Reviews
This profile includes reviews for 1-800-PACK-RAT, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 343 Customer Reviews
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Review fromAaron H
Date: 10/22/2024
1 starAaron H
Date: 10/22/2024
Worst customer service imaginable, charged me more than the quote. Was late picking up the pod and told I was a liar and I lost money because they were late. Rude once they got there and refused to credit my account, the most unprofessional business I have ever dealt with
1-800-PACK-RAT, LLC
Date: 10/28/2024
We sincerely apologize for any miscommunications that occurred. It is never our intention to provide erroneous quotes, and we apologize for the added stress this caused Mr. ******* A team member has provided the appropriate compensation but has been unable to reach ***** to discuss the situation. We hope to speak with him soon.Review fromMarla J
Date: 10/17/2024
5 starsMarla J
Date: 10/17/2024
We did not expect to need storage on our move, but it was great to be able to have it accessible on the back of our drive. From the first call to delivery to pickup they made the process simple and affordable. We were most impressed with the driver ( same guy for delivery and pick up, I forgot his name which bothers me since he was above and beyond!). He maneuvered the truck around our protected oaks and was a great representation of the company If we ever are in need of storage they will be our first and only call.1-800-PACK-RAT, LLC
Date: 10/22/2024
Comments like these make our day! We are so pleased to hear our team could make Marla's move a bit easier. We hope to work with her again in the future.Review fromErika A
Date: 10/16/2024
5 starsErika A
Date: 10/16/2024
We had an inter-state move with some months of storage. It all went according to plan. Everybody on the phone and the drivers were very friendly and very efficient . It was easy to to organize , easy to pay and easy to execute. They would communicate in advance and they would come on the time planned. We didn't have any problems at all. I am very pleased with the whole move.1-800-PACK-RAT, LLC
Date: 10/22/2024
We appreciate our customers positive feedback and comments for our team. We are thrilled everything went as planned!Review fromRichard O
Date: 10/14/2024
5 starsRichard O
Date: 10/14/2024
They were true to every word. From the very beginning, with my price $$ "out the door." It never varied. All the representatives and drivers were the most courteous, friendly and helpful. I was leery at first, but they put my mind at ease. They understand that moving can be very stressful. PACK-RAT gets a perfect '10' from me. Along with two thumbs up, a bow, a hat tip and a 12-gun salute.1-800-PACK-RAT, LLC
Date: 10/15/2024
Thank you, Richard, for the great feedback! We are pleased
to hear we could help make your move a bit easier. We hope to work with you
again in the future.Review fromMike M
Date: 10/02/2024
5 starsMike M
Date: 10/02/2024
These guys are amazing. Just completed my move from ** to **, 4 containers in all. They were very flexible in my changing dates, and adding containers. Highly recommend. They were the best price around too.1-800-PACK-RAT, LLC
Date: 10/03/2024
We appreciate **** letting us know how great his experience was. We will be sure to pass his comments along to the rest of our team!Review fromCheryl S
Date: 10/01/2024
5 starsCheryl S
Date: 10/01/2024
Exceptional service! Each step flowed perfectly for our long distance move! Highly recommend!1-800-PACK-RAT, LLC
Date: 10/02/2024
******,we so appreciate the time you took to leave your review - and for trusting 1-800-PACK-RAT with your stuff! It's great to know that we were able to provide you with a great experience, and we look forward to assisting you again in the future.1-800-PACK-RAT, LLC
Date: 10/02/2024
******,we so appreciate the time you took to leave your review - and for trusting 1-800-PACK-RAT with your stuff! It's great to know that we were able to provide you with a great experience, and we look forward to assisting you again in the future.Review fromLeyla B
Date: 09/18/2024
5 starsLeyla B
Date: 09/18/2024
We utilized Pack-Rat for two different cross country moves, and I am so glad we did. Their level of expertise, professionalism, and customer services was unmatched. From the initial contact for scheduling the empty container, up through their picking up the empty container once it was unloaded was so smooth and painless. Thank you team Pack-Rat!1-800-PACK-RAT, LLC
Date: 09/19/2024
We are thrilled to know that our team could make Leylas move easier. We appreciate her sharing this feedback with us!Review fromVy T
Date: 09/17/2024
5 starsVy T
Date: 09/17/2024
Every point of contact, I talked to a professional person who was knowledgeable and helpful. They all went above and beyond to help my long distance move.1-800-PACK-RAT, LLC
Date: 09/19/2024
We are so happy to see that our customer enjoyed their ********************** experience.Comments like these make our day!Review fromOlmanda H
Date: 09/09/2024
5 starsOlmanda H
Date: 09/09/2024
Excellent planning, coordination, and communication. I recommend anyone who plans to move, to choose Pack-Rat. The price was also affordable. The great plus was to have the help from the persons to arrive and pack the container. My person was a great packer. Container was delivered as promised to be uploaded and picked up as well. The delivered of the container was also well done, including the help to download my belongings. All the steps were executed on time. I am very pleased. Best wishes!1-800-PACK-RAT, LLC
Date: 09/10/2024
We appreciate ******* taking the time to leave such positive feedback for our team. We are thrilled we could make her experience a great one!Review fromMichelle J
Date: 09/09/2024
5 starsMichelle J
Date: 09/09/2024
Everyone I spoke or interacted with was extremely helpful and kind!1-800-PACK-RAT, LLC
Date: 09/10/2024
We are so glad to hear ****************** had a great experience. We appreciate her kind words and will be sure to pass them along to the rest of our team!
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