Reviews
This profile includes reviews for 1-800-PACK-RAT, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 343 Customer Reviews
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Review fromWendi O
Date: 10/12/2022
5 starsWendi O
Date: 10/12/2022
I used Packrat recently for a move from Miami Fl to Greensboro NC. Everything was absolutely amazing. My container was delivered and retrived, as indicated in my contract. I also selected "Packers" and "Unpackers" through the PackRat site and both teams exceeded my expectations.
The company in NC - ********** ****** - were a three man team. They arrived on time, surveyed the area and where things were going and immediately got to work.
It was a rainy damp day, but they were conscious of the new carpets and careful when bringing my items from the container. These young men were professional, personable, friendly and overall a joy to work with.
They finished within the scheduled time and even offered to help with set-up of furniture. I will definitely use them again when I move into my forever home. I highly recommend Affordable Moving and shared their information with my leasing office.
1-800-PACK-RAT, LLC
Date: 10/13/2022
*****, Thank you so much for sharing your experience with us!Review fromLee H
Date: 10/12/2022
5 starsLee H
Date: 10/12/2022
I had an excellent experience with Pack-Rat. I ordered two of the largest containers. Both were delivered when I requested and picked up when scheduled. They were delivered when requested and placed exactly where I requested. They were also picked up from the new location when requested. They were also completely transparent regarding price; it was exactly as stated when I booked the container units. In addition, the personnel with whom I interacted - both at the corporate office and the truck drivers were friendly, accommodating and very pleasant. I would definitely use Pack-Rat again.1-800-PACK-RAT, LLC
Date: 10/13/2022
Hi ***, Thank you for taking the time to write your review. We appreciate your business and hope you have a wonderful day!Review fromLena B
Date: 10/12/2022
5 starsLena B
Date: 10/12/2022
The lady dropping off the container was great. Very friendly and answered all my questions. We used Pack Rat as we were doing a total remodel of our house while living in it and needed extra space inside as well as being able to get to items needed. The pick up driver was a trainee and he did an excellent job of picking up the container with no issues or getting off our drive way.
I would not hesitate to call Pack Rat again, as the experience was excellent.
**** *1-800-PACK-RAT, LLC
Date: 10/13/2022
Reading your review made our day – thank you!Review fromJohn S
Date: 10/12/2022
5 starsJohn S
Date: 10/12/2022
These guys were great, from the drop off and having to adjust the container to our needs, the drive was eager to help. The drop to our new house and pick up was handled by the same driver; she had the patience of an angle. I would recommend our local Pack-Rat to my friends and neighbors.1-800-PACK-RAT, LLC
Date: 10/12/2022
****, We are so grateful that you took the time to leave us this note, thank you!Review fromMaria T
Date: 10/11/2022
5 starsMaria T
Date: 10/11/2022
AWESOME! When I needed them urgently, the rep did all he could to make it happen next day! and succeeded! When it came time for the pickup I was told "hurricane Ina has brought on delays and you will not be charged but can not pick up for like 15-17 days... When I explained I live in a HOA regulated community & I really need it gone before the, I am sure all can understand a few days but weeks??? Hold... Jackpot again, picked up NEXT Day, one thing troubled me, I did not get the one hour call ahead on time of pickup, I would have liked to know instead of walking out & it's gone HOWEVER shame on he guard gate for not calling me, but gates were probably open due to hurricane. ALL A ok! just would have liked to call, no harm done!1-800-PACK-RAT, LLC
Date: 10/12/2022
*****, We are glad to hear everything went well, and we appreciate your feedback – we’ll share that with our team.Review fromDebbie G
Date: 10/11/2022
5 starsDebbie G
Date: 10/11/2022
The delivery and pickup drivers were professional, quick, and on time.
We had no problems. Would use Pack-Rat in the future, if needed.1-800-PACK-RAT, LLC
Date: 10/12/2022
******, Thank you so much for sharing your experience with us!Review fromBrian K
Date: 10/11/2022
5 starsBrian K
Date: 10/11/2022
PackRat moved an 8 x 8 container about 450 miles. We had a very punctual pick up and delivery with the timeframes quoted. Everything inside was in perfect condition upon unpacking and the drivers were friendly and organized. We appreciated the strong steel reinforced container.1-800-PACK-RAT, LLC
Date: 10/12/2022
*****, We are so glad you had a great moving experience with us!Review fromLaura W.
Date: 10/11/2022
5 starsLaura W.
Date: 10/11/2022
I had a great experience with packrat! We had to make a last minute adjustment to the size of our 3rd pod and they handled it with ease. Our things made it 1200+ miles without any incidents! Super grateful we used them!1-800-PACK-RAT, LLC
Date: 10/12/2022
*****,
Thank you for taking the time to share your experience!Review fromJamie S
Date: 10/11/2022
5 starsJamie S
Date: 10/11/2022
My husband and I were facing a difficult move because we both have health problems. I called 1-800-pack-rat and had them bring us a moving container they placed it right were it would be easy for us to load our furniture. All three of the people who we dealt with were so super nice from delivery to moving our container to picking it up. The move actually worked better than we thought. We were able to take our time loading our moving container. And the best part is one little step to go into the moving container. We did not have to try and take our furniture up a ramp or a couple of steps. We just took in right on. From now on we will use 1-800-pack-rat for all of our moves. Thank you to everyone from the people we spoke to schedule the moving container to the driver's and everyone who played a part in making our move so much easier. THANK YOU ALL IT WAS A GREAT EXPERIENCE!1-800-PACK-RAT, LLC
Date: 10/12/2022
*****, thank you for your feedback. We're happy to know that you've had a great experience with us.Review fromSuna K.
Date: 10/11/2022
5 starsSuna K.
Date: 10/11/2022
I was very desperate to move out in a very short time and pack rat took care of all my needs with just one call. They have a very kind drivers and customer service. I really appreciate the help I got from them .1-800-PACK-RAT, LLC
Date: 10/12/2022
****, So glad to hear about your experience – thank you for sharing that with us!
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