Reviews
This profile includes reviews for 1-800-PACK-RAT, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 342 Customer Reviews
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Review fromEileen W.
Date: 01/25/2023
5 starsEileen W.
Date: 01/25/2023
Our move using Pack Rat was smooth from beginning to end. All of the people I spoke to were extremely helpful from the first call to set up the delivery of the the storage unit to the drivers taking it to our new home. Would highly recommend.
1-800-PACK-RAT, LLC
Date: 01/26/2023
We are so pleased to hear that we could help make your move easier!Review fromLisa F.
Date: 01/21/2023
5 starsLisa F.
Date: 01/21/2023
We had a great experience with Pack Rat. We moved from Las Vegas to Minnesota. Our containers were delivered on time and picked up as scheduled. They were in storage for 3 months and when we were ready for their delivery..... there they were a scheduled.1-800-PACK-RAT, LLC
Date: 01/23/2023
Hello ****, thank you for your feedback. We're happy to know that you've had a great experience with us.Review fromClaudia A.
Date: 01/14/2023
5 starsClaudia A.
Date: 01/14/2023
Excellent communications. Our move was in NJ. They dropped off the pod as scheduled, picked it up as scheduled, moved it to the new location on the same day, and removed the empty pod as scheduled. Everything worked on time and smoothly. All communications were professional. Very pleased.
We got a quote from **** and Packrat was not only more economical, they also committed to pick up and delivery of filled pod on the same day. **** gave us a delivery window of 4-7 business days from the pick up date.1-800-PACK-RAT, LLC
Date: 01/17/2023
Hi *******, We are thrilled to hear that everything went smoothly from start to finish. Thank you so much for the awesome review!Review fromCindy H.
Date: 01/12/2023
5 starsCindy H.
Date: 01/12/2023
I received great service. They dropped off on date I requested and picked up on date I requested. No hidden charges or fees. Would use them again.1-800-PACK-RAT, LLC
Date: 01/17/2023
So glad to hear about your experience – thank you for sharing that with us!Review fromBridget G
Date: 01/11/2023
5 starsBridget G
Date: 01/11/2023
Great service - they were able to step in when our original movers had to delay service due to a staffing issue. Prompt, on-time, and professional! They saved the day for us.1-800-PACK-RAT, LLC
Date: 01/12/2023
Thank you so much for sharing your experience with us!Review fromHeather B
Date: 01/09/2023
5 starsHeather B
Date: 01/09/2023
Great service! Made the move from ** to ** and it went smoothly. From the pickup in ** and the drop off in **.
Competitive prices and would recommend!1-800-PACK-RAT, LLC
Date: 01/10/2023
Hi ********, So glad to hear about your experience – thank you for sharing that with us!Review fromJOAN Q
Date: 01/08/2023
3 starsJOAN Q
Date: 01/08/2023
Everything worked out until it was time for them to pick up their containers. One container has been sitting on my driveway for two weeks. It should have been picked up on the 23rd of December, January 5 and then January 7. Nobody has came. This is ridiculous!1-800-PACK-RAT, LLC
Date: 01/19/2023
We sincerely apologize for the pickup delays and the problems this caused our customer. We can confirm the unit has been picked up, and a team member has reached out to Ms. ******* to provide compensation for the delays that occurred due to issues on our part.Review fromLoe Anne P
Date: 01/06/2023
5 starsLoe Anne P
Date: 01/06/2023
So far we have had an excellent experience. The container was delivered on time and clean. The delivery person was polite, very competent and accommodating and phone conversations extending time have been no problem. *** ****1-800-PACK-RAT, LLC
Date: 01/09/2023
Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!Review fromCorey C
Date: 01/03/2023
5 starsCorey C
Date: 01/03/2023
I priced out several options for my relocation from ************ to ************ and decided to go with Pack Rat based on availability, reviews, and price. I've relocated several times for work and used several companies. I would have no hesitation to use Pack Rat again. Their containers were clean and well constructed. The divers were awesome with both drop off and pick up. Also I changed my order from two containers to one after the drop off and they were helpful with that change as well. I would recommend them to anyone needing a long distance move.1-800-PACK-RAT, LLC
Date: 01/04/2023
We are so pleased to hear that we could help make your move
easier!Review fromHeather L.
Date: 01/02/2023
5 starsHeather L.
Date: 01/02/2023
Utilized Pack Rat’s long distance move services and had a great experience. From the first call, customer service was on point. Answered all of my questions professionally and promptly. The drop off and pick up staff kept me informed of arrival times as promised. Website was user friendly and allowed changes wasily as needed. Highly recommend this company and would utilize for future moves.1-800-PACK-RAT, LLC
Date: 01/03/2023
We are so pleased to hear that we could help make your move easier!
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