 01/21/2025

  Dear Mr. ***************** you for sharing your concerns. At Green Bean Battery, we sincerely value our customers and understand the importance of timely service, especially when it comes to warranty-related repairs. We apologize for the inconvenience caused by the delay in replacing your hybrid battery. After reviewing your case, here is a summary of the situation and the actions we took to resolve it:

  
  * Warranty Approval: Upon receiving your warranty claim, our team promptly approved the replacement of your hybrid battery and began coordinating with our inventory department to locate and ship the appropriate battery for your vehicle.
  * Inventory Challenges: Unfortunately, due to the closure of our plant in your area, we experienced delays in replenishing inventory for that region. We communicated these challenges to you and assured you that we were working diligently to expedite the process.
  * Resolution: We are pleased to confirm that your battery replacement was successfully completed on October 8, 2024.

  
  We regret any frustration caused during this process and appreciate your patience as we worked to overcome these logistical challenges. Green Bean Battery is committed to continually improving our processes to ensure timely service and clear communication with our customers. If you have any further concerns or questions, please feel free to reach out to ***** ******, Warranty Manager, at ********************* We value your trust in Green Bean Battery and are dedicated to supporting you in the future.

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As stated in many other complaints, we submitted a request for battery replacement and received a email stating claim was processed and approved on Sept 5, 2024. Representative ( ******* ***** ) stated that claim would be moved along quickly and upper management was involved to expedite this action. Well, like all the others, we have not been contacted and it is impossible to contact anyone in customer service. Ironically, the sales department answers calls very quickly. This car is used by my daughter in an Instacart delivery capacity and is currently out of service for several weeks. I am requesting an immediate remedy to this situation or my money back. I guess the only other alternative is small claims court, which I, for one, do not want to deal with.

  Business Response

  Date: 10/04/2024

  Hi *******

  
  We sincerely apologize for the delay in replacing your battery under warranty. You submitted your claim on September 5, 2024, and it was approved the same day. Unfortunately, we did not have a hybrid battery available at that time.
  Several factors contributed to the delay, including inventory shortages and staffing issues. We are actively addressing these challenges by hiring and training new staff, and our inventory situation is gradually improving.
  We are pleased to inform you that we your appointment set for October 5, 2024. Thank you for your patience throughout this process, and we truly appreciate your understanding.
  

  Best regards,

  Green Bean Battery

  Customer Answer

  Date: 10/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* Or ****** *********

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed a claim w/ Green Bean on August 21st and submitted three error codes and other pertinent information for Battery replacement approval. I was told there was a 72-hour delay which I was fine with. To date, it's been over three weeks, and still, no work has been done. Requesting resolution in the form of battery replacement for my 2010 ****** Prius.

  Business Response

  Date: 09/20/2024

  Hi Yekeen,

  
  Thank you for your patience regarding your warranty claim. As you noted, your claim was submitted on August 21 and approved on August 24, pending inventory availability. Im happy to inform you that inventory became available on September 19.

  
  We have your appointment scheduled for the hybrid battery replacement on September 22, 2024, at 4:30 PM. We apologize for any inconvenience this delay may have caused and appreciate your understanding.
  Looking forward to seeing you then!

  
  Best regards,

   

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a refurbished battery with a 3 year warranty from this greenbeanbattery.com . The first time they replaced my battery it only lasted about 6 months. I contacted them to honor the warranty. There was no way to get ahold of anyone on the phone or email. I emailed and called every other day for about 6 months . I finally got a response and they said they will honor the warranty. I was without my car for 6 months waiting for them! After they said they would honor it . They told me I was on a waiting list. So I waited for another 2 weeks and nothing . So I started emailing them again. Finally they said they were sending someone out to replace the battery pack. Last week a guy came and replaced it . But the next day I noticed the smell of rotten eggs coming from the pack. Some kind of strong gas coming from the pack to inside of the cab. I thought it might go away but it didnt . I was driving and I got dizzy and basically almost passed out while the car was in motion. I pulled over and I immediately threw up. I have contacted them over and over and I cannot get in contact with anyone but the installer and they told me they were not allowed to talk to me outside of the appointment. I have no choice but to be in my car . I have no other place to go. I have already not been able to drive my car for 6 months but *** still had to sleep it in because again I have nowhere else to go or sleep. Now there is this gas coming from my car and it is almost unbearable and now you smell it even when the car is off , not as strong but the smell sticks to everything. I paid them like $3000 for this service and product and this is how I am treated ? This is ridiculous and I need help dealing with them . I cannnot find anyone who say anything other than if there is no code on the screen we cant do anything for you that makes no sense and this should not be legal! If this gas is poisonous then Im in trouble because I have no choice but to be in it

