Reviews

This profile includes reviews for GFL Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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GFL Environmental has 456 locations, listed below.

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  GFL Environmental

  3301 Benson Dr Raleigh, NC 27609-7362

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  GFL Environmental Inc

  7800 Farrow Rd Columbia, SC 29203-3219

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  GFL Environmental

  242 Cherry St Toronto, ON M5A 3L2

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  GFL Environmental

  B - 125 Villarboit Cres Concord, ON L4K 4K2

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  GFL Environmental

  1280 Rum Creek Pkwy Stockbridge, GA 30281-9445

Review Details

• Review fromShannon E

  Date: 04/15/2025

  1 star
  This business does not even deserve one star. Their customer service is horrible, and their level of professionalism is just as bad. I would not recommend this business to anyone.

• Review fromSteven H.

  Date: 04/10/2025

  1 star
  GFL environmental, **************, *********, service is refusing to pick up garbage back in alleys when the service has been provided for many years. **************** is unacceptable as the property is located on a hill with many stairs to get the container to their desired location for pick up. I have a physical handicap and not capable of hauling these large containers up and down stairs for safety concerns. This company is showing disrespect for their loyal customers. Im sure this complaint will go nowhere as major corporations do not really care for their customers who have disabilities. Hopefully, I can find another company that shows a little more caring attitude towards their customers.

• Review fromJune P

  Date: 04/10/2025

  1 star
  ********. Possibly crooked. Definitely not customer-oriented.THEY make a mistake that causes a problem with your payment and then they claim non-payment and confiscate your cans, even though it was their error. Then they wont redeliver your cans and resume picking up the trash/recycle unless you pay a redelivery fee of $45. Hello!!! It was THEIR error but WE have to pay for redelivery? Then, IF you manage to speak to a supervisor or to the corporate office, they will just agree with whatever the branch said. And no alternative in our area for trash collection services. So its them or drive it to the station ourselves. I wish I could give them zero stars. They are deplorable.

• Review fromMichael H

  Date: 04/10/2025

  1 star
  *** is without a doubt the laziest company that the city could have hired for residential trash and yard waste services. They are constantly late picking up residential trash and painfully inadequate removing waste. When you call their customer service its always the same excuse, were behind in that route, were showing that was picked up, weve had bad weather, etc. Either way, they are not doing the job they are contracted to do.

• Review fromMark V

  Date: 04/04/2025

  1 star
  *** is a monopoly that never picks up my recycling. Its been 2 weeks and all I get when I call is that they are a couple days behind and it will be picked up by Sat 7:30PM. Didn't even ask where I lived... and customer service is horrendous. I wish there was someone else to use for trash and recycling pickup. I am just going to start throwing my recycle in the trash can from now on since they actually come. This is a scam we PAY for!!!!

• Review fromChyanne R

  Date: 04/04/2025

  1 star
  I was with Waste Management then GFL bought them out in my area. I received NO notices from either GFL or WM. After a few months of not receiving any bills I reached out to WM whom advised *** now holds account. *** has some random mailing address listed for me, its is not mine, not what was listed with WM, no idea where they got it from. It causes me to not receive my bills or any notifications. *** requested they correct it, no answers as to where they got it, owners of address have contacted me stating they have sent back every letter advising I do not reside there with no action to date. Its been going on a few years and still to this day they have incorrect address. On top of that, their bill amounts are different each invoice. Every invoice is an increase and unfortunately this company bought out all others in area so I have no other options outside going to closest trash dump. AVOID THIS COMPANY IF POSSIBLE.

• Review fromKevin K

  Date: 04/02/2025

  1 star
  So many times I come home on garbage/recycle day and find my recycling bin blocking my driveway. Are these truck drivers told to throw the recycling bin in the driveway after they dump it or is the guy a jerk or grade 4 flunky, I mean its just as easy to toss it onto the grass. Sometimes they just leave the bag on the road to blow away in the wind. Once I actually lost my bag in the wind and ordered a new one. The lazy dumb a** that delivered the new one just tossed it out his window at the end of my driveway so it could blow away too. Luckily I saw this and went out and picked it up. But wow, where do they get such useless lazy people from?

• Review fromEric B

  Date: 03/27/2025

  1 star
  **************** is a joke. What they quote you for and bill you for are completely different. If you want to end your service with them you have to make sure they received your notice, in certified mail, at least *********************************** it is "automatically " renewed.

• Review fromMonica P

  Date: 03/25/2025

  1 star
  Terrible customer service. We cancelled back in December 2024, yet they billed us anyhow. I have been calling weekly to inquire about the status of our refund--by paper check, apparently--and just today a representative told me that the refund request had never been processed, and that we would have to wait another month for the refund. I wonder if the check will ever arrive.

• Review fromSean G

  Date: 03/24/2025

  1 star
  Worst trash service ever. Called Friday to ensure my yard trash would be picked up on schedule the following Monday. They ensured me it would be. They never came also didnt pick up my recycling.