Complaints
Customer Complaints Summary
- 176 total complaints in the last 3 years.
- 21 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Two hex screws broke ************, that held the charging handle both in less them 8 shots. Website states Lifetime warranty. I called company 5 times, emailed them 5 or 6 times, not a lack of customer service, NO customer service, no replies to messages or emails. This is horrible for the business they are in, Faulty firearms.Worse company I have ever in 60 years had to try to deal with.
Business Response
Date: 12/05/2023
I will have a cx service rep reach out to you today to discuss your concerns.Customer Answer
Date: 12/07/2023
Complaint: 20940323
I am rejecting this response because:I returned one, I will believe them when I get it back and it works correctly with out breaking again, the customer service does not reply for 2 weeks to the issue until I contacted you. Still believe this is a bad company to do business with and will never again.
Sincerely,
*******************Business Response
Date: 12/08/2023
A cx service rep reached out to you on 12/5 and issued you an RMA prepaid label to have your return shipped back to us.You will receive an email once warranty has received it back in house.Initial Complaint
Date:12/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ORDER #DATESHIP TOORDER TOTALSTATUS 20009829625/8/23Clifton ******$221.11Complete I received my order and when I took the rifle to the range I had several problems.The rifle was jamming and a couple of times it ejected the fired brass wrong and hit me in the face. I used two different brands of quality ammo.I was wearing proper eye protection so I was not hurt but there is obviously a dangerous problem with it.I called Bearcreek Arsenal support several times a day during business hours for a week with no answer and then via email and have followed up repeatedly with no answer. I even tried contacting them on their ******** page and leaving comments asking for the best way to reach them to get this resolved. almost every comment I got back was negative and talked about how Bearcreek has horrible support.I want to have them repair my rifle, but I am concerned that they have terrible service and I may have another issue that they won't reply to. I also spent $200. to have the rifle Ceracoated which I don't want to lose if I get a refund. Not to mention the hours of time I have spent trying to contact them for going on a month now.Business Response
Date: 12/05/2023
i will have a customer service rep reach out to you today to discuss your concernsCustomer Answer
Date: 12/07/2023
Complaint: 20952213
I am rejecting this response because:As usual I did not get a call. I still have zero resolution on this matter.
Sincerely,
***************************Business Response
Date: 12/08/2023
A cx service rep did try and reach out to you by phone. They also emailed you a RMA prepaid label ( that sometimes goes to spam filter) I have also attached the link for it here
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Initial Complaint
Date:11/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The item I ordered "Order# **********" was missing the buffer spring and guide rod for the bufferless upper. I desire for them to send the parts that were missing. I have called numerous times to no answer and no reply to my messages. I only receive general emails. I only have 30 days to return the item, but I do not want to return for a store credit and also a waste of $30 of my money for shipping. I only need the parts that were missing. I have received 6 of the same generic emails with return options only. Their chatbot is basically useless. I like BearCreek a lot, but your customer service after the sale needs work. Thanks!Business Response
Date: 12/04/2023
Good morning
I will have a cx service rep have the parts shipped out to you today
Customer Answer
Date: 12/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:11/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/7/2023 Order# ********** I purchased a Bear Creek Arsenal 22lr upper. @35yrds shooting 10rnd groups I cannot get tighter than 4.5"s and that was the best. Most were 5.5"s and larger. Swapped scope to 10/22 and did sub 1" then remounted to the BC-22 upper and went back to horrible grouping some as large as 7"s. I've only shot 125rnds through it. I have called 20 times with no answer and left multiple messages with no return call.Tried to use the contact page on the website with no luck due to the captcha not loading and I'm on fiber high speed Internet. Like many I've also tried calling sales with never anyone answering.All I'm asking for is someone to give me a RMA so I can return it to them and they can see there is something wrong with this barrel. I would imagine after a bore scope and trying it out themselves they would find it defective and send a replacement. I do like the physical build of the upper. It's solid and feels like a quality upper, I think I just got a flawed barrel some bad rifling, ***** and grooves, or crown. Something simple. Wish I didn't have to go through the BBB to hope to get a response.I would like a replacement,that's all.Business Response
Date: 11/28/2023
Good Morning,
I will have a customer service rep reach out to you today and create you RMA.