  Business Response

  Date: 09/09/2024

  We apologize for the delay. We have scheduled a replacement battery to be installed on 9/9/24. 

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22254825
  
  I am rejecting this response because:
  I feel like the timeline in which my warranty was honored was unreasonable , as well as the fact that the service had to be done twice , taking up two days from my employment.  Three times Id you count the initial installation. 
  I complained one year ago,days after the first battery was installed in my car, with no one answering my complaints. The battery that was removed was in better condition than the one initially installed.
  I then filed a formal complaint in May and was not issued an honor of the warranty until this month. This has to be repeated the following week. 
  my car has been inoperable since May. The customer service has been unacceptable. They are obviously understaffed or negligent of the problems of the customer. 
  i had asked for a refund multiple times and I still feel like this is the most reasonable response from this company but they refuse this option, stating they they do not give refunds. I would like nothing more than a full refund for this service. 
  I would like a refund so I may distance myself from this company. Without a refund I have no choice but to deal with them and their terrible customer service practices. I will not accept a partial refund. A full refund seems reasonable as I have also suffered gas poisoning from the electrolytes leaking from the faulty battery that was installed. 
  i do not want to have to go through this process again .

  Sincerely,
  
  Leeds *******

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Green Bean Battery I purchase a $1,449 Hybrid Battery on Oct 19, 2020 with a life time warranty from Grean Bean Battery. My most recent claim was accepted on July 18, 2024. At that time, I was informed the company was experiencing delays in my area. I have been waiting for nearly 2 months now. And still have not heard from ***** **** Battery.My claim was approved by Green Bean but I never heard back from them to schedule the installation. I reached out via email and they said that there is currently a high demand on their batteries but that they would reach out in 72 hours to update me and schedule me. I never received a follow up email or phone call. When I try to call the phone number they have online, nobody answers the phone. A recorded message threatened to not reach out to them to inquire about service or I would be put at the back of the list of people waiting for service. It has been 8 weeks since my claim was approved and I have heard nothing from them. I have chatted with them on their website and was told that someone would reach out that day, and I never heard from anybody. I have continued to hear nothing from them at all. The battery in my car has continued to deteriorate till it shows no charge at all on the hybrid battery monitor. It has gotten to the point the vehicle is unsafe to drive.

  Business Response

  Date: 09/05/2024

  We apologize for the delay. A replacement battery is scheduled to be installed on 9/10.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty and its lifetime. They came one time replaced the battery and it literally didnt even last as long as the battery that they replaced. Additionally they keep having me get codes with cost $159 each time and literally find any excuse to not honor the warranty

  Business Response

  Date: 01/21/2025

  Dear Ms. *************** you for bringing your concerns to our attention. At Green Bean Battery, we take our customers feedback seriously and are committed to ensuring a clear understanding of our warranty coverage and providing exceptional service.
  We understand your frustration regarding the issues with your vehicle and your lifetime warranty. Upon reviewing your case, here is a summary of the warranty claims and our findings:

  
  * Original Warranty Purchase: Your warranty was purchased on March 3, 2021, covering the hybrid battery for the lifetime of the vehicle, provided it meets the terms and conditions outlined in the warranty agreement.
  * First Claim (July 30, 2021): A claim was submitted for diagnostic code P0C76, which our team determined was unrelated to the hybrid battery. This was communicated at the time, and the claim was denied since it fell outside of the warrantys scope.
  * Second Claim (May 17, 2024): Another claim was submitted for the same code (P0C76) using the same photo as the 2021 claim. Again, this issue was unrelated to the hybrid battery. Our team informed you of this, and the case was closed after receiving no further communication.
  * Third Claim (August 29, 2024): You contacted us regarding an additional diagnostic visit and provided information suggesting a potential hybrid battery issue. Upon review, our team identified several other diagnostic codes unrelated to the hybrid battery, including issues with the drive motor, manifold pressure, low system voltage (likely related to the 12-volt battery), and battery energy control module with low voltage. We explained that these issues would need to be diagnosed and repaired before assessing the hybrid battery.