I apologize for any inconvenience
Customer Answer
Date: 11/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for getting back so quickly and issuing me a return label. Your resolution of a replacement upper is great. I do understand sometimes flaws occur and am glad you stand behind your products. It was great doing business with you and am glad we could work together to both be satisfied with the end result. I look forward to receiving my replacement. The gentleman that I spoke with was very understanding, polite, and professional . I appreciate that greatly.Thank you Bear Creek Arsenal.Sincerely,
*************************Initial Complaint
Date:11/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered parts from bear creek arsenal which were supposed to be delivered over a week ago. After countless attempts of contacting them with no luck or response and watching my package make its way around the country twice it got delivered at a random address in ************** with a different name signing for it. I am beyond disappointed in bear creek arsenal and will more than likely never do business with them again!Business Response
Date: 11/28/2023
Good Morning
I will have a customer serivce rep reach out to you today about your concerns.
Customer Answer
Date: 11/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:11/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
placed an order for a BC-10 on November 28th, have tried to reach out to see the status of my order cannot get anyone on the phone or to respond to my emails. as far as i am concerned i am now out over $500 as i cannot see where my order is and cannot reach anyone who works here.Business Response
Date: 11/22/2023
i will have a cx service rep reach out to you about your concernsInitial Complaint
Date:11/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order received in timely manner however there were missing parts. These parts are very crucial and entire ore is useless without them. BCA customers service is nothing else jus answering machine! Nobody is there is after weeks I still can not reach anyone to talk to. Same for emails, no one responds tho them as well. They are able to send to me 3 soliciting emails a day but no customer service at all!Business Response
Date: 11/22/2023
i will have a cx service rep reach out to you to find out what parts you are missing so that we can get those shipped out to you.Initial Complaint
Date:11/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a full .22LR rifle from BCA on 10/30/23. After a week I saw it was still processing and I saw in their FAQ the time and they said allow **** days. So I did. 14 days passed and nothing. Now Im on my 18th day and have not seen anything change or process. I contacted and they just opened up a ticket. No response. I called throughout the week, straight to voicemail. I have no clue on the whereabouts of my firearm.Business Response
Date: 11/17/2023
Good afternoon
I am going to have one of ***** service reps reach out to you concerning this matter
Customer Answer
Date: 11/20/2023
Complaint: 20886042
I am rejecting this response because:No one ever reached out to me on the status of my order. The best course of action was to have someone actually call me and see what outcome I wanted. As stated here, I just want delivery to take place. I never once asked for a refund. I check my email today and Its an email my refund has been started. I bought this rifle for a reason, and Im not gonna go and pay another $10 for it because my original order was refunded without my request. This all would have been resolved with proper customer service rather than fronting on here to make it seem like you took care of me.
Sincerely,
*******************Business Response
Date: 11/22/2023
The order was refunded due to us not being able to get in touch with the *** you had chosen to be able to ship the product out .Initial Complaint
Date:11/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a complete 16 ar-10 in 308 on 11/11/23 order shows processing and gun is now showing out of stock, was really hoping to get the gun befor the end of hunting season so Im worried I wont get it now and iv called and emailed and gotten no response, thinking I could habe gotten something faster locally but wanted to give the company a shot but am fearing I wont get the gun in time or at all now that its out of stock, order number **********Business Response
Date: 11/17/2023
i will have a cx service rep reach out to you today.Initial Complaint
Date:11/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a complete rifle on October 31st. The purchase has been applied to my credit card, however my order still shows in processing. I have called and emailed multiple times with no response. I do get a canned email response, but that is all I have been able to get. My order number is **********.Business Response
Date: 11/16/2023
Good morning,
I will look into your order and have a cx service rep reach out to you.
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