  
  Our team followed up with you on September 20, 2024, and again on September 26, 2024, to inquire if these unrelated issues had been addressed. Unfortunately, we have not received confirmation that these necessary repairs have been completed. As a result, the claim was placed in a paused status, pending further diagnosis. We strive to ensure our customers fully understand the terms of their warranty coverage and the steps required to process a claim. To move forward with your claim, we kindly request the following:

  
  * A detailed diagnosis and repair of the unrelated issues (e.g., drive motor, 12-volt battery, battery energy control module, etc.) from a licensed technician.
  * Documentation from the technician confirming the hybrid battery is at fault once these issues have been resolved.
  Please know we remain committed to assisting you through this process. If you have additional questions or require further clarification about the steps outlined above, feel free to reach out to ***** ******, Warranty Manager at *******************************

  
  Thank you for allowing us the opportunity to address your concerns. We value your trust in Green Bean Battery and will continue working toward a resolution.

  
  

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a hybrid battery for my 2007 ****** Prius from Green Bean Battery on 04/27/2022 (Invoice # *****), which included a Lifetime Warranty Upgrade with free mobile installation service. I paid $1600.The battery they installed never achieved a full charge. I watched my gas mileage drop to about 10 mpg less than normal for a Prius, over 2 years indicating a failing battery. On 08/15/2024 the battery failed. On 08/15/2024 I made several attempts to reach Green Beans warranty/service department by phone. No one answered and I was only ever able to leave a message. No one ever called me back. I made several attempts to reach them with the same result. I filed a claim by email, and was given a claim number (WRNTY00061296) and their requirements. They recommended I purchase an Autel ***2 Scanner, which I did, and was able to provide them with the *** error code showing the hybrid battery had failed. I provided all the information they required including photos of the Autel showing both the error code and vehicle VIN number. On 08/18/2024 they approved my claim for battery replacement, and told me they were currently waiting on the inventory team to let us know when the delivery will arrive to the installer in your area. I thanked them and asked if they could give me an idea of when that would happen, but they did not respond. A few days later with still no response I tried calling their warranty service department. Same as before, no one ever answers. I left several messages requesting a call and as of this writing have had no call back. I next tried their chat service. Ive chatted with them four or five times and they say theyve escalated my claim, but nothing ever happens. The last chat they assured me someone would contact me with an installation date within 24 to 48 hours. Still no response after 72 hours. Hopefully this complaint with BBB will finally get their attention and they will replace my battery. Thank you very much.

  Business Response

  Date: 09/20/2024

  Hi ******,

  
  Thanks for your patience! Your warranty claim was submitted on August 15th, and we received the necessary codes for replacement on August 18th. It was approved then, but we had some delays with inventory in your area. The warranty team will be in touch with you on Monday to schedule your appointment. Let us know if you have any questions in the meantime! The best way to reach the team is thru text ************. Our mainframe system will be going under maintenance over the weekend and will not be available until Monday to schedule appointments.

  
  Best,

  Customer Answer

  Date: 09/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a reconditioned Hybrid battery with a lifetime warranty a year ago from Green Bean Battery company. The battery failed and my warranty was approved for replacement. It has been 1.2 months now that I have not received my replacement hybrid battery. They sent me a message saying it can be several more weeks with no know date for replacement. Now they are no longer responding to my inquiries about when this warranty replacement will take place. The car is non functional cause of the non functioning hybrid battery. I have been without use of my car for over a month now. I use this car for ride share business and have not been able to use it for over a month now. Costing me $1400 a week in income loss. I want my warranty coverage and a replacement battery installed. This wait time is completely unreasonable. Other companies that provide the same service and product say they have replacement achievable in 24 to 48 hrs. So 6 to 8 weeks is unacceptable.

  Business Response

  Date: 09/09/2024

  We apologize for the delay. We have scheduled a replacement battery to be installed on 9/9/24